Denverdoll Feedback (ALL)

* What did you order?
BBB/RS Bei, Bao, and Elfkin from in-stock items.
* When did you order?
Bei in early April, Bao and Elfkin on the 11th and 18th of May
* How was the communication?
Excellent--they let me know that they got the order, that it was ready to ship, and then a follow-up with a tracking number.
* How easy was it to pay?
Super-easy. The ordering page saved most of my info, which made things a lot easier.
* How long did it take to ship?
Either the same day or the next day, depending on when I placed the order. They arrived via USPS in 2 days!
* Was the quality appropriate for the price, in your opinion?
Very much! Their shipping costs are the best, as well.
* Did the item look like the sales pictures?
Much better! BBB isn't known for its catalog photography. DDE added a couple of user pics as well, which helped a lot.
* Were you satisfied with the product?
Completely.
* If you weren't satisfied, how did the company solve your problem?
No problems.
* Would you order from this company again?
In a heartbeat.
* Would you buy this company's products second-hand?
If DDE dealt in 2nd-hand merchandise, I'd buy from them happily and confidently.

 

* What did you order? WS Bobobie/ResinSoul Fei
* When did you order? May 13, 2010
* How was the communication? Excellent.
* How easy was it to pay? Very easy.
* How long did it take to ship? About 4 days.
* Was the quality appropriate for the price, in your opinion? Oh yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very much so!
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? N/A.

 

* What did you order? pukifee zoe, WS, no faceup, no sleeping plate
* When did you order? april 2 (friday), received my invoice april 5 (monday)
* How was the communication? friendly and responsive
* How easy was it to pay? very easy, i paid through paypal
* How long did it take to ship? 10 weeks to get to DDE, arrived to me in two days
* Was the quality appropriate for the price, in your opinion? yes, and i appreciate the layaway options!
* Did the item look like the sales pictures? even better!!!
* Were you satisfied with the product? 100%
* If you weren't satisfied, how did the company solve your problem? there wasn't any problems, but i had the money to pay off my doll ahead of schedule, and emailed them asking for the final and full invoice-- they responded quickly and i had my girl taken care of right away!
* Would you order from this company again? definitely, whether in-stock or preorder
* Would you buy this company's products second-hand? i suppose i would ^_^

 

I LOVE YOU DDE!!!


* What did you order? FL Littlefee Chiwoo elf girl Fullset in BW with both faceups
* When did you order? I sent in the order on April 10th, and paid my final payment on may 18th
* How was the communication? Good so far, I had to call them to make sure they got my final payment, and I just sent them a message inquiring on the status of my order. I ended up having to call them again, so I think next time I'll just skip Emails and call. They were sooooooooo helpful and patient with me.
* How easy was it to pay? Very easy. I used paypal with no problems whatsoever
* How long did it take to ship? She arrived three days after my shipping
* Was the quality appropriate for the price, in your opinion? Absolutely! I would have liked to not have to glue in the magnets myself, but that is no big deal
* Did the item look like the sales pictures? A billion times better!! She is the cutest thing ever!
* Were you satisfied with the product? Very satisfied, I'm just impatient.
* If you weren't satisfied, how did the company solve your problem? When I called them to make sure they got my payment they were very helpful and friendly, but I had to call after sending three emails with no response. Called again to see if they had her or not, and they said she should be there any day now!! Plus they were RIDICULOUSLY FRIENDLY and understanding of my impatience.
* Would you order from this company again? Yes, but probably just in stock items. I'd rather pay for the shipping direct and have a shorter wait time.
* Would you buy this company's products second-hand? Yup

 

* What did you order?
Lots of Rement
* When did you order? Early in June 2010
* How was the communication?
Excellent
* How easy was it to pay?
Very easy, they invoice you with Paypal
* How long did it take to ship?
2 days, First Class USPS
* Were you satisfied with the product?
Yes, sort of, read below
* If you weren't satisfied, how did the company solve your problem?
One of my Re-ments came from the factory missing a piece and they mailed me a replacement piece that very day. Very helpful!
* Would you order from this company again?
Yes and I frequently do. xD
* Would you buy this company's products second-hand?
I wish they sold second-hand! That would be awesome. ​

 

* What did you order? Fairyland Littlefee Bisou boy NS with face-up, two wigs
* When did you order? Placed order on 24th, thursday
* How was the communication? great
* How easy was it to pay? paid with credit card, pretty easy and fast
* How long did it take to ship? paid for express next day, was shipped out 25th, friday and arrived on the 28th monday
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? for in-stock item, yes definitely
* Would you buy this company's products second-hand? yes

 

I recently had a brilliant, wonderful experience with DDE, and I wanted to leave a review for them -- and especially for Wendy, who was truly a delight in taking care of my order.

