Denverdoll Feedback (ALL)

* What did you order?
Secretdoll Binu and 2 Shaggies wigs
* When did you order?
29 Sept. 2010
* How was the communication?
Excellent - after submitting the order I was contacted and alerted to alternate shipping options. Very impressive!
* How easy was it to pay?
Very.
* How long did it take to ship?
Shipped the next day.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes (there's a small discolouration on the doll's headcap which wasn't noted on the sales page, but as it's very minor and hidden by wigs, I don't consider it an issue).
* Were you satisfied with the product?
Totally.
* If you weren't satisfied, how did the company solve your problem?
N/A.
* Would you order from this company again?
I would!

 

* What did you order? two msd Guessdoll outfits
* When did you order? sept 2010
* How was the communication? okay
* How easy was it to pay? easy, but annoying that you can't see shipping cost until after submitting your order
* How long did it take to ship? very fast
* Was the quality appropriate for the price, in your opinion? it was okay
* Did the item look like the sales pictures? the sizing seemed off to me
* Were you satisfied with the product? it was good quality, but the sizing was weird. I bought both outfiots for my AoD Chen, the pants on one was too small for him, but the shirt from the same outfit was big. the jeans on the other outfit are baggy and can come off without unbuttoning, but the shirt fit. Luckily, I had other dolls that it fit.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? if the price was right

 

* What did you order? A Dollfactory Lolo and a GuessDoll Mad for Plaid (Red) Outfit
* When did you order? October 4th
* How was the communication? Very good!
* How easy was it to pay? Very easy! it took paypal a couple days longer to transfer money from my account than they estimated and DenverDoll was very understanding and patient about it!
* How long did it take to ship? my doll and outfit were here within 4 days (i live in the U.S. and they were in stock)
* Was the quality appropriate for the price, in your opinion? The quality is incredible and i'm so happy, everything was fairly inexpensive too!
* Did the item look like the sales pictures? Even better than the pictures!!
* Were you satisfied with the product? Very satisfied!!
* If you weren't satisfied, how did the company solve your problem? No problems
* Would you order from this company again? Planning on doing so in a few weeks!! ^-^
* Would you buy this company's products second-hand? Clothes yes but i dont like buying used dolls from companies

 

* What did you order? A DiMdoll Alpon
* When did you order? 4 months ago (did a 4 month layaway), so I believe around June 28th, 2010
* How was the communication? Excellent, answered all my concerns within 24 hours and were very polite when I had to call them once
* How easy was it to pay? Super simple, they took out the correct amount from my account once a month and sent me an email every time they did so, all I had to do was give them my card info.
* How long did it take to ship? He was scheduled to be shipped at the end of September but as I was going to be away on a trip that weekend I asked them to hold him until the beginning of October which they said they would. A week went by after I returned and I recieved no notice and after emailing them it seems they forgot and shipped him out asap. Just a minor fault and he arrived he 4 days later (2 of which were holiday).
* Was the quality appropriate for the price, in your opinion? Absolutely
* Did the item look like the sales pictures? Minus the face-up, yup! Alpon is a little tricky to see from his default photos but he's a rather handsome little guy
* Were you satisfied with the product? His default wig leaves a bit to be desired, but the doll himself is just gorgeous
* If you weren't satisfied, how did the company solve your problem? I don't believe it to be the fault of DDE but he wasn't packed in his DiM box very well, no cushions or padding though he was bubble-wrapped up nicely. Even so it was obvious he had clattered around a bit during the trip and I'm thankful nothing was broken. In any case I didn't bother DDE about it as I don't think they had any control over it
* Would you order from this company again? Yes! I plan to order a DiM Bellosse head from them in the next couple weeks
* Would you buy this company's products second-hand? Yup

 

* What did you order?
Fairyland Chicline Lishe, Chicline sized outfit, 2 yosd size Leekeworld shoes, silicone wig caps on several different occasions.
* When did you order?
July 2010-August 2010
* How was the communication?
Communication was great.
* How easy was it to pay?
Payment is easy.
* How long did it take to ship?
Within a day or 2 of placing the order.
* Was the quality appropriate for the price, in your opinion?
YES!
* Did the item look like the sales pictures?
Yes to everything except for the chicline outfit but that on fairyland's fault.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes!
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Celine wig size 8-9
* When did you order?
October 7th
* How was the communication?
Very good, fast responses
* How easy was it to pay?
Extremely
* How long did it take to ship?
Two days! I was surprised that it came
* Was the quality appropriate for the price, in your opinion?
Very. I am in love with the wig
* Did the item look like the sales pictures?
It was styled so that you couldn't tell how...crazy the wig is
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
I had put in a shipping address different then my billing address, but I emailed them right away, they responded right away and fixed it just like that
* Would you order from this company again?
Absolutely
* Would you buy this company's products second-hand?
Probably

