Denverdoll Feedback (ALL)

* What did you order? Dollheart boots and some underfulls stockings
* How was the communication? They were great! Wendy even explained to me about how Dollheart doesn't always keep the same stock so I knew to get the boots while I had a chance!
* How easy was it to pay? Extremely easy. Walked into the store and they let me pay part cash part credit.
* Was the quality appropriate for the price, in your opinion? Yup! The boots are some of the best quality I've seen and the stocking are super nice too! Well worth the $40 I spent!
* Were you satisfied with the product? Couldn't be happier!
* Would you order from this company again? All of the time. I wanna live in their store haha!
* Would you buy this company's products second-hand? I have in the past they carry great stuff!
NOTE: I went in to the store and bought the items rather than ordering online, however I have ordered online before and they are great to work with. The ladies at the store are very nice and always work hard to answer all your questions even the stupid ones! I will always be a loyal customer to them!

Here's a pic of the boots and stockings:

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Thankfully I can now add my own review, while I await for my doll!

* What did you order? A pair of 16mm glib acrylic eyes and a size 4 wigcap
* When did you order? Mar. 10 2011
* How was the communication? There wasn't much communication at all. But the only time I conversed (regarding a question about my card transaction went through) they were very nice about it and quick to respond. So I say it was good
* How easy was it to pay? It was very easy with credit card. At first I was worried because my transactions didn't work with LUTS until I called the card company, but with DDE there were 0 problems
* How long did it take to ship? They shipped my items the very next day.
* Was the quality appropriate for the price, in your opinion? I will agree
* Did the item look like the sales pictures? Yes they do
* Were you satisfied with the product? Yep
* If you weren't satisfied, how did the company solve your problem? Though I am very satisfied, I think my wig cap looks too small for my doll (it's a size 4, and my doll is a Luts HDF Pie). I'm not going to bring it up with them, since it is not their problem but a mistake I made myself :3
* Would you order from this company again? I definitely will if I want to order a Fairyland doll, eyes, or some other clothes and etc.. I wish Luts would (associate is it?) with them so I could buy LUTS stuff from DDE.
* Would you buy this company's products second-hand? N/A

 

My Order:
What did you order?
IMPLChristoper WS with Faceup and Free Event Aimee

When did you order?
Dec 24

How easy was it to pay?
Easy, we did 2 month layaway

How long did it take to ship?
So far have ONLY gotten the Christoper, Aimee was preorder and still haven't received

Was the quality appropriate for the price, in your opinion?
Yes

Did the item look like the sales pictures?
No actual sales pictures, just promo pictures that hadnt been updated with new faceup (but not their fault)

Were you satisfied with the product?
Moderately, when I got her, she had a broken thigh joint, still waiting on that and that was inquired the day I had her delivered (Jan 25th) they said 2 weeks but still havent gotten it to this day and no word from them

Mother's Order that was a Gift
What did you order?
Impl Antonia with Faceup with a DollZone Wig and Free event Baby Greta with Faceup

When did you order?
Dec 10th 2010

How easy was it to pay?
Yes

How long did it take to ship?
STILL HAVE NOT GOTTEN IT!

Was the quality appropriate for the price, in your opinion?
Yes but not worth the wait that it is still under

Did the item look like the sales pictures?
No sales pictures any more, have not received Item or any information.

Were you satisfied with the product?
NO Since i dont have it after 14 WEEKS

Story: Basically DDE has failed to give any kind of update unless I email them for my mother, in which I had come to find out that the free event baby was not in the order that they had gotten from IMPL and that it was delayed due to the holiday, which was fine, however they didnt explain if they had reorder it or what not. Its been over 14 WEEKS and others who have ordered the same thing (EXACT) have gotten their orders well before me and had (they) ordered WELL after me...

And for my order that i had done on the 24th it was for an in stock doll and free event doll that had to be preordered, in which they did not remark that it would be a problem for that, since it was part of the free event. My Christoper has a broken thigh joint that was sent about the same day, and they said that her replacement and the free event doll would be in by valentines day. I do understand that it was the chinese new year but it seems like my order was the only one unfilled.

