Denverdoll Feedback (ALL)

I had ordered my first doll through DDE Christmas of 2007, and it went amazingly. They were very nice, threw in a bunch of freebies since I was buying a full set and also a complete n00b, and were all around helpful.

Since then I have stopped by a few times throughout the year (it's a very VERY long drive for me but convenient for no shipping) to buy accessories/eyes/wigs and such. Every time I've been in there, their Customer Service has gotten progressively worse and worse. Not sure why. Maybe they have hired new people to work under them?
I stopped in once to buy new string and a restringing kit for my doll. Of course since I was new at it, I asked if they had any tips or could help me. Taking apart a doll is kind of scary for the first time. oo; They rudely turned me away, saying that they can't do anything. They didn't even give me any tips! Simply said that they CAN'T (it's a doll store... who would have thought?). Then Wendy came out and said that she could no problem, helped me take him apart, and told me how I should have done it, and gave me a link for more instructions when I got home.
If you need to talk to anyone, talk to Wendy, the rest of them are VERY rude. She's always been very nice and helpful.


* What did you order? MNF Seorin A Line, Sleeping Head (2 heads and body, no face up)
* When did you order? November 5th, 2008
* Did you order directly from the company, or through a distributor or dealer? denverdoll.com
* How was the communication? Very poor. I had called DDE after placing my order online a few days later to make sure that they got it, spoke to Wendy. She said that they processed it, and it would arrive in 4-6 weeks. Guaranteed it would arrive before Christmas, as it was *supposed* to be a gift. Mid Dec., and I still haven't recieved anything. No e-mail, no phone call. I called them up twice during Dec., spoke both times to someone else who was rude and they simply told me that they 'don't know' where it is or when it's comming. Said I could 'give a picture' of the doll instead. Haha. Mid January and I still have no idea where the doll is. I called them again, and they said 'They have been ordering alot of Little Fee's and Puki's, and the regular doll orders have been pushed back.' That's not right. I have friends who ordered from them AFTER me and recieved their items BEFORE me. ??? I finally get an e-mail on the 20th of January saying he's in the store.
* How easy was it to pay? I had put a down payment of $106.00 down through the website with PayPal when they ordered him. When my doll finally arrived, they simply *forgot* that I had put a down payment on the doll, and were asking for a much higher price in total.
* How long did it take to ship? 11 Weeks
* Was the quality appropriate for the price, in your opinion? The doll is good quality, but the price was not the original price I had expected to pay when I placed my order.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? I was dissatisfied with their service. I have worked in Customer Service myself for eight years as manager for several different companies, and I know how to work with people and how to treat them. I had politely brought up my concerns and dissappointments to their attention, and they rudely simply told me that 'I could have my money back and they'll just keep the doll.' I hadn't even suggested that I wanted my money back, because it was STILL a gift and I still very much so wanted the doll. They basically told me that they don't give two sh**s if I gave them my money or not because they had enough other people buying their Puki's and LittleFee's now and didn't need my business. That is completely unnacceptable in service. I was baffled.
* Would you order from this company again? After a year of constantly dropping service, I'm sad to say no. People who have ordered directly from the Doll Websites have recieved their items much faster than I have from ordering through DDE.
* Would you buy this company's products second-hand? Yes. I like the product, just very dissappointed with the rude service lately. I understand that they're busier now, which is good for them, but that doesn't mean that they can treat the people who aren't buying the new product like dirt. It's still a purchase.

 

* What did you order? a wig, eyes, and a BBB Isabella, Normal Skin
* When did you order? only a week or so before she came
* Did you order directly from the company, or through a distributor or dealer? denverdoll.com
* How was the communication? Fine, I thought. They checked to see if my stuff was in stock and then sent her.
* How easy was it to pay? easy
* How long did it take to ship? maybe 2 weeks
* Was the quality appropriate for the price, in your opinion? The price is fine--standard to what she could cost everywhere else
* Did the item look like the sales pictures? Yes--but I think all of the pictures I have seen of her look better than my girl!
* Were you satisfied with the product? Not really--and it's not just buyer's remorse. I paid for a Normal Skin and was sent a White Skin. My receipt says NS. At the time I ordered, they claimed they had both in stock. When I checked just now to see how easy an exchange would be, I noticed they changed it to only WS in stock
* If you weren't satisfied, how did the company solve your problem? I am going to email them, but as it will take forever and a day to exchange her for a NS, I might try to just trade or sell her,
* Would you order from this company again?I dunno. I think maybe I would buy products like wigs or shoes or eyes, but I don't think I would get the doll through them again, unless it was the only way. And I think I would probably call them to place the order rather than just online.
buy this company's products second-hand? sure

