Denverdoll Feedback (ALL)

* What did you order?
-A DZ Mo-2 Full set
-One DZ outfit, one shirt from Haute Doll, and three wigs (one Leekeworld wig, and two Monique Gold 6-7 wigs)

* When did you order?
-I ordered my Mo-2 Decemer 23th, 2008 and got him February 24th of 2009 (I chose a layaway method
-I ordered the wigs and clothes March of 2009.

* Did you order directly from the company, or through a distributor or dealer?
-Dealer

* How was the communication?
-Fantastic! They emailed me back with answers to my questions as soon as they could, and were very flexible when they took out the layaway payment.

* How easy was it to pay?
-Uber easy.

* How long did it take to ship?
-As soon as the final payment on my Mo-2 was made, they shipped him out. Four days later, he was here! They also shipped the wigs and clothing out the same day payment was made.

* Was the quality appropriate for the price, in your opinion?
-Oh yes.

* Did the item look like the sales pictures?
-Yes! Everything was beautiful.

* Were you satisfied with the product?
-Yep! One of the Monique Gold wigs was marked on the packaging as a 6-7, but was actually a 7-8. Not only did they send me the right wig size, they let me keep the larger wig as a gift.

-Also, the fullset Mo-2 came with shoes, but Dollzone accidentally packed in two left shoes, instead of a left and a right. DDE sent me a tag in the mail to give them back the defective shoes, and sent replacement shoes to me at no cost.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again?
-Yep! In fact, everything I have ever ordered was through DDE, save for a Second hand doll I brought from a user here. I plan on buying a few outfits and wigs there very soon. I love dealing with DDE.

* Would you buy this company's products second-hand?
-Yes.

 

* What did you order?
Dollga (leekeworld) wigs!!
* When did you order?
July 10, 2009
* Did you order directly from the company, or through a distributor or dealer?Direct
* How was the communication?
Excellent, no problems at all
* How easy was it to pay?
Very very simple
* How long did it take to ship?
Very Quick!
* Was the quality appropriate for the price, in your opinion?
Yes Definately
* Did the item look like the sales pictures?
Very accurate
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes always.
* Would you buy this company's products second-hand?
Yep

 

* What did you order? FairyLand Puki Pong Pong basic with face up
* When did you order? 30th may 09 (I think)
* Did you order directly from the company, or through a distributor or dealer? the company
* How was the communication? fine
* How easy was it to pay? very, I did a 3 month layaway but paid her off early.
* How long did it take to ship? I finished paying for her on 15th June and she arrived on 3rd July. It would of been quicker but there was a mix up with paper work, which all got sorted quickly.
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes very
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? yes
* Would you buy this company's products second-hand? yes

 

* What did you order? Dollzone Luke
* When did you order? May2nd 09
* Did you order directly from the company, or through a distributor or dealer? distributor
* How was the communication? excellent!
* How easy was it to pay? super easy
* How long did it take to ship?from denver doll to my house 3 days
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes it did
* Were you satisfied with the product?oh yess
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?yes
* Would you buy this company's products second-hand?yes

 

* What did you order?
9/9.5 auburn tibetan lamb fwig, SD10/13 girl sized Dollheart angel boots
* When did you order?
Late on Sunday, Jul 19
* How was the communication?
fine
* How easy was it to pay?
Very easy, just waited for them to send me the PayPal invoice then paid it...
* How long did it take to ship?
Arrived on Wednesday the 22nd
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
Yes, better than them, actually.
* Were you satisfied with the product?
yes yes X3
* Would you order from this company again?
...and again...and again...and again...LOL
* Would you buy this company's products second-hand?
yep!

 

* What did you order?
puki puki lily
* When did you order?
october, 2008
* Did you order directly from the company, or through a distributor or dealer?
it's a distributor
* How was the communication?
very easy
* How easy was it to pay?
yes
* How long did it take to ship?
2 months
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
--

 

What did you order?
A tan DZ Celine and a Leeke Edgar head.
When did you order?
April 2009.
Did you order directly from the company, or through a distributor or dealer?
Through a distributor.
How was the communication?
Good
How easy was it to pay?
Very easy, I used their 4-month layaway plan and paid through Paypal, it worked out great.
How long did it take to ship?
Quickly, they had received the merchandise before I made the last payment so it was shipped out soon afterwards.
Was the quality appropriate for the price, in your opinion?
Yes.
Did the item look like the sales pictures?
Yep!
Were you satisfied with the product?
Extremely
If you weren't satisfied, how did the company solve your problem?
N/a.
Would you order from this company again?
Most definitely.
Would you buy this company's products second-hand?
Sure! I had a very reliable and problem-free transaction with them, they seem trustworthy, I would definitely consider it.

