Denverdoll Feedback (ALL)

* What did you order? B&G Ymir
* When did you order? A few months ago
* Did you order directly from the company, or through a distributor or dealer? Denver Doll
* How was the communication? Beyond Great
* How easy was it to pay? Very I used paypal
* How long did it take to ship? Almost a week when I was done paying
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, in fact I'm ordering a Puki :>

I did the 4-month layaway, and they were very good in keeping communication for each month, and when he was finally shipped.

 

* What did I order? A Unidoll UH-03 on the limited resale.
* When did I order? September 23 or so (2009)
* How was the communication? Fantastic, as usual.
* How easy was it to pay? Super - and one of the reasons I went through them rather than directly to Unidoll was that I could put her on deposit and pay the rest when she arrived.
* How long did it take to ship? She hit the queue the next business day after I paid the remainder.
* Was the quality appropriate? Yes! Beautiful doll.
* Did the item look like the sales pictures? Well, no... because I ordered her without a faceup.

*no problems
*Yes of course I will order from DDE again. Nice, nice peoples.

 

What did you order? Dollheart outfit
When did you order? September 09
Did you order directly from the company, or through a distributor or dealer? Denver Doll
How was the communication? Fanstastic
How easy was it to pay? Very easy - I used the 4 month lay-away option, received my invoice every month and paid with Paypal - easy peasy
How long did it take to ship? They shipped within 2 days of my final payment
Was the quality appropriate for the price, in your opinion? Absolutely
Did the item look like the sales pictures? Exactly like it
Were you satisfied with the product? Extremely satisfied
If you weren't satisfied, how did the company solve your problem? n/a
Would you order from this company again? Yes. DDE is an absolute delight to do business with and I've already made my first payment on my next lay-away order with them

 

I ordered a pair of boots from DDE, and the service was great and the shipping was fast as always! I just wanted to comment to say that I ordered these boots thinking that they were a dark red: http://www.denverdoll.com/images/dollzone/yueboots.jpg

But really they are actually brown. They looked red to me on several different monitors, so I wanted to make sure nobody makes the same mistake as me! Had I known, I would have gotten the black ones. They're made well and look great on my DoI Luke, really tall and glossy. But I've had to make some adjustments to the planned colors for his Nutcracker costume. ^_^;

 

I go to their shop in person a lot, so I thought they deserved to get some feedback!
I've bought numerous wigs shoes and dolls from them, and they deliver every time!
Friendly staff, good service.

 

What did you order? Planetdoll Tara, Roseanne and Cindy
* When did you order? October/November 2009
* Did you order directly from the company, or through a distributor or dealer? I ordered from DDE
* How was the communication? Awesome and cordial communication.
* How easy was it to pay? Excellent, they offer layaway.
* How long did it take to ship? Immediately after my payment was made. I got the email it was being shipped and the package arrived 2 days later from across the country.
* Was the quality appropriate for the price, in your opinion? Excellent quality and an awesome price! It far exceeded my expectations.
* Did the item look like the sales pictures? The items looked better than the actual pictures! And the pictures were great!
* Were you satisfied with the product? yes, and I wouldn't hesitate to order again.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? YES
* Would you buy this company's products second-hand? YES

I was extremely pleased with the professional courtesy and communication. They have super-fast shipping and aim to please customers. My only regret is that I don't live closer so that I could go look at all the bjd accessories they sell. Thank you DDE!

 

* What did you order?
Dollzone morphea wig
*When did you order?
November 28, 2009
*Did you order directly from the company, or through a distributor or dealer?
distributor
*How was the communication?
normal
*How easy was it to pay?
i payed with money order
*How long did it take to ship?
until they received my MO
*Was the quality appropriate for the price, in your opinion?
yes
*Did the item look like the sales pictures?
yes
*Were you satisfied with the product?
yes
*If you werent satisfied, how did the company solve your problem?
N/A
*Would you order from ths company again?
really soon i hope
*Would you buy this companys products second-hand?
yes

 

