Denverdoll Feedback (ALL)

What did you order?
I have orderd from them 3 times!
Bobobir Mei + Wig ,Shoes, dress
Bobobie Isabella+Wig ,Shoes, Sailor outfit
Planetdoll Riz+ 2 wigs , 3 pairs of shoes

When did you order?
2010 July
2011 Jan
2011 July 29
How was the communication?
Great! They are very friendly and help me with every question I had.
How easy was it to pay?
Extrimly easy and fast!Using mastercard.

How long did it take to ship?
Once the dolls were in stock , a couple days! Lightning fast.

Was the quality appropriate for the price, in your opinion?
Absolutely!
Did the item look like the sales pictures?
Iven better dolls were alot cuter in real life.
Were you satisfied with the product?
Ofcourese! And I am very pleased with their service and I will definetly order from them againe.

 

* What did you order? DollZone Yuu-2 Full Set
* When did you order? Early 2009
* How was the communication? Like talking to an old friend
* How easy was it to pay? No problems at all
* How long did it take to ship? After paying for my layaway, within 10 days
* Was the quality appropriate for the price, in your opinion? Absolutely.
* Did the item look like the sales pictures? Yes. Completely
* Were you satisfied with the product? Perfectly. Yuu was only my second BJD so I gave him a lot of thought. I am glad I bought from Denver Doll. Since then I have ordered eyes, wigs, putty, clothes, shoes, and recently a LeekeWorld Miyu cat
* If you weren't satisfied, how did the company solve your problem? NA

 

* What did you order? 2 wigs and the guess doll cagey outfit.
* When did you order? June 13, 2011
* How was the communication? Very good, I sent a email and had a reply in 5-10minutes.
* How easy was it to pay? Very easy, just had to use my card.
* How long did it take to ship? My items shipped the next day, and I got them the day after.
* Was the quality appropriate for the price, in your opinion? Very much so.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, but the pants didn't fit.
* If you weren't satisfied, how did the company solve your problem? DDE was very helpful, the pants for the cagey outfit didn't fit so I emailed them asking if I could send the outfit back. I got a reply in under 10 minutes telling me that I could and that I would get a gift card back. I was very happy with the service and how fast I was replied to, I'll definitely order from them again.

 

COMPANY NAME
* What did you order? Yo SD outfit, and underwear
* When did you order? Feb 1, 2011
* How was the communication? Excellent
* How easy was it to pay? Very
* How long did it take to ship? Shipping was prompt
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? n/a

 

I buy from them all the time. I'm not sure I can even remember what all I've bought.

* What did you order? DIM Alpon, SD Kid tan Emilia & PKF Ante + wigs, eyelashes, eyes, eye putty
* When did you order? Um. I'm not sure. All in 2011.
* How was the communication? Super fantastic
* How easy was it to pay? Extremely easy
* How long did it take to ship? Prompt shipping though my poor Ante and Alpon ended up victims of the Canada postal strike, not at all the fault of DDE though.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Absolutely
* Were you satisfied with the product? Every time
* If you weren't satisfied, how did the company solve your problem? No problems
* Would you order from this company again? I just ordered again recently. I am sure it's only a matter of time before I place yet another order.
* Would you buy this company's products second-hand? doesn't really apply

I really love them, I've had a few email exchanges about orders and verifying things and they've been pleasant and prompt. They are my go-to site for a lot of things.

 

* What did you order?
Fairyland Littlefee Leah w/o face-up (NS), Wings, LFW-10 Peacock Pink Wig

* When did you order?
Aug. 11, 2011

* How was the communication?
Fast, most questions were answered in an hour or less.

* How easy was it to pay?
Very easy, I used Paypal.

* How long did it take to ship?
The item was shipped out Aug. 11 and arrived Aug. 13 (shortest wait time for a doll ever)! Everything is here except the wig.

* Was the quality appropriate for the price, in your opinion?
Fairyland has excellent quality, same as usual.

* Did the item look like the sales pictures?
There wasn't a sales picture of the item w/o face-up, but the body looked exactly the same as did the wings. I did not receive the wig yet (on preorder). I will update when I get it by adding to this thread.

