Denverdoll Feedback (ALL)

* What did you order? Fairyland Ante Elf, Leekeworld Mikhaila, an entire herd of Pukis, Wigs, Clothes, and shoes
* When did you order? December 15th-current day
* How was the communication? very good communication, ALWAYS
* How easy was it to pay? Very, VERY easy.
* How long did it take to ship? DDE consistently ships my dolls out within a day or so of them receiving the shipments from overseas
* Was the quality appropriate for the price, in your opinion? DEFINITELY!
* Did the item look like the sales pictures? Yes, and sometimes cuter in person
* Were you satisfied with the product? Very, VERY satisfied
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely.
* Would you buy this company's products second-hand? N/A

NOTE: With the exception of possible exception of Leekeworld, I'd much rather purchase my dolls through DDE, than through the individual doll companies. DDE's customer service and product handling always impresses me... unlike the service I've gotten from some doll companies. The communication is always top notch with DDE, and they're VERY careful to get my order right, every time-- and I always get a shipping notice so that I can stalk my mailman for the appropriate timeframe. Any delays in delivering my orders seem to ALWAYS match up to delayed delivery times from the actual doll companies (not anything DDE can help), so I don't really count that against DDE. PLUS (!!) now and then they'll have an item in stock that's been discontinued, or sold out from the doll companies. It's like Christmas, every time! The girls there are very friendly, helpful, and patient. I Denver Doll... can't wait to move back to Colorado so that I can visit the store in person!

 

What did you order?
Dollfactory Kiki (in-stock), PukiFee Zoe (pre-order)

When did you order?
Kiki - April 20th or something, Zoe - May 2, both 2011

How easy was it to pay?
As easy as it can possibly be

How long did it take to ship?
Kiki was shipped 2 hours after the order, Zoe - May 19.

Was the quality appropriate for the price, in your opinion?
Yes, even though I still don't have my Zoe - their prices match direct order prices, so they are very fair.

Did the item look like the sales pictures?
Yes, exactly.

Were you satisfied with the product?
There was a cast problem with Kiki's leg, but I turned down full refund DDE offered me to keep her, so I must have been in love with that pig Seriously, very happy. I have two more non-shipped pre-orders with them, so I will be back to this thread.

 

I have ordered from Denver Doll twice in the past, first time some clothing items and the second time a limited Pipos Charlotte fullset. Both times were a great shopping experience for me as the shipping was fast, communications prompt and items were all as good as expected or even better I will definitely order from DDE again in the future.

 

* What did you order?
FL LTF blue mongri outfit, 2 pairs of acrylic eyes, and a shaggies wig
* When did you order?
May 23rd
* How was the communication?
I asked them a question on FB and they replied promptly (this was before i placed my order)
* How easy was it to pay?
Very easy, just awaited the paypal invoice ^_^
* How long did it take to ship?
Immediately after paying, I got a shipping notification! And I recieved my order 2 days later.
* Was the quality appropriate for the price, in your opinion?
Of course, though I know they don't set the price for the fairyland outfit.
* Did the item look like the sales pictures?
Indeed.
* Were you satisfied with the product?
Incredibly
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Indeed, I have an ongoing layaway with them.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
FL MnF ShuShu ALC NS and some accessories for her
* When did you order?
February 2nd
* How was the communication?
Very good! They were prompt in responding to my emails and were very patient with my inquiries. n_n
* How easy was it to pay?
Super easy! I originally bought her on deposit, but decided to pay her off early. I emailed DDE and they sent me an invoice for the remainder.
* How long did it take to ship?
Seeing as Fairyland was behind on orders, she was not sent to DDE until May. However, as soon as DDE received her she was shipped right out on May 16th and arrived on the 23rd. So it was great!
* Was the quality appropriate for the price, in your opinion?
My Maarit is so much more beautiful in person! It makes me so glad that DDE carries Fairyland, otherwise I would never have gotten her!
* Did the item look like the sales pictures?
Oh yes, better even!
* Were you satisfied with the product?
Extremely. She poses like a dream and is just sooooo cute!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely!
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
A herd of Fairyland dolls, Dim, Bobobie, Elfdoll. Got tons of shoes, clothes, eyes, wigs, re-ments, patterns books.
* When did you order?
Starting in Feb. 2008 to current date.
* How was the communication?
There is no better, the Ladies are great!
* How easy was it to pay?
Very easy.
* How long did it take to ship?
The ladies at DDE are super about shipping items out asap.
* Was the quality appropriate for the price, in your opinion?
Always top quality products I have received.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Extremely.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
DDE is my favorite doll store to shop at, my dollie kids wouldn't have it any other way!
* Would you buy this company's products second-hand?
Yes, I have adopted items that were purchased from DDE.
​

 

