Denverdoll Feedback (ALL)

* What did you order?
One pair of Dollheart SD10/SD13 shoes

* When did you order?
Monday, March 16th

* How was the communication?
Just fine

* How easy was it to pay?
Easy, just paid the PayPal invoice.

* How long did it take to ship?
Arrived on Friday

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
Yes, exactly...though the heels seem taller in person, but I don't mind. XD

* Were you satisfied with the product?
yes

Would you order from this company again?
yes yes

* Would you buy this company's products second-hand?
yes yes yes X3

 

* What did you order?
Dollzone Mo3

* When did you order?
Uhhh march 21st

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
Amazing, as usual~

* How easy was it to pay?
Very easy.

* How long did it take to ship?
Didn't really get it shipped...just handed over.

* Was the quality appropriate for the price, in your opinion?
Yep!

* Did the item look like the sales pictures?
Almost exactly, yes.

* Were you satisfied with the product?
Yep

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
yup!

* Would you buy this company's products second-hand?
Of course.

 

* What did you order?
Bobobie Apollo
* When did you order?
December 27th 2008
* Did you order directly from the company, or through a distributor or dealer?
From Denverdoll
* How was the communication?
Not bad. They got back to us quickly
* How easy was it to pay?
Seemed easy enough
* How long did it take to ship?
Pretty long. I just got him about two weeks ago. Though my doll wasn't in stock though the site said he was. Perhaps they were referring to the Weylin right next to it...but I couldn't tell.
* Was the quality appropriate for the price, in your opinion?
Very. I sometimes wonder why bobobie dolls are so inexpensive if they're this good.
* Did the item look like the sales pictures?
Better.
* Were you satisfied with the product?
Very ^^
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Already have. Awaiting eyes right now ^^
* Would you buy this company's products second-hand?
I think so.

 

Denver Doll Emporium

* What did you order?
MSD Dollzone Outfit + 8mm Acrylic Eyes

* When did you order?
March 29th

* How was the communication?
Very good.

* How easy was it to pay?
very easy

* How long did it take to ship?
2 days

* Was the quality appropriate for the price, in your opinion?
extremely.

* Did the item look like the sales pictures?
Yes, everything was Beyond Wonderful

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?


* Would you order from this company again?
I would

* Would you buy this company's products second-hand?
I would

 

* What did you order? Guessdoll Dark Blue Jeans
* When did you order? 3/30/2009
* Did you order directly from the company, or through a distributor or dealer? Dealer.
* How was the communication? Quite lovely.
* How easy was it to pay? Very easy!
* How long did it take to ship? Two days! They shipped them out the next day (Tuesday) and I got them today (Thursday).
* Was the quality appropriate for the price, in your opinion? Most definately.
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Totally.
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? Indeed.

 

* What did you order? Unidoll Berkut
* When did you order? December 27, 2008
* Did you order directly from the company, or through a distributor or dealer? dealer
* How was the communication? Excellent
* How easy was it to pay? Very easy; I bought on layaway and they notified when my payment would be processed.
* How long did it take to ship? They shipped the same day final payment was made.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Extremely
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? Yes

 

* What did you order? DIM Minimee boy body with event heads
* When did you order? January 22, 2009
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Excellent
* How easy was it to pay? Very easy, I bought it on layaway and it went very smoothly.
* How long did it take to ship? They shipped the next day but the volcano caused a lot of flight cancellations so it took a couple of days longer than normal.
* Was the quality appropriate for the price, in your opinion? Oh yeah!
* Did the item look like the sales pictures? It was a special order
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? Yes

 

What did you order?
Fairyland Little Fee Shiwoo full set

* When did you order?
January 16th? I think?

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
Great! They would respond on the business days and hours, like their website states. So I'm happy with it!

* How easy was it to pay?
Yup! Paypal and layaway. Of course, the layaway program was different. They would send you a invoice and expect payment within 3 business days. Unless you emailed them that you wanted the invoice early or where going to pay later.

* How long did it take to ship?
Took about a three week due to Fairyland's part.

* Was the quality appropriate for the price, in your opinion?
Yup!

* Did the item look like the sales pictures?
Yup

* Were you satisfied with the product?
Yeah, but it was a part of a split! Either way he's looking good!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes! I love their layaway program!

* Would you buy this company's products second-hand?
N/A, they're a dealer, but yes I would buy their second hand products!

