Denverdoll Feedback (ALL)

What did you order?
Pipos CheeseMouse, a pair of glass eyes, Fairyland Littlefees Piki, Pipi and Shiwoo, Souldoll SoulZenith Sydee, a Leekeworld wig and a couple of Fwigs
When did you order?
September 20th-ish for the dolls, December-ish for the wigs and eyes.
Did you order directly from the company, or through a distributor or dealer?
N/A, DDE is a distributor.
How was the communication?
Excellent as always. They even went as far to e-mail me a few hours after I left the store because the had forgotten to ask me what free Fairyland Event item I wanted. I told them I would take a step down from what I qualified for, and they immediately e-mailed me back saying that I qualified for the step up, so go for it!
How easy was it to pay?
Extremely easy.
How long did it take to ship?
Cheese Mouse? No time at all, seeing how I picked him up in-store. The Leeke wig and the eyes, about a week from when I sent in payment. From the time the dolls came in (which was actually about a month earlier then DDE said they would!) to the time they were at my house was maybe 1 1/2-2 weeks. And that was because I paid with a Money Order, they were shipped during the Christmas rush, and my Post Office is lazy......
Was the quality appropriate for the price, in your opinion?
Yes
Did the item look like the sales pictures?
Actually, they all look even better in real life.
Were you satisfied with the product?
Yes, most definitely! There was a small problem with one of the wigs being the wrong size, but it wasn't that important.
If you weren't satisfied, how did the company solve your problem?
I was extremely satisfied. The wrong wig, I told them, mailed it back, and got a replacement in the mail within the week. I have absolutely no complaints about them.
Would you order from this company again?
To the great dismay of my bank account, oh most definitely yes........
Would you buy this company's products second-hand?
N/A

 

*What did you order? LeekeWorld Kosha wig size 7/8 in Goldenrod
* When did you order? December 7th /09
* Did you order directly from the company, or through a distributor or dealer? I ordered through DDE (Leeke is not selling this wig anymore)
* How was the communication? Very good, they updated me on every part of the shipping process and did everything I asked
* How easy was it to pay? Easy
* How long did it take to ship? It was shipped within a few days and arrived a week after Christmas.
* Was the quality appropriate for the price, in your opinion? Excellent quality, the heat resistant wigs look and feel gorgeous.
* Did the item look like the sales pictures? It looks amazing on my doll and like the pictures.
* Were you satisfied with the product? Very, it will be my T.Too's permanent wig.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I have before and I will again. (Considering ordering a doll through them now...)
* Would you buy this company's products second-hand? Yes, if there was anything.

 

Denver Dolls Emporium

* What did you order?
I have ordered numerous wigs from them and a Dollzone Binli doll.

* When did you order?
No specific dates but over the last two years.

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly through DD. Once I contacted a distributor and they directed me right to Denver Dolls.

* How was the communication?
It could not have been one iota better

* How easy was it to pay?
As long as I had the money, it was very easy to pay.

* How long did it take to ship?
Items in stock, practically overnight. Items ordered from a company, ex. Dollzone... a month or so, as they make the doll once the order is put in.

* Was the quality appropriate for the price, in your opinion?
No question. The quality was more than I expected.

* Did the item look like the sales pictures?
As Dollzone's photo of Binli does not show her off to the advantages she has, I have to say, the photo of her was the Dollzone's photo. She looked better than that photo.
Wigs were exactly as photographed.

* Were you satisfied with the product?
Absolutely

* If you weren't satisfied, how did the company solve your problem?
It there 'had' been a problem, I have the confidence in this company that it would be immediately taken care of to the customer's satisfaction.

* Would you order from this company again?
Absolutely.... NO question. I would go to them first.

* Would you buy this company's products second-hand?
I didn't know they sold second hand items. If so, I probably would.

Need I say more to say that this is a very outstanding company to deal with. Phone conversations are handled immediately. Communication seems to be there #1 goal, plus, customer satisfaction.

