Denverdoll Feedback (ALL)

* What did you order?
1 Dollzone Shoyo (nude, no face-up), Leekeworld Francie wig, eyelashes, and socks
* When did you order?
The doll was originally ordered February 20th; the wig was added to the order later. The socks and eyelashes were a separate order on May 13th.
* Did you order directly from the company, or through a distributor or dealer?
N/A
* How was the communication?
Excellent as always. The wait for the doll was the company's fault, not DDE.
* How easy was it to pay?
Easy as always.
* How long did it take to ship?
Once in the store, no more than 2 days. Again, the long wait was for the doll to arrive from Dollzone.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Even better.
* Were you satisfied with the product?
Very much so!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I guarantee I will.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Dollzone outfit, Dollzone boots, eyelashes, and 5 random Re-Ment boxes.

* When did you order?
May 18th

* Did you order directly from the company, or through a distributor or dealer?
I think Denverdoll is a dealer...?

* How was the communication?
Really fast. Confirmation email came on the 20th.

* How easy was it to pay?
Super easy with credit card.

* How long did it take to ship?
Shipped on the 20th, package reached me on the 22nd. Definitely a lot faster than I expected!

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
I had a bit of trouble with the boots but that was due to Dollzone's design rather than any fault of Denverdoll's.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely.

* Would you buy this company's products second-hand?
Depends on what the item is, the condition, etc.

 

* What did you order?
I've ordered from them a few times....DIM doll and clothing; Secretdoll Yomo Binu and clothing and Bobobie Song and clothing.

* When did you order?
All from 6/08 thru 5/09

* Did you order directly from the company, or through a distributor or dealer?
I ordered from Denver Doll by their internet and by phone

* How was the communication?
Wonderful communication. They even called me back quickly when I left a message.

* How easy was it to pay?
Easy to pay. They took credit card.

* How long did it take to ship?
Every time I've ordered my goodies came within one week of my order. Once I ordered something that wasn't in stock and after waiting for a few weeks decided on something else and they let me switch without any problems and I had my new doll again, within a week.

* Was the quality appropriate for the price, in your opinion?
It was competitive. I think the dolls should be less....but they cost too much everyplace! LOL

* Did the item look like the sales pictures?
Yes. One thing I like about their website is they put up pictures of the dolls when they come in so you see them real as well as in the marketing pictures

* Were you satisfied with the product?
Yes. I love the dolls they sell

* If you weren't satisfied, how did the company solve your problem?
I am satisfied, but I'm also certain they would solve my problems if I had them.

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes

 

* What did you order?
BBB Mei, Leekeworld Wig, Monique Wig, Acrilic Eyes, DZ clothes...I think that's it

* When did you order?
4/17/09ish

* Did you order directly from the company, or through a distributor or dealer?
Direct from DDE

* How was the communication?
Fantastic! When I ordered my Mei, I got an email the next day saying that she would be shipped out that day.

* How easy was it to pay?
Very easy. They take paypal or credit card. I used credit card

* How long did it take to ship?
They shipped it out friday and I received it monday

* Was the quality appropriate for the price, in your opinion?
Yes. Very nice

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very much so

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yep.

* Would you buy this company's products second-hand?
Yeah

 

* What did you order?
LittleFee Shiwoo fullset

* When did you order?
January 17, 2009

* Did you order directly from the company, or through a distributor or dealer?
Distributor

* How was the communication?
Excellent communication and fairly quick as well. They were very thorough when answering any questions I had.

* How easy was it to pay?
Fairly easy. I made a slight mistake but they invoiced me and fixed it.

* How long did it take to ship?
Received the notice that Shiwoo arrived on March 28 but I had a payment plan going. I received Shiwoo on April 23

* Was the quality appropriate for the price, in your opinion?
Perfect!

* Did the item look like the sales pictures?
They did and they're both adorable.

* Were you satisfied with the product?
Couldn't be more happy.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes! Most definitely.

* Would you buy this company's products second-hand?
Yup!

 

* What did you order?
Spectrum Dove Glass Eyes

* When did you order?
5/27/09

* Did you order directly from the company, or through a distributor or dealer?
Directly from Denver Doll

* How was the communication?
It was good. I got the PayPal invoice right away, with the follow-up shipping notice.
* How easy was it to pay?
Pretty easy--DD does have you go through the extra step of them sending you the PayPal invoice, but this lets them check the order manually and might be more secure for everyone.

* How long did it take to ship?
2 days. Got it today, May 29th--the eyes were in stock so they went out as soon as the order was processed.

* Was the quality appropriate for the price, in your opinion?
The price was appropriate for the quality and especially the convenience--I have ordered them directly from China, which is of course slower and sometimes hit or miss for quality. When I buy from DD I know the stock has been checked and the bad ones have been tossed, so I don't mind paying a couple of dollars more--I get it in service.

* Did the item look like the sales pictures?
Yes, actually a bit better, the DD picture of this particular pair is a little muddy on screen, they are sparkly perfection in person.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
NA.

* Would you order from this company again?
Yep.

