Denverdoll Feedback (ALL)

* What did you order? dollzone gloves.
* When did you order? March 3.
* How was the communication? Excellent.
* How easy was it to pay? very, got paypal invoice.
* How long did it take to ship? paid invoice march 4, got it on the 8th, 2 business days.
* Was the quality appropriate for the price, in your opinion? yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Yes. fast shipping as always.
* Would you buy this company's products second-hand? yes.

 

* What did you order? Wigs, shoes, eyes
* When did you order? Feb 2010
* How was the communication? Great, let me know if an item was out of stock.
* How easy was it to pay? Yes
* How long did it take to ship? Right away!
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes and no
* If you weren't satisfied, how did the company solve your problem? I didn't expect the Impldoll shoes to be so large but DDE was very helpful and exchanged the shoes for me.
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? N/A

 

What did you order? A leeke wig and a pair of glib eyes
When did you order? Sunday March 14
How was the communication? N/A
How easy was it to pay? Paid with credit card. It was pretty easy.
How long did it take to ship? It shipped on moday and arrived on Wednesday, 3 days total if that really.
Was the quality appropriate for the price, in your opinion? Yes.
Did the item look like the sales pictures? Yes, better.
Were you satisfied with the product? Yes, more than i expected.
If you weren't satisfied, how did the company solve your problem? N?A
Would you order from this company again? Yes, this is my second transaction with them this year.
Would you buy this company's products second-hand? N/A

 

* What did you order?
I ordered a monique collection wig, and some guess doll clothes 1/3 size

* When did you order?
March 4th

* How was the communication?
I called the store to ask how much shipping was going to cost me...and they were very nice and polite on the phone.

* How easy was it to pay?
I paid through paypal....the only thing I didn't like...was not knowing how much shipping was going to cost me. I had to call the store to ask how much it was going to be. (versus most sites that already calculate shipping for you)

* How long did it take to ship?
Came in March 9th soooo about 3 days

* Was the quality appropriate for the price, in your opinion?
Yes, the prices were very good

* Did the item look like the sales pictures?
I loved the clothes! They fit perfectly and looked really nice!!! The wig was a bit awkward ....the picture provided wasn't that great, but I think I am learning to like it. (it looks like he just rolled out of bed)

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
There wasn't any problem

* Would you order from this company again?
Yes I would

* Would you buy this company's products second-hand?
If they had any, I might...but I don't think they do

 

* What did you order? SD clothes.
* When did you order? April 13th.
* How was the communication? Good!
* How easy was it to pay? Paypal, easy as pie.
* How long did it take to ship? Not very long at all!
* Was the quality appropriate for the price, in your opinion? Great! The outfit is fab
* Did the item look like the sales pictures? I was surprised with the 2 longsleeved shirts, but looking at it again, yeah, it's the same. :3
* Were you satisfied with the product? Very.
* If you weren't satisfied, how did the company solve your problem? Not Applicable~
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Not Applicable, as they're a dealer :3

 

* What did you order?
Three pairs of Dale Rae SD-sized flats, two pairs of Dollheart SD-sized stockings, and a pair of 16mm glass eyes
* When did you order?
The night of Thurs, April 15
* How was the communication?
Very good
* How easy was it to pay?
Easy, I just paid the PayPal invoice that was sent to me on Friday, after the proper shipping fee had been calculated
* How long did it take to ship?
Arrived on Monday the 19th -- though I will say the tracking number I was given never worked, so I wasn't sure it had been shipped until it arrived before I was expecting it!
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes (Now if my girl would just get here so she can wear them LOL)
* Would you order from this company again?
yes ^__^

 

* What did you order?

Impldoll Star Male body. BW skin

* When did you order?

Order was placed on Jan. 28, 2010

* How was the communication?

Alright. I emailed them and they reply pretty quickly

* How easy was it to pay?

Mine was 3 months layaway. Easy. just email them my schedule. They took care of everything else.

* How long did it take to ship?

3 months

* Was the quality appropriate for the price, in your opinion?

yes

* Did the item look like the sales pictures?

yes

* Were you satisfied with the product?

The experience is not satisfying. Denverdoll does have nice customer service. They replied my email in timely manner. But 3 months wait time vs normal 1 month wait time for Impldoll isn't something a nice customer service can cover.

