Denverdoll Feedback (ALL)

* What did you order?
3/4 Samantha Blonde Wig ~ Fairyland
3/4 Marlie Black Wig ~ Fairyland
* When did you order?
On 1.5.10 the Samantha Wig
On 1.7.10 the Marlie Wig * How was the communication?
Wonderful If I had questions they promptly answered.
* How easy was it to pay?
Very much so. They even changed my shipping, I had picked the wrong one anyway, so it would come out cheaper for me.
* How long did it take to ship?
Two days each. I had to exchange the Samantha because it didn't fit right but they let me know when that wig got there, when they sent it off, and then it arrived on the 28th after I sent the orignal wig off on the 11th and it getting to them on the 21st.
* Was the quality appropriate for the price, in your opinion?
Yep, maybe even more so. It was a few dollars more then the actual wig from Fairyland, but I didn't have to pay over $30 for shipping so that was ok.
* Did the item look like the sales pictures?
Yep! Just like the pictures, even prettier then I thought they would be actually. They even included little Fairyland postcards, which I loved.
* Were you satisfied with the product?
Oh yes. I'm going to try ordering clothes from there very soon.
* If you weren't satisfied, how did the company solve your problem?
That wasn't at all a problem.
* Would you order from this company again?
Yes. As long as I have a doll to provide for I shall order form Denver Doll.
* Would you buy this company's products second-hand?
Unless it was significantly cheaper but still great quality then no.

 

* What did you order? A Leekeworld wig, a pair of Glib eyes, and a pair of glass eyes.
* When did you order? Jan. 28 2010, Arrived Feb. 1 2010.
* How was the communication? Good, I got an e-mail when the order was received and an order when the package was shipped.
* How easy was it to pay? Not hard, by CC. But I do wish that there had been some kind of shipping estimate before hand that I could have seen without having to send an e-mail. It was good though.
* How long did it take to ship? Shipped next day.
* Was the quality appropriate for the price, in your opinion? Good quality vendors, presented well.
* Did the item look like the sales pictures? Yes they did.
* Were you satisfied with the product? The wig was a little more reddish then the picture but I am very happy with it, glass eyes are better then the sales picture. Very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Yes, I believe I would.
* Would you buy this company's products second-hand? I don't think they have any products that are unique to them (they are a dealer) however, if someone was selling a product that they had purchased through Denver Dolls I would buy it knowing that it was genuine having been sold through them originally.

 

* What did you order? Guess doll shoes, Dollheart Justice outfit, Dollheart hat.
* When did you order? Mid November 09.. I don't remember the exact date.
* How was the communication? Well... I emailed them asking the status of my order.. And they ignored me. Dx So.. Not very good? :X
* How easy was it to pay? Very easy with paypal
* How long did it take to ship? Shipped half an hour after I payed for shipping. xDD Took about a week to get here.
* Was the quality appropriate for the price, in your opinion? Very much so. Dollheart makes lovely outfits.
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Depends if I can't get it anywhere. If I can then probably not.
* Would you buy this company's products second-hand? N/A

 

* What did you order?
-GuessDoll SD Outfit, Leeke Wig, GuessDoll Shoes, Bobobie Boots

* When did you order?
- Friday, January 29, 2010

* How was the communication?
- Excellent - when there was an issue with stock and my card, they were very quick with emails, and delightful on the phone.

* How easy was it to pay?
- Very Easy - all issues were on my end, not with the company - and they were extremely helpful when I called to process the card.

* How long did it take to ship?
- 3 Days!

* Was the quality appropriate for the price, in your opinion?
- Definitely!

* Did the item look like the sales pictures?
- Exactly!

* Were you satisfied with the product?
- Absolutely

* If you weren't satisfied, how did the company solve your problem?
- n/a

* Would you order from this company again?
- Definitely

* Would you buy this company's products second-hand?
- If the condition were good...yes

 

* What did you order?
Fairyland MNF A-line Muscular body and LTF Bisou full set
* When did you order?
ordered in November 09 on a 3 month layaway, finished paying on 22nd Jan 10
* How was the communication?
okies
* How easy was it to pay?
very
* How long did it take to ship?
a week!
* Was the quality appropriate for the price, in your opinion?
yup yup!
* Did the item look like the sales pictures?
yup!
* Were you satisfied with the product?
very
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
this was my second doll order from DDE
* Would you buy this company's products second-hand?
yup!