 

* What did you order? Castle Anne Misha, basic
* When did you order? October, 2nd 2009 with a 4 month layaway
* How was the communication? It left a lot to be desired. The initial payment went well. The second one, I didn't receive an invoice and almost had a heart attack when there was suddenly a hundred dollars missing from my bank account. The third went smoothly, but the forth was entirely forgotten until I e-mailed them a few days after I'd expected to pay. Also, after I'd placed my order, but before I'd gotten a formal response, the section my doll was in completely disappeared from the site, which made me ask if there was actually a doll in stock, but it turns out I just got one of the last ones.
* How easy was it to pay? Mostly easy.
* How long did it take to ship? Only a few days.
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Yep, and even cuter in real life.
* Were you satisfied with the product? Yes! She's quite an amazing, little doll.
* If you weren't satisfied, how did the company solve your problem? Any concerns were dealt with quickly and professionally, but still were a little nerve-wracking before that.
* Would you order from this company again? Yes, but I wouldn't do a layaway again.

 

* What did you order? PukiPuki Cupid, a wig, extra hands, and eyes for another doll
* When did you order?November 17
* How was the communication?Very good. I always got a reply to any questions.
* How easy was it to pay?very. Simple card transaction.
* How long did it take to ship?A few months, the expected time =) it actually arrived a little early!
* Was the quality appropriate for the price, in your opinion?definitely
* Did the item look like the sales pictures?yesyes!
* Were you satisfied with the product?absolutely
* Would you order from this company again?Yes

 

* What did you order? Dollheart christmas 2009 collection, Angels watching over me, & green glass eye
* When did you order? beginning of january 2010
* Did you order directly from the company, or through a distributor or dealer? n/a
* How was the communication? very good! quick response~
* How easy was it to pay? very easy used credit card
* How long did it take to ship? not long few days it was shipped before i realized it :3
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yep! exactly like the dollheart promo pictures :3
* Were you satisfied with the product? very much!
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? yes definitely
* Would you buy this company's products second-hand? absolutely

 

Been meaning to post here~

* What did you order? Pukifee Ante, 2 fwigs
* When did you order? October 16 2009
* How was the communication? Perfect, I ordered in store & DDE sent very friendly/informative e-mails letting me know when it shipped. They also let me look at/handle several of the dolls while I was trying to decide. I ended up buying 2 Fwigs for my PKF while there & they let me try them on an instock doll.
* How easy was it to pay? Easy, with debit card.
* How long did it take to ship? 1 month, as predicted.
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very much.
* Would you order from this company again? Already have, lol. See below.

* What did you order? Pukifee Zoe
* When did you order? December 5th 2009
* How was the communication? Very good. Communicated over the phone & via e-mails.
* How easy was it to pay? Very easy, online with debit card
* How long did it take to ship? Immediately! They shipped an instock Zoe that afternoon (a Saturday) & I had it by Dec. 7th 09 (Tues).
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? Very much so!
* Were you satisfied with the product? Very very much!
* Would you order from this company again? Planning on it!

Also bought a BBB Sprite about a year ago and had the same good experience. Paid easily with paypal that time & had her within a week!

 

* I ordered Bellosse.
* Order placed beginning of November 2009.
* Ordered through Denver Doll Emporium.
* Good Communication
* It was easy to pay.
* Doll had to be made, sent when completed.
* Bellosse looked somewhat like the demo pic, but with it's differences as faceups
vary, and eyes and wig is random.
* I was satisfied with my purchase.* I would order from them again.
* I would buy second hand as I trust their quality judgment.

 

* What did you order?
two wigs and one pair glass eyes
* When did you order?
01/18/10
* Did you order directly from the company, or through a distributor or dealer?
direct
* How was the communication?
good
* How easy was it to pay?
paid through paypal
* How long did it take to ship?
shipping notice on the 19th received on the 21st
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
n/a

 

* What did you order?
-- Puki Pipi doll, 1 outfit, 1 pair of eyes, 1 steampunk eye

* When did you order?
-- November 09'

* Did you order directly from the company, or through a distributor or dealer?
-- DD is a dealer.

* How was the communication?
-- Very smooth. They emailed me the same day with the total and were very friendly.

* How easy was it to pay?
-- Simple enough with PayPal.

* How long did it take to ship?
-- Approximately 2 weeks.

* Was the quality appropriate for the price, in your opinion?
-- Yes

* Did the item look like the sales pictures?
-- Exactly. The eyes were especially nice.

* Were you satisfied with the product?
-- Yes

* If you weren't satisfied, how did the company solve your problem?
--N/A

* Would you order from this company again?
-- Definitely

* Would you buy this company's products second-hand?
-- They already are second-hand.

