Denverdoll Feedback (ALL)

* What did you order? A pair of glass eyes, a wig cap, and 4 wigs.
* When did you order? September 30
* How was the communication? Extremely good. They were friendly and dealt with a payment snafu with ease.
* How easy was it to pay? Simple, in spite of aforementioned snafu. The staff were great.
* How long did it take to ship? Ordered Wednesday, mailed Thursday, received it either Friday or Saturday (I was out of town).
* Was the quality appropriate for the price, in your opinion? Yes, I think so.
* Did the item look like the sales pictures? Yep.
* Were you satisfied with the product? I was!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Absolutely I would. This was my first order and I would order again.

 

* What did you order? - DIM Happy Jullis
* When did you order? - early June, 2009
* How was the communication? - smooth and they were very nice
* How easy was it to pay? - through paypal, very easy
* How long did it take to ship? - technically 2 days, but when he arrived at DDE on August, i was out for vacation so I asked DDE to hold him for me until Sept and ship him out. They sent him out on Sept. 3rd like i requested....when I got back home the box was there in my room.
* Was the quality appropriate for the price, in your opinion? - yes
* Did the item look like the sales pictures? - yes
* Were you satisfied with the product? - yes!
* Would you order from this company again? - yes, I am now
* Would you buy this company's products second-hand? - n/a

 

* What did you order? Two pairs of Guess Doll boots
* When did you order? October 2nd.
* How was the communication? Excellent. They've always been so quick to answer my weird little questions!
* How easy was it to pay? Very easy. Through CC.
* How long did it take to ship? They shipped them out immediately and I received them in a week.
* Was the quality appropriate for the price, in your opinion? Definitely! I am now a fan of Guessdoll!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order? Pukipuki (NS Pipi)
* When did you order? October 19th
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? It was FANTASTIC! I had many questions, and the person I talked to was very helped and super nice.
Quick responses, too.
* How easy was it to pay? Very easy.
* How long did it take to ship? My order was in stock, so they shipped it out the day I ordered. It look only four days to arrive to my house.
* Was the quality appropriate for the price, in your opinion? It's not really their fault how expensive the dolls are, though I did save $40 by not having it shipped directly from Fairyland. I also did not order the sleeping faceplate. So...I'd say fair. :3
* Did the item look like the sales pictures? Mine looks exactly like one of the examples shown.
* Were you satisfied with the product? Incredibly!
* Would you order from this company again? Already am!
* Would you buy this company's products second-hand? Already have. ~

 

* What did you order? Pukifee Ante
* When did you order? Layayway starting in August
* How was the communication? Excellemt
* How easy was it to pay? Very easy
* How long did it take to ship? about two weeks after I paid in full
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes

I would like to add that I have ordered several items over the last two years from Denver Doll. I've never had a problem, their service is consistently excellent.

 

I've purchased six dolls and numerous items from DDE and love their service and products. They are the first place I go for items before searching out other places for wigs, eyes, etc.
I give them a AAAA+++.

 

* What did you order? Fairyland Eliya and Bobobie Elfkin
* When did you order? Eliya - May 1st , Elfkin 3/19
* Did you order directly from the company, or through a distributor or dealer? Denver Doll
* How was the communication? Beyond Great
* How easy was it to pay? Very I used paypal
* How long did it take to ship? once I finished payment 2 days.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes. Cuter on my elfkin.
* If you weren't satisfied, how did the company solve your problem? My elfkin did not arrive as expected so they let me get another doll and then when she finally showed the let me make payments so I could get her. Communication during the whole time was incredible.
* Would you order from this company again? In a heartbeat
* Would you buy this company's products second-hand? n/a

 

Two thumbs up on this company!!

* What did you order? Glib acrylic eye sets (7 pair)
* When did you order? Friday 10/30/09
* Did you order directly from the company, or through a distributor or dealer? company
* How was the communication? Beyond excellent on website, email & phone
* How easy was it to pay? Excellent
* How long did it take to ship? Priority mail got it here Monday 11/2/09
* Was the quality appropriate for the price, in your opinion? Very good!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Absolutely
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? I would trust them that much!