* If you weren't satisfied, how did the company solve your problem?

None. Nothing about the quality of the product. Just the transaction itself is not pleasant.

* Would you order from this company again?

Maybe not. (See the reason below)
Even if I will, I will only go for in-stock item.

* Would you buy this company's products second-hand?

n/a


* Others:

I waited 3 months for my Impldoll male body.
I understand most Chinese companies got delay due to Chinese New Year holiday, but I still wait longer than expected.
During the wait, both DDE and Impldoll told me my order would be shipped with their LE Eugene order and my body was ready on 3/18.
In the end, my doll body didn't ship with Eugene. He was shipped in a later shipment.
I emailed DDE a couple of times during my waiting, they just kept giving me "no news", "we will ship him as soon as he arrive", "we have no control on when the manufacture ship orders to us" things. I just don't feel an agent has such little power over the manufacture side. I mean, DDE could have ask impldoll to ship whatever was complete in that month so the customer won't have to wait for so long.
Wait time isn't really a big deal to me, I've waited my AI for over 5 months before. But in my opinion, DDE isn't really helpful in checking the status of my pre-order body. Especially after hearing people who order from other agent received their dolls within one month after paid, I must said I got a little disappointed in this transaction.

Though, DDE did ship out my male body the same day they received it from Impldoll.
People at DDE are nice, they tried their best to do their customer service. But unless I need someting DDE has in-stock, I probably won't buy anything pre-order from DDE again.

 

What did you order?: Cheerydoll MSD Deep V-Neck Sweater with matching muffler in blue; DollinStyle Rosemary outfit for Yo-SD size dolls; Leekeworld Amira wig, size 7/8 in Cafe Mocha

* When did you order?: Sunday, April 18th

* How was the communication? Excellent; I received an email confirming the items were in stock and an invoice the next day.

* How easy was it to pay?: Very easy; I paid via PayPal.

* How long did it take to ship?: Items shipped on Monday the 19th and I received them the next day.

* Was the quality appropriate for the price, in your opinion?: Yes (and the sweater was on sale)!

* Did the item look like the sales pictures?: Yes.

* Were you satisfied with the product?: 100% satisfied. The Cheerydoll sweater is perfect for my Iplehouse JID Amy, as it has a loose fit and this doll is larger than most MSDs. The wig fits her great too, and I love the color and quality. This was my 1st purchase of a DollinStyle outfit, and I am most pleased with the quality and fit on my little Bambicrony. I will definitely be buying more DollinStyle clothes.

* If you weren't satisfied, how did the company solve your problem?: N/A

* Would you order from this company again?: Yes; I order from DDE all the time. Service is always great!

* Would you buy this company's products second-hand?: N/A

 

I AM A REPEAT, DEDICATED, DDE CUSTOMER!!!

* What did you order? Resinsoul Mei
* When did you order? 4/21/2010
* How was the communication? Excellent, as usual!!!
* How easy was it to pay? Very easy with their online ordering system
* How long did it take to ship? 4/24-3 DAYS!!!
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Exactly, even cuter in person!!!
* Were you satisfied with the product? I LOVE HER!!!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I DEFINITELY WILL!!!
* Would you buy this company's products second-hand? YEP!!!

 

* What did you order? Several pairs of D.Rae shoes
* When did you order? 4/15/2010
* How was the communication? Fantastic!
* How easy was it to pay? PP
* How long did it take to ship? It shipped the day after and arrived today. 7 days.
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? Even nicer.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Certainly. This is my third order with them.
* Would you buy this company's products second-hand? For sure.

 

* What did you order? Eye putty, eyelashes, and a Leeke wig.
* When did you order? April 26th
* How was the communication? Fantastic, they let me know right away when the original wig color i wanted was out of stock, and then substituted it.
* How easy was it to pay? Extremely, just entering CC info.
* How long did it take to ship? Shipped that day, got it on the 29th. Very quick.
* Was the quality appropriate for the price, in your opinion? Absolutely, the wig is especially lovely.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Extremely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? Yup.