* Were you satisfied with the product?
There were some blue marks on the back where the magnets are and one of the seam-lines on the arms was crooked. The box was also scratched up. Other than that I was completely happy with the product.

* If you weren't satisfied, how did the company solve your problem?
I don't really think any of it was DDE's fault, it was how it was made. They already state on the website that they won't do anything about the box.

* Would you order from this company again?
Absolutely, the service is amazing!

* Would you buy this company's products second-hand?
Sure, I don't see why not.Though they are a go between, so these are not really their products.

 

* What did you order? Fairyland a La Carte Minifee Ruth
* When did you order? May 10, 2011
* How was the communication? Excellent
* How easy was it to pay? Very easy
* How long did it take to ship? DDE clearly states on the Fairyland page of their site that it currently takes 10-12 weeks to ship. That is exactly how long it took to ship.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Only partially. Somewhere along the way, my a La Carte order was miscommunicated, and I received a doll on the "Normal" body when I had actually ordered the "Muscular" body.
* If you weren't satisfied, how did the company solve your problem? DDE was AMAZING. I let them know immediately what had happened, and they immediately sent out a Muscular body they had in stock and a post-paid shipping label so that I could send the Normal body back to them.
* Would you order from this company again? Absolutely yes.
* Would you buy this company's products second-hand? n/a

 

What did you order?
Dollzone Mo, Resinsoul Mei hwas, some boots, leekeworld wig, Glib acrylic eyes

When did you order?
Beginning of May

How was it to pay?
I didn't have any problems

How long did it take to ship?
Once they got everything in it shipped promptly, I'd say 3-5 days

Was the quality appropriate for the price, in your opinion?
Most definitely, I wasn't disappointed with anything! ^_^

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
Completely

Any Problems?
None whatsoever! I would definably order from then again!

 

What did you order?
Dollheart outfit

When did you order?
End of August

How was it to pay?
Pretty easy, with Paypal

How long did it take to ship?
I bought the item on a Friday and the price was given to me on a Saturday, which was also when I paid. On that same Saturday, they had already shipped it. It arrived to me on the following Tuesday.

Was the quality appropriate for the price, in your opinion?
Yup. Dollheart!

Did the item look like the sales pictures?
definitely.

Were you satisfied with the product?
Yes!

Any Problems?
No problems.

 

* What did you order?
Fairyland feeple65 with Leekeworld wig

* When did you order?
Aug. 8, 2011

* How was the communication?
I called them and the order was processed and shipped out the very day itself

* How easy was it to pay?
Via debit card. Fast and easy

* How long did it take to ship?
Shipped on the 8th evening and arrived on the 9th. I did request for a express as I really hate how the other shipments put the parcel at the doorstep even if its pricey.

* Was the quality appropriate for the price, in your opinion?
Fairyland dolls are excellent in quality.

* Did the item look like the sales pictures?
As I didnt get the fullset I have to say its unfair. She is very pretty and good looking. The makeup is slightly different though. A little darker but still very good.

* Were you satisfied with the product?
As far as what I am expecting, yes I am satisfied with product and service by DDE.

* If you weren't satisfied, how did the company solve your problem?
Theres nothing to be not satisfied.

* Would you order from this company again?
Yes. Amazing service and calling just makes trading easier.

* Would you buy this company's products second-hand?
As this is a product issue, yes I will buy a fairyland second hand. However as the price is usually higher then the product new itself, I will rather order a new set especially when DDE has them instock.

 

* What did you order? Impldoll Xiaowei with chimera parts
* When did you order? June 15 2011
* How was the communication? Prompt, patient and friendly
* How easy was it to pay? Easy, I used their autiomatic layaway option and my card was auto-charged on the same date every month
* How long did it take to ship? So fast she got here before their email did =)
* Was the quality appropriate for the price, in your opinion? Absolutely!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a

I have bought from DDE before and will almost certainly do so again. They really take the worry out of overseas buying and are so nice and helpful to deal with. A trouble-free transaction!