Will NOT order with Denver Doll again, unless its an item that is in stock but will use that as a last resort. They are nice and very quick in replying, but they give shallow answers and do not inform when there has been issues with an order. Its bad business and I am going to call Tuesday to enquire about the doll and if we cant reach an agreement about it, then I am going to insist on my money back

 

What did you order? Fairyland outfit for PukiFee, two pairs of Boneka shoes, a pair of Ruby Red sneakers and some wig caps.
When did you order? March 6, 2011.
How was the communication? Very good.
How easy was it to pay? Easy - Paypal.
How long did it take to ship? Shipped March 7, arrived March 14.
Was the quality appropriate for the price, in your opinion? Yes, absolutely.
Did the item look like the sales pictures? Yes.
Were you satisfied with the product? Very much so.
If you weren't satisfied, how did the company solve your problem? N/A
Would you order from this company again? Definitely.
Would you buy this company's products second-hand? N/A

 

What did you order?
A Leekeworld wig

When did you order?
Mar 9 2011

How easy was it to pay?
Very easy when paying by credit card.

How long did it take to ship?
3 days very quick.

Was the quality appropriate for the price, in your opinion?
Great quality good price

Did the item look like the sales pictures?
I ordered it in a different color than the photo

Were you satisfied with the product?
Extremely happy!

 

What did you order?
7/8 Shaggies wig.. just as a temp wig.

When did you order?
March 21st.

How easy was it to pay?
Easy.

How long did it take to ship?
Shipped same day. x3

Was the quality appropriate for the price, in your opinion?
I feel it's not a high price to pay, but I'm not very impressed with the wig only having two pieces...it makes it pointy, hard to keep on creates some bald spots...

Did the item look like the sales pictures?
What you can SEE in a picture looks the same,

Were you satisfied with the product?
For the price, how quickly it got here and it being a temp, yes. Is it my favorite ? No, but it works.

 

What did you order? Fairyland Realpuki Aki Shadow fullset with 2 faceups.
When did you order? December, 20, 2010.
How was the communication? Good.
How easy was it to pay? Easy - Paypal. LOVE the layaway option and auto-pay or email reminders.
How long did it take to ship? Shipped March 19, arrived March 21, by Priority Mail.
Was the quality appropriate for the price, in your opinion? Sure.
Did the item look like the sales pictures? Yes.
Were you satisfied with the product? Yes.
If you weren't satisfied, how did the company solve your problem? N/A
Would you order from this company again? Yes.
Would you buy this company's products second-hand? N/A

 

* What did you order? Dollzone MSD New Girl Body, in-stock Minifee Active-line hands, and an in-stock Leekeworld wig.
* When did you order? December 5th 2010
* How was the communication? Decent.
* How easy was it to pay? Easy. Paypal.
* How long did it take to ship? About 5-7 days, Though there was a bit of a mixup with the delivery, it arrived fine.
* Was the quality appropriate for the price, in your opinion? Decent enough for me to order it.
* Did the item look like the sales pictures? The hands and body, yes. The wig was a little darker, but that's to be expected.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Already have my next order waiting on layaway.
* Would you buy this company's products second-hand? N/A

 

* What did you order? Leekeworld Kyle Head with Defaut Faceup.
* When did you order? Feb 4th 2011
* How was the communication? Pretty good. They always e-mailed back within a day.
* How easy was it to pay? Easy. Paypal.
* How long did it take to ship? 3 Days.
* Was the quality appropriate for the price, in your opinion? Yes, he looks great.
* Did the item look like the sales pictures? Not really. But that's good cuz the photos on DDE were really weird looking.
* Were you satisfied with the product? Yes. The only problem is: I asked before I ordered the head if it would come with eyes. They answered and said if I order with a faceup, I'd get a pair of eyes. I was counting on this. I would have ordered a pair to save of shipping if they had said no. When my head came in, I DID get eyes. Only they were too small D: So they don't fit.
* If you weren't satisfied, how did the company solve your problem? I e-mailed DDE and asked what could be done. They said Leeke didn't send any eyes and that the eyes I got were from their personal stock. So there was nothing they could do. :\ That kinda made me upset. Now I don't have any eyes for him.
* Would you order from this company again? Yeah I guess.
* Would you buy this company's products second-hand? N/A

 

What did you order?
Leeke/DollGa Wig W-025 in Royal Gray

When did you order?
March 22nd

How was the communication?
Very good. Got an email confirmation of my order, and then a shipping notice the next day.

How easy was it to pay?
Easy, paid with a Mastercard.

How long did it take to ship?
Shipped the day after I placed the order, and then received it a mere two days later. Super fast!

Was the quality appropriate for the price, in your opinion?
Absolutely. Very reasonable shipping costs, as well.