 

* What did you order? Clothing and a wip cap
* When did you order? Mon. Apr 6th
* How was the communication? Wonderful, all questions were answered right away and was informed when items were shipped.
* How easy was it to pay? Very easy, paid a portion with a gift card. Outstanding amount was invoiced to paypal right away, so there was no confusion.
* How long did it take to ship? No time at all, stuff was shipped same day.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yup
* Would you order from this company again? I plan too

 

What did you order? Clothing, Wigs, and a pair of eyes
* When did you order? Tue. Feb 9th
* How was the communication? Vey good, Had a few questions and they were answered promptly
* How easy was it to pay? Super easy, paid with visa
* How long did it take to ship? Shipped out very quick
* Was the quality appropriate for the price, in your opinion? It coulda been cheaper
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes

 

* What did you order? Eyes, a sword, wig caps, a "Fwig" faux-fur wig and two pairs of shoes

* When did you order? 4/6/09

* How was the communication? Excellent, prompt and professional; they mailed me with thorough information about the total shipping fee, tracking information, etc. when my order was processed and shipped, the same day I placed it. When I needed to contact them about making an exchange (not their fault, I made a sizing error on one item and another fit "on paper" but didn't work in person), they were just as nice and prompt, and very helpful in answering my questions about sizing advice on several items I was considering.

* How easy was it to pay? Paid online via credit card, perfectly easy.

* How long did it take to ship? Not long at all, they shipped the same day I placed my order. The package arrived three days later, pretty much on schedule in my experience for Priority Mail covering that distance.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? Yes; even better than the pictures in some cases, like the sword and shoes.

* Were you satisfied with the product? Yes. I had to exchange two items due to fit/size problems, but there was absolutely nothing wrong with the items, I simply misread the size on one listing, and the other just didn't have the right proportions to fit my doll's oddly-shaped feet.

* If you weren't satisfied, how did the company solve your problem? I almost hate to use the word "dissatisfaction" as I was perfectly happy with the merchandise quality and DDE's service, I merely needed to exchange two items due to an error on my part for one and an unforseeable sizing incompatibility with the other -- my DollZone fox has feet that are shaped differently from most human dolls, and shoes that are the right size in terms of length turned out to be the wrong shape to fit over her chunky paws. I enquired via email about exchange processing, and they again answered all my questions politely and promptly; I ended up ordering a few larger items for my SD girl, submitting it per their suggestion as a Paypal transaction, and they then invoiced me for the cost minus the value of the items being exchanged; according to their most recent email, now that I've paid they'll ship the exchange order as soon as my package of returns arrive. I'll post an update/edit once that transaction is complete.

* Would you order from this company again? Yes, and I've already done so as part of the exchange process.

* Would you buy this company's products second-hand? N/A, they're a dealer/reseller.

ETA (4/21/09)

Return/exchange process for the two pairs of shoes has been completed without a hitch; I mailed back the shoes late last week, they received my return package and shipped my new order (three items of SD clothing from DollHeart and Guess Doll) on 4/18, and I received the First Class parcel on 4/20. Simple and painless!

 

* What did you order?
a DZ wig and 16mm 'Bashful Blue' glass eyes
* When did you order?
Monday, Apr. 6
* How was the communication?
just fine
* How easy was it to pay?
Very easy, just waited for the PayPal invoice then paid it...
* How long did it take to ship?
Arrived on Thursday the 9th
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes yes
* Were you satisfied with the product?
yes yes yes
* Would you order from this company again?
...since this is my fifth post on here this year...I think that would be yes. xD
* Would you buy this company's products second-hand?
yeppers

 

* What did you order? Elfdoll Emma, Monique/Hope
* When did you order? March 21, 2009
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? Fantastic, they let me know as soon as she shipped.
* How easy was it to pay? Very easy.
* How long did it take to ship? They shipped her out the next morning.
* Was the quality appropriate for the price, in your opinion? Yes, it was.
* Did the item look like the sales pictures? Yes, very much.
* Were you satisfied with the product? Definitely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, in fact, I already have.
* Would you buy this company's products second-hand? Probably, but it would depend on who I was buying from.

 

What did you order? - A Fairyland A La Cart A-line Carl Female with a sleeping head

When did you order? - Jan 22nd

Did you order directly from the company, or through a distributor or dealer? - DDE Is the dealer

How was the communication? - Fantastic. All of my emails where answered usually within a few hours. They where really helpful.

How easy was it to pay? - Extremely. Paid my initial deposit via Paypal, and every month after that, they sent me a paypal invoice for the next layaway payment. It was extreamly easy and convenient.

