Denverdoll Feedback (ALL)

* What did you order? Fullset Fairyland Puki Cupid3
* When did you order? 30th Aug 2010 arrived 23rd Dec 2010
* How was the communication? Great they answered all my emails!
* How easy was it to pay? Very easy by paypal
* How long did it take to ship? Was shipped wiv EMS with insurance on 16th Dec 2010
* Was the quality appropriate for the price, in your opinion? Always!
* Did the item look like the sales pictures? Yussles!
* Were you satisfied with the product? Very much so!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? This is my 3rd time ordering a dollf rom them, so yes.
* Would you buy this company's products second-hand? They don't really have their own stuff as they are a dealer

 

* What did you order? 5StarDoll TongTong Male, Two steampunk eyes, one Shaggies wig in white.
* When did you order? Dec. 10th
* How was the communication? Great. They e-mailed me to let me know the eyes ordered were out of stock and to see if any other's would work.
* How easy was it to pay? Super simple, used my debit card.
* How long did it take to ship? Shipped the 14th
* Was the quality appropriate for the price, in your opinion? He was a gift for someone and she seems to be extremely pleased with him. So I'd say yes.
* Did the item look like the sales pictures? Looks even better from what I've seen.
* Were you satisfied with the product? I did have a bit of a head scratch as I ordered a normal skin and she received a Tan. But since she loves him with the tan, and I wasn't charged extra, I'm not raising a stink about it.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? yes but I would be wary of weather or not they'd send the right skin tone.
* Would you buy this company's products second-hand? N/A

 

* What did you order? A Doll Factory special conie Pegacorn
* When did you order? Nov. 11 , 2010
* How was the communication? Excellent and very helpful ,accurate and honest
* How easy was it to pay? very easy , just used Paypal
* How long did it take to ship? It took about 8 weeks , he just shipped Dec. 23rd
* Was the quality appropriate for the price, in your opinion? I think so . The faceup/body detailing is beautiful and the color resin is even and pretty
* Did the item look like the sales pictures? yes it did except mine came out prettier in my opinion .
* Were you satisfied with the product? Yes very much
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? I definitely would . They had great communication and once the doll came in she was shipped and packed and on her way quickly and safely .
* Would you buy this company's products second-hand? If I found what I was looking for I would

 

What did you order?
Doll Heart MSD Clothing. Steampunk Noah set

When did you order?
January 5th

How was the communication?
Fabulous. They let me know when they got my payment, and when the item was in stock, and when they would charge my card.

How easy was it to pay?
Very, I used paypal

How long did it take to ship?
A little over a week!

Was the quality appropriate for the price, in your opinion?
Absolutely, I got the company price without the nasty shipping charge!!

Did the item look like the sales pictures?
Yes, exactly.

Were you satisfied with the product?
It was MORE then I was expecting. So very perfect.

I plan on ordering all of my BJD's and accessories from here if possible from here on out! They have me hooked!! Thanks, DD!
​

 

What did you order?
Dollzone LE Asura

When did you order?
September 11, 2010

How was the communication?
Excellent. They were really accommodating when it came to my layaway plan.

How easy was it to pay?
Very easy with paypal.

How long did it take to ship?
About 3 months from Dollzone, but only 5 days from DDE.

Was the quality appropriate for the price, in your opinion?
Yes it was.

Did the item look like the sales pictures?
Yes, he did. But I personally think he looks even better.

Were you satisfied with the product?
Very much so.

Would you order from this company again?
In a heartbeat.

 

* What did you order? Fairyland pukipuki Pukisha (Beautiful White, with faceup, no sleeping faceplate), Fairyland pukipuki cat parts (Beautiful White)
* When did you order? January 18
* How was the communication? Great, I had a question before I placed my order and they answered it promptly and nicely. ^_^
* How easy was it to pay? Very easy, I used Paypal.
* How long did it take to ship? Shipped January 18 (they were both in stock), arrived January 20
* Was the quality appropriate for the price, in your opinion? Definitely!
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I plan on it!
* Would you buy this company's products second-hand? They are a dealer so they don't really have their own stuff, but if they did I would definitely consider it.

