D-Storic Bimong event: resin distortion

So true, I think any Korean speaking customer will be so happy at this point to help them with some translation, this is no excuse, they only have to put some order numbers and write the words "shipped" or "before shipping", they can copy those words from their own web site, they can contact bimong for little help, surely they know someone how speaks English and will do it for free, it takes 5 minutes, this is really just a lie to my opinion. or they can use Google translate just to put few reassuring words, how hard is it ???? how creative do you need to be for this ??? How on earth were they planning to open an international selling company in the first place ???? I understand not answering all the massages on the board, but not to put any word for two months? they can't be serious.

I know that I am harsh on them, cause in my opinion they have broken every possible rule, and I think now with all the resin issues, they should not continue with their business, maybe it is way over their heads and they are not capable running a business like that. I don't even know their history, how long they exist? Do they have the right experience at all? Does someone knows their background?

 

I am so horrified to think that they will finish all the dolls and only than take care of the damaged ones. How will I know they will not disappear, only few will be left with those problems and they have no insurance to ever hear from them again, and they have no power as a big group to do anything about it, and time just passing by, by now we have no paypal protection and no credit card protection, so what will guarantee they will take care of me later? I think they should address the damaged issues as quickly as they have to ship the other orders, we are no different, we paid money as the rest, my doll is in her box since 6th April and as far as I am concerned I am waiting over 7 months as the rest of the people that did not get their dolls at all.

 

My Narin came home with no odor and all parts accounted for, I just need to get the blank head painted when the weather is better. I got extra cat teeth parts as a gift which I was not expecting at all. Hubby answered the door while I was getting ready for my friends wedding.

 

Good idea but someone will have to tell me if she has yellowed completely, lol. I only see a slight colour difference on her chest myself.

 

@malvina, I agree with you, totally! I don't think you are harsh on them, just "fed up" - which is understandable.
@derialian85, congrats on the arrival of your doll! I am still waiting................................ Anyway, have fun with your new doll!

 

malvina, I totally agree with you. I'm terrified that they might disappear after shipping the backlogged orders and not acknowledge the people with defective dolls. I also feel like I've been waiting since November for a doll that never came. I filed a report with KCA but no luck at all!

Jeanette, Thank you for your continued help! I'm sorry to add to your stress but could you also mention the people with defective dolls when you try contacting them again? And seriously, even if they have to post updates and responses in Korean, it's better than NOTHING! All the people with defective dolls can post a specific type of message titled "DEFECTIVE ORDER" and post pictures of the defects along with their order number. They don't need a translator to understand pictures of the defective dolls for crying out loud!

 

This is a great idea, I don't know how to enter the same massage by several people, will we need the same password and that's all? and also... I think we can post only 5 pictures in a massage, so it will not be enough, but we can maybe make a thread here with only the damaged dolls with all the details and pictures, and this person could give them the link to it, or send them a mail that one of us will organize into one, and this person will find this mail for them, what you think?

also, I have to admit I really don't understand, if they don't talk any English what so ever, how do they manage understanding the orders they have to fill? people usually add instructions and requests in English with their orders? does that mean this requests being ignored as well? saying they need a translator only to answer massages is not correct, they need a translator to deliver the right orders, what happens if people change their mind about something in the order, or move to another address during this long wait? do they ship the wrong orders any way?

 

I have wondered about this before myself. If someone moves, how would they know were to send the doll since they refuse to communicate with their customers or read customers messages and emails? Also, they send out no shipping notices they just send the doll on it's way. The person receiving the doll, is totally unaware that the doll is on the way. How would they know to look for it,incase it goes missing , and how would D-storic know that a doll never arrived at the person who ordered it, since they don't communicate? Also, the presistent issue with the translator, or better yet, their lack thereof. How did they ever plan on running this company and dealing with customers in the first place? Why did they do this entire event, knowing that they need a translator to deal with their customers? Reading all these posts, I noticed several posts in which people find "excuses" for the behavior of D-storic and their actions. Well, I for one happen to think that the time for excuses is over! There are people on here, who received defective, at times even dangerous dolls, with NO response whatsoever from D-storic. Pretty much everyone on here, has been waiting for months without even receiving the curtesy of a reply email from D-storic to their concerns and/or questions. How can any of this be excused? If they "don't want to lose even more money, to pay for a translator" as was suggested above, I really don't care! This should not be the customers issue! They initiated this event, they did this event. Maybe, they should have thought this through before? Maybe they should have planed this better, or maybe the entire event was just a bad idea for them and they cant' handle it. But none of this should be the concern of the customers. We all paid for these dolls, therefore, we all have the right to either receive a doll or a refund! If it wasn' t for Jeanette and her friend, we would still know pretty much nothing,since they blatantly refuse to communicate in some way. Their behavior is totally autrageous and their is no excuse. This entire translator issue is just an excuse that they use! They simply don't wish to communicate; possibly they don't know what to say anymore since I assume that they are aware of the situation they have created. I still think,that when jeanette called them, she caught them by surprise, and they just said anything that came to mind to keep her calm and get her off the phone.
Like guls207 and malvina above, I am afraid too,that they just "call it a day" and I won't get a doll and no refund. Even if the doll was on sale, I am still out of nearly $350 dollars. But I am also trying to get adjusted to the idea, that this is how this will end eventually. This entire ordeal with them is really getting to me by now; so sorry, for my rant on here. Fairyland has this event for the tan minifee's going on right now, until August 31. But I am afraid to order one of them - even though I really like the Minifee's and I would like to get one, - because I am seriously worried it will turn into the same fiasco as the D-storic event! They really are beginning to ruin this entire hobby for me, and I am just sick of it by now.
Again, I am sorry about my rant on here, it just made me feel somewhat better!

