Denverdoll Feedback (ALL)

I purchased a B&G Honey Girl from Denver Doll and I also ordered other merchandise. I got an email response letting me know that they got my order. My final layaway payment was due on November 5, 2010 and I truly believe that if I had not called Denver Doll directly I would not have known that they did not have my girl. They were all set to take the last payment w/o telling me that very important piece of information and now I have heard nothing from them at all. I know there policies and procedures, however I feel at this point they have breached the contract that I made with them and I want a refund for my purchase. I was so excited to be getting my first doll, they had 4 months to get her in and they didn't. I know that other people have had trouble as well as success with Denver Doll, but before I purchase anything from them in the future (if I do and that is a BIG if) I will call and make sure the item is in stock before I purchase it. I hope to hear from them soon! I requested from them to ship my accessories and they had the nerve to state they would with charging me $5.50 shipping. Hey, I am not the one who breached the contract, they did.

 

* What did you order?
Bobobie Weylin
* When did you order?
08/08
* How was the communication? So far so good
* How easy was it to pay? PRetty easy...when I told them my paypal wasn't working they let me pay by debit over the phone.
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Perhaps
* Would you buy this company's products second-hand? N/A

Ok so I am waiting to hear back from DDE as I have recently discovered that I missed my third payment last month which I could have sworn I had paid... I was actually checking to see if they had sent me a bill for November yet. Alot has been going on with me, got married on 10/10, then honeymoon and now moving. But I did remember paying, perhaps it didn't go through as I had thought. However, their communication has been lax, sending me a reminder to the wrong email, not the one I had supplied at purchase but the one used for paypal (I am stuck w/ the paypal email and can't change it, and it recieves so much junk mail). ANd they have already closed their payment request about 6 days ago so I am hoping I am not out the $100. I just know I will NEVER do layaway again...as for dealing with DDE, they do state this can happen on their site but I'm hoping they take in consideration everything. I wish they would try by phone or snail mail. It just seems kinda odd to have to "forfit" my money at this point as I'm willing to make the last two payments together today. And this was to be my first BJD...I have clothes, wig and accesories for him that I'm afraid will have to be resold. I can't justify getting another doll when I will be jobless come christmas after I have moved.


Update: I called them first thing this monrning and after a little blame exchange they told me they could send me the same make of doll with a different skin color (or another Bobobie) so I am reasonably happy....I'm just glad to get something, hopefully it gets here before we move next weekend. The person I spoke with (shannon) was very helpful although a bit annoyed. They have the right, I can be a bit forgetful when stressed out.

 

EXTREMELY POSITIVE
I have been ordering, buying and putting items away at DDE for almost six years now. I might be a little biased since I live like 10 minutes away from DDE, but every time and I mean EVERY TIME and wether its a doll, wig, shoes, eyes in stock, or something that an order needs to be placed, I have always been served in a speedy, professional time. I've gotten all emails, calls, or FB messages that either my orders have been placed, or in stock and read to be picked up. I have purchased numerous amounts of dolls, from them, shoes, eyes, wigs, and clothing throughout the years and have been extremely satisfied every single time. I've always been able to get them on the phone, or they have emailed me back on the same day, if not hours after. DDE is the best company I know of to deal with ABJD's in the United States. Thank you ladies of DDE, you have made this hobby so much easier and so fun knowing how well you take care of your customers

 

LOVE YOU!!!

* What did you order? I've ordered lots of things, most recently I ordered some shoes.
* When did you order? Today November 20, 2010
* How was the communication? Communication has always been great. A while back I ordered something that was not in stock and they called straight away to get it sorted out.
* How easy was it to pay? Very easy to pay!
* How long did it take to ship? The new order I placed just today was shipped only a few hours after I placed the order!
* Was the quality appropriate for the price, in your opinion? Yes, always.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? Never had a problem.
* Would you order from this company again? Oh yes, definitely!
* Would you buy this company's products second-hand? I'm sure I would if I knew they were well taken care of by the first owner.

