Denverdoll Feedback (ALL)

May 10, 2006

    1. What did you order?
      Island Doll Amy Palace Versailles Full Set

      When did you order?
      10/17/2014

      How easy was it to pay?

      Super easy. Paid through their website.

      How long did it take to ship?

      They had the doll in stock, so I ordered it the morning of 10/17/2014 and received the doll at 2PM on 10/20/2014. Very happy with how fast it was!

      Was the quality appropriate for the price, in your opinion?
      Yes.

      Did the item look like the sales pictures?
      Yes, they look identical.

      Were you satisfied with the product?
      I am very satisfied with my purchase! This was my first BJD purchase and when I sent them an email with a few questions, they responded to me right away. Lovely company! Will definitely buy from Denver Doll Emporium in the future. :)
       
    2. * What did you order?
      1/6 size silicone wig cap
      14mm Chara Eyes
      * When did you order?
      October 23rd, 2014

      * How was the communication?
      Excellent. Sent a message to confirm order and sent a message when it was shipped.
      * How easy was it to pay?
      Very easy. There website has a wonderful checkout option on the website.
      * How long did it take to ship?
      1 day
      * Were there any missing or broken items in your order?
      Nope!
      * Would you order from this company again?
      Definitely. Shipping was incredibly fast to Canada and I intend to use this site for any smaller items I may need in the future.
       
    3. I had an absolutely smooth time with them and I plan on buying from them again.

      What did you order?
      ImplDoll Avery


      When did you order?
      in July


      How easy was it to pay?
      Super easy! And when I needed an unexpected layaway, they got right back to me via email and were super accommodating.


      How long did it take to ship?
      It took 12 weeks for the doll to arrive there because it wasn't in stock, but once they had told me he had arrived, it took only two days to get to me.


      Was the quality appropriate for the price, in your opinion?
      For sure! He's a great doll.


      Did the item look like the sales pictures?
      Yes.


      Were you satisfied with the product?
      Yes.


      Any problems?
      Not a bit!
       
    4. What did you order?
      Sillicone Cap - 6/7
      Sillicone Cap - 7/8
      Sunglasses - SD
      DollinStyle Bows - MSD Black
      Jinny JS072 Dylan - MSD Brown
      Lorang Molrang - Picot Blue
      3 Tier Swan skirt - Black
      Wig LR004 Josie - 6/7 Eve Cream
      Wig LR004 Josie - 6/7 Eve Cream
      Wig U-063 - 8/9 Unique ~ Custom Color
      Wig U-102 - 7/8 Unique ~ Custom Color

      When did you order?
      November 25.

      How easy was it to pay?
      I had special circumstances.

      My hubby was visiting the area while on a trip. I requested if I could make a list and have him purchase the items in person. They agreed, and packaged everything up for him to purchase. Even verifying the order.

      Communication was open and quick.

      How long did it take to ship?
      Purchased in person.

      Was the quality appropriate for the price, in your opinion?
      Most definitely for all items, but the wigs are especially impressive! So soft and lovely.

      Did the item look like the sales pictures?
      Yes, beautiful.

      Were you satisfied with the product?
      Yes, very satisfied with my order, and the accommodating customer service. They just don't make 'em like that any more.

      I will definitely order from Denver Doll again :)
       
    5. What did you order?
      x3 Doll Chateau Elizabeth

      When did you order?
      March 29th, 2014

      How easy was it to pay?
      Set up a 4 month layaway was able to use Paypal. Very easy.

      How long did it take to ship?
      Purchased in person.

      Was the quality appropriate for the price, in your opinion?
      N/A

      Did the item look like the sales pictures?
      N/A

      Were you satisfied with the product?
      It took a long time getting to me and I wish there had been better communication when it came to my order but DD went above and beyond making everything right for me and I highly recommend them for that reason. Great store!
       
    6. What did you order?
      A Leekworld Wig - instock.
      When did you order?
      January 26th, 2015. I ordered late night, and it shipped next day.
      How easy was it to pay?
      Really easy, just put in my payment info.
      How long did it take to ship?
      It shipped next day, and arrived two days later.
      Was the quality appropriate for the price, in your opinion?
      Yes! The wig looks really nice - unfortunately, the doll it is meant for is coming next week, so I am unsure as to the fit. If there is any error, it is my own.
      Did the item look like the sales pictures?
      Yep!
      Were you satisfied with the product?
      I am very satisfied with the wig. Unfortunately as previously mentioned, I have no clue as to how it looks on the doll.
       
    7. What did you order?
      Minifee basic Celine (on layaway)

      When did you order?
      October 2, 2014

      How easy was it to pay?
      Very easy, they sent an invoice when payment was due which I paid via Paypal.

      How long did it take to ship?
      She shipped February 3, 2015 and she arrived at the Canadian post office February 9.

      Was the quality appropriate for the price, in your opinion?
      Yes, she is worth every penny.

      Did the item look like the sales pictures?
      Pretty much. Most pictures of her are fullset, which I didn't order.

      Were you satisfied with the product?
      I'm very satisfied! I love Celine and I'm looking forward to buying clothes for her soon.
       
    8. What did you order?
      DollZone Ivy

      When did you order?
      2/24/14

      How easy was it to pay?

      Super easy. Paid through their website.

      How long did it take to ship?

      My doll was in stock and she arrived 4 days after I ordered her as she was shipped the day of purchase.

      Was the quality appropriate for the price, in your opinion?
      Yes.

      Did the item look like the sales pictures?
      Yep!

      Were you satisfied with the product?
      Very much so! The website was clear, the shipping was immediate, and I didn't have to be patient at all! ;) Lovely company! Will definitely buy from Denver Doll Emporium in the future.
       