How long did it take to ship? - Took about 2.5 months to get to DDE from Fairyland. Took about 2 days to get from DDE to my doorstep. They sent her out as soon as I made my last layaway payment.

Was the quality appropriate for the price, in your opinion? - Yes. Well worth every penny.

Did the item look like the sales pictures? - Yes

Were you satisfied with the product? - extremely!

If you weren't satisfied, how did the company solve your problem? - N/A

Would you order from this company again? - Yes. I plan to order another doll from them in the near future.

Would you buy this company's products second-hand? - Fairyland? Yes.

 

* What did you order? Dollzone Celine, Dollzone Leo, eyes, shoes
* When did you order? The Leo, eyes, and shoes were ordered Dec. 2. The Celine was a reorder that they allowed me to do Jan 27, because of a change in doll bodies.
* Did you order directly from the company, or through a distributor or dealer? Denver Doll is a distrubutor.
* How was the communication? Excellent!
* How easy was it to pay? Online credit card transaction. Very easy!
* How long did it take to ship? They shipped it as soon as the orders came in from Dollzone.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Even better
* Were you satisfied with the product? VERY
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? N/A

 

* What did you order? Peakswoods Lady Bee
* When did you order? January 26th, 2009
* Did you order directly from the company, or through a distributor or dealer? Durr hurr, dealer
* How was the communication? Excellent
* How easy was it to pay? It was very easy! Made a 20% deposit before the doll shipped out.
* How long did it take to ship? It took almost two months, but I ordered it during a holiday, the lunar new year. They told me that as soon as I ordered.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? I love this girl to bits, yes
* Would you order from this company again? Definitely! I love going down there, in person.
* Would you buy this company's products second-hand? Yes

 

* What did you order? LittleFee Shiwoo
* When did you order? Jan 17, 2009
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Really quick! I got a response within an hour of my order if I remember correctly.
* How easy was it to pay? Really easy they offer two ways to pay and layaway. The only thing I didn't like was I didn't get notification when they were going to charge my ccard for the remaining balance... I had the money in a different account ^^;;;
* How long did it take to ship? Wow super fast! Like two day shipping I was impressed, I used the postal service this time. They offer different shipping options as well.
* Was the quality appropriate for the price, in your opinion? Totally!
* Did the item look like the sales pictures? Pretty much. Fur wigs are always a toss up, but that's not Denver Doll's job. They use company stock photos *but* will post galleries of dolls that they sell as well.
* Were you satisfied with the product? Very much so!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, most definitely I love Denver Doll. They're a really good solid company!!!
* Would you buy this company's products second-hand? Yuppers~!!

 

* What did you order? LittleFee Shiwoo Fullset
* When did you order? Jan 14, 2009
* Did you order directly from the company, or through a distributor or dealer? (Denver Doll is the distributor)
* How was the communication?Great! All questions were answered a na fat friendly manner
* How easy was it to pay? * I used their layaway plan (and Paypal) which was very convienient
* How long did it take to ship? * They recieved it one day (from Fairyland), shipped it to me then next, and the following day he was in my hands!
* Was the quality appropriate for the price, in your opinion? YES!
* Did the item look like the sales pictures? * yes
* Were you satisfied with the product? Very much so!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? *Yes, probably multiple times!
* Would you buy this company's products second-hand? yes

 

I ordered Dollheart Outfits, one was not in stock yet (which I knew when I placed the order) other arrived within the week. Beautiful quality. Will buy from again if I can afford the Peakswood doll I am drooling on.

 

I've order from DDE twice this year but didn't write a review yet for the first order.


* What did you order? Souldoll Soulkid Katie.A, two wigs, and a wig cap
* When did you order? 16 January 2009
* Did you order directly from the company, or through a distributor or dealer? DDE is a distributor, so yes, the latter.
* How was the communication? Communication was excellent
* How easy was it to pay? Easy, with paypal
* How long did it take to ship? Once the doll finally arrived at DDE from Korea, shipping only took 3 business days. However, it took close to three months to actually get my doll. This has more to do with Souldoll than DDE.
* Was the quality appropriate for the price, in your opinion? Yes, very
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? n/a



* What did you order? An outfit from Dollheart
* When did you order? 4 May 2009
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? Very excellent
* How easy was it to pay? Extremely easy
* How long did it take to ship? Less than two days! I'd ordered the outfit at around 3 PM on Monday and got it at around noon today (Wednesday).
* Was the quality appropriate for the price, in your opinion? Yes, very much so
* Did the item look like the sales pictures? It looked better in person!
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? n/a