 

* What did you order?
Fairyland Ante, a couple of Fairyland Puki Pukis, Bobobie Mai, a couple of large DZ guys, I think my Lilica came from there...tons of wigs and shoes.
* When did you order?
I've been buying from DDE for quite a few years now.
* How was the communication?
Very good. I find them very pleasant to deal with, both via email and the itimes I've been to the store.
* How easy was it to pay?
Easy
* How long did it take to ship?
Some things ship right away if they're in stock, dolls can take longer but they do seem to ship as soon as they receive them. Of course it's always an agonizing wait for Fairlyand but that's because the company is behind, not because DDE is.
* Was the quality appropriate for the price, in your opinion?
Their prices are good, especially considering you don't pay the EMS shipping from Asia, and the laway policy is great. I couldn't buy al ot of my stuff without layaway.
* Did the item look like the sales pictures?
Usually they look better.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Wigs, MSD boots, eyes.
* When did you order?
November 2010
* How was the communication?
The DDE ladies have always been a pleasure to deal with.
* How easy was it to pay?
Very easy.
* How long did it take to ship?
Picked up in store.
* Was the quality appropriate for the price, in your opinion?
Definitely!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very much so.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I'm a long-time repeat customer, so yes!
* Would you buy this company's products second-hand?
N/A

 

* What did you order?:
Impldoll Aimee, Cyril and Harley

* When did you order?:
Oct. 9th

* How was the communication?
Great communication, answered all my questions super fast, extremely friendly!

* How easy was it to pay?
very easy, paypal

* How long did it take to ship?
ordered from impl then shipped to me so it took about 7 weeks

* Was the quality appropriate for the price, in your opinion?:
Even better!!

* Did the item look like the sales pictures?:
even better I think

* Were you satisfied with the product? :
Extremely

* Would you order from this company again?:
Definitely

* Would you buy this company's products second-hand?:
probably but I'd prefer to order from DDE

 

What did you order?
I ordered a Leekeworld Wig, Gita style in sakura, a pair of green eyes, and the msd pirate boots

* When did you order?

I ordered around the 12th of November

* How was the communication?
It was okay for the most part. I did find their email confusing: they sent me a confirmation email telling me a package totalling $35 with shipping was sent. I contacted them wondering if they'd sent two packages since my order totaled $55 with shipping, but they didn't get it. I just double checked my invoice when the items got here to find out what was going on for sure.

* How easy was it to pay?
Extremely easy, but I was nervous leaving it open waiting on a shipping cost.

* How long did it take to ship?
They shipped it out the next day and I got it the following Tuesday I think. It wasn't long.

* Was the quality appropriate for the price, in your opinion?
Absolutely. I wish they'd take more time to put measurements on their site, but everything was good.

* Did the item look like the sales pictures?
Yes absolutely.

* Were you satisfied with the product?
yes

* If you weren't satisfied, how did the company solve your problem?
I was satisfied.

* Would you order from this company again?
Definitely

* Would you buy this company's products second-hand?
Yeah

 

* What did you order?
DiM Flowne and a couple of silicone wig caps

* When did you order?
Flowne was at the end of August and the wig caps were early November

* How was the communication?
Excellent, best I have seen so far. Especially when I contacted them about combining two completely separate orders that was even paid by two separate people. There was also quick replies through email.

* How easy was it to pay? Easy

* How long did it take to ship?
It must have been shipped out quickly after arriving form DiM. When given a hopeful ETA it was well within that time frame.

* Was the quality appropriate for the price, in your opinion?
The doll is out of the question, but the silicone caps are amazing and well worth the price.

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product?
In all aspects I am satisfied the doll was in perfect shape and shipped very well.

* If you weren't satisfied, how did the company solve your problem?
Had no problems, but if I did I would assume they would be able to handle it perfectly.

* Would you order from this company again?
Definitely, and I am going to try to order from them before anywhere else.

* Would you buy this company's products second-hand?
Since DDE is a dealer I don't think it really matters.

 

* What did you order?
Impldoll GS Aimee, Impldoll GS Cyril, Impldoll NS Harley girl doll n style black punk outfit and monique wig

* When did you order?
9/17/10

* How was the communication?
okay I guess although they kept giving me the same cookie cutter answers and blaming others

* How easy was it to pay?
Simple, just used my debit card

* How long did it take to ship?
well part 1 of my order shipped 11/24/10 still waiting on my Harley

* Was the quality appropriate for the price, in your opinion?
Yup

* Did the item look like the sales pictures?
yes but the outfit I was not impressed with the material that was used but that's not there fault

* Were you satisfied with the product?
the dolls and wig yes outfit no

* If you weren't satisfied, how did the company solve your problem?
not even going to try

* Would you order from this company again?
don't know yet since they keep messing up peoples orders and keep telling the same thing about my Harley they said it would be just two weeks over a month ago not impressed

* Would you buy this company's products second-hand?
Perhaps

 

* What did you order? Souldoll Chiron in NS
* When did you order? November 2010
* How was the communication? Fantastic!
* How easy was it to pay? Very easy! Spoke with them on phone pd with ccard
* How long did it take to ship? 3 days!
* Was the quality appropriate for the price, in your opinion? Absolutely!
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? I have never ever had any probs with DDE!
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? YES!
I love DDE they are always helpful, friendly and fast to ship!