 

You guys do know what this entire fiasco isn't D-Storics fault, right? It was Bimong who suddenly decided to end their contract, although D-Storic helped him climb out of the hole he (and Dollfair) had gotten himself into. D-Storic did very well producing Bimong's dolls before this event, because they had a steady flow of a decent amount of orders and they had plenty of time for customers too (I got replies to all my inquiries). When they announced this event, I don't think they were able to anticipate the amount of orders they would get when people go crazy and jump at 'a last chance' to get Bimong's dolls. Now they're just trying to get the dolls done and their translator (Miss Day) is working on face ups and managing orders all day long to get them done.

Just saying that this wasn't 'something they planned'. They've run this company before they had Bimong's dolls and they've done fine casting for other artists. These Bimong orders aren't the only ones they're working on now either. Yes, the event was a bad idea, but who knew that their orders would triple or quadruple when people jump at a "last chance". Now, Bimong can't get his masters back so that he could start producing his own dolls either. I don't think anybody is happy about this situation.

 

*nods* Agreed -- we know that they were surprised when Bimong abruptly ended the contract after only a year (even though the first part of the year involved them making dolls for him unpaid, to fill the Dollfair/Art-Bimong orders), and they probably wanted to end with a positive financial balance -- but they couldn't have anticipated the level of response that this offer would get. (For one thing, six months later, Bimong STILL hasn't issued an announcement about where or whether he'll be selling his dolls again -- so a lot of people who might otherwise have waited and spaced out their orders wanted to jump in while they had a chance.)

In retrospect, they probably should have ended the order period early, but then they would have had angry customers as well. At this point, I don't think that they could have won in this situation -- either they have angry customers because they ended the event early, or angry customers because order production is taking longer than planned. If Bimong had given them 6 months of notice (as an example) that he'd be ending the contract, there wouldn't have been this kind of mad rush at the end.

I know that it's easy to get caught up in speculation of "What if they just stop making dolls?", but since they *are still filling orders*, it's a speculation that doesn't currently have a basis. It's a fair thing to worry about, but it isn't what has been happening up to this point.

-- A

 

Ashbet - I am wondering what you will consider a deadline to start worrying and think something is wrong, for me this deadline happened in February when they didn't reply to me asking for a refund when I wanted to cancel my order, instead they have send me a damaged doll. And now, few months later and few mails and massages later, nothing happen differently to make me become more optimistic. and even worst, as Tiffany, I am starting to feel strange about the whole hobby.
I wrote here so many times how I think D-storic could have acted differently, they had many opportunities to not let it sink so deep. and I have to correct you again, cause I think it was mentioned here so many times, the customers are not angry because they have a long waiting time for production, I think we all understand why production is long, the customers are angry cause D-storic is not communicating, their lack of communication is not Bimong's fault, is it? and there was really too much said already about the translator problem, it's becoming even ridiculous to use this as an excuse, these are creative people we are talking about, they can definitely come up with a creative idea on how to put one little note with numbers once a week, so there will be one less doll with a faceup, and many happy customers.

Tiffany - I am with you on every word. I myself have so much anger on them (and on myself for not connecting paypal or credit card right away), that I also have to write here many times, to get some steam out, even if I don't have nice things to say, other wise it just sits in my head and drives me crazy. and it's OK that we all here have different views on the situation, and it's even OK with me that some people are explaining D-storic's side, cause D-storic is not explaining anything.

Tomorrow is the two weeks they mentioned? hope they will surprise us, but as I said, I am not the optimist here among us.

 

Is there a way to call them without a Korean speaking friend by your side..? O.o

 

But Jeanette was hung up on when they heard she couldn't speak Korean... they only got into a decent conversation as soon as her Korean friend was with her.