Just to explain -- in my order, I ordered two pairs of eyes, a midnight blue pair in 14mm and an alice blue pair in 18mm. What I received was the midnight blue and a lavender blue. When I called DDE and spoke to Wendy, she was profusely apologetic and sent me a pair of alice blue eyes in the 18mm I wanted; also in the package, she said, would be an address label I could use to send the improper lavender pair back. Alas, a week went by and the eyes never showed up. When I let Wendy know, she was profusely apologetic yet again, and I could tell she truly felt awful about it. She looked for another pair of alice blue eyes to send me, but there was only a 16mm pair -- which was just fine with me. She shipped that pair out to me, this time via priority mail instead of first class mail, because she didn't want to risk the eyes getting lost in the mail again. I got it within two business days. And, on top of that, she told me to keep the lavender eyes and, if they arrived, the 18mm alice blue eyes, as an apology for the trouble.

I am EXTREMELY happy with how I was treated by DDE, and I am certainly not mad about the mix up. We're all humans, after all, and Wendy -- and DDE -- took great pains to make it right.

I will eagerly recommend Denver Doll Emporium to other doll owners.

* What did you order? Two pairs of boots, two pairs of eyes, and a wig.
* When did you order? June 15th
* How was the communication? Very prompt, courteous and friendly!
* How easy was it to pay? Extremely easy.
* How long did it take to ship? It shipped the same afternoon.
* Was the quality appropriate for the price, in your opinion? Wonderful quality, I'm very pleased.
* Did the item look like the sales pictures? Definitely!
* Were you satisfied with the product? Extremely.
* If you weren't satisfied, how did the company solve your problem? They went out of their way to make certain I got the eyes I'd ordered.
* Would you order from this company again? Yes, yes, definitely!
* Would you buy this company's products second-hand? If DDE offered second-hand, I would certainly trust them to buy second-hand things from them.

 

* What did you order? A Leekeworld wig.
* When did you order? 6/17/2010
* How was the communication? Fantastic!
* How easy was it to pay? PP
* How long did it take to ship? It shipped the same day I ordered after and arrived today. 11 business days.
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? So pretty!
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Certainly. This is my fourth order with them.
* Would you buy this company's products second-hand? For sure.

 

* What did you order? Leekeworld Mihael (pre-order)
* When did you order? 6/17/2010
* How was the communication? Great!
* How easy was it to pay? Used paypal, very simple
* How long did it take to ship? It took nine days for him to get to DDE. They shipped him two days after they received my payment (I paid on a weekend) and I received him three days after that.
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? Yep
* Were you satisfied with the product? Very! He's gorgeous!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely, I love DDE. This is actually the second time I've ordered from them.
* Would you buy this company's products second-hand? If they had it available!

 

* What did you order? I have bought a Fairyland PukiPuki, a number of wigs, some clothes for my PukiPuki, doll shoes.
* When did you order? Oct. 2009 thru to July 3 2010
* How was the communication? Very good
* How easy was it to pay? Did layaway with the doll for 3 months and bought the other things with PayPal.
* How long did it take to ship? Maybe a week
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very much so!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? I just place another order today!
* Would you buy this company's products second-hand? yes

I have bought from DDE a number of times and have always had wonderful service. In fact one time I had ordered something and it was on back order and they wanted to know if I wanted to wait or get a refund.I would tell anyone to buy from DDE!

 

* What did you order?
Leekeworld pippin wig, tank-top for my SD boy and a pair of Dale Rae shoes.

* When did you order?
July 2, 2010

* How was the communication?
Excellent. I was notified immediately when the shirt pattern I ordered was out of stock. Luckily my second choice was still in stock.