 

* What did you order?
I have ordered multiple items from DDE -- most recently a Ringdoll Shao, a Fairyland Soso and eyes and wigs

* When did you order?
Various times throughout 2010 (sorry, I didn't keep track of exact dates)

* Did you order directly from the company, or through a distributor or dealer?
directly (they are the distributor/dealer)

* How was the communication?
excellent Super fast and super nice!! Very professional but also personal

* How easy was it to pay?
they sent an invoice via paypal -- super easy

* How long did it take to ship?
for in stock items it was super quick -- within a couple of days and for preorders on which I had paid a deposit, as soon as I paid the remainder, they shipped

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
With eyes and wigs it can be hard to tell the exact color (but they dealt with this problem for me). A product (Ringdoll) I bought via the company was drastically unlike the photo, but that is not really their fault

* Were you satisfied with the product?
Apart from Ringdoll I ordered, yes, and again this wasn't their fault and (see below), I think they would have fixed it if I had known to ask, but I had already sold/traded the pieces (with full disclosure of the issue) by the time I found that out.

* If you weren't satisfied, how did the company solve your problem?
I didn't like the color of some eyes (i.e. there was nothing wrong with them, they just didn't match the wig) and they refunded me with store credit as soon as I sent them back, which was great. There was another doll that I ordered through them (a Ringdoll) that I had issues with (the color not as advertised in the least) and because their site said they didn't accept returns on preorders, I didn't think of trying to get a resolution, but now I have learned, from other people's experience, that they probably would have tried to resolve that with the company.

* Would you order from this company again?
YES -- I order from them a whole lot -- in fact they are the company I use most

* Would you buy this company's products second-hand?
n/a since they don't really have their own products.

 

DENVERDOLL EMPORIUM FEEDBACK​

All feedback must be left in the following format so as to best inform everyone of how your transaction went with the company. Be as specific as you like, and additional comments are always encouraged

* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

 

My doll is still being prepared, so I'll update this as soon as she comes

* What did you order? NS A-line MNF Miyu with face-up, no sleeping head, #8 hands, large bust, model legs, not in stock
* When did you order? January 18, 2010
* How was the communication? Excellent. Very quick responses to emails
* How easy was it to pay? I used Paypal, which is super easy.
* How long did it take to ship? ((in progress))
* Was the quality appropriate for the price, in your opinion? ((in progress))
* Did the item look like the sales pictures? ((in progress))
* Were you satisfied with the product? ((in progress))
* If you weren't satisfied, how did the company solve your problem? ((in progress))
* Would you order from this company again? ((in progress))
* Would you buy this company's products second-hand? ((in progress))

 

* What did you order? Acrylic eyes; SD-sized clothes; Unidoll Cafu; rement; SD-sized wig
* When did you order? A portion of the order was placed in late 2009 as a layaway. The layaway was finished and other items were purchased on 13 January 2010.
* How was the communication? Very good. I ordered online then went to pick the items up in the store. As always, the DDE staff are super friendly and helpful.
* How easy was it to pay? Too easy.
* How long did it take to ship? N/A. I picked the order up in the store.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes. And Cafu is even more adorable in person than he is online!
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? I guess?

 

* What did you order? 3 wigs
* When did you order? Jan 23, ordered on a saturday.
* How was the communication? N/A
* How easy was it to pay? Easy, just used debit card.
* How long did it take to ship? Arrived Jan 27.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Yes.

 

* What did you order?
Leeke (DollGa) Lacey wig 8-9 in Lavender Rose, Leeke (DollGa) Grace wig 7-8 in Baby Brown, Dale Rae Peek-A-Boo flats SD in Metallic Fuchsia, and DZ Noir wig in 8-9
* When did you order?
Friday, Jan 15th...I paid the next day, however.
* How was the communication?
very good, although the tracking number I was given never worked....
* How easy was it to pay?
very easy, just paid the PayPal invoice
* How long did it take to ship?
Arrived on the next Friday, Jan 22nd.
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* Would you order from this company again?
yes

 

I'm afraid I have to give the first negative review of the year for DDE.