I have mixed feelings about DDE I have ordered only a couple of times from them and for the most part they were great, up until now. I just had them drop the ball big time on my last order which was a minifee vamp elf girl woosoo with a line body and faceup the order was placed and paid in full on Jan 1 or 2 of 2011. To make a long story short at the end of March I received a doll but it not the doll I ordered it was a human woosoo. I called the next day thinking they got my order mixed up with someone elses and they said they would call Fairyland and call me back, they didn't call me back so i called them. The person didn't even apologise that's a pretty big screw up don't you think I would atleast get an apology I still haven't gotten an apology from them! They said Fairyland would do a rush on another head that it would take a couple of weeks they would then send the head with and return shipping label in the box to send the other head back to them. They would notify me when they receive the head from Fairyland after two weeks I called and a couple of times since then nothing no apology nothing. Last Tuesday when I was out of town of coarse I get and email saying the head was shipped to me, I emailed them saying i'm out of town that I won't be back until the following weekend, I did get a reply that saying it's fine. When I received and opened the head on Tuesday 6/2 it was the right head but nothing else, no note, no return shipping label. so I have to go up to the post office and pay for shipping back their mistake and tell myself i'm sorry for ordering from DDE in the first place!

 

[FONT=&quot]* What did you order?[/FONT][FONT=&quot]
DZ Chen Wig, PukiPuki Kitty outfit (featherfall)
* When did you order?
May 14, 2011
* How was the communication?
Great communication. Prompt email and notifications.
* How easy was it to pay?
Easy. Paypal.
* How long did it take to ship?
Three days! I ordered on a Saturday and received it Monday. It was super fast especially for a weekend order!
* Was the quality appropriate for the price, in your opinion?
Everything was in great condition.
* Did the item look like the sales pictures?
Yep
* Were you satisfied with the product?
Yep. The pukipuki outfit is so cute and fits my tiny perfectly!
* If you weren't satisfied, how did the company solve your problem?
I had originally wanted a different wig that had been retired from production. Their sight had it available as an option, so I thought it was in-stock. I received an email almost instantly after I placed my order letting me know that the wig was indeed no longer available. They gave me the option to get my money back, but I chose a different wig for the same price and they had no problem with that. Everything worked out and I’m happy with my order.
* I will probably order from them again.[/FONT]

 

* What did you order?
PKF Bonnie NS
* When did you order?
February 17nd
* How was the communication?
Very good and always friendly
* How easy was it to pay?
Easy, i used layaway
* How long did it take to ship?
When it arrived at denver doll, they shipped it very fast, after receiving my payment
* Was the quality appropriate for the price, in your opinion?
Yes, absolutely. She´s such a sweetheart
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes, i am. Absolutely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely. Thank you for your patience with me
* Would you buy this company's products second-hand?
N/A

 

After waiting 3 months for my PKF Bonnie that I bought direct from Fairyland, I have never thought of buying direct again. Why? Because most all of my dolls that I desire & doll needs, such as clothing, wigs, eyes, etc., can be purchased a DDE. I've purchased almost everything I own from them! It arrives from CO to CA within 5 days, tops, every single time.

They are very kind, trustworthy, and funny, too -- I've send them several e-mails stating that I had forgotten to submit my order, thinking that I did, and they know this as a "character trait" of mine and have a good time teasing me and calming me down and ensuring me that they can fix any issue I may have.

If it weren't for these guys, I can't imagine life with dolls. I really couldn't. I try not to buy direct anymore, preferring only very reputable stores via online, located here within the US. DDE is my #1 choice -- and I have told them that several times!

 

I am fortunate enough to live nearby their store. I really love it - their store is awesome and the staff is very friendly. I bought Elisia (BBB March) there and if I get another doll from a company they carry, I will more than likely order it from them rather than from the company.

 

What did you order?
Leeke World Bette Shoes (LS-132) for SD in black

When did you order?
June 12

How was the communication?
There was no need for communication

How easy was it to pay?
Very easy, Paypal

How long did it take to ship?
Items arrived on June 17. Shipping was great~

Was the quality appropriate for the price, in your opinion?
Yes

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
Yes, except for the fact the shoes are a little big. No fault on DDE's part whatsoever. I'll probably save them for a future girl with bigger feet

If you weren't satisfied, how did the company solve your problem?
n/a

Would you order from this company again?
Yes

Would you buy this company's products second-hand?
n/a ​

 

What did you order?
A Leeke Project Doll Mikhaila

When did you order?
April 3, 2011

How easy was it to pay?
Very easy; I love their layaway.

How long did it take to ship?
They shipped her the same day I made my last payment. I had her three business days later.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Better!

Were you satisfied with the product? Yes, but one of my dresses was missing.

If you weren't satisfied, how did the company solve your problem? I contacted DDE right away, and received a reply by that afternoon. I had the dress by the end of the week. Their staff is very friendly and professional.

Would you order from this company again?
Yes. I have ordered several times from them, and will order again.
Definitely.

Would you buy this company's products second-hand?
I would if they were available.