    9. I would order fom the because they are in the US and have been in business for years.
       
    10. What did you order?
      Leekeworld Ashley + wig


      When did you order?
      26th of March 2015


      How easy was it to pay?
      Very; I paid by paypal.


      How long did it take to ship?
      Since it was in-stock items, it took about a day.


      Was the quality appropriate for the price, in your opinion?
      As the price was the same as the company's, I would say so.


      Did the item look like the sales pictures?
      Yes.


      Were you satisfied with the product?
      Yes.


      I am also very satisfied with their service! Upon making my order I left a message about getting a figure of a different shipping method than the one I originally choose. They provided information about the shipping fee for the other service, on the paypal invoice, and said that I could just tell them if I would like to change the shipping service, and that I did. I received a new invoice within minutes. Super!
       
    11. What did you order?
      Ringdoll Eve fullset

      When did you order?
      January 18, 2015

      How easy was it to pay?
      Very easy by PayPal

      How long did I take to ship?
      About a week. Surprisingly, they had one last one in stock. They shipped it right away once they confirmed payment.

      Was the quality appropriate for the price, in your opinion?
      Yes. Same as buying directly from the company.

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Yes, very! I was expecting some wear since the doll was in stock for a while however, it was kept very well. Aside from box wear, Eve was in very good condition.
       
    12. What did you order?
      Doll Chateau Zora

      When did you order?
      December 2014 on layaway

      How easy was it to pay?
      Super easy. PayPal

      How long did I take to ship?
      About a month after final payment.

      Was the quality appropriate for the price, in your opinion?
      Yes. Same as buying directly from the company.

      Did the item look like the sales pictures?
      Yes with a few differences. No wig but that was my misunderstanding not theirs.

      Were you satisfied with the product?
      Zora herself is exactly what I wanted.
       
    13. * What did you order?
      I preordered a Fairyland Littlefee Pongpong2 Fullset, with premium eyes and wing parts.

      * When did you order?
      November 13th, 2014.

      * How was the communication?
      Great. They responded to all of my numerous inquiries very quickly and they were always patient.

      * How easy was it to pay?
      Very easy; I used paypal.

      * How long did it take to ship?
      It shipped on 3/27/15, so... about 19 weeks, which is a little more than their estimated wait time.

      * Were there any missing or broken items in your order?
      One hand was so thin that there was a hole in it. Everything else was perfectly fine.

      * If there were any problems with your order, how did the company handle them?
      After I sent photos of the hand to DDE, they sent out a replacement immediately.

      * Would you order from this company again?
      Absolutely.
       
    14. I agree, Denver Doll is really great! I just ordered a bunch of eyes- and they had my package into the mail within 24 hours of receiving payment. Really nice company. I have ordered dolls from them in the past, and had equally great experiences.

      * what did you order: brilliant glass eyes (lots of them)
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? exactly
      * Were you satisfied with the product? yes
      * Would you order from this company again? yes
       
    15. What did you order?
      Minifee Miyu (Layaway)

      When did you order?
      April 13th, 2015

      How easy was it to pay?
      Very easy, I paid by paypal invoice.

      How long did it take to ship?
      She was shipped May 21, 2015 and arrived on May 23, 2015!

      Was the quality appropriate for the price, in your opinion?
      She had an imperfection on her leg piece unfortunately.
      The quality of Fairyland can be a hit or miss. :|

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Overall I was pretty satisfied, besides the imperfection.

      Would you order from this company again?
      Yes, they are by far my favorite BJD dealer to order from.
       
    16. What did you order?
      a Doll Chateau Event doll Larry

      When did you order?
      March 29th, 2014

      How easy was it to pay?
      Very easy, I did a 4 month Layaway paid with Paypal

      How long did it take to ship?
      he arrived at DDE 3 months after ordering and they shipped the same day I paid off the layaway

      Was the quality appropriate for the price, in your opinion?
      Yes it definitely was.

      Did the item look like the sales pictures?
      IMO he was even cuter IRL <3

      Were you satisfied with the product?
      Not with the original doll (it had the magnets installed backwards so the antenna wouldn't work properly and it had a deep gash on his chest) however that was Doll Chateau's mistake not DDE's and they were wonderful to work with, I sent them pictures of the damage and they sent me a perfect replacement doll within the week and a pre-paid shipping label for sending back the other doll (and it's lovely being able to call the shop and talk to them too!)
       
    17. Bit late in this feedback - sorry.
      I ordered for the Christmas event from Doll Chateau. While I have purchased 5 other dolls through DDE, all were done with layaways I managed using money orders. This time I used paypal for the first time as a layaway device, and I made so many mistakes it was like I had sent my brain on vacation. The ladies at DDE were patient, even cheerful, despite my temporary dementia. :| I was grateful for the human touch, if I had been dealing with a less personal shop, things would not have gone well, and I would've messed up my reputation as a buyer, not to mention I may have missed the opportunity to own not only Alma and Agatha, but the charming, strange little Nehemie, (who I know is off-topic).;)

      Am I pleased? Yes!
      Would I buy from them again? Happily!
       
    18. What did you order?
      Fairyland Minifee Celine Basic

      When did you order?
      06/05/15

      How easy was it to pay?
      Easy, I used their layaway payment and made it through two successful payments until I paid her off in full :XD:

      How long did it take to ship?
      Just over a month, I was so shocked, it was so fast!

      Was the quality appropriate for the price, in your opinion?
      Yes.

      Did the item look like the sales pictures?
      Yes.

      Were you satisfied with the product?
      Exceptionally happy with my product. Can't thank them enough for my first BJD!
       
    19. Just realized I posted in the wrong thread! So sorry!