 

* What did you order?
12mm glass eyes
* When did you order?
10/15/10
* How was the communication?
excellent
* How easy was it to pay?
very easy
* How long did it take to ship?
not even one day after payment
* Was the quality appropriate for the price, in your opinion?
yes very reasonable and great item
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
Yup
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
if it were the glass eyes in good contidition yeah.

 

* What did you order?
A wig, a dress, a pair of boots, a wig cap, and a pair of eyes
* When did you order?
October 11, 2010
* How was the communication?
Excellent! I received same-day answers to each of my questions.
* How easy was it to pay?
Very easy (PayPal)
* How long did it take to ship?
Shipped the same day of the order!
* Was the quality appropriate for the price, in your opinion?
Absolutely!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Highly satisfied.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely!
* Would you buy this company's products second-hand?
N/A

 

* What did you order? Fairyland Puki shoes; Shaggies wig
* When did you order? October 19, 2010
* How was the communication? Excellent. Wendy is great!
* How easy was it to pay? Super-simple with credit card
* How long did it take to ship? Delivered Oct. 21
* Was the quality appropriate for the price, in your opinion? Excellent
* Did the item look like the sales pictures? Yes, exactly
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Most assuredly
* Would you buy this company's products second-hand? Yes

 

* What did you order? Fairyland NS Pukifee Pongpong; basic version with default face-up. No sleeping plate.

* When did you order? August 17, 2010.

* How was the communication? DDE typically replied within 24 hours of my emails, which I really appreciate.

* How easy was it to pay? Extremely easy with Paypal.

* How long did it take to ship? Over 10 weeks.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? He's even cuter, if that's possible!

* Were you satisfied with the product? Very much so.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? In-stock dolls and items? Yes. However I do not wish to pre-order through them again unless they offer an exclusive sculpt or I absolutely need their layaway (which really is a fantastic service). To me, saving $10 on shipping is not worth the extra wait so I'll most likely pre-order direct.

* Would you buy this company's products second-hand? I did not order DDE products, but a Fairyland doll. I would buy a FL doll second-hand if the price, condition, etc. was right.

 

* What did you order? leekeworld wig and later, a wig cap
* When did you order? 8 october
* How was the communication? wonderful!
* How easy was it to pay? very easy, i used paypal
* How long did it take to ship? it either shipped day of, or next day, something like that-- and arrived very shortly after that
* Was the quality appropriate for the price, in your opinion? very
* Did the item look like the sales pictures? yup
* Were you satisfied with the product? it was the wrong size!
* If you weren't satisfied, how did the company solve your problem? i emailed them-- compared to another wig i had bought, this wig seemed too big-- but since the doll i had gotten the wig for hadn't arrived yet i of course wanted to wait before exchanging it. however by the time my girl would arrive, it would be just outside DDE's 15-day return window. i got a reply saying that it would be perfectly fine to exchange the wig if i needed too ^_^ turned out the wig was indeed too big so i followed return procedures, and also asked them to add a wig cap to my order when they sent the new wig back. everything went perfectly, and the customer service was absolutely wonderful!
* Would you order from this company again? definitely
* Would you buy this company's products second-hand? sure

 

* What did you order? A Bobobie Espree in white skin with face up, dollzone boots and a leeke wig.
* When did you order? September 4th. I put her on a 3 month layaway
* How was the communication? Great!! I had a few questions which they answered really fast. I also needed to change the day of the last payment, but hold the shipping of the order for a few days. They did this with no problem.
* How easy was it to pay? Easy with paypal
* How long did it take to ship? 2 days
* Was the quality appropriate for the price, in your opinion? Yes, she's really pretty. The only thing is a few shinny marks on her arms. But they're hardly noticeable so I don't really care.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes very much so!! Although when she arrive she had her hands on the wrong arms o.O
* If you weren't satisfied, how did the company solve your problem? N/A I fixed it easily myself.
* Would you order from this company again? Yes, I have plans to in the future.
* Would you buy this company's products second-hand? I don't really like second-hand stuff . . so probably no.