 

* What did you order?
A pair of spirit dove 16mm glass eyes.

* When did you order?
6/27/09

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Excellent!

* How easy was it to pay?
Paypal's always easy.

* How long did it take to ship?
It shipped very quickly to me, and was very inexpensive (the shop is in CO, though, and I'm in NV).

* Was the quality appropriate for the price, in your opinion?
I love the eyes. They're fantastic, and I've been looking for quality glass eyes at a reasonable price for ages.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
I plan to.

* Would you buy this company's products second-hand?
I'd definitely buy their eyes.

 

What did you order?
Elfdoll Special Edition Tasha
When did you order?
July 2009
Did you order directly from the company, or through a distributor or dealer?
DDE is a distributor.
How was the communication?
Excellent!
How easy was it to pay?
Very easy, I used my debit card to pay immediately and then DDE charged the shipping when they knew how much it was and informed me straight away.
How long did it take to ship?
She was shipped out the same day and would have arrived within the week if she had not been grabbed by customs. So just over a week from America to UK.
Was the quality appropriate for the price, in your opinion?
Hell yes!
Did the item look like the sales pictures?
Even better!
Were you satisfied with the product?
Extremely
If you weren't satisfied, how did the company solve your problem?
N/a.
Would you order from this company again?
Since they don't mark down, the customs bill was very hefty so although they are wonderful I would use them as a last resort simply because of the customs bill using them entails.
Would you buy this company's products second-hand?
Most definately!

 

What did you order?
Peak's Wood Skiya with face-up

When did you order?
July 2009

Did you order directly from the company, or through a distributor or dealer?
DDE is a distributor.

How was the communication?
Excellent! They answered all of my questions immediately and sent me pictures of the doll they had in stock so that I could see the face-up details. They were quite friendly and helpful.

How easy was it to pay?
Extremely easy. I paid with a credit card.

How long did it take to ship?
They shipped the doll the day and I received her 3-4 days later.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Even better. I asked them to send me pictures of the doll they had in stock so that I could compare it against the stock photos.

Were you satisfied with the product?
Yes. There are some rough seam lines that I'll have to sand down, but I didn't order sanding and I can sand it very easily.

If you weren't satisfied, how did the company solve your problem?
n/a

Would you order from this company again?
Absolutely. DDE was a dream to buy from.

Would you buy this company's products second-hand?
Sure.

 

What did you order?
I ordered some rements

When did you order?
August 2009

Did you order directly from the company, or through a distributor or dealer?
DDE

How was the communication?
They were great once again. They really are one of the better companies out there.

How easy was it to pay?
Extremely easy.

How long did it take to ship?
They shipped the day after and arrived 2days later = )

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yep always

Were you satisfied with the product?
always = D

If you weren't satisfied, how did the company solve your problem?
n/a

Would you order from this company again?
Absolutely. Always.

Would you buy this company's products second-hand?
yep

 

I've ordered several times from Denver Doll Emporium, but of my last four orders, THREE have had an item or items that they were sold out of.

One of the reasons I usually decide to shop from them is that I know I'll have exactly what I want, and pretty quickly. However, as they are pretty consistently having issues correlating between what they have on hand and what they list as on hand, I'm just downright disappointed.

I asked them to cancel the order that they just emailed me about (of the five items on the order, two were out of stock), and do not plan to do business with them again in the future.

EDIT: They have NOT updated that these items (or the item from my last order that was out of stock--a MONTH ago) are no longer in stock, either.

 

* What did you order? Bobobie Isabella, Wig Cap and Eyelashes

* When did you order? July 11th 2009

* Did you order directly from the company, or through a distributor or dealer? DDE Distributor

* How was the communication? Communication was great. They told me that they were out of normal skin Isabellas and will take 4 weeks to get them in.

* How easy was it to pay? Paid by credit card

* How long did it take to ship? As I said Above had to wait 4 weeks. They shipped her out Aug 7, 2009

* Was the quality appropriate for the price, in your opinion? Great quality for the price.

* Did the item look like the sales pictures? Much more better in person.

* Were you satisfied with the product? Yes Definatly!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes, in a heartbeat.

* Would you buy this company's products second-hand? Yes, but probably won't have to since they have great products there.

 

* What did you order?
Elfdoll Lovely Anthony

* When did you order?
March 2009/layaway

* Did you order directly from the company, or through a distributor or dealer?
DDE is the distributor

* How was the communication?
Very quick, and always polite.

* How easy was it to pay?
Extremely easy. I chose the three month layaway program;, and they automatically billed me, except for the last payment which I paid early, so I emailed them, and received a reply almost immediately.