 

* What did you order? A MNF A-Line Body with Small Bust and Model Legs
* When did you order? September 13th or so, the order was placed on September 18th.
* How was the communication? Awesome! They put up with my impatience wonderfully!
* How easy was it to pay? Paypal rocks!
* How long did it take to ship? DDE Recieved my girl on the 27th and mailed her out on the 27th. (Which is a Saturday.) I received my girl on the 29th. (Monday!)
* Was the quality appropriate for the price, in your opinion? Of course! If we're talking about DDE, then their shipping price is fabulous especially when it only took ONE postal day for me to receive my package despite only paying for standard shipping. If we're talking about Fairyland's products then of course as well. When you look at the price on Fairyland's MSDs in comparison to other MSDs, it seems like they are super expensive... but that price is certainly for a reason! I've never had or played with a doll that posed better than a Fairyland doll and this A-Line body is just added proof. She poses so much better than she did with the B-Line body that I believe that this new body was worth every single penny!
* Did the item look like the sales pictures? Yes it does!
* Were you satisfied with the product? Indeed I am.
* If you weren't satisfied, how did the company solve your problem? I thought I had forgotten to pick which event item I wanted, so I emailed them saying I'd prefer the puki hook over the pukifee hands, but they told me that I would be getting both. Which wasn't a problem with them so much as me being a dork. >.>
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? Well, since DDE is a dealer I must say that I WOULD buy Fairyland's products second hand... if I got a great deal on a product that was in suitable quality. But since DDE gets rid of that nasty expensive shipping, I'd say that I'd rather buy new from DDE than used from the Marketplace. Probably because I'm okay with paying a little extra to go with new product from a company I trust.

 

* What did you order?
A Light-Tan ResinSoul Song.
* When did you order?
11/29/2010
* How was the communication?
Excellent. On average, they responded to my emails within an hour. Twice they responded within two minutes, no joke.
* How easy was it to pay?
Fairly easy. After making the first payment, I just emailed them saying "You may deduct another payment now."
* How long did it take to ship?
48 hours. Sent Monday afternoon, arrived Wednesday.
* Was the quality appropriate for the price, in your opinion?
Very much so.
* Did the item look like the sales pictures?
Exactly like it. I had requested a photo of a light tan Song in particular, and they sent me the one that they had photographed.
* Were you satisfied with the product?
Yes. My only complaint would be that his hands weren't wrapped, so he lightly scratched himself in a couple of places during shipping/storage.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
From DenverDoll? No, but simply because they are a dealer. Second-hand ResinSoul? Possibly. I'm not big on second-hand, but it really depends on the moment.

 

* What did you order? A set of 12mm Pacific Blue glass eyes.
* When did you order? 11/30/2010
* How was the communication?N/A
* How easy was it to pay? Very easy through Paypal.
* How long did it take to ship? 48 hours. Sent on Thursday and arrived on Saturday.
* Was the quality appropriate for the price, in your opinion? Yes, the eyes are lovely!
* Did the item look like the sales pictures? Not exactly, but close enough. The glass eyes are supposed to be handmade, so there obviously will be variation between pairs.
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely!
* Would you buy this company's products second-hand? I generally don't buy things second-hand to begin with, so no.

 

* What did you order? DollZone Cherry in tan resin
* When did you order? September 30
* How was the communication? Excellent! I'd sent an e-mail to them asking if they offered a small bust option on the dolls since I saw the option on FF's site and not theirs. They got back to me right away and said that if I specified it when I ordered, I could get it. They also let me know right away when Cherry had arrived in their store.
* How easy was it to pay? Very easy, with PayPal!
* How long did it take to ship? I'd originally wanted to pick her up in store, but decided to have her shipped instead. Once I let them know, they gave me the option to pay for shipping (at a discounted rate after a tax credit), and they shipped her out the same day I paid for shipping!
* Was the quality appropriate for the price, in your opinion? Absolutely!
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Oh yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? N/A since DDE is a deputy of sorts, but as far as DZ goes, yes.

 

* What did you order? Bobobie Apollo
* When did you order? 12/9
* How was the communication? Excellent I was informed every step of the way.
* How easy was it to pay? Quite
* How long did it take to ship? Less than a week. He was in stock.
* Was the quality appropriate for the price, in your opinion? Extremely. Especially where shipping was so cheap!
* Did the item look like the sales pictures? Much better actually.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? No issues actually.
* Would you order from this company again?Absolutely!
* Would you buy this company's products second-hand? N/A

 

* What did you order?
Fullset Dollzone Hong and Dollzone Jointed Claw Hands

* When did you order?
Oct. 7

* How was the communication?
Very good. They answered all of my questions very promptly.