 

* What did you order? Souldoll Kid Liddell, blank, white skin, double jointed body
* When did you order? October 2009
* How was the communication? Fantastic!
* How easy was it to pay? Really easy (paid through paypal on down-payment option!)
* How long did it take to ship? Only a few days after Souldoll shipped to DDE
* Was the quality appropriate for the price, in your opinion? Completely!
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? I was satisfied, but if I ever had a question, DDE answered promptly!
* Would you order from this company again? Yes! (And I already have!)
* Would you buy this company's products second-hand? Most likely!


Thank you DDE! Working with you was quite a pleasure and I'm excited to be getting my pukipuki from you too! I know I recommend you guys to everyone I know ordering in the US!

 

* What did you order? An 8/9 Leekeworld wig and 3 sets of eyelashes
* When did you order? 6 Feb 2010
* How was the communication? n/a
* How easy was it to pay? very, used a credit card
* How long did it take to ship? 2 days, including a Sunday
* Was the quality appropriate for the price, in your opinion? yes, everything looks worth what was paid, especially the wig
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? n/a

There was an oddity with the shipping, however. In checkout, I received no quotes for any shipping choice, which made it rather a bit of a craps-shot as far as pricing goes. I had actually chosen UPS Ground shipping, but I actually received my package through USPS. The receipt had UPS crossed out in ballpoint and Priority Shipping written in. I don't know if the company did this for my benefit or their own, but I found it a bit odd. Not odd enough to keep from ordering from them in the future, but strange, nonetheless.

 

* What did you order?
Bobobie 60cm NS female body

* When did you order?
1/26/10

* How was the communication?
Excellent. I had questions about the skin tone and they were answered promptly.

* How easy was it to pay?
Used PayPal, very easy.

* How long did it take to ship?
Shipped the next day, arrived 6 days after order.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely.

* Would you buy this company's products second-hand?
If they were in good condition, yes.

 

* What did you order? Impledoll Aaron outfit, Leekeworld Cody wig, Dollheart socks
* When did you order? Around 2/8/10
* How was the communication? Good, lots of updates
* How easy was it to pay? Yep, very detailed, organized order form
* How long did it take to ship? 1-2 days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes

 

* What did you order? DIM minimee happy body with event head
* When did you order? Layaway, doll was not in stock, they notified me when it came in 2/12 so I paid it off 2/13, they shipped 2/18
* How was the communication? very good
* How easy was it to pay? easy
* How long did it take to ship? pretty fast, couple days
* Was the quality appropriate for the price, in your opinion? A steal, $120 + $15 s/h
* Did the item look like the sales pictures? better than the pics. On the DDE site, pics were sized too small to see detail, but I was able to get bigger pics from DIM.
* Were you satisfied with the product? yes, very much.
* Would you order from this company again? yes

Only issue I ran into was that the site said "in stock", but it wasn't, and the site still was left saying "in stock" for some time after that even though they were out and on order. So if you are in a hurry to get a doll you might want to email them first to make sure its actually in stock (even if the site says it is).

I would still definately buy from them again, and I am very happy with my doll. Their layaway program is pretty awesome, this is the second time I've done a layaway with them. Its better to make payments with funds on hand than to use a CC and get stuck with payments + interest.

 

* What did you order?: D.I.M minimee happy body +event head.

* When did you order?: end of november 2009

* How was the communication? excellent as always.

* How easy was it to pay?:very easy, especially with the layaway plan.

* How long did it take to ship? : doll was shipped within a day of payment.

* Was the quality appropriate for the price, in your opinion?:the quality is excellent;truly a real bargain for the price.

* Did the item look like the sales pictures?: exactly like the pictures(minus the faceup that i did not order, of course).

* Were you satisfied with the product? :extremely so.

* If you weren't satisfied, how did the company solve your problem? n/a;never been a problem with DDE.

* Would you order from this company again?: definitely!
* Would you buy this company's products second-hand?: sure, but i prefer to buy directly from DDE.

 

* What did you order? Two $10 gift cards
* When did you order? January 21st
* How was the communication? Excellent. I had emailed them a few weeks before and the reply was within hours.
* How easy was it to pay? Really easy. I used a credit card too.
* How long did it take to ship? I ordered on Thursday it arrived Saturday.
* Was the quality appropriate for the price, in your opinion? N/A
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes. Their customer service makes me want to buy other things from them.
* Would you buy this company's products second-hand? N/A

 

* What did you order? SD Cunning outfit, SD Take it Easy, Guessdoll SD shoes, MSD Leekeworld wig, and 16 MM blue Glib eyes
* When did you order? February 12th
* How was the communication? Awesome!
* How easy was it to pay? Very easy
* How long did it take to ship? Since I ordered on the weekend, it was shipped on Monday and arrived Wednesday
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yep! Always do!