 

* What did you order? Dollzone carrying bag, large, and a Shaggie 8/9 wig in "snow" (that they actually did not have in stock).
* When did you order? 10/25/10
* How was the communication? Fast and friendly. They told me immediately that the Shaggie wig was not in stock and offered to completely cancel my purchase or just send out the bag. I chose to have just the bag sent.
* How easy was it to pay? Very easy, paid through their site with my credit card.
* How long did it take to ship? They shipped it next day and I received it the day after.
* Was the quality appropriate for the price, in your opinion? Yes it was, it's an excellent bag, though I will need to put some sort of liner in it to keep it from bending.
* Did the item look like the sales pictures? Yes, even better, actually! The picture doesn't completely do it justice.
* Were you satisfied with the product? Yes, absolutely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely! In fact my DZ Wing 2 is coming from them once he is completed and my layaway is settled.
* Would you buy this company's products second-hand? Yes I would.

 

POSITIVE+
* What did you order? FL Pukifee Icis NS with faceup, no sleep plate
* When did you order? Ordered 6/4/10, shipping notice 7/8/10
* How was the communication? Excellent
* How easy was it to pay? Invoiced immediately, paid with Paypal
* How long did it take to ship? One month (they had a cancellation for an Icis)
* Was the quality appropriate for the price, in your opinion? Yes, standard FL pricing
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, most definitely
* Would you buy this company's products second-hand? Yes

NEGATIVE-
* What did you order? FL Pukifee Flora NS with faceup, no sleep plate
* When did you order? Ordered 9/3/10
--DDE forgot to order 9/3/10 doll batch until 9/18/10
--FL didn't process until 9/25/10 because of a holiday
* How was the communication? Non-existent
--Poor, did not notify customers of their mistake or of the order delay(s). We only found out by asking Fairyland directly.
--There was also no mention on Fairyland DDE order page that there would be additional delay because it was an "event" period.
--No mention of week's delay due to "standard Fairyland annual holiday"
* How easy was it to pay? Deposit paid 9/4/10, paid in full 11/4/10
* How long did it take to ship? Shipped 12/10/10 from DDE (working day 69)
* Was the quality appropriate for the price, in your opinion? Yes, standard FL pricing
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? DDE couldn't have cared less. Didn't even apologize.
* Would you order from this company again? No.
* Would you buy this company's products second-hand? I will be ordering directly from FL, through Featherfall, or MP only.

Additional mention:
Fairyland was extremely helpful and forthcoming to us and made special effort to communicate & finish the order quickly.
Fairyland checked on specific dolls, replied to every inquiry, and kept us updated on what they were shipping to DDE.
Denver Doll was non-communicative the entire wait. On 11/4 they said the order "would be here soon" when I asked them.
I never even received an email or acknowledgement of $200 Paypal payment sent to DDE on 11/4.

 

* What did you order?
A blank DiM Bellose head, a pink Leeke wig and striped Dollheart stockings

* When did you order?
10/18/10

* How was the communication?
Prompt as usual, they sent me an invoice both via email and snail mail for my first payment and I also recieved a second email once he was shipped

* How easy was it to pay?
Simple, just used my debit card

* How long did it take to ship?
My package was shipped on 11/6 and arrived to be 11/8-just two days and one of those days was a Sunday!

* Was the quality appropriate for the price, in your opinion?
Yup

* Did the item look like the sales pictures?
I had thought the socks would be longer and the wig looks to be veeery styled differently as shown by the photo ( as in almost a completely different cut wig ), but I'm still pleased with both as I plan to cut the wig anyway and the DiM Bellose head is just beautiful

* Were you satisfied with the product?
Very much so

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely! I hope to do a 4 month layaway with the for my DiM Kassia sometime next year

* Would you buy this company's products second-hand?
Perhaps

 

* What did you order?
Guessdoll MSD sized Dark Shadow Girl Outfit

* When did you order?
11/05/10

* How was the communication?
Prompt and very pleasant. Kaley is awesome!

* How easy was it to pay?
Simple, Paypal!

