Denverdoll Feedback (ALL)

I might be a bit biased because I live about twenty-five minutes away from their storefront but I adore DDE! The owners are very sweet and kind, and I've never had an issue with either ordering or shipping with them. My only caveat is that shipping is a little high, especially for a place so close, but I suspect that's due to fees/factors that aren't customer facing.

 

* What did you order?
Dollmore Dollpire Adam Rachel Hans LE44 in NS

* When did you order?
July 26, 2023

* How was the communication?
Pretty good, I'd say. I initially had a question about how their layaway worked when the pricing was just on the cusp of which length of layaway they would accept and if I'm remembering correctly, they got back to me within the week if not within a few days. They seemed polite about it all and got straight to the point of my question, which I appreciate. Other than that, no further communication was needed after I got the layaway set up. I just paid on time each month and got everything shipped out within 24 hrs or so after my last payment.

* How easy was it to pay?
Very easy and smooth sailing. Just paid with my PayPal each month and they provided an invoice to download with each payment.

* How long did it take to ship?
About a week and a day, which is pretty good considering that when I paid my last payment, it was the day after Christmas! Arrived on the actual estimated day and earlier than the time estimated for that day, so great overall!

* Were there any missing or broken items in your order?
Nothing missing or broken, to my knowledge. However, there were some complications. My Dollmore logo hard tag was all scratched up, the doll itself had a stain on the back of his right thigh near his knee, and the doll's upper arms that connect to his shoulders were already kind of shiny like they had been rubbed a lot already even though he had just been unboxed (more so on one of the arms than the other but cannot remember which one was worse).

* If there were any problems with your order, how did the company handle them?
I did not mention the above issues to the company as they seem minor and it's probably just a critical eye from myself. Plus, I don't really care about the Dollmore logo hard tag since my doll already came with a COA and has identifying info engraved into his headcap and head already anyway. I, also, think I may be able to remove the stain without too much issue. So, in the end, I saw no need to bring it up with them over a few small issues when, in the grand scheme of things, everything that truly mattered was fine.

* Would you order from this company again?
Yes. I think I would order from them again if I find anything on their website I end up wanting to purchase. I might be a little wary though as I don't know if the issues I had above, with the actual product, were Dollmore's or Denver Doll's fault. But, as far as customer service and ease of use goes, I would definitely order from them again (if it was just based on that alone).

 

What did you order?
I've ordered so many things from them I couldn't even say; like 6 dolls (both preorders and in-stock), shoes, wigs, supplies, you name it!

When did you order?
I usually order at odd hours since I work nights

How easy was it to pay?
Very easy! They take Paypal and credit card, and they have great options for layaway

How long did it take to ship?
In stock items usually ship within a day or two and arrive within a week, and preorders vary based on company's individual processing times.

Was the quality appropriate for the price, in your opinion?
Absolutely. I've never had an issue with DDE.

Did the item look like the sales pictures?
They always do.

Were you satisfied with the product?
Yes. DDE is my preferred dealer and I will always recommend them! They have great customer service, a wide variety of items in-stock and for preorder, and fair pricing.