 

* What did you order? Planetdoll Roseanne NS 43 cm
* When did you order? January 27th
* How was the communication? Excellent. I emailed the company several times and the reply was within hours.
* How easy was it to pay? Very easy. I used a credit card.
* How long did it take to ship? It arrived on January 28th, the next day I ordered the doll.
* Was the quality appropriate for the price, in your opinion? Absolutely
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, I am satisfied and very happy with Denverdoll's great service
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, I certainly will.
* Would you buy this company's products second-hand? If I can buy them directly from the company I won't do it second-hand.

 

* What did you order? Planetdoll WS 27cm body and Pukipuki winged boots
* When did you order? February 13th
* How was the communication? Excellent, very fast responses!
* How easy was it to pay? Very easy, used Paypal
* How long did it take to ship? Ordered on the 13th, arrived 25th
* Was the quality appropriate for the price, in your opinion? Very, prices were on par with the actual companies themselves!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Absolutely
* Would you buy this company's products second-hand? Given their reputable reputation and good service I think if they ever did offer 2nd hand items I would have no qualms about purchasing from them.

 

* What did you order? Dollinstyle Msd outfit,Yosd oufit,Dollheart yosd (garden weat),fairyland mohair wine puki wig.(order 1) fairyland PKF icis fullset,LTF outfits(2)(order2). Fairyland MiniFee bodies(1 active line girl, 1 active line boy).(jan 29-orders 1 and 2) (feb 26-order 3)
* When did you order? the 29th of jan for the frist 2 orders, today the 26 of feb for the 3rd.
* How was the communication? very good, one thing was out of stock (a dollinstyle Yosd outfit) which they let me trade for a differnt one in stock.(order1 and2) also they shipped the the few things in stock for my frist order with my lay-a-way that was being shipped out that day.
* How easy was it to pay? very
* How long did it take to ship?that day for the in stock things, also they always ship saterdays for me when i ask(so i can make sure i'm home)

* Was the quality appropriate for the price, in your opinion?
it always is, specaily since they don't up thierprices from the fairyland site or the dollheart site... and you only have to pay us shipping and you can mix and match from so many differnt companies.

* Did the item look like the sales pictures? so far for order 1 yes

* Were you satisfied with the product?
i am with order one, waiting on the other 2

* If you weren't satisfied, how did the company solve your problem?
n/a so far

* Would you order from this company again?
Yup! always do!

* Would you buy this company's products second-hand?
um they are a dealer!

 

* What did you order? Leekworld wig 8/9, Dollheart: Angels watching over me, Dollheart: Black Kimono, Dollheart: Little wolf, Fairyland Yo-sd shoes, Fairyland Yo-sd outift, DZ SD black boots

* When did you order? 2/19/2010

* How was the communication? Really good, originally I had ordered another dollheart yo-sd outfit but sadly it wasn't in stock they let me sub in another outfit instead (or opt to remove it all together)

* How easy was it to pay? Paypal, so pretty simple.

* How long did it take to ship? Shipped 2/20/2010 arrived shortly after

* Was the quality appropriate for the price, in your opinion? Excellent, I'll be buying leekworld wigs again (I'm already a fan of Dollheart clothing)

* Did the item look like the sales pictures? Yes if not better.

* Were you satisfied with the product? Very much so, everything fit exactly as I had hoped if not better.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Sure.

* Would you buy this company's products second-hand? N/A

 

* What did you order?
-DZ Shoyo girl (Tan, double-jointed, large bust)
-eyelashes
-brilliant glass eyes (Sunset - 16mm)
-DH Dark Gem outfit
-LB shoes
-DZ wig (not offered on website, special order)

* When did you order?
Order placed on 10/21/2009 - October 21st, 2009

* Did you order directly from the company, or through a distributor or dealer?
Ordered thru Denver Doll Emporium - Dealer

* How was the communication?
Amazing. Before ordering, I emailed them with several questions regarding resins, items in stock, special orders, sanding, and insured shipping, and they were all answered promptly and very thoroughly!
I emailed them again a couple of times while waiting with other questions, as well as questions about updates, and they responded quickly and thouroughly each time.

* How easy was it to pay?
So easy! I opted for the "pay 20% up front, pay balance when items are ready to ship" option, and used a credit card.
After I placed my order, I received email confirmation of partial payment within minutes, and a few days later I received a paper receipt in the mail stating the new total with the special order wig and UPS 2nd Day Insured shipping costs included.