Always enjoy dealing with this company! They sent my first BJD (Unidoll Feanor) and thoughtfully included a goodie bag for his long trip home. Made me realize how much they care about the customer, so I definitely will order from them again should I require more for my crew!! THANKS DDE!!

 

* What did you order? Bobobie Espree
* When did you order? 9/26/09
* Did you order directly from the company, or through a distributor or dealer? DDE is a dealer
* How was the communication? Good.
* How easy was it to pay? Extremely. I did my down payment through paypal and my final payment over the phone.
* How long did it take to ship? Amazingly quick! I live in the same state, and the doll came the day after I made the last payment.
* Was the quality appropriate for the price, in your opinion? Yes and no. It was worth going through a dealer, but I'm not impressed at all with Bobobie. The doll came from Bobobie dirty- I had to clean it myself.
* Did the item look like the sales pictures? Better!
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? DDE YES! Bobobie, probably not.
* Would you buy this company's products second-hand? Not sure if they have second hand products.

 

* What did you order? 2 Planetdolls
* When did you order? Last Month
* Did you order directly from the company, or through a distributor or dealer? Directly from Denver Doll Emporium.
* How was the communication? EXCELLENT
* How easy was it to pay? Very Easy - layaway options
* How long did it take to ship? They shipped immediately upon receipt of final payment.
* Was the quality appropriate for the price, in your opinion? The quality was very appropriate for the price.
* Did the item look like the sales pictures? Yes, the product looked exactly like the picture except I ordered dolls without faceups.
* Were you satisfied with the product? I am extremely satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? In a heartbeat!
* Would you buy this company's products second-hand? Yes - if I wanted the said item.

Very reputable doll dealer and excellent customer service, I couldn't be more pleased.

 

*What did you order? b&g afra girl body
*When did you order? I placed the layaway on July 18th on a 4 month plan
*Did you order directly from the company, or through a distributor or dealer? Denver Doll Emporium is a distributor/dealer
*How was communication? Very good, they sent reciepts for layaway payments in postal mail and email.
*How easy was it to pay? very easy through paypal.
*How long did it take to ship? They shipped her out the very day they received the last payment and I had her 4 days later.
*Was the quality appropriate for the price in you opinion? Very
*Did the item look like the sales pictures? Yes, just with a random wig is the only difference.
*Were you satisfied with the product? Extremely
*If you weren't satisfied, how did the company solver your problem? n/a
*Would you order from this company again? I'm already planning on it.
*Would you buy this company's products second-hand? yes if it was something I wanted.

Very pleased with this company. I was worried ordering my first bjd but they made it a wonderful experiance.

 

* What did you order? 12 mm brilliant glass eyes and vanilla wig from fwigs
* When did you order? Sep 21
* Did you order directly from the company, or through a distributor or dealer? ....Dealer?
* How was the communication? Good, though I only got the general automated responses; they were very prompt.
* How easy was it to pay? Very
* How long did it take to ship? It was shipped on the 22 and arrived on the 25
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Better!
* Were you satisfied with the product? Very much yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Already have- my Bobobie Mei is currently in shipping limbo
* Would you buy this company's products second-hand? N/A

 

* What did you order? A tan Planetdoll Roseanne, A NS Bobobie An, 3 pairs of Eyes, at least two wigs etc. XD
* When did you order? Oct. 30, Aug. 6, Aug. 7, 2008/2009 respectively
* Did you order directly from the company, or through a distributor or dealer? From them directly.
* How was the communication? ABSOLUTELY FABULOUS.
* How easy was it to pay? Super easy
* How long did it take to ship? Only the bobobie took a while- about 3 months, but everything else came extremely quickly- my planetdoll girl arrived like, 3-6 weeks after the order- if that! She'd have arrived within a few days if she'd been in stock, because all their in stock stuff arrives within a few days of the order.
* Was the quality appropriate for the price, in your opinion? perfect, 99% of the time they're cheaper then the distributor- especially on shipping.
* Did the item look like the sales pictures? Yes! Better in most cases.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? 1000000% YES! They're like my favourite doll shoppe!
* Would you buy this company's products second-hand? (doesn't really apply, but sure!)

 

Ordered a pair of leekeworld SD Brook shoes. Very fast shipping. I am very happy how they treat there customers.

 

* What did you order? Bobobie Sprite, Doll-Zone outfit, Leekeworld Wig.
* When did you order? Late September
* How was the communication? Excellent
* How easy was it to pay? Very easy.
* How long did it take to ship? It was the amount of time they stated, about 6 weeks.
* Was the quality appropriate for the price, in your opinion? Very good.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.

Everything was excellent with them. I kept adding things to my order as I awaited my doll and even once I got the notice that they were shipping my doll, I emailed back to add a wig so I didn't have to do a separate order with shipping and they did. Everything arrived in perfect condition and looks wonderful. I would definitely deal with them again!!

 

* What did you order? LTF Basic Ante with a faceup
* When did you order? Nov 5, 2009
* How was the communication? Excellent. I made a typo with the credit card number, and they notified me almost immediately, and answered my responses just as fast.
* How easy was it to pay? Very easy.
* How long did it take to ship? About 2 hours to ship, 2 days to arrive. She got here Nov 7th.
* Was the quality appropriate for the price, in your opinion? Very.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Extremely!
* Would you order from this company again? Of course, I plan to for any FL doll I want in the future. So much easier/quicker/cheaper than ordering from FL.

 

* What did you order? DZ 72cm Boy body, DZ Jointed hands, DZ Yue wig and outfit
* When did you order? August 09
* Did you order directly from the company, or through a distributor or dealer? From DDE
* How was the communication? Very quick. They usually responded within hours of my inquiries
* How easy was it to pay? Super easy with Layaway. They sent me invoices when a payment was due. Easy!
* How long did it take to ship? After I paid my balance in full (a Saturday), they shipped that Monday. I received it Thursday (Wednesday was a potal holiday)
* Was the quality appropriate for the price, in your opinion? The clothing was iffy, but that's more a DZ problem
* Did the item look like the sales pictures? Body and hands yes, Wig was better in person, clothing was decent
* Were you satisfied with the product? Overall, yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Absolutely
* Would you buy this company's products second-hand? Depends on the product, but probably so

 

* What did you order?
Leeke MSD white Anklets and a Leeke Julia wig 7/8 (Milk)
* When did you order?
30/10/09
* Did you order directly from the company, or through a distributor or dealer?
company
* How was the communication?
good
* How easy was it to pay?
very
* How long did it take to ship?
ordered 30th Oct, shipped out Oct 31st arrived to me in UK on 10th Nov
* Was the quality appropriate for the price, in your opinion?
yus
* Did the item look like the sales pictures?
both items did
* Were you satisfied with the product?
yes, the wig was lovely and the shoes were very nice, unfortunately they were too big for my JID Tatiana though I haven't sent them back
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
yus and have done also will be soon!
* Would you buy this company's products second-hand?
yep!

 

I think theyre always great! They sent my wig fast! A++

 

* What did you order?
Leekeworld Koji
* When did you order?
September 8, 2009
* Did you order directly from the company, or through a distributor or dealer?
I ordered directly from DDE
* How was the communication?
Excellent, from first to last.
* How easy was it to pay?
Very easy. I used layaway.
* How long did it take to ship?
From last payment to receiving doll, 4 days.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes. Very.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
If they sold second-hand, I would consider it.

This is the third doll that I've bought through Denver Doll Emporium. They are very easy and pleasant to work with. I will definitely buy from them again.