 

* What did you order? Resinsoul Song, Leeke World Wig, Glass eyes, and Dollzone shoes.
* When did you order? September 28th
* How was the communication? Very good!
* How easy was it to pay? Very easy, just used Paypal.
* How long did it take to ship? Only 5 days, it arrived on October 3rd. It probably would have arrived sooner, but the post doesn't deliver on weekends.
* Was the quality appropriate for the price, in your opinion? Yes, very!
* Did the item look like the sales pictures? I believe it looked even better!
* Were you satisfied with the product? Completely.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definitely!

 

* What did you order?
Fairyland Pukipuki Ante

* When did you order?
September 13

* How was the communication?
Excellent, very responsive

* How easy was it to pay?
Very easy - used Paypal

* How long did it take to ship?
Shipped on the same day i made payment (Sept 14), arrived 3 weeks later (international order, priority mail international)

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes, if anything it looked even better in person

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Yes

 

What did you order?
A Souldoll Soulkid Amy
When did you order?
October 28th
How was the communication?
Very good.
How easy was it to pay?
Very easy, I payed by paypal. They sent me an invoice the day after I ordered her.
How long did it take to ship?
A few hours after my payment, they had shipped her. (She was already in stock) She got here SUPER fast, she was shipped the 29th, and got here today, the 31st!!!
Was the quality appropriate for the price, in your opinion?
Yes! Absolutely.
Did the item look like the sales pictures?
Nope. She's far more gorgeous in real life.
Were you satisfied with the product?
For sure!
Would you order from this company again?
I would definitely order from both Souldoll and DDE again.

 

I have done business on 3 occasions this year with Denver Doll, and they have been wonderful to work with! They ship fast, the prices are reasonable and the communication is fantastic!

 

What did you order?

A Fairyland Feeple65 Chloe + sleeping faceplate, face-ups included on both faceplates + LeekeWorld / DollGa wig 8-9 inch W106 (Darcy) in limited BabyPink all on 5 part layaway

When did you order?

Layaway order commenced 28[SUP]th[/SUP] June, 2011 and final payment was made after DDE informed me of her arrival, 13[SUP]th[/SUP] October, 2011

How was the communication?

Brilliant – friendly, fast & informative

How easy was it to pay?

Very – all via Paypal

How long did it take to ship?

After final payment was made on the 13[SUP]th[/SUP] October my Chloe was posted out via USPS Registered International next day on the 14[SUP]th[/SUP] & arrived just 11 days later on Monday the 25[SUP]th[/SUP] October, 2011 – pretty good speedy shipping if you ask me!

Was the quality appropriate for the price, in your opinion?

Very! Only a minor difference in shipping price($75 USD as opposed to $60 USD for EMS Korea from FL) and definitely worth it to have the option of a Layaway on FL dolls.

Did the item look like the sales pictures?

Far better! FL dolls always look far more gorgeous in person and I’d been wanting a Chloe since the release of the Feeple65 line by CP / FL last year. The dreaming faceplate is so gorgeous I’m tempted to put a second blank Chloe on layaway in the near future so that I can have a body for both faceplates… and a blank faceplate to play with to boot =^-^=

Were you satisfied with the product?

Very!

Would you order from this company again?

Already planning to

 

I'm doing this review because I have had less than spectacular results from DDE, to the point that I refuse to give them any more of my business.

My Dollzone Cosmo order very early this year:

I had to do a lot of research myself to be sure the Cosmo head would work on the 72cm DZ body. Dollzone themselves said it would work when I asked via email, and I saw a Roderich head on that body via a thread here on DoA, so I knew that while it might work, there should be a huge neck gap. I was okay with that because I wanted the doll a specific height to scale with my other dolls, as his character is extremely tall. So, I called ahead, explained the whole thing to DDE, and mentioned Cosmo's head wasn't on their site but it was on Dollzone's, so they said something to the effect of "if it's on their site, we sell it. just order a Chen head or something and then put in the order notes that you want Cosmo's head instead." Done and done a few minutes later. I don't remember who I talked to, but they said they would keep an eye out for that specific order.