 

* What did you order?
A MNF Shiwoo (A-line, small bust body), clothes, a wig, shoes

* When did you order?
November 25th, 2008

* Did you order directly from the company, or through a distributor or dealer?
Denver Doll is a distributor.

* How was the communication?
Great communication! They always respond to my questions promptly.

* How easy was it to pay?
Very easy (credit card).

* How long did it take to ship?
8 weeks. However, FairyLand was being hammered with Puki/Little Fee orders. So I understand (and I'm fine with) the longer wait.

* Was the quality appropriate for the price, in your opinion?
The quality is excellent.

* Did the item look like the sales pictures?
Yup!

* Were you satisfied with the product?
Yes but... (see next question)

* If you weren't satisfied, how did the company solve your problem?
I was satisfied with my order. However, the wig I picked out wasn't my girl's style. So I'm currently working with Denver Doll on returning the wig and exchanging it for a gift card. Again, DDE did nothing wrong! The wig was in perfect condition, and exactly what I asked for. This was a personal choice. DDE is being very helpful about the whole process.

* Would you order from this company again?
Certainly!

* Would you buy this company's products second-hand?
Sure!

 

* What did you order?
A Bobobie Ju, wig, eyes

* When did you order?
December 22, 2009

* Did you order directly from the company, or through a distributor or dealer?
Denver Doll is a distributor.

* How was the communication?
Great communication as always! I double checked a few things before placing the order.

* How easy was it to pay?
Very easy (credit card).

* How long did it take to ship?
2 days! (All the items were in stock.)

* Was the quality appropriate for the price, in your opinion?
You bet!

* Did the item look like the sales pictures?
Yup!

* Were you satisfied with the product?
Yup!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yup!

* Would you buy this company's products second-hand?
Yup!

 

* What did you order? Dollheart Dress
* When did you order? Dec/Jan (layaway)
* How was the communication? Good, Was in contact when item was recived and ready to ship out after final payment.
* How easy was it to pay? Paypal; Very Easy
* How long did it take to ship? 24h after payment.

* Did the item look like the sales pictures? Yup it was the real, dollheart, deal.

* Would you order from this company again? Yup, I have several times.

 

* What did you order? BBB Sprite + wig + eyes
* When did you order? 1/24/09
* Did you order directly from the company, or through a distributor or dealer? dealer
* How was the communication? super!
* How easy was it to pay? paypal
* How long did it take to ship? ordered on Friday, my doll was here Monday!!!
* Was the quality appropriate for the price, in your opinion? Yes. Same prices as buying from BBB directly
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

Denver Doll Emporium

* What did you order?
2 x Basic Little Fee Sets (1x NS Pipi and 1x WS Ante)
1 x Full Set NS Little Fee Ante

* When did you order?
27th October 2008

* How was the communication?
Excellent and always within 48 hours

* How easy was it to pay?
Easy to pay though they charged my card twice without clarifying that the charge date was okay.

* How long did it take to ship?
Shipped within a week of them receiving the dolls

* Was the quality appropriate for the price, in your opinion?
If I had know that express shipping was going to be so high I would have bought direct from the company as it was about $10 less per package.

* Did the item look like the sales pictures?
Exactly the same only cuter IRL

* Were you satisfied with the product?
Very

* If you weren't satisfied, how did the company solve your problem?
Does not apply

* Would you order from this company again?
Yes though I would chose a less expensive shipping option

* Would you buy this company's products second-hand?
Does not apply
__________________

 

* What did you order?
Bobobie 60cm Female NS body

* When did you order?
1/19/2009

* Did you order directly from the company, or through a distributor or dealer?
er.... dealer..?