 

malvina, I am with you! This whole mess is their fault, and these excuses are just ridiculous by now! It doesn't matter what Bimong did or didn't do - THEY decided to run this event. THEY continued this event, regardless of the fact that they were in over their heads, THEY refuse to communicate with their customers, THEY took the money for all these dolls and then send workers on vacation, while people with damaged dolls are being ignored for month! If they would do this over here, and try to run a business this way, they would be shut down! They are so beyond rude and reckless, there is no description for it! It's outrageous, the way some people on here try to figure out how to communicate with them, how to get in touch with them,etc! THEY should be getting in touch with their customers, it's about HIGH time! Many months ago, they had a notice up, that they would pay refunds to the people "who could not or would not wait any longer" - So you should have received a refund, when you asked for one - not a damaged doll, and then being ignored! Other people also asked for refunds, to the extend of my knowledge only some people who paid with CC get a refund from their cards, NOT from D-storic! The fact, is they don't know who wants a refund, the fact is they don't know much of anything, since they blatantly refuse to get in touch with their customers, and don't even bother to read any of the messages that people put on their board!
They turned this entire event into a disaster for so many people, and ruined this hobby for some of us - at least, make people feel bad about it, and/or question this hobby. There is NO excuse for their behavior, it's as simple as that!And yes, tomorrow their "2 week deadline" is up, and I don't expect anything from them anymore. Like I said, I am trying to get used to the fact, that I won't get a refund and I won't get a doll either - and at this point I don't even care anymore. I am just really sick of this entire situation, and of all the excuses for D-storic.

 

I haven't received a refund from my CC company yet and it's uncertain if I get one (I guess the person I spoke when I first called my CC company was too optimistic). My complaint is under review and I hope to receive a letter with the outcome next week, but if I do get a refund, it's from my CC company and not from D-storic. My message asking D-storic for a refund as part of the CC claim I filed has gone unread.

I've been in a similar situation (CCC and Dollfair), but in those cases I received my order when other people were already being blatently ignored by those companies. It made me feel so guilty and I had a hard time to like the dolls I received. Even when I had my dolls, the experience did sour the hobby for a while. I'm glad I was able to leave that behind after some time passed and in a way I'm glad that this time I don't feel guilty and just annoyed.

 

Bummer to hear about your claim Muisje, I hope they will still pull through though.

I am like that as well. My first Narae was the hardest, as she arrived on the day a friend died. I really needed time to come to terms with that.

With the fear and suffering in the Waitingrooms it is hard as well. For me personally it is helpful to keep distinguishing the feelings and the reality of the situation. A feeling of guilt doesn't automatically mean you have done something wrong. I mean it can ofcourse, but in the case that you received a doll that you paid for it really doesn't, I think anyone can understand that. It does mean you wish others received the same, but you cannot influence that either. And it can also mean that you are a person who is likely to feel bad about him/herself often (what it is in my case).
Other people can understand too that receiving a doll you paid for is not your 'fault', even when you cannot feel it yourself. If people do get a bit jealous it is the same thing really as it also doesn't mean someone is 'at fault'. Jealousy is a feeling that mostly says something about what other people wish they would have, and not so much about you as a person.
It really helps if you can seperate these things.

What also helps me is when I stop and realise: if other people would have received their dolls I would honestly have been overjoyed for them, as I am someone who has an eager-to-please mentality and am always very happy for others, despite sometimes my own circumstances.
Keeping this in mind does create room to breathe, and to be able to love my dolls. I try to seperate them from the hardship this way, and see them as the good things that they also are.

At the same time I emphatize very much with the people still waiting and waiting. I really hate to see how much stress it gives you all. I also realise darn well that I could still have been in the exact same situation.

 

In the CCC case I especially felt guilty, because I received a new doll (well, actually it was a non-jointed figure) after reporting some resin discolouring and got to keep the discoloured figure too. What I didn't know that at that time that when I was telling about the more than excellent customer service I had received from CCC, other people had problems that were ignored by CCC. I was worried that people placed new orders after hearing my experience and got involved in the mess. I know it wasn't my fault, but it certainly didn't feel good.
The same thing happened with Dollfair. I received a replacement part for a doll that had broken during shipping and at the same time other people with issues were simply ignored. Things went downhill from then on.

Now that I'm in the other group of customers, it feels easier, strangely enough. Yet at the same time, with my experience from Dollfair and CCC I'd rather see actions instead of promises, because over the years I've seen a lot of promises, lies, stall tactics, mistakes, faults, delays, excuses, etc.
People receiving tracking numbers that show moving packages instead of "we're shipping out dolls". I'm not saying D-storic is trying something bad, but after CCC sent tracking numbers of packages that were not shipped until months later I'd rather see proof than just believe what I'm told.