 

[FONT=&quot]* What did you order?[/FONT][FONT=&quot] B&G Doll Eli-Imp
* When did you order? February 1st
* How was the communication? Fantastic. After replying to my query about them still selling the doll and getting word back that B&G had told them the offer was over, they allowed for me to purchase the only one they had left in stock; along with placing the order on layaway.
* How easy was it to pay? Very easy, with Paypal. (Payed via 4month layaway plan)
* How long did it take to ship? From May 8th to May 11, 2010 [/FONT]~>[FONT=&quot] 4 Days
* Was the quality appropriate for the price, in your opinion? Totally. The clothing design and extras are amazing, and he just looks great. I paid a great price for him.
* Did the item look like the sales pictures? Oh yeah. I mean, he looks a little ‘deer caught in the heads lights’-y, but there’s a difference between reality and photo-magic.
* Were you satisfied with the product? Very.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? N/A[/FONT]

 

* What did you order? Ringdoll Shao "Chinese Killer" fullset
* When did you order? Placed my order on Feb. 26th as a four-month layaway
* How was the communication? Fast and easy
* How easy was it to pay? A snap--used PayPal. DDE was a dream to deal with: I had to make one payment a week late and asked to make the final one a week early; they handled it quickly and courteously both times.
* How long did it take to ship? Rocket fast! Paid on Saturday, doll arrived on Monday!
* Was the quality appropriate for the price, in your opinion? Absolutely
* Did the item look like the sales pictures? Exactly so
* Were you satisfied with the product? In heaven =)
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Anytime! They were lovely to deal with, hassle-free and shipped unbelievably fast with tracking number immediately after final payment. The fullset they had in stock was marked down because of missing boots, but within an hour after I sent my first payment I had an email from them offering to locate the boots in stock and include a pair with the set. Was that nice, or what?
* Would you buy this company's products second-hand? As they're a dealer this isn't applicable, but I'd feel comfortable buying anything from DDE. =)

 

* What did you order? Bobobie Apollo NS with face-up, LeekeWorld wig, wig cap, glib acrylic eyes, eye putty
* When did you order? April 2010
* How was the communication? Good. Fast and friendly responses to emails.
* How easy was it to pay? Pretty easy. I had to wait a couple days for them to send me a paypal invoice with the layaway/shipping amount (they were a bit behind on layaway orders). When my preordered doll arrived early they emailed me and gave me the option to pay the balance early or continue with the layaway plan - which I thought was nice
* How long did it take to ship? They shipped the next day after I paid the balance. My doll arrived via UPS less than a week later.
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Even better.
* Were you satisfied with the product? Yep.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? Yes.

 

What did you order? Outfit from Dollzone
When did you order? 3/18/2010
How was the communication?Nice
How easy was it to pay?Easy
How long did it take to ship? 3 weeks, I guess
Was the quality appropriate for the price, in your opinion? Nice
Did the item look like the sales pictures? Yes
Were you satisfied with the product? Very
If you weren't satisfied, how did the company solve your problem? No problem at all.
Would you order from this company again? Sure
Would you buy this company's products second-hand? Yes

 

* What did you order? CCC Princess Kaba
* When did you order? April on layaway
* How was the communication? excellent, I emailed them about paying it off early too and they were great to work with
* How easy was it to pay? super easy, used paypal
* How long did it take to ship? I got an email on Saturday 5/22 and she arrived Monday 5/24!!!
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? most definitely
* Would you buy this company's products second-hand? n/a

 

First of all got to say Denverdoll is the most amazing dealer out there. Very friendly, quick replies to questions/emails and overall just quick and flawless service. Currently have another order with Denverdoll for Fairyline dolls. I wouldn't hesitate to do business with DDE.


* What did you order?
Souldoll Lev (in stock item)

* When did you order?
May of 2010

* How was the communication?
Beyond excellent.

* How easy was it to pay?
Very. Paypal!

* How long did it take to ship?
Shipped I believe within hours after I paid. Amazing!

* Was the quality appropriate for the price, in your opinion?
n/a

* Did the item look like the sales pictures?
n/a

* Were you satisfied with the product?
Very much so. The head plate magnet was the only thing that was flawed, Souldoll put the magnet in backwards. I had wish it was checked before shipping out, but I don't fault Denverdoll and never contacted them, deciding to take it out myself and put it back in.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
I have ordered with DDE quite a few times.

* Would you buy this company's products second-hand?
n/a

++++

* What did you order?
Fairyland Woosoo Full Set Mono

* When did you order?
March 17, 2010

* How was the communication?
Beyond excellence.

* How easy was it to pay?
Very! Paypal.

* How long did it take to ship?
Arrived on the 19th, after some emails back and forth about another order with Denver got the invoice and paid on the 21st. Shipped out the same day as payment, recieved Monday the 24th.

* Was the quality appropriate for the price, in your opinion?
n/a

* Did the item look like the sales pictures?
n/a

* Were you satisfied with the product?
n/a

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes, they are the first dealer I go to get anything doll-related.

* Would you buy this company's products second-hand?
n/a

+++

Would like to add I purchased a Dollheart limited outfit through DDE, and Dollheart sent a different shirt than advertised. DDE takes no fault in this since Dollheart never informed anyone of these changes. However DDE was quick to reply to my emails and accept a return on the outfit (since I did not like the changes at all Dollheart made in the midst of production). I was able to put that credit towards my Mono who arrived a day or so after shipping back the outfit. Overall flawless transactions with DDE!

 

Extremely satisfied repeat customer of DDE!

* What did you order?
-DZ Hid (nude - NS Pink, double-jointed)
-DZ parts: Hands (NS Pink, B-2)
-DZ parts: Hands (Tan, G-3)
-CheeryDoll clothing: MSD vest set (on sale)

* When did you order?
Order placed on 02/17/2010 - February 17th, 2010

* Did you order directly from the company, or through a distributor or dealer?
Ordered thru Denver Doll Emporium - Dealer

* How was the communication?
Wonderful. This is my second doll, and as before, I emailed the DDE team several times with questions before placing my order.

* How easy was it to pay?
Easy-peasy. I opted for the "4-month layaway" option, and used a debit card.
After I placed my order, I received email confirmation of partial payment within minutes, and a few days later I received a paper receipt in the mail. The delivery charge had not been added, and I emailed the DDE team to advise them. They were appoligetic and understanding, and advised me of my new total. I emailed them aprox every 2-3 weeks and told them how much to charge, and they always responded and charged within 24 hours.

* How long did it take to ship?
From the date ordered, it was 86 days until I received my Doll-In-Store notice (05/13/2010 - May 13th, 2010). I opted for standard ground shipping, and received my box 5 days later!

* Was the quality appropriate for the price, in your opinion?
Absolutely. Doll, parts, and clothing arrived in perfect condition, no problems, and the workmanship is great.

* Did the item look like the sales pictures?
Yes. I'm actually kind of relieved that the pants fit my boy, because the model doll looked like he might have different proportions than my doll (different company), so I'm stoked that he now has two pairs of fitting pants. The girl hands I bought seem a little larger than I was expecting, but they're workable.

* Were you satisfied with the product?
Absolutely, couldn't be more thrilled.

* Would you order from this company (DENVER DOLL EMPORIUM) again?
Absolutely. They're nothing if not helpful and informative, even if I'm not asking them a question about a purchase. I'm currently planning a third doll (FairyLand), and I will most definitely be ordering through DDE again.

* Would you buy this company's (DOLLZONE) products second-hand?
I would seriously consider it.

* Would you buy this company's (CHEERYDOLL) products second-hand?
I would seriously consider it.

 

* What did you order? Pukifee Pukisha Faceplate, msd stockings, msd converse
* When did you order? March 15th, added instock shoes to order after
* How was the communication? Excellent!
* How easy was it to pay? Super easy.
* How long did it take to ship? Within three days 0_0
* Was the quality appropriate for the price, in your opinion? Yup.
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Definately.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definately!
* Would you buy this company's products second-hand? Sure~

 

* What did you order?
DiM Bellosse
* When did you order?
Tuesday, 05/18/2010
* How was the communication?
Excellent - I had ordered a Bellosse w/o face-up, but received an email saying that
they had one WITH face-up in-stock (though it was not posted on their website), and
offered me that one. "Hmmm...let's see - get my doll in about a week with face-up,
or wait 6-8 weeks for one without?"
* How easy was it to pay?
Super easy - I just gave them my card info, and it was done!
* How long did it take to ship?
6 Days (including a weekend) via UPS Ground
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
Oh yes - she's even more beautiful than I had expected!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
YUP!
* Would you buy this company's products second-hand?
Though my doll isn't technically one of "their" products, I would feel
confident getting one of theirs second-hand - their knowledge and
customer service was excellent!