* How was the communication?
Pretty nice! I forget to print out the confirmation page, so I email them. They replied me back the next day!
I was expected to wait about a month or so for my body to get ship, but they then email me saying they do have a body available right now so I got my body pretty quick!

* How easy was it to pay?
Pretty easy. type in C.C info

* How long did it take to ship?
less then three days after placing order. (but my order was IN-STOCK)

* Was the quality appropriate for the price, in your opinion?
At first, I thought it didn't worth the $$.. but after I "fixed" it, it's totally under-value!! Nice poser! just need a little bit of work!

* Did the item look like the sales pictures?
Er... sort of.


* Were you satisfied with the product?
Now.. yes! The only sad thing was the color of the body did not match the head, but this has nothing to do with both BBB and DDE.

* Would you order from this company again?
Yes! They are nice people!

* Would you buy this company's products second-hand?
Yes!

 

* What did you order?
Two pairs of 16mm Glib acrylic eyes, Leeke/DollGa 8/9 'Piggies' wig, two pairs of eyelashes, and a pair of Dale Rae heart print shoes
* When did you order?
Friday 1/23
* How was the communication?
very good
* How easy was it to pay?
Very easy, I just paid the PayPal invoice they sent me once I got home from work on Saturday.
* How long did it take to ship?
The package went out on Monday since I didn't pay until late on Saturday, and arrived on Wednesday.
* Was the quality appropriate for the price, in your opinion?
yep
* Did the item look like the sales pictures?
yes, just like the pics
* Were you satisfied with the product?
yep
* Would you order from this company again?
...since this is my second order this a month, I do believe so. XD
* Would you buy this company's products second-hand?
yep

 

* What did you order?
Blonde Petite Eyelashes and MSD Socks
* When did you order?
Jan 29th
* Did you order directly from the company, or through a distributor or dealer?
I assume through them as a distributor.. as it wasn't a doll
* How was the communication?
Fantastic
* How easy was it to pay?
Super Easy! I used a credit card this time, but I've done paypal before too.
* How long did it take to ship?
2 days
* Was the quality appropriate for the price, in your opinion?
Very nice quality.
* Did the item look like the sales pictures?
Yup
* Were you satisfied with the product?
So Far
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, I love this company. My forth time going through them, my third completed transaction. They're amazing.
* Would you buy this company's products second-hand?
Totally

 

* What did you order? SD Boy Punky Suit, Angel Studio product

* When did you order? End of August 2008

* Did you order directly from the company, or through a distributor or dealer? Through Denver Doll

* How was the communication? A little... messy. I ordered the doll clothing near the end of August, and waited for a little bit to see if I would recieve any word on whether my order came in or not. When I hadn't heard anything, I emailed them asking if they recieved my order. I got a quick reply saying that my order must have gotten lost among other orders, and that they ran out of stock on the outfits I wanted. We exchanged many emails until we came to the solution that I would order the one outfit, wait for the new shippment to come in (About 4 weeks I was told) and then have it shipped to me with regular shipping. Well, I heard nothing back about my outfit for 4 months. Finally I emailed again wondering what had happened, and recieved a reply that my outfit was ready and packaged, but they forgot to send it. They ended up sending it to me in priority mail (With no extra cost to me) and the outfit arrived today. So despite many complications, the ladies at DD were incredibly nice and friendly throughout the entire situation.

* How easy was it to pay? Easy after my order came through

* How long did it take to ship? 5 months

* Was the quality appropriate for the price, in your opinion? Very much so

* Did the item look like the sales pictures? Yes!

* Were you satisfied with the product? Yes!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Hard to say, I think I would but my confidence has been shaken a little bit.

* Would you buy this company's products second-hand? N/A

 

* What did you order?
One mohair Fwig (...in a colour they were not able to get anymore that I really wanted, so I thought I'd better just buy it now even though I didn't need anything else XD;;; )

* When did you order?
Monday 2/2

* How was the communication?
very good (emails for payment & shipping)

* How easy was it to pay?
Very easy, just paid the PayPal invoice they sent.