* How long did it take to ship?
From the date ordered, it was 65 days until I received my Doll-In-Store notice, and I payed the balance. Because of the weekend and holiday, my 2nd-day delivery took 5 days. The package arrived on 01/04/2010 - January 4th, 2010

* Was the quality appropriate for the price, in your opinion?
Absolutely, there were no defects in any of the items I ordered. The eyes were as closely matched as I could hope for in glass eyes, and everything else arrived packaged with care and in tip-top condition.

* Did the item look like the sales pictures?
The clothes and other items, yes - the doll was a stretch to imagine, because there are no stock photos of a tan Shoyo, but she was perfect. DZ seems to have slightly shrunk the eye opening in the Shoyo mold, but it's even better this way.

* Were you satisfied with the product?
Yes! My doll arrived very tightly strung, but otherwise everything was perfect and exactly as imagined.

* Would you order from this company (DENVER DOLL EMPORIUM) again?
Absolutely! I've already ordered my second doll (another DollZone), parts, and odds-and-ends through DDE, after asking them a slew of questions, and I'm very happy about my decision to do so.

* Would you buy this company's (DOLLZONE's) products second-hand?
I would... seriously consider it. But I would have to see and inspect the items in person before I would ever consider buying something used.

 

* What did you order? ws Lidell with default faceup
* When did you order? Dec 22
* How was the communication? Excellent as always
* How easy was it to pay? Easy enough even though I had an older gift card.
* How long did it take to ship? A bit. Souldoll is running about 8 weeks.
* Was the quality appropriate for the price, in your opinion? Sure is
* Did the item look like the sales pictures? Yep
* Were you satisfied with the product? I love her
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Have before, will again
* Would you buy this company's products second-hand n/a

 

* What did you order? BBB Weylin Blue Skin 60cm BJD; BBB Lt Tan 60cm Girl Body; Elfdoll Homme Hands; 6mm Glib Blue Eyes
* When did you order? October 2009
* How was the communication? They replied promptly to all my inquiries but some answers were not very customer friendly. (See below)
* How easy was it to pay? Very easy---I paid with my credit card in 2 payments.
* How long did it take to ship? The wait was long, but it was not their fault---BBB was backlogged and my dolls didn't come in until late January, 2010.
* Was the quality appropriate for the price, in your opinion? The price was excellent, but BBB has started to use really cheap 'S hooks' in their necks and when I pulled it up to put the head on, the entire hook just became almost 'straight', lost all the stringing down to the legs and I had to restring. This has happened 4 times now on the latest BBB dolls I've purchased. (All 2009 models) I love their dolls and I hope they will reconsider this new 'cheap' s-hook they're putting in their dolls.
* Did the item look like the sales pictures? Yes, exactly so.
* Were you satisfied with the product? I am satisfied but I hope BBB will put their old 's' hooks back into their 1/3 dolls as their new ones are not acceptable at all. Right now, my doll has a chain link in his head to hold him together!
* If you weren't satisfied, how did the company solve your problem? DDE offered to buy me a new S hook and said they'd inform BBB of the problem.
* Would you order from this company again? Not likely. When my order was delayed by a month or more, due to BBB's backlog and I was told my items weren't even started yet, I inquired if they could switch out my Lt Tan BBB for a different item. I knew they don't exchange or refund without a 20% restocking fee, but since they didn't even have my order out yet (BBB was delayed and didn't do a thing yet), I was hoping they'd make an exception, in the interest of customer happiness, and since it would be at no cost to them since BBB didn't even start on the dolls yet. However, they chose not to satisfy me and instead sent me a routine prewritten email about the 20% restocking fee and 'no exchanges.' Now, I know it was my error in wanting to switch out an item, and that I was just hoping for their kindness to help me out. It was completely their right to do so, but because of their (I feel, poor) choice in not accomodating my request, I most likely will not buy from them again. The Junky Spot is so much better than DDE in terms of Customer Service. JS will bend over backwards to help and accomodate, even at his expense. DDE won't budge, even though it was at no expense to themselves. Again, it was their right and their option and I have no complaint against it, but the result is that I won't purchase from them again because of this discompassion. If a customer asks me to switch something out, and I haven't started it yet or if it will not be much difference to me, I will ALWAYS try to accomodate their request. I don't want a customer to have something they aren't happy with and if an exchange will satisfy them, why not? This is my choice as a seller. And it's why JS has so many happy, returning customers as well, and why I won't be returning to buy from DDE in future.
* Would you buy this company's products second-hand? N/A