Now comes the weird part. Excited that one of my most important character dolls was finally on order, I waited for the paypal invoice. And waited. And I think it was two days later I finally emailed and asked where it was. And I get back, "we're not sure if we should sell you this combination, we're not sure it works." *facepalm* If I order a head/body combo that doesn't work, it's myyyy fauuuult. But I already talked about this over the phone! At length! So finally I do get the invoice after reassuring them that yes, I do want to order what I... ordered. Y'know? After that, it all went fine. I would have overlooked that (and actually forgot about it) until the next problem with a different order.

My MNF Luka fullset order very early this year:

I have left Fairyland some pretty nasty feedback over their product (plus making DDE orders wait 4 months while direct orders were filled in 2 months or less), but this is the part that applies specifically to DDE. I qualified for the MNF sleeping elf vampire Chloe head, but to the best of my knowledge there was no event info posted on DDE's site for the MNF line at that time because the event had just started, and also FL had just said on their twitter that there would be no MNF event item, which was a surprise to everyone watching them. The going theory was that the item wasn't approved for some reason... but I digress. FL then out of the blue unveils the MNF vampire chloe head and happy joy, event item after all.

I emailed DDE partly to say that I'd qualified for the head, as I had no other idea how I was supposed to inform them if they needed to be informed (seriously, it's an event item I qualify for, why should I have to ask for it unless I am specifying a resin color or something... but MoC does it this way too BUT the info is very easy to find on how to say "I want the item"), and also mentioned that their site was bugged to order a fullset Rhea that wasn't even available anymore, instead of Luka. They got that part figured out for me fairly quickly... and apparently ignored the rest. Come eventual doll arrival, no event head. I emailed and they said "you were supposed to mention it in the ordering notes." Apparently this was in the event info posted somewhere on the site, y'know, the info I couldn't find and that I worried over and thus included the mention about in the order-straightening-up email in the first place. They tried to offer me a choice between two previous event heads, neither of which I wanted because I was very excited about the vampire Chloe one; the other option was to wait and "hope we get another one." I chose to wait.

FL should have shipped all qualifying orders with event heads, unless DDE told them, "this order does not want the event head" which is silly because DDE could sell the head and I do believe all dealers keep the unclaimed event items to sell... well, then, the other choice is that they sold my event head, and fast. After four months already spent waiting on a fully-paid doll, I had to wait another month thinking I would never see the event head I wanted until it finally did ship. I had considered it a lost cause by then, but I am glad I did finally get what I was due.

This is my tale, I am not a happy camper but I am liking Mint On Card now, so... sorry DDE. You do things like this, your customers get tired of it. And they tell other people about it. Where before I would refer people to DDE, I refer them to MoC now. When someone else in a thread I'm in recommends DDE, I summarize my experience and refer them to MoC. 'Nuff said.

 

What did you order?

A Fairyland LittleFee Ante w/face-up, pukipuk Arabian slippers, puki ice skates
When did you order?

Sep. 23rd

How was the communication?

fabulous! they were very nice and answered all of my questions about the event.

How easy was it to pay?

couldn't be easier

How long did it take to ship?

she was in-stock, and they shipped the very same day!

Was the quality appropriate for the price, in your opinion?

absolutely!

Did the item look like the sales pictures?

much cuter

Were you satisfied with the product?

Very!

Would you order from this company again?

as soon as I have the funds!

 

* What did you order? Resinsoul Boston Terrier Animal #37 + LTF Monster Hoodie
* When did you order? October 25, 2011
* How was the communication? I received a confirmation order the next day.
* How easy was it to pay? Easy. I paid via PayPal.
* How long did it take to ship? They shipped a day after I paid and I received it two weeks later.
* Was the quality appropriate for the price, in your opinion? Yes. Although, I was a little worried about the packaging as the box was a little flattened.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? A Fairyland Ante Elf
* When did you order? October 3, 2011
* How was the communication? Very good they answered all questions and sent prompt updates, tracking numbers, reciepts, ect.
* How easy was it to pay? Easy
* How long did it take to ship? Very fast .... I got her in 3 days
* Was the quality appropriate for the price, in your opinion? Yes quality was very good
* Did the item look like the sales pictures? yes....even better in person
* Were you satisfied with the product? YES YES YES
* If you weren't satisfied, how did the company solve your problem? N/A