* How long did it take to ship?
My package was shipped on 11/6 and arrived to be 11/8-just two days and one of those days was a Sunday! Ironically enough, the outfit and Uzi came home at the same time!!

* Was the quality appropriate for the price, in your opinion?
Yes!!

* Did the item look like the sales pictures?
The socks need to be resewed for better fit, but it's identical to the sales pictures online.

* Were you satisfied with the product?
Very much so, but the set is supposed to have underwear. Mine didn't. I sent an email today about that, but as of yet, no response.

* If you weren't satisfied, how did the company solve your problem?
N/A (i'll update this later!)

* Would you order from this company again?
Absolutely! I like this company a lot, so ordering again won't be an issue anymore for this newbie.

* Would you buy this company's products second-hand?
Depends solely on the item in question.

 

* What did you order?
Fairyland Minifee Chloe Amethyst fullset
* When did you order?
August 2010
* How was the communication?
Great. I emailed them right after my order with questions and they answered right away and made sure my order was what I wanted.They also emailed me the invoices and responded to questions usually the next day. They also let me know when my package was shipped.
* How easy was it to pay?
4 month layaway was wonderful. It made the price manageable. They sent me a Paypal invoice every month and it was super easy.
* How long did it take to ship?
Fairyland shipped it to DDE November 10th, I got a notice from DDE they were shipping it on the 13th, and it arrived to me on the 15th.
* Was the quality appropriate for the price, in your opinion?
I can easily say YES! I was blown away by the detail.
* Did the item look like the sales pictures?
Absolutely. It was also so much more detailed than even the pictures showed.
* Were you satisfied with the product?
I was completely satisfied. It was above and beyond what I was expecting.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely!
* Would you buy this company's products second-hand?
Fairyland, absolutely...

 

* What did you order?
Fairyland Littlefee Ante without makeup, #5 hands, #7 hands on depost

* When did you order?
2010 August 26

* How was the communication?
Communication from DDE have always been timely and courteous. However, because I added the hands days after ordering Ante, I never did get an updated invoice listing the complete order. After the order was ready to ship and I was invoiced for the full payment minus the deposit, the invoice did not contain detail of exactly how much shipping was which is very confusing to me.

* How easy was it to pay?
Very easy via Paypal

* How long did it take to ship?
My doll and #7 hands were shipped on Nov 12. The #5 hands were not in the same batch of order and will be mailed to me later on.

* Was the quality appropriate for the price, in your opinion?
Totally! Fairyland is definitely one of the best bjd makers out there!

* Did the item look like the sales pictures?
Yes! Her joint system is lovely and she poses like a dream!

* Were you satisfied with the product?
Very much so! The doll is flawless and stringed at an ideal tension.

* If you weren't satisfied, how did the company solve your problem?
There was a typo in the Paypal invoice marking #5 hands as #3, they quickly replied and assured me that it was only a typo.

* Would you order from this company again?
Very tempted to order again right now!

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
I ordered A Fairyland Chloe Amethyst fullset with the sleeping head with a face-up, and two extra pairs of hands.

* When did you order?
I ordered on 19 August, 2010

* How was the communication?
Absolutely wonderful! A day after placing my order, I made a call to make sure that it went through (since I was having e-mail problems). The lady I spoke with was so kind, and helpful. I also placed the order for the extra hands at this time. Originally I'd only placed a deposit on the order, but decided to pay the remainder of what I owed early. The response and transaction went very smoothly!

* How easy was it to pay?
Paypal! Can't get easier!

* How long did it take to ship?
I paid for two day shipping. She shipped on the 13th and arrived the 15th, despite the weekend. Then again, I live really close to a major airport, haha. Either way, shipping was as requested!!

* Was the quality appropriate for the price, in your opinion?
Oh absolutely! I adore this doll!

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Oh definitely! This doll is so lovely! I am so happy that she is here.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
This is actually my second time ordering a doll from Denver Doll. I am so glad that they offer the deposit option since I would have not been able to afford this doll otherwise.

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
2 Dollzone wigs, Leekworld eye putty and silicone wigcap
* When did you order?
11/12
* How was the communication?
Great
* How easy was it to pay?
extremely
* How long did it take to ship?
Less then one day
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, and im planning to soon
* Would you buy this company's products second-hand? N/A