* What did you order? Bobobie/Resinsoul Mei
* When did you order? Ordered Dec 2009
* How was the communication? Speed was good, discourse wasn't
* How easy was it to pay? Easy enough
* How long did it take to ship? Holiday week - took twice as long
* Was the quality appropriate for the price, in your opinion? Happy with Bobobie quality and price
* Did the item look like the sales pictures? Again, Bobobie pics so yes
* Were you satisfied with the product? With the product - yes! With the customer service - no!
* If you weren't satisfied, how did the company solve your problem? They did not solve my customer service problem.
* Would you order from this company again? For DDE - Very, very doubtful. For Bobobie - definitely!
* Would you buy this company's products second-hand? DDE - NA. Bobobie - yes

Okay here's what happened - and I fully accept my part of the misunderstanding, btw. After much consideration I put the WS Bobobie Mei on layaway at DDE. In the beginning of January I asked if I could cancel the Mei and use the money on another doll. Now, I admit that I didn't read the part of the "agreement" where DDE refused to do transfers on deposits on in-stock layaways, so I understand that. However, what got me more than anything was that the "tone" of the emails from the owners was snippy and rude and ended up making me feel as though I should be grateful they were allowing me to keep the Mei on layaway. I spoke to the owner of another online BJD supplier who, while completely understanding their no-refund policy on deposits, couldn't understand either why DDE would be more willing to lose a customer than let that customer change doll orders once. I'm happy with my Mei - I paid her off early because I was so unhappy with DDE's attitude that I decided to dip into savings, however I was planning to trade up to a more expensive doll. If there had be a simple, "we're sorry for the misunderstanding, but..." or an explanation of "why" they are absolutely unmovable on the no transfer of deposits policy, I'd probably been okay. Instead they acted like I was conniving to get my deposit money back. Bad customer service all around.

With today's internet business environment, companies must rely on positive customer service as well as quality products. If there is a misunderstanding of policy, and your main means of communication is the written word, you need to know how to communicate properly and effectively. And that includes not making the customer feel guilty of something they didn't do. I doubt I'll do business with them again.

Edited for an update - After sending Lorilei out for a face-up, it was discovered that she has at least 3 scratches on her face that had to be worked around for the face blushing. Though I will never be able to prove it, I highly suspect that my Mei was used as a display doll at DDE's store and face planted more than once - but wasn't sold as such. I will never do business with Denver Doll Emporium again.

 

* What did you order? LittleFee Shiwoo boy basic w/face up and eyes & Little Cat outfit
* When did you order? October 24, 2009
* How was the communication? Very good
* How easy was it to pay? Very easy - 4 month layaway plan w/automatic montly charge to my CC.
* How long did it take to ship? 2 days once final payment was processed
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, definitely!
* Would you buy this company's products second-hand? N/A

 

* What did you order?
-a pair of MNF hook hands in white resin that were already in stock
* When did you order?
-1/26/10
* How was the communication?
-excellent, I've asked some questions in the past and have always recieved quick, polite answers. I also had some questions regarding whether or not these hands would fit on my AS boy and as they have my particular doll in stock they even checked if they would fit for me
* How easy was it to pay?
-pretty simple by debit card, however I did find it somewhat annoying that there was no way to know how much shipping would be until after the amount was charged (not so much a problem with small hands but I can imagine how frustrating it could be with larger items)
* How long did it take to ship?
-4 days, though the tracking number I was given never worked
* Was the quality appropriate for the price, in your opinion?
-absolutely
* Did the item look like the sales pictures?
-yes they do
* Were you satisfied with the product?
-extremely so
* If you weren't satisfied, how did the company solve your problem?
-/-
* Would you order from this company again?
-for small items I certainly would. For larger items however, given the issues with shipping costs, I may reconsider it
* Would you buy this company's products second-hand?
-sure if they were well taken cared of

 

* What did you order?
A Leekeworld wig
* When did you order?
Wednesday, January 27th
* How was the communication?
AMAZING. I was worrying because I hadn't been sent an email confirming my order (I needed the wig by the weekend so I was being a little impatient) so I decided to call the store. The person I spoke with was incredibly sweet and cheerful and answered all my questions. She prepared my package for shipping right at that point.
* How easy was it to pay?
Great, I used my debit card.
* How long did it take to ship?
I got UPS 2-day shipping (since I really needed it for a project) so it got here on Friday, the 29th.
* Was the quality appropriate for the price, in your opinion?
While $30 is a lot for a wig, Leekeworld does have great quality, so yes.
* Did the item look like the sales pictures?
Sort of, but any discrepancies were not because of DDE, since the official Leekeworld pictures were used. Besides, it's a wig, it isn't exactly like the official picture.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely!
* Would you buy this company's products second-hand?
N/A