* How easy was it to pay?
Very easy. I paid with credit card.

* How long did it take to ship?
Production was approximately 60 days or so (give or take, since they have to meet a quota before putting in the order to Dollzone), but it took only a few days to ship from DDE to here (arrived Dec. 10).

* Was the quality appropriate for the price, in your opinion?
Most definitely! I knew the doll itself would be quality, having seen two Dollzone dolls IRL. I was not expecting the clothes and boots to be so well put together. I was deeply impressed. And the claw hands are simply fascinating and lovely.

* Did the item look like the sales pictures?
To my surprise, yes they did. I was expecting discrepancies due to being made to order - nothing big or anything to complain about. However, I was surprised to see that everything looked almost exactly like the sale pictures.

* Were you satisfied with the product?
Most definitely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes! I prefer to order through DDE whenever possible. It makes the whole doll-buying experience that much simpler.

* Would you buy this company's products second-hand?
N/A as they are a proxy/middleman company.

 

* What did you order?
Fairyland Pukifee Luna as Alice Fullset plus sleeping face w/o face-up (NS)

* When did you order?
Dec. 16

* How was the communication?
It was very fast, I was getting responses every half hour to hour for my questions.

* How easy was it to pay?
Very easy, I paid through Paypal.

* How long did it take to ship?
The item was shipped out Dec. 17 and arrived Dec. 20 (so 3 days from when it was shipped and one business day to ship).

* Was the quality appropriate for the price, in your opinion?
The quality was very good for the price.

* Did the item look like the sales pictures?
Yes, exactly!

* Were you satisfied with the product?
The wig was too tight/small. Also the lady thought that Luna had a face-up on the sleeping face, but it turns out she didn't.

* If you weren't satisfied, how did the company solve your problem?
I don't really think the wig DDE's fault, it was how it was made. As for the face-up on the sleeping face, the mistake was quickly realized and I was refunded the amount before the doll even shipped out. DDE even offered to cancel the order and refund all the money, since the sleeping face was without face-up.

* Would you order from this company again?
Yes, they have a quick response and shipping time!

* Would you buy this company's products second-hand?
Sure, I don't see why not.Though they are a go between, so these are not really their products.

 

I want to leave one last hurrah for the fine ladies at DDE, before the year is out. I have on order with them a body for my recently-acquired Impldoll Miguel head and hand (he'll be on a plain guy's body) -- but the more important part of the transaction for me was that they made it possible for me to get a Harley tiny as a gift for a friend. They got it to me in epic time, allowing me to get it mailed out well in time for Christmas.

Thanks to everyone in Denver for the umpty-hundredth time!

 

* What did you order? LeekeWorld Sandy 6/7 wig in Misty Brown, Gracefaerie patterns #27 and #45, dark brown Innocent eyelashes
* When did you order? December 8, paid December 9
* How was the communication? Awesome, I was having payment issues and they did their best and were very nice, even though they didn't know the problem (but I figured it out, see below)
* How easy was it to pay? A little frustrating, but only on my end because the browser I used was messing up Paypal when they sent their invoice. I used a different browser and it went through with no problems. I also used a Vanilla Visa gift card via Paypal, I was worried it wouldn't work but it seems to be okay. So nothing that went wrong was their fault whatsoever.
* How long did it take to ship? It was shipped December 10 via USPS Priority Mail, arrived December 15. The tracking number was never updated after it left Denver, but that is the fault of USPS and they do that sometimes. Didn't really bother me since I'm used to that happening with them.
* Was the quality appropriate for the price, in your opinion? Definitely! The LeekeWorld wig is especially lovely. Or rather it was, until the wig started to come apart recently.
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Very much so! Until the wig issue.
* If you weren't satisfied, how did the company solve your problem? I sent them an email about the wig, but it's probably outside the return window. They got back to me and said to try combing it out some to see if it gets the volume back, if not then they offered to replace it if they had another one. I worked on it some and now I'm satisfied with it, but I am glad they offered to replace it.
* Would you order from this company again? Definitely. I was actually worried about ordering from them at first (I always am when ordering online from a new place), but I feel very good about them now. Even though I am having an issue, it isn't their fault. So I will order from them again gladly. They have also been very nice and helpful about my problem.
* Would you buy this company's products second-hand? They don't really make anything specific, but if they did, probably.