Did the item look like the sales pictures?
Yes, though the color was a tiny bit lighter than I was expecting (likely due to my monitor settings).

Were you satisfied with the product?
Very much!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
I would indeed. Any time that I can avoid paying high, high EMS costs, I will.

Would you buy this company's products second-hand?
N/A

 

Denver Doll Emporium (DDE)

What did you order? DollFactory Pet Ari - 3rd Editon Bobo (w/pink face up)
When did you order? March 30, 2011
How was the communication? Friendly with a quick response time.
How easy was it to pay? Very easy using Paypal.
How long did it take to ship? Within two or three days after payment.
Was the quality appropriate for the price, in your opinion? Yes.
Did the item look like the sales pictures? Yes (the pictures had clothes, but the doll ordered was nude).
Were you satisfied with the product? Yes.
Would you order from this company again? Yes. I had a question about the payment, and it was answered the next day (along with my invoice).

If you weren't satisfied, how did the company solve your problem? N/A (I was totally satisfied)
Would you buy this company's products second-hand? Sure, depending on the product being offered.

 

What did you order? DollHeart Daniel outfit
When did you order? January 2011
How was the communication? Great, always friendly. They let me know as soon as it arrived.
How easy was it to pay? Very easy using Paypal, cash or creditcard. I but it in layaway and they let me make payments.
How long did it take to ship? n/a... I picked it up at the store
Was the quality appropriate for the price, in your opinion? Yes.
Did the item look like the sales pictures? Yes.
Were you satisfied with the product? Yes.
Would you order from this company again? Yes.
If you weren't satisfied, how did the company solve your problem? N/A I was satisfied
Would you buy this company's products second-hand? have before and would again

 

What did you order? Pukifee Ante basic (with sweet bunny face-up)
When did you order? January 2011
How was the communication? Good as always!
How easy was it to pay? I used Paypal, so it was very easy.
How long did it take to ship? They shipped immediately, and it arrived in two days.
Was the quality appropriate for the price, in your opinion? Yes.
Did the item look like the sales pictures? Yes.
Were you satisfied with the product? Yes.
Would you order from this company again? Yes.
If you weren't satisfied, how did the company solve your problem? ---
Would you buy this company's products second-hand? Yes!

 

What did you order?
Pukipuki Pong blank with blank sleeping face, Pukipuki body and a Winking Sugar face.

When did you order?
27 December 2010.

How was the communication?
There wasn't much, but it went fine.

How easy was it to pay?
Very- I did a 4 part layaway, and was invoiced automatically through Paypal.

How long did it take to ship?
From DDE to me took 2 days! I got the notice on 28 March, and received my package on 30 March. The wait from Fairyland was about as expected, given that I ordered during the Winter Event.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Very! They did forget to send my gift item, the Cupid2.2 face, with my original order though.

If you weren't satisfied, how did the company solve your problem?
I emailed them, and they said they'd mail it out right away, and it arrived three days later!

Would you order from this company again?
Absolutely.

 

I'd love to add some input here now that I'm active here again. ^-^


What did you order?
Leekeworld wig, acrylic eyes, MSD B&G Ymir with default faceup

When did you order?
October of 2010 ((I received everything in late January by the way))

How easy was it to pay?
Easy. ^^

How long did it take to ship?
A few months obviously because of the doll, but once they received the doll, they shipped him out right away and I got the order within a few days. ^^

Was the quality appropriate for the price, in your opinion?
I'd say so definitely. ^^ Also note that this was my first experience ordering a doll and accessories. o3o

Did the item look like the sales pictures?
Yes. ^^

Were you satisfied with the product?
Definitely.

Originally it was planned that if I ordered in October, maybe I'd receive everything before Christmas, or by my birthday(in January), but it ended up that nobody really knew what was going on with the doll, but that it wasn't going to arrive by that time. The peopled at DDE were so sweet though. They responded very quickly to email and they actually offered to refund back the money that was out towards the doll so far and to cancel since the doll wasn't coming by the expected time. ((I just waited though.)) When the doll finally did come, they actually shipped out everything right away(and with very quick shipping), which was nice. Everything came nice in a big cardboard box with the doll box and the eyes and wig. ^^

Would you order from this company again?
Sure. ^^

 

i haven't ordered anything through them, but i do go to their store in person and have purchased two dolls from them. the dolls are in perfect condition, and they have a great in-store selection of wigs, eyes, and clothing, along with several dolls. my sister picked out Elysia (BBB march) for the sheer reason that she was there, in stock, and got ho hold her and bond with her before purchasing. wendy and the other employees are quite helpful, and i do plan to order through them in the future.