* How long did it take to ship?
As soon as I made my last payment, it shipped and arrived three days later.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yep, well, even better.

* Were you satisfied with the product?
Yes, definitely

* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yep.

 

* What did you order?
Fairyland Puki Pukisha.

* When did you order?
8/11/09

* Did you order directly from the company, or through a distributor or dealer?
From Denver Doll Emporium.

* How was the communication?
Excellent. Denver Doll has very fast and friendly communication.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
3 days (she was in stock).

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes-very.

* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Definitely.

* Would you buy this company's products second-hand?
Yes.

 

What did you order?
Doll heart's Apple Scent and Leek world white Mary Jane Shoes (SD)
When did you order?
August 10th, 2009
Did you order directly from the company, or through a distributor or dealer?
From Denver Doll Emporium
How was the communication?
Emails were Quick
How easy was it to pay?
Very, once the invoice came in I clicked on Paypal ^^
How long did it take to ship?
Amazingly fast it arrived August 12th
Was the quality appropriate for the price, in your opinion?
Yep ^^
Did the item look like the sales pictures?
Yes ^^
Were you satisfied with the product?
Yes, I love Doll Heart clothing
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
I plan on it! Service was really good for clothing.
Would you buy this company's products second-hand?
N/A

 

* What did you order?
A pair of 12mm Alice Blue Glib Eyes
* When did you order?
August 14th 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly from DDE
* How was the communication?
Excelent
* How easy was it to pay?
Very Easy, Pay pal
* How long did it take to ship?
Like 2 days via priority mail(standard service with no insurance)
* Was the quality appropriate for the price, in your opinion?
Oh yes very I love them
* Did the item look like the sales pictures?
Almost exactly, but they look amazing in a doll!
* Were you satisfied with the product?
Very
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Oh yes
* Would you buy this company's products second-hand?
They don't really make their own products, but some of the stuff they sell yes I would.

 

What did you order?
Fairyland Pukipuki Chocolate Cupid
When did you order?
May 2009.
Did you order directly from the company, or through a distributor or dealer?
Through a distributor.
How was the communication?
Very Good
How easy was it to pay?
Super easy, I used their 4-month layaway plan and paid through Paypal. DDE invoiced me each month before my payment was due, and it worked out great.
How long did it take to ship?
Very fast, about 2 days via Priority Mail after my final layaway payment was made. Keep in mind that my Puki was in stock by the time my layaway concluded.
Was the quality appropriate for the price, in your opinion?
Yes.
Did the item look like the sales pictures?
Yes, exactly!
Were you satisfied with the product?
Completely happy!
If you weren't satisfied, how did the company solve your problem?
N/A.
Would you order from this company again?
Yes! In a heartbeat!
Would you buy this company's products second-hand?
Yes, I had a very reliable and problem-free transaction with them, they are a top notch doll dealer that I've been buying doll items from for about a decade!

--------------------------------------------------------------------------------

 

What did you order?
Dollzone "Little Prince" outfit, Bobobie MSD boots

When did you order?
August 14, 2009

How was the communication?
Great! I received a prompt Paypal invoice after ordering, then a shipping notification with tracking.

How easy was it to pay?
Very easy! An invoice was sent to my Paypal email address.

How long did it take to ship?
The order shipped extremely quickly. The items I ordered were in-stock, and they shipped out the next day. The package arrived two business days later.

Was the quality appropriate for the price, in your opinion?
Yes, especially the Bobobie boots. They are nicely-made and a great price!

Did the item look like the sales pictures?
Yes, even better actually. The sales pictures on the site were a bit on the smallish side.

Were you satisfied with the product?
Absolutely.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Definitely; I'm already a repeat customer.

Would you buy this company's products second-hand?
Yes.

 

* What did you order?
A Ringdoll Dylan.
* When did you order?
August 6?
* Did you order directly from the company, or through a distributor or dealer?
N/A
* How was the communication?
Very.
* How easy was it to pay?
Quite easy.
* How long did it take to ship?
Once it arrived in their stores and the issues were sorted out, it was within 24 hours.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
That was the problem. The faceup from Ringdoll looked very little like their site. Blank, though, he looks spot on.
* Were you satisfied with the product?
Very, in the end.
* If you weren't satisfied, how did the company solve your problem?
The faceup, as said, didn't look like ont he site, but the nice folks at DDE sent me a picture of him, since they know that I like my faceups to look like what is shown. I decided that I didn't want the faceup, and they ordered another one blank for me.
* Would you order from this company again?
Of course.
* Would you buy this company's products second-hand?
N/A