 

* What did you order? Leekworld 7/8 Wendy wig
* When did you order? Jan 7
* How was the communication? Not neeed
* How easy was it to pay? easy through paypal with no problems
* How long did it take to ship? Shipped next day
* Was the quality appropriate for the price, in your opinion? great price for the item
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Most definatly
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Certainly
* Would you buy this company's products second-hand? N/A

 

Forgot to add this.

* What did you order? Doll heart Black Heeled shoes, Monet Sky 16mm x2, Golden Bear 16mm, Josie 8/9 Eve Cream, 16mm Ash Brown
* When did you order? December 1, 2010
* How was the communication? Excellent. They got back to me the next day about something being out of stock. I was able to swap a pair of glass eyes that were out of stock for a pair that were in stock. ^^
* How easy was it to pay? Pay pal, can't get easier.
* How long did it take to ship? One day. ;D December 2, 2010
* Was the quality appropriate for the price, in your opinion? The shoes and wig were in perfect condition and the eyes were outstanding quality.
* Did the item look like the sales pictures? Yes, however the honey bear eyes turned out to be more of a dark brown than a gold which was exactly what I wanted!
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? N/A

Edit: Apparently I forgot to do another... Distraction at it's best.

* What did you order? Doll heart Pink Flutter
* When did you order? October 10, 2010 (hehe 10/10/10)
* How was the communication? Excellent, prompt emails.
* How easy was it to pay? Credit (My husband bought it for me)
* How long did it take to ship? One day. ;D October 11, 2010
* Was the quality appropriate for the price, in your opinion? It's doll heart, need I say more? ^^
* Did the item look like the sales pictures? Yes. I did however change the hook-eye for a button snap on the back of her skirt because it kept falling off even just sitting still it came undone, which is weird! O_o
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? N/A

 

*What did you order? Resinsoul Mei, and Resinsoul Bei

* When did you order? sometime in either late 2008, or early 2009

* How was the communication? pretty good.

* How easy was it to pay? easy

* How long did it take to ship? about two months I think. One of the dolls had been a preorder.

* Was the quality appropriate for the price, in your opinion? yeah

* Did the item look like the sales pictures? Pretty much.

* Were you satisfied with the product? I was satisfied with the dolls, but not the way they were shipped. Bei was pretty much just taped to the top of Mei’s box, with only her plush bag to protect her. My Mom ,sister, and I all gasped in horror when we found it on our door step. Luckily they were both fine. Still it’s left me quite mad.

* If you weren't satisfied, how did the company solve your problem? Sense they weren't broken I never complained.

* Would you order from this company again? despite how mad I still am at them I have, and I probably will again. every other time I've dealt with them was fine.

 

* What did you order? Dollheart boots (later found to be out of stock, replaced in order with Leekworld 8/9 wig), eye putty, wig cap, SD stockings
* When did you order? Dec. 20
* How was the communication? Very nice! I received an email letting me know the boots were out of stock which got stuck in my junk mail. When I found it and replied, I received a reply back within the hour to process the changes.
* How easy was it to pay? easy with credit card
* How long did it take to ship? shipped the day we finalized the order
* Was the quality appropriate for the price, in your opinion? definitely. the wig is awesome and the stockings are so cute
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? without hesitation!
* Would you buy this company's products second-hand? N/A

 

* What did you order? Fairyland Minifee Chloe, white skin with an a-line body and #3 hands
* When did you order? October 22nd
* How was the communication? Very fast, but they did not inform me when my doll had shipped. (that would be my only complaint)
* How easy was it to pay? Very I just used paypal.
* How long did it take to ship? It was at my house January 26th. So Fairyland took 3 months or more to make the doll and once it was done I think it took one or two days? (I'm not sure though because I never got a shipping notice, I'm just judging from when Fairyland's twitter said they shipped they batch to DDE)
* Was the quality appropriate for the price, in your opinion? Absolutely I couldn't be more pleased with my first doll!
* Did the item look like the sales pictures? Yep even better! I know that's so cliche but it's true!
* Were you satisfied with the product? More so, she was much more impressive than I expected!
* If you weren't satisfied, how did the company solve your problem? I was satisfied!
* Would you order from this company again? Oh yes!
* Would you buy this company's products second-hand? Yep!