 

What did you order?
CCC Ophelia

When did you order?
4/14/11

How was the communication?
Great!

How easy was it to pay?
just paid the invoice

How long did it take to ship?
She shipped less than an hour after I paid the invoice

Was the quality appropriate for the price, in your opinion?
Yes and no, the doll has some defects but its not DDE's fault because they dont make the doll. They did refund me 20$ for a foot that needs surgery though

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
Absolutely, I adore my new piglet! I was just upset about her foot needing repairs

If you weren't satisfied, how did the company solve your problem?
20$ refund because the metal part in her foot came out and the only way to reattach is to drill and reinsert a new wire.

Would you order from this company again?
Absolutely, They have great service and super fast shipping... I had my girl 5 days from when I clicked the buy it now button

***

What did you order?
Fairyland Pukifee Ante with faceup

When did you order?
uhh.... march 2011

How was the communication?
Simple but effective. They were nice enough to confirm that I snagged the ante that was in stock when they sent the invoice. I have messaged them about several things in the past and I always get a very fast and pleasant response

How easy was it to pay?
just used paypal!

How long did it take to ship?
I had my shipping notice 20 minutes after I paid the invoice... Now thats just incredible!

Was the quality appropriate for the price, in your opinion?
Absolutely! Fairyland has amazing products

Did the item look like the sales pictures?
of course

Were you satisfied with the product?
100% satisfied with my new baby

If you weren't satisfied, how did the company solve your problem?
No problems

Would you order from this company again?
I plan on ordering from them for most of my future dolling needs XD

 

What did you order? Fairyland LTF Dark Elf Soo with Face up.
When did you order? January 8th
How was the communication? At first, they replied to my emails withing a day or two, but starting around the 20 of March, they no longer replied to my emails. I didn't even receive an email saying she had shipped.
How easy was it to pay? Quite. I chose 4 month layaway
How long did it take to ship? The first time, it shipped March 15th. However, they sent the wrong doll by mistake. According to the tracking number on the box when I received it, it shipped April 16th and arrived on the 20th.
Was the quality appropriate for the price, in your opinion? Yes.
Did the item look like the sales pictures? Yes, even better actually.
Were you satisfied with the product? Quite when I finally got my DES.
If you weren't satisfied, how did the company solve your problem? Originally they sent me a Shiwoo boy. I emailed them and they sent me a shipping label within 5 days so I could send him back.
Would you order from this company again?
No. I'll order directly from the company.

 

* What did you order? A pair of 12mm Wicked Brilliant Glass Eyes

* When did you order? March 10, 2011

* How was the communication? Very good overall. I had sent an email three days prior to ordering, wondering about the color and quality between two different red eyes, to see which one was more "red" and not "orange red". They answered promptly, but a little after the time that I had already placed my order (which isn't really their fault, I was just kind of impatient in waiting for a reply and getting my eyes ordered XD). In the end, they still answered my questions and said that they definitely recommended the eyes that I had chosen because they were red, whereas the other one I had talked about were more orange. Regardless, they were very kind in answering, helpful, and generously informative anyways. It took about 2 to 3-ish days for them to reply to my email, which is quite fast in consideration.

* How easy was it to pay? Like 1, 2, and 3 with Paypal, so very easy.

* How long did it take to ship? They shipped on March 11, so they shipped out the very next day after I had ordered.

* Was the quality appropriate for the price, in your opinion? I believe so.

* Did the item look like the sales pictures? Yes.

* Were you satisfied with the product? Very much!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Definitely. This was my first time ordering from the company and they made my experience very pleasant overall.

* Would you buy this company's products second-hand? If the quality was still good, the seller of the second hand product is reputable, and I truly needed the product, then yes.

 

What did you order?
(1) Resinsoul Mei-boy
(2) Fairyland PKF Bonnie, PukiPuki PongPong

When did you order?
(1) January 3rd
(2) February 9th

How was the communication?
Very good. Questions were answered very quickly.

How easy was it to pay?
Very easy, via Paypal.

How long did it take to ship?
Roughly 3~4 days.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes .

Were you satisfied with the product?
Yes, and since two of the items were gifts, the recipients were very happy as well.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yes indeed.

Would you buy this company's products second-hand?
N/A