* Would you buy this company's products second-hand?
Of course

 

* What did you order? Several small things like eyes and skin caps, but also a couple of the Guess Doll clothing items.
* When did you order? Like last week
* How was the communication? As always Great!
* How easy was it to pay? So easy it makes my CC cry. LOL
* How long did it take to ship? They had it in mail that same day.
* Was the quality appropriate for the price, in your opinion? Oh these Guess Doll clothes are great and soon as the 2 guys arrive I can say how they fit as well.
* Did the item look like the sales pictures? Very much so.
* Were you satisfied with the product? So far so good.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Love DDE always go there first for anything I know they can get.
* Would you buy this company's products second-hand? If some one had bought an item from DDE and was reselling it I could be sure at least it was a good item.

 

* What did you order?
Bobobie Apollo (no faceup)
* When did you order?
before the 06/04/09 Not sure of the exact date.....

* How was the communication?
Exelent they answers all of my irratating emails! lol!
* How easy was it to pay?
I have only paid a deposit so far but it was easy to do

* How long did it take to ship?
I am still waiting but that is because of Bobobie not DDE

* Was the quality appropriate for the price, in your opinion?
From what i can tell yes.
* Did the item look like the sales pictures?
will tell you when i know (but tbh apollo's dont look like their sales pics mostly)


* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
Yes

Overall i love DDE and for them to put up with me bugging them all the time! they are fab! will add more when my boy gets home

 

* What did you order?
Dollga (leekeworld) wig and eyelashes
* When did you order?
June 7, 2009
* Did you order directly from the company, or through a distributor or dealer?
Direct
* How was the communication?
Excellent, no problems
* How easy was it to pay?
Simple as pie. C:
* How long did it take to ship?
The order shipped out Monday, and got here today. It was surprisingly quick.
* Was the quality appropriate for the price, in your opinion?
Certainly.
* Did the item look like the sales pictures?
More or less. I expected there to be a little color difference from the sales picture, but then the wig is a very hard hair color to photograph accurately.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Dollzone Mo-2

* When did you order?
03.17.09

* Did you order directly from the company, or through a distributor or dealer?
Denver Doll is a distributor

* How was the communication?
Great! They answered e-mails promptly and were polite over the phone.

* How easy was it to pay?
Very easy - PayPal

* How long did it take to ship?
85 days --- Dollzone Backlog

* Was the quality appropriate for the price, in your opinion?
Yep

* Did the item look like the sales pictures?
Not quite but it's not DDE's fault. Dollzone likes to experiment with face-ups. -_-;

* Were you satisfied with the product?
Yea

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Hm, perhaps. I'd rather go to Junkyspot though since they keep their dolls in stock.

* Would you buy this company's products second-hand?
Sure

 

What did you order?
I ordered a Leekeworld wig and a pair of MNF hands.

When did you order?
early May

Did you order directly from the company, or through a distributor or dealer?
I ordered directly from the website.

How was the communication?
N/A

How easy was it to pay?
Payment was very understandable and easy.

How long did it take to ship?
shipping took about 3 to 4 business days

Was the quality appropriate for the price, in your opinion?
Price was very appropriate for what I bought.

Did the item look like the sales pictures?
Everything looked the same as they did on the site.

Were you satisfied with the product?
I was very satisfied with the wig and hands.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
I sure would.

Would you buy this company's products second-hand?
sure would

 

* What did you order?
Bobobie Weylin, clothes, shoes and wig
* When did you order?
06.06.09
* Did you order directly from the company, or through a distributor or dealer?
A distributor
* How was the communication?
Great! give me all the info i needed and respond my e-mails in timely manner
* How easy was it to pay?
Very easy - PayPal
* How long did it take to ship?
Hours
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Sure
* Would you buy this company's products second-hand?
I think so

 

* What did you order?
Leekeworld Kosha wig (size 8/9 in eve cream) and a box of re-ment
* When did you order?
6/8/09
* How was the communication?
Good. They sent me a total and invoice the next day and confirmation of shipping after that.
* How easy was it to pay?
Very easy - PayPal
* How long did it take to ship?
I paid on 6/9 and they shipped on 6/10
* Was the quality appropriate for the price, in your opinion?
The re-ment yes, but I was disappointed with the Leeke wig.
The wig was somewhat flawed in that there was not enough hair on the top of the wig cap so there is bald patch. You can see the wig cap no matter how you try to comb the hair over the patch.
* Did the item look like the sales pictures?
The re-ment did. The wig looked like it except for that unsightly bald patch.
* Were you satisfied with the product?
For the re-ment, yes. THe wig, no.
* If you weren't satisfied, how did the company solve your problem?
They sent me a replacement wig and a prepaid envelope to return the original one. I was happy with their quick solution to the problem.
* Would you order from this company again?
Sure. They are always easy to work with. I don't forsee any problems.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
MNF Woosoo Vampire, a sword, a wig, some boots
* When did you order?
4-17-09
* Did you order directly from the company, or through a distributor or dealer?
A distributor
* How was the communication?
Awesome as always! They replied back right away and said they got the order. However, their automated messages (itemized list and order number) were delayed. When I asked they said they're getting a new system this summer. It should solve the problem.
* How easy was it to pay?
Very easy (credit card)
* How long did it take to ship?
Roughly 2 months (arrived 6-15-09)
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes and no (see below)
* If you weren't satisfied, how did the company solve your problem?
I loved everything but the boots. I talked to DDE again, and they were incredibly helpful. I'm in the process of exchanging the old boots for some new ones. Couldn't be simpler.
* Would you order from this company again?
You bet!
* Would you buy this company's products second-hand?
Sure

