1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
    Dismiss Notice
  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
    Dismiss Notice

Crobidoll feedback (ALL)

Aug 8, 2008

    1. * What did you order?
      CRWML-114 (Khaki Gray) Wig, CRWML-93 (Light Black) Wig, OF1117BK (Simple Tanktop Black), two sets of eyelashes, and three wig caps

      * When did you order?
      I made the order on September 11, 2017.

      * How was the communication?
      Everything was good!

      * How easy was it to pay?
      I paid through PayPal, so it was not difficult.

      * How long did it take to ship?
      Everything was shipped within three hours on September 12, 2017. It arrived on September 18, 2017.

      * Were there any missing or broken items in your order?
      No.

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Absolutely! :)
       
    2. * What did you order?
      SHB1404BK Black boots, 1 set of eyelashes, 2 pairs of earrings

      * When did you order?
      I made my order on October 29, 2017.

      * How was the communication?
      Same as before! It was great.

      * How easy was it to pay?
      Just a few clicks with PayPal!

      * How long did it take to ship?
      My order shipped on October 30, 2017 and arrived on November 3, 2017.

      * Were there any missing or broken items in your order?
      No.

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?

      Yes, everything always ships quickly and arrives in perfect condition.
       
    3. * What did you order?
      Custom ReFaceup Service for my Crobidoll Sinbi

      * When did you order?
      August 2017

      * How was the communication?
      Fantastic, they clarified ReFaceup procedures with me before I placed my order and accepted my request as promised. They also sent me a photo of the finished product to make sure it was to my liking.

      * How easy was it to pay?
      Easy

      * How long did it take to ship?
      Crobi stated it would take 4 weeks, it took just a little over that.

      * Were there any missing or broken items in your order?
      No. And the head was sent back to me very carefully packaged.

      * If there were any problems with your order, how did the company handle them?
      No problems at all!

      * Would you order from this company again?

      Any day.
       
    4. * What did you order?
      4 wigs and 6 pairs of eyelashes.

      * When did you order?
      11/21/2017

      * How was the communication?
      I got an email confirming my order and another email when my order shipped.

      * How easy was it to pay?

      Easy via paypal.

      * How long did it take to ship?

      My order was shipped the same day it was paid for.

      * Were there any missing or broken items in your order?

      Nothing.

      * If there were any problems with your order, how did the company handle them?

      There were no problems.

      * Would you order from this company again?

      Yes, definitely.
       
    5. * What did you order?
      Long brown 8-9" wig

      * When did you order?
      12/26/17

      * How was the communication?
      Fine - was emailed as soon as my item was shipped!

      * How easy was it to pay?
      Easy with PayPal

      * How long did it take to ship?
      Super fast - they shipped the next day.

      * Was the quality appropriate for the price, in your opinion?
      For the wig definitely yes! I just wish they had a cheaper shipping option.

      * Did the item look like the sales pictures?
      Yup!

      * Were you satisfied with the product?
      Definitely!
       
    6. * What did you order?
      Yeon-ho B type with face-up, earrings, an 8" wig and a watch

      * When did you order?

      4th of October 2017

      * How was the communication?

      They answered very quickly and were really nice.

      * How easy was it to pay?

      Easy, manual payment with paypal

      * How long did it take to ship?

      Here is the only negative point I have to talk about. It took more than 4 months. When I asked them about my order in December, they told me it was delayed and would be shipped at the end of January because of the holidays. So I waited, but still nothing in February. I was starting to get worried. Then, after another email exchange, it was finally shipped in mid-February.

      * Was the quality appropriate for the price, in your opinion?

      Yes!

      * Did the item look like the sales pictures?

      Yes! The face-up is even more beautiful irl.

      * Were you satisfied with the product?

      Yes, totally! The doll is amazing, he poses well and the wig fits him perfectly.
       
    7. * What did you order?
      Two sets of eyelashes, one pair of earrings, CRWL-102 wig (Light Black, 9-10 size)

      * When did you order?
      I made the order on January 10, 2019.

      * How was the communication?
      It all went well.

      * How easy was it to pay?
      I paid with PayPal.

      * How long did it take to ship?
      My order was shipped on the same day. It arrived on January 18, 2019.

      * Were there any missing or broken items in your order?
      No.

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Yes, I really like their eyelashes! I do have my eye on a certain wig.
       
    8. * What did you order?
      Two mint lotus pins, CRWL-72 wig (Red Brown, 9-10 size)

      * When did you order?
      I ordered the wig and pins on January 20, 2019.

      * How was the communication?
      Everything was fine as usual!

      * How easy was it to pay?
      I paid for my order with PayPal.

      * How long did it take to ship?
      My order shipped on January 21, 2019 and arrived on January 25, 2019.

      * Were there any missing or broken items in your order?
      No.

      * If there were any problems with your order, how did the company handle them?
      I was a bit confused when I opened the bubble wrap to find two hair pins instead of one. I thought they accidentally sent me an extra one, but it looks like I forgot I already had one saved in my cart before I made my order. That's my fault and there is no reason to contact them. Oh, well! I'll keep one as a back-up. :)

      * Would you order from this company again?
      Yes, their wigs are high quality and the hair pins are just wonderful!
       
    9. * What did you order? 4 wigs, 2 wigs
      * When did you order? 3/16/19, 7/21/19
      * How was the communication? Standard, both times I received an order confirmation and shipping email.
      * How easy was it to pay? Very easy with Paypal.
      * How long did it take to ship? Both times it took one business day.
      * Was the quality appropriate for the price, in your opinion? Very.
      * Did the item look like the sales pictures? Yep.
      * Were you satisfied with the product? Yep.
       
    10. * What did you order?

      M-Line Keith Head (NS), 2 wigs

      * When did you order?

      December 30th 2022

      * How was the communication?

      Excellent!

      * How easy was it to pay?

      Easy. Used Paypal

      * How long did it take to ship?

      Shipped quicker than I thought. Got a shipping email on February 5, 2023.

      * Was the quality appropriate for the price, in your opinion?

      Both wigs and my Keith head are great quality, just as I expect from Crobidoll.

      * Did the item look like the sales pictures?

      Yes

      * Were you satisfied with the product?

      I am very satisfied with my order!

      * If you weren't satisfied, how did the company solve your problem?

      N/A