* What did you order?
Unidoll Unilimited UH-06, Leekeworld wig and some lashes
*When did you order?
September 6, 2009
*Did you order directly from the company, or through a distributor or dealer?
dealer/distributor
*How was the communication?
Good level of communication and very pleasant.
*How easy was it to pay?
Extremely convenient!
*How long did it take to ship?
About 3 months after the order was placed.
*Was the quality appropriate for the price, in your opinion?
Yes
*Did the item look like the sales pictures?
Yes
*Were you satisfied with the product?
Yes, very!
*If you werent satisfied, how did the company solve your problem?
N/A
*Would you order from ths company again?
Definitely!
*Would you buy this companys products second-hand?
Yes

 

Denver Doll Emporium

* What did you order?
A PukiFee Shiwoo Boris full package, and a set of white PukiPuki Pukisha parts.

* When did you order?
End of August, 2009.

* How was the communication?
Their replies were always very quick and helpful. There was one email that went unanswered, but I think it may have been my email server's fault, as I resent and received a prompt response.

* How easy was it to pay?
PayPal -- very easy.

* How long did it take to ship?
They were both preorder items, so I had to wait for them to arrive at DDE. In September, I received an email telling me that there had been a cancellation on a Shiwoo Boris full package, and they would be able to send him to me immediately if I wanted. I did, and received him about 2 business days later. The Pukisha parts were not in stock at that time, so I continued to wait for them.
I waited until the end of November/beginning of December (past the three month mark), when I noticed that the Pukisha parts were labeled as "In Stock" on their website. I sent an email over to DDE about it, and they had forgot to ship out my parts. They apologized for the error and shipped them out right away.

* Was the quality appropriate for the price, in your opinion?
Yes, their prices are fair, and this makes them a great alternative to ordering directly from the company, especially if you'd like to do layaway.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes, very much so!

* If you weren't satisfied, how did the company solve your problem?
When they forgot to ship my Pukisha set, they did so immediately after I asked them about it. They also enclosed an apology note and a free gift to make up for their mistake. I was pleasantly surprised.

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Yes.

 

* What did you order? Guessdoll shoes.
* When did you order? 12/12/09
* Did you order directly from the company, or through a distributor or dealer? Dealer...
* How was the communication? We didn't need to communicate really.
* How easy was it to pay? Very, I used a credit card.
* How long did it take to ship? It shipped that day, I got it this morning.
* Was the quality appropriate for the price, in your opinion? It was~
* Did the item look like the sales pictures? Yep, although there was a black mark on one of the shoes that I had to scrub off.
* Were you satisfied with the product? Pretty much, yeah.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yep! I plan to.
* Would you buy this company's products second-hand?

 

Forgot to do this, oops

What did you order? DollHeart Black wig (LW-199) and Eyeco Crystal Golden peach 16mm eyes

When did you order? November 24, 2009

Did you order directly from the company, or through a distributor or dealer? Dealer

How was the communication? Really good. I had actually ordered two pairs of eyes the other was out, with in four hours of my order they informed me that they were out and what would I like to do?

How easy was it to pay? Pay pal, one click, simple and easy.

How long did it take to ship? Since it was so close to Thanksgiving it too a little longer: Arrival November 27, 2009

Was the quality appropriate for the price, in your opinion? Yes, I was really pleased with both.

Did the item look like the sales pictures? Yep, if not better actually.

Were you satisfied with the product? Yes! I want to buy another (few) pairs of eyeco eyes.

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Yes ;D

Would you buy this company's products second-hand? N/A

 

* What did you order?
Fairyland littlefee Bisou (bear boy fullset)

* When did you order?
8th September

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
They replied to me very fast and are very friendly but I had people telling me different things about the status of my order so it was confusing.

* How easy was it to pay?
Very easy, I used paypal ^^

* How long did it take to ship?
I waited around 13 weeks for the doll to be shipped from Fairyland and then it took 6 days to reach me (I paid for EMS).