 

* What did you order?
5/6 black2 Tibetan lamb Fwig, 9/9.5 cocoa premium Fwig, 14mm Spirit Orchid glass eyes, 16mm Gray Ghost glass eyes, 46mm skull boots, and three ReMent fashion outfits.
* When did you order?
Sunday, Jun 14
* How was the communication?
fine
* How easy was it to pay?
Very easy, just waited for them to send me the PayPal invoice then paid it...
* How long did it take to ship?
Arrived on Thursday the 18th
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yess
* Were you satisfied with the product?
yesss XD
* Would you order from this company again?
...I have, many many times now. *heh*
* Would you buy this company's products second-hand?
yep!

 

* What did you order? Leeke wig LR002 in maroon, size 6-6.5
* When did you order? 6/18
* How was the communication? Very good as usual.
* How easy was it to pay? I paid by paypal, very easy.
* How long did it take to ship? About 24 hours.
* Was the quality appropriate for the price, in your opinion?
Yes, the wig was wonderful.
* Did the item look like the sales pictures?
I think the wig has a little more volume in real life, but that's Leeke's issue.
* Were you satisfied with the product?
Very much!
* Would you order from this company again?
Of course! I always look forward to buying from them.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
elfdoll flower fairy rosie fullset in leaf skin.
* When did you order?
february 2009
* Did you order directly from the company, or through a distributor or dealer?
Direct
* How was the communication?
outstanding! i was kept updated on the status of my order on a regular basis
* How easy was it to pay?
super easy and super convenient
* How long did it take to ship?
the doll was shipped immediately on arrival at DDE and reached me in less than two days.
* Was the quality appropriate for the price, in your opinion?
absolutely!
* Did the item look like the sales pictures?
it was actually even nicer that the photographs!
* Were you satisfied with the product?
definitely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
certainly.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Resinsoul Dai w/o faceup

* When did you order?
early-mid april
rec'd june 30
Any delays were entirely on Bobobie's end - they appear to have a long backlong.

* How was the communication?
Perfect - they notified me as soon as she arrived

* How easy was it to pay?
Super easy

* How long did it take to ship?
n/a Local pickup

* Was the quality appropriate for the price, in your opinion?
definitely

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Totally

* Would you order from this company again?
Absolutely

 

* What did you order? MNF beuatiful line body, 2 MSD outfits,Yo-sd shoes,1 yo-sd outfit,sword, piki wiking face plate, piki hands, and piki pig hand and ear set, piki red rabbit outfit.
* When did you order? some time in feb for the frist part, then added some stuff later.
* Did you order directly from the company, or through a distributor or dealer?dealer
* How was the communication? the best! they awnswered everything right away and even when i added stuff made sure of things
* How easy was it to pay?very easy and i loved the fact they have lay-a-way
* How long did it take to ship? once everything was paid for, it was shipped right away.
* Was the quality appropriate for the price, in your opinion? yes very much so.
* Did the item look like the sales pictures?
YUP!

* Were you satisfied with the product?yup!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? YUP! planning to order some MNF hands.
* Would you buy this company's products second-hand? n/a

 

* What did you order?
A Puki Madeleine, and two mohair Fairyland wigs.
* When did you order?
Thursday, July 2.
* Did you order directly from the company, or through a distributor or dealer?
From the company.
* How was the communication?
Not great. I had to wait days between replies, calling and generally felt like I had to bug them to order.
* How easy was it to pay?
Quite easy, once they finally sent me shipping charges.
* How long did it take to ship?
Once the shipping charges were approved, that day. I was careful to order things in stock.
* Was the quality appropriate for the price, in your opinion?
One of the wigs was not. The wigs were already a bit pricey, but one came with a matted texture and was not soft at all.
* Did the item look like the sales pictures?
NO. My Madeleine did not look like the sale pictures. Her sales pictures show her as being sweet and shy, and she came with the most angry eyebrows that I think I've ever seen. She looks evil, according to a few of my friends.
* Were you satisfied with the product?
Just one of the wigs. The rest? No.
* If you weren't satisfied, how did the company solve your problem?
So far, by asking if they could do anything to help, "besides jump in a lake." Yes, direct quote from the email. They want me to return my Madeleine, and I told them that I would be happy with either with a refund on the faceup charge to get it fixed, or a to exchange the wig I got for one with bangs so that I could hide her angry eyebrows. So far it has not been resolved.
* Would you order from this company again?
I would honestly think twice.
* Would you buy this company's products second-hand?
N/A