* How easy was it to pay?
Very easy, I used paypal.

* How long did it take to ship?
Even with the holiday it was here on July 6, 2010

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very much so.

* Would you order from this company again?
Yes. It was nice to order a Leeke wig with out having to pay for EMS shipping.

* Would you buy this company's products second-hand?
Sure.

 

* What did you order?
A pair of pink LeekeWorld Buckle and Bows shoes DL sized. (Littlefee Bisou boy w/faceup and brown Josh wig)

* When did you order?
June 30 (July 5)

* How was the communication?
I didn't really initiate any, but there was a nice note sent with the paypal invoice. (The communication for my Bisou layaway has been EXCELLENT. I called with a few questions and Wendy was very sweet, polite, and helpful.)

* How easy was it to pay?
Very easy. I used paypal and chose to pay in full immediately. (Again, insanely easy. All I have to do is make sure the layaway payments are in my paypal on time. )

* How long did it take to ship?
Not long at all. I probably would have had them yesterday if not for the federal holiday. (I was able to pay off the layaway due to unexpected early b-day money so..3 days.)

* Was the quality appropriate for the price, in your opinion?
Yes. They look and feel just like people shoes only in miniature. (Yes yes yes!)

* Did the item look like the sales pictures?
Better. I was a little worried they'd be too narrow. (It looks exactly like FLs photo. I was starting to worry because I haven't seen any owner photos that compare to FL's.)

* Were you satisfied with the product?
Very! Josslyn looks much happier in her tea dress with shoes. (tExtremely! His red eyes were a shock and surprise, but they've grown on me in all of 15 minutes.)

* If you weren't satisfied, how did the company solve your problem?
n/a (n/a)

* Would you order from this company again?
Yes (Yes!)

* Would you buy this company's products second-hand?
Yes if it was in as excellent a condition.

 

* What did you order? PukiPuki Cupid (for myself) and PukiPuki Pong (for a friend). Both White skin and blank, no Sleeping Face. Also added ws Pukisha parts to the order.

* When did you order? A while back (like jan/febuaryish)

* How was the communication? Fantastic. This was my second time ordering from DDE. I always feel comfortable asking questions and when I wanted to tack on the pukisha parts they had no problem sticking them with the same order. Cool.

* How easy was it to pay? Paypal makes the world go round! Super easy and fast! Got a confirmation from them in less than a day.

* How long did it take to ship? Once the order arrived at DDE from Fairyland they sent the dolls out immidiately. They arrived a couple days later!

* Was the quality appropriate for the price, in your opinion? Totally.

* Did the item look like the sales pictures? Fairyland's sale pics but, yes, it did.

* Were you satisfied with the product? YES. BIG FAT YES.

* If you weren't satisfied, how did the company solve your problem? n/a

* Would you order from this company again? Already have! I have another PukiPuki on the way and an A-line body. I plan to order everything I can through DDE.

* Would you buy this company's products second-hand? Yes? (not that it really applies here)

 

* What did you order? An in stock BBB Isabella in Light tan with faceup
* When did you order? Saturday night
* How was the communication? Great! I asked if they had any in stock with blue eyes, and they didn't but they did offer to put a pair on my order, and so I bought some.
* How easy was it to pay? Waaaay easy! I paid with paypal.
* How long did it take to ship? 2 days from her shipping notice!
* Was the quality appropriate for the price, in your opinion? Yes, I'd say it is
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? I am very satisfied with her
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, but I will probably only order in stock items.
* Would you buy this company's products second-hand? If they sold second-hand items I would

 

* What did you order?
DZ's Wing-2 full set, B&G's Nailo-elf limited.
* When did you order?
December 4 2009.
* How was the communication?
N/A
* How easy was it to pay?
Very easy. I used a 3 payment layaway plan which they charged automatically every month.
* How long did it take to ship?
The time it took for the dolls to arrive at Denverdoll once I'd placed my order was about 2 months. The shipping from Denverdoll to Sweden took 16 days.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
The dolls looked exactly as in the pictures, but their wigs were slightly different.
* Were you satisfied with the product?
Absolutely! Though in the pictures of Nailo I think his clothes look like they are made of finer material than they actually are. Although they look nice on him they seem a bit cheap. Nailo himself can't be more lovely though!^ - ^
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I don't see a reason not to.
* Would you buy this company's products second-hand?
N/A

 

* What did you order? Planetdoll Mini Tara, eyes, wigs
* When did you order? June 2010
* How was the communication? Bought in store, so excellent
* How easy was it to pay? Easy
* How long did it take to ship? N/A
* Was the quality appropriate for the price, in your opinion? Yes, very much so
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, very
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely. Always a great shopping experience.
* Would you buy this company's products second-hand? N/A

 

* What did you order? Fairyland PukiPuki PongPong w/Sleeping faceplate, no face up on either faceplate (pre-order) and a Wig Boutique LaBelle Size 3 Carrot Red Wig (in stock)
* When did you order? March 27th ish...Payment went through on March 29th.
* How was the communication? very clear and fast. Very polite
* How easy was it to pay? very easy! I even made a mistake during the order process and left off the last five didgets of my card numer. They emailed me and explained the problem. I didn't have to re-order or give my full number. I only gave them the last 5 didgets and they completed the order for me.
* How long did it take to ship? I recieved my package on June 10th. I recieved the shiping notice only 2 or 3 days before that. So, it took a little over 2 months for them to place the order/recieve the package from fairyland, and 2-3 days for me to recieve it from DDE.
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Well, I realized 2 problems when the package arrived. One was my fault (I misread the site and the wig I bought doesn't fit pukipukis, but this is my fault, so I didn't bother them). The other was that my pong arrived without the sleeping plate.
* If you weren't satisfied, how did the company solve your problem? I called the company during their business hours and they found that they'd forgotten to send me the sleeping faceplate. They didn't have any non-faceup sleeping plates in stock. They offered to 1) recind my credit card the amount of the faceplate option, 2) send me a faceplate with a face up, but I'd have to pay the extra for the face up, 3) order me another faceplate w/o face up from fairyland at no charge, but this would take another 6-8 weeks. I chose option 3. I have not yet recieved the faceplate, but this is expected.
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Since this is a dealer, I'm not sure it's possible to buy "their" products second-hand. I would consider buying most doll things second hand.

 

* What did you order? Fairyland Chicline Lishe Fullset (preorder)
* When did you order? May 19, 2010.
* How was the communication? Wonderful! I originally did a layaway but when the dolls started arriving I contacted them to pay off the balance. They were great about it and quick with emails. Very polite
* How easy was it to pay? very easy! I paid on line through their website and they followed up with an email explaining the layaway process.
* How long did it take to ship? I recieved my package on July 9th. I recieved an email notice that the Chiclines were only 2 days before she arrived.
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes! I evidently got in on the first 100 orders and qualified for the event extras! I didn't expect that, with the order being a layaway, too.
* If you weren't satisfied, how did the company solve your problem? I have been very satisfied with the purchase.
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Since they are not the manufacturer, only a Doll shop, I don't think this question really applies in this case.

 

* What did you order? Leeke World Wig, Ringdoll Outfit, Ringdoll Sword, Fashion Stockings, and GuessDoll Chloe shoes.
* When did you order? 7/11/2010
* How was the communication? Excellent! Wendy was quick to responde about and item that was out of stock.
* How easy was it to pay? Very easy
* How long did it take to ship? Shipped next day, arrived 3 days later.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? N/A

 

* What did you order? Impldoll Miguel. Have also purchased some Leeke wigs and other small things from them this year.
* When did you order? As soon as he was available - put him on layaway.
* How was the communication? Perfect. As usual.
* How easy was it to pay? Easy!
* How long did it take to ship? The wigs and other misc. small orders ship either the same day or the next day. Always.
* Was the quality appropriate for the price, in your opinion? Yep! Actually I think Impldoll is an outstanding value for the money.
* Did the item look like the sales pictures? Even better.
* Were you satisfied with the product? Yes!!
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Definitely. Impldoll will be my next purchase; Leeke makes terrific wigs.
* Would you buy this company's products second-hand? Both. And if DDE made products I'd buy from them as well.