 

I have mixed feelings about DDE. I've ordered from them 3 times now. The first time was a wig, it was great, I was happy. The second time I ordered from them was a 5StarDoll Tong Tong that wasn't instock. While I realized I would have to wait, I didn't expect all the complications that came when it came time to ship to me. Along with my doll I had ordered two pairs of shoes, the shoes are wonderful. However, the free gift from the original doll company that they said would be included was not. The free stuff they promised my boyfriend that would be in there on account of because of their mistake (my order was put in in time to get with their mass order to the company, but for whatever reason my order wasn't placed with it and so it was put in almost a month later) the package didn't arrive for my birthday, wasn't in there. They also sent me the shipping information for the wrong order, twice. When asked about the items missing that had been promised, all I got was a "Sorry you had problems before, thanks for giving us another chance" which came when I broke down and ordered some socks through them. I will probably never use DDE again.

 

What did you order?
Fairyland minifee boots

When did you order?
February sometime (2011)

How easy was it to pay?
Very easy, and I love how DDE allows layaways .

How long did it take to ship?
It took Fairyland four months to make the boots, but DDE shipped em within a day of them arrive and they came super quick!

Was the quality appropriate for the price, in your opinion?
Fairyland's stuff is generally good quality, and DDE packed the boots nicely so they wouldn't be damaged.

Did the item look like the sales pictures?
Yes but it was Fairyland's photo.

Were you satisfied with the product?
Indeed. I buy from DDE whenever possible to save on shipping and to get layaways. I also bought a minifee Karsh from them a while back, and I love him! Thanks for everything, DDE!

 

What did you order?
A pair of glass eyes and 3 pairs of 45X shoes

When did you order?
Saturday, July 17 - around 8PM

How easy was it to pay?
Very easy - I paid with my AMEX via PayPal.

How long did it take to ship?
It literally shipped overnight. It came yesterday afternoon. I am blown away!

Was the quality appropriate for the price, in your opinion?
Yes, but I am pretty sure they are re-selling near the price of the product originally. Either way I found the prices reasonable for what I got.

Did the item look like the sales pictures?
Even better - the eyes were a much prettier shade, and the shoes were MUCH cuter.

Were you satisfied with the product?
Yes, very. I will definitely buy from them again!

ETA: I already have bought a few more things from them, and once again I will be receiving my package in less than 48 hours

 

Didn't order anything. Instead I was able to actually go to Denver Doll. I went once before in Nov 2009. Today they were as helpful as then. I had a list of items I for sure wanted as well as some items I wanted to take a look at and they even let me try an outfit for 5Star tinies on a LTF girl they had on hand. By the way the dress was to big around body. Length was not an issue but the dress was just to loose.

I bought quite a bit, but every item I bought I know will work for my kids back home. I am on vacation so was lucky to get to go to DDE and very happy they let me have a great day.

 

What did you order?
Minifee body & Pukipuki Ante

When did you order?
April 29 & July 15 (respectively)

How easy was it to pay?
Super easy - Their system of payment is easy to understand and I used Paypal to pay.

How long did it take to ship?
MNF body shipped on July 26; Pukipuki Ante shipped on July 23.

Was the quality appropriate for the price, in your opinion?
(This has more to do with Fairyland than DDE) Yes, since FL has had their prices increase, I have noticed a better quality in their BJDs. They have a better feeling to them than some of the ones I purchased in 2010 and early 2011, and there are less defects than the previously mentioned dolls. While I did pay a little extra for the hands and wigs going through DDE rather than the company, I did not mind paying the extra dollar or two to save me $40-50 on shipping and without having to join a G.O.

Did the item look like the sales pictures?
They are better in person!

Were you satisfied with the product?
Yes, very. I will continue to buy from FL and especially DDE.

I also wanted to mention that they have always been great about keeping in contact with me whether I have had an issue or not. I find them very friendly and helpful even in stressful situations.

 

What did you order?
B&G 1/3 Female Body in White skin

When did you order?
sometime in April

How easy was it to pay?
Very easy, used Paypal.

How long did it take to ship?
It took a bit to have it shipped to me, but the body had to be ordered from B&G for me.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
It looked as I hoped

Were you satisfied with the product?
Yes, There was some confusion on the weather or not White skin was still able to be bought on my end. They went as far as to take pictures once the body made it to them to confirm I was happy with the color of the Body. Ended up being that B&G still uses their old Resins on White skin and not the French they have switched to for normal skin.

If you weren't satisfied, how did the company solve your problem?
There were no Issues. They did reply back to my emails timely and worked with me on my concerns about color matching a head I bought the body for.

Would you order from this company again?
Yes. I have ordered several times from them, and will order again.
Definitely.

Would you buy this company's products second-hand?
I would if they were available.

 

If DDE has it why go anywhere else? I don't live close by, but I'm in driving distance. I have purchased more from DDE than the doll websites. I have boughten clothing and shoes hundreds of times and if they don't fit my doll, I bring it back and get something else. They are a god-send in the BJD doll world.

They offer reasonable layaways terms to fit everyones budget. It's an adorable store and they are so nice to talk to. I have had them ship to me and it arrives at my door the next day!

My rating is more than 5 stars...............they go above and beyond to please.

Thank you DDE for being there and having a heart of gold to please us wonderful dolly people!

XOXO