* How long did it take to ship?
Arrived on Thursday--and I had just paid for First Class mail so I was surprised it had come so quickly!

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
Yes, pretty much.

* Were you satisfied with the product?
The mohair on my wig is a bit 'rougher' than I was expecting based on other mohair wigs I own from other makers, but that works for the doll I intend it for so I don't mind. XD

* Would you order from this company again?
Yep. X3

* Would you buy this company's products second-hand?
Yep yep. XD

 

* What did you order?
WS Fullset LittleFee Ante (preorder)

* When did you order?
November 21st

* How was the communication?
Wonderful. When I had a question, it was answered within the day.

* How easy was it to pay?
Paypal. Very easy.

* How long did it take to ship?
Once it left DDE, two days.

* Was the quality appropriate for the price, in your opinion?
She's stunning, I couldn't have asked for more.

* Did the item look like the sales pictures?
Better.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
I was worried when the WS LittleFees weren't shipping, but Wendy eased my fears by telling me what was going on with Fairyland.

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Yep!

 

* What did you order?
B&G Aurora in NS, as well as Puki Pong which they managed to fit in B&G box.

* When did you order?
Jan 26th I needed time to pay balance on both.

* How was the communication?
Wonderful. As always they have been a delight to always answer questions quickly and help all they can.

* How easy was it to pay?
To easy as they have my CC on file, but saves time so PP not involved.

* How long did it take to ship?
Once paid for and everything in order like 2 days maybe 3.

* Was the quality appropriate for the price, in your opinion?
Oh yes they only deal with great companies and I always know they will help if I have issues.

* Did the item look like the sales pictures?
Much better as I know I don't take the best pics, but they at least gave me a more honest pic of doll then company does.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Have and always will when it comes to dolls they sell as well as other items.

 

* What did you order?
-PukiPuki Mary, wig, extra clench hands.

* When did you order?
- 2/2/2009

* Did you order directly from the company, or through a distributor or dealer?
-Directly through their web store.

* How was the communication?
-Excellent.

* How easy was it to pay?
- Very easy.

* How long did it take to ship?
-Can't remember, but it arrived within the time expected.

* Was the quality appropriate for the price, in your opinion?
- Yes.

* Did the item look like the sales pictures?
- Yes.

* Were you satisfied with the product?
- Yes.

* If you weren't satisfied, how did the company solve your problem?
- N/A

* Would you order from this company again?
- Yes, I would.

* Would you buy this company's products second-hand?
- Yes.

 

What did you order?
FairyLand LittleFee Ante and a Puki PongPong.

When did you order?
During the second LittleFee preorder, the end of November.

Did you order directly from the company, or through a distributor or dealer?
DDE is the dealer.

How was the communication?
Very good. They answered in a timely fashion and even answered some before I could even ask!

How easy was it to pay?
Very easy. Bless them for having a layaway program.

How long did it take to ship?
From DDE to me, about three days.

Was the quality appropriate for the price, in your opinion?
You get a lot for your money when it comes to FairyLand.

Did the item look like the sales pictures?
Yes, but I never truly realized how tiny Pukis are until I held one in my hands!

Were you satisfied with the product?
Immensely.

Would you order from this company again?
Already have!

Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Fairyland Littlefee Natural Skin Ante
Fairyland Blond Mohair Wig

* When did you order?
February 11th, 2009

* Did you order directly from the company, or through a distributor or dealer?
I ordered from the dealer.

* How was the communication?
They let me know she would ship as soon as I sent payment.

* How easy was it to pay?
Paypal, very easy.

* How long did it take to ship?
I received Ante this afternoon, so only three days!

* Was the quality appropriate for the price, in your opinion?
Incredibly appropriate.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very satisfied.

* Would you order from this company again?
As long as there is money in my pocket.

* Would you buy this company's products second-hand?
Yes, I would.

 

* What did you order? A Fairyland Minifee Rheia with a sleeping head and an extra set of hands
* When did you order? December 20th
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Wonderful. They were quick answering any questions. They even added the second set of hands after I made the original order
* How easy was it to pay? I did layaway. I paid the order off early, so all I