 

I've ordered from them online and loved how quickly they responded when they realized a pair of shoes I ordered were out of stock. They apologized and happily changed my order when I told them another pair I would take. I've also been in store and when we couldn't find things that we had see on line they happily came to the rescue and actually brought up the site on their computer to see what we wanted and went looking for all that we pointed out. They also answered any questions we could come up with.

 

I have ordered many and varied items from Denver Doll. All my experiences have been great. They promptly reply to E-mails, deliver the items when they say they will, and made the ordering process extremely easy.

 

What did you order?
1 pair SD size underfuls leggings

When did you order?
January 22, 2011

How easy was it to pay?
Very easy with credit card.

How long did it take to ship?
2 days (ordered 1/22 arrived 1/24) - super speedy!

Was the quality appropriate for the price, in your opinion?
Yes, very much so.

Did the item look like the sales pictures?
Even cuter in person

Were you satisfied with the product?
Very!Would you order from this company again?
Definitely

 

What did you order?
Fairyland Pukipuki Pipi basic, with sleeping face and faceup on both plates.

When did you order?
February 9th 2011.

How was the communication?
Excellent.

How easy was it to pay?
Very easy using paypal.

How long did it take to ship?
Shipped February 10th (in-stock item), arrived February 16th.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Extremely satisfied!

Would you order from this company again?
Yes, definitely.
​

 

* What did you order? Glass eyes and some eye lashes
* When did you order? Jan 19
* How was the communication? Not needed
* How easy was it to pay? easy, via paypal
* How long did it take to ship? Shipped next day
* Was the quality appropriate for the price, in your opinion? Yeah
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes and no.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, but only because they are in the U.S. I'm a little annoyed this time, as I asked for it to be shipped the cheapest method and without insurance and they went ahead and added insurance so I paid around $8 for shipping, which is unnecessary. Also, the eyes were not packaged well at all, so they could have been easily broken. They were stuck in a plastic bag with the eyelashes and a single rolled up lump of tissue paper was included, as if that would be enough.

Also, I wish they would have listed measurements on the eyelashes, as the ones I bought are almost human sized! There's no way to even trim them down without losing their shape, so I'm pretty ticked off about that. If Junky Spot carries eyelashes, I won't be ordered from Denver Doll again.

* Would you buy this company's products second-hand? N/A

 

They are amazing! Such sweet people there. I brought my first BJD from them

 

* What did you order? Cream Soda Steampunk eye
* When did you order? Feb 16
* How was the communication? Awesome. As soon as the package was weighed, I was given a shipping quote and my item was shipped
* How easy was it to pay? Yep!
* How long did it take to ship? Shipped in under 24 hours from when finalized. Received in two days
* Was the quality appropriate for the price, in your opinion? Yes it is!
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Most definitely.
* Would you buy this company's products second-hand? N/A
​

 

What did you order?
Resin Soul Yao in normal skin

When did you order?
Feb. 16th

How was the communication?
Excellent.

How easy was it to pay?
I used paypal so no problem there.

How long did it take to ship?
Even with the holiday she was here on Tuesday.

Was the quality appropriate for the price, in your opinion?
Very much so. She is a lovely doll.

Did the item look like the sales pictures?
Better than the sales photos but then again RS/BBB dolls always look better in person.

Were you satisfied with the product?
Yup.

Would you order from this company again?
Sure would. I have before.

Would you buy this company's products second-hand?
N/A

 

* What did you order? Fairyland LittleFee Basic New Skin Luna, All the extra hands, sleeping Face, Shoes, Wigs and Jeans.
* When did you order? December 18th 2010
* How was the communication? FANTASTIC AS ALWAYS.
* How easy was it to pay? Extremely easy. Walked into the store
* How long did it take to ship? When found out it was in the state got it in less that two hours. Had my husband pick up.
* Was the quality appropriate for the price, in your opinion? VERY MUCH SO.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? All of the time.
* Would you buy this company's products second-hand? N/A
NOTE: I just love the ladies at the store. They are always helpful, very easy to talk with and just overall a pleasant experience every time I buy something from them that either already at the store or a pre-order. Thank you ladies very much.