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yup, perfect

* Were you satisfied with the product?
Yes, it is a lovely doll. I love the fullset.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Perhaps. I think they are great for people wanting to get dolls on layway plans or if the doll is in stock but I wish their communication was a bit more orderly. I was getting very worried because I don't know why my doll was taking longer than expected from FL.

* Would you buy this company's products second-hand?
-

 

* What did you order?
First order was an in stock Terrence by DIM, then second order was two in stock Little Fees by Fairyland. Since then I have ordered accessories and now I'm waiting for an Apple Yoi by Secret doll. (Also in-stock -- I'm not a patient person.)
* When did you order?
Sprinkled orders in December
* Did you order directly from the company, or through a distributor or dealer?
DDE is a dealer
* How was the communication?
Terrific
* How easy was it to pay?
Easy - PayPal
* How long did it take to ship?
As soon as they received payment they shipped each time.
* Was the quality appropriate for the price, in your opinion?
Absolutely.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Completely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
My pocketbook quivers but my mouth says yes!!
* Would you buy this company's products second-hand?
Maybe
​

 

* What did you order? I ordered a MNF Miyu (A-line small bust)
* When did you order? Sept 16th, 2009
* Did you order directly from the company, or through a distributor or dealer? I ordered with DDE
* How was the communication? It was efficient but not as good as it could be.
* How easy was it to pay? It was fairly easy to pay with DDE
* How long did it take to ship? Far too long. Concerning the back up with FL I can understand the time, but when giving an estimation of 8-10 weeks, I had not expected to wait 13 weeks.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Not at first. DDE ordered the wrong body for my girl. Instead of a A-Line SMALL bust, I received an A-Line CUTIE bust. And, I had not received the event gift I was eligible for.
* If you weren't satisfied, how did the company solve your problem? I e-mailed DDE of the problem and they replied quickly saying they'd send me a new body. I fell fond of the cutie bust and opted to keep it. However, I ordered during the event period and had not received my event gift. They were quick to mail it out when I told them though.
* Would you order from this company again? For items in stock, most definitely, as for pre-ordering I think I will opt for direct company purchasing from now on.
* Would you buy this company's products second-hand? Yes

 

* What did you order? clothes, wigs, pipos cheshire

* When did you order? various - i'm kinda late in posting this

* Did you order directly from the company, or through a distributor or dealer? directly from dde

* How was the communication? - great!

* How easy was it to pay? paid with paypal - very easy

* How long did it take to ship? everything ships either the same day or next day depending on my payment and their hours.

* Was the quality appropriate for the price, in your opinion? sure

* Did the item look like the sales pictures? yes

* Were you satisfied with the product? very

* If you weren't satisfied, how did the company solve your problem? n/a

* Would you order from this company again? i have this week

* Would you buy this company's products second-hand? yes pending quality

 

* What did you order?
Fairyland Minifee Ala Carte ShuShu, natural skin, no faceup, no optional head, Ringdoll gun, eyes, eyelashes, extra minifee hands

* When did you order?
Placed my order on Oct 1st, Order went to Fairyland Oct 4th

* Did you order directly from the company, or through a distributor or dealer?
Ordered through Denverdoll for Fairyland product

* How was the communication?
Fantastic! I've never delt with such nice and curtious people when ordering a doll! Plus, I've been buying dolls for years and it's really nice to have english speaking people work with you. The asian companies' translators sometimes can't understand you or there's sometimes miscommunications. Each lady who emailed me was very nice, pleasant, and helpful. ^_^

* How easy was it to pay?
Extremely! I did a layaway plan, 2 payments in october and 1 in november. It wasn't normal layaway, I paid chunks in a month and a half's time and they were wonderful to let me!

* How long did it take to ship?
Fairyland took roughly 2 1/2 months since they were backed up in orders, however, Denverdoll shipped out my doll as soon as they got her and she arrived the monday right before christmas! ^_^

* Was the quality appropriate for the price, in your opinion?
Well, for the doll, I don't agree with the company prices 80% of the time, but Denverdoll has no control over that. However I think what Denverdoll can set for prices are very reasonable for the quality.

* Did the item look like the sales pictures?
Yes, all items were as pictured!

* Were you satisfied with the product?
Very! I even sent them a thank you email.

* If you weren't satisfied, how did the company solve your problem?
n/a I was totally satisfied.
* Would you order from this company again?
Oh yes! I hope to in the future multiple times!

* Would you buy this company's products second-hand?
Yes, but I'd really rather buy directly from Denverdoll, that way they get the profits.

 

I recently recieved my Doll from DDE.

* What did you order? A Bobobie Ophelia with faceup and wig, though I cant remember who the wig was from.
* When did you order? I ordered by in June 09 with a 4 month layaway.
* Did you order directly from the company, or through a distributor or dealer? through DDE.
* How was the communication? Communication with DDE was sufficant, emailed when we needed to pay and when my package was ready to be posted
* How easy was it to pay? very easy. They sent me an invoice each month when I needed to pay
* How long did it take to ship? My last payment was in october, but it took until i asked them if there was a problem before they sent the package, which was almost a month after last payment.
* Was the quality appropriate for the price, in your opinion? Yes, although Bobobie hadnt strung the doll very well but thats not DDE's fault
* Did the item look like the sales pictures? the face-up was nicer.
* Were you satisfied with the product? Yes, greatly.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Just have with an order worth over $700 just so i could get baby DZ's and a Luna doll lol
* Would you buy this company's products second-hand? I dont think they sell second hand do they?

Overall my experience with DDE was plessent and friendly and would gladly do bussiness with again.

 

* What did you order? MNF Ryeon WS A line normal body (boy)
* When did you order? July 1st, my order was placed July 8th
* Did you order directly from the company, or through a distributor or dealer? DDE is a distributer
* How was the communication? good, answered all my questions promtly over e-mail
* How easy was it to pay? pretty easy, even though I used Money order
* How long did it take to ship? He came on Sept 14...
* Was the quality appropriate for the price, in your opinion? Of course
* Did the item look like the sales pictures? better actually
* Were you satisfied with the product? Hellz yea!!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I'm going too, I need more MNF hands
* Would you buy this company's products second-hand? is that even possible since they're a distributer??

 

* What did you order?
Pukifee Shiwoo with faceup + sleeping head (no faceup).

* When did you order?
December 9, 2009.

* Did you order directly from the company, or through a distributor or dealer?
Denver Doll Emporium is a distributor.

* How was the communication?
Excellent; before, after, and during the order, I was able to reach someone via email who was polite and fast (within 24hrs, and sometimes it was even just minutes between emails).

* How easy was it to pay?
Very; I was able to pay via Paypal.

* How long did it take to ship?
It shipped December 11, two days after my order was placed.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
When my doll arrived, the faceplate with a faceup was scuffed badly from the faceup protectors being removed.

* If you weren't satisfied, how did the company solve your problem?
I took photos and contacted them, and I have a refund of $20 (an amount I agreed to) pending. They were quick to gather information and offer possible solutions to my problem.

* Would you order from this company again?
Despite a couple hiccups in the process, I would order from them again.

* Would you buy this company's products second-hand?
N/A, they are a distributor.

Overall impression: There were a couple minor mistakes, but they were nothing irrepairable by a calm head and polite, clear communication. DDE has been very helpful and patient, and have done everything in their power to keep me satisfied. I would say this has been a positive transaction.

 

* What did you order?
Doll outfit, stockings, wig, shoes, wigcap


* When did you order?
December 26, 2009


* Did you order directly from the company, or through a distributor or dealer?
Denver Doll is a distributor


* How was the communication?
Terrific, as usual.

* How easy was it to pay?
Super easy.


* How long did it take to ship?
Shipped on the 29th, after I updated my order, and received on the 31st! Super fast.


* Was the quality appropriate for the price, in your opinion?
Yes


* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Definitely!

* If you weren't satisfied, how did the company solve your problem?
N/a

* Would you order from this company again?
Absolutely! They are fantastic.


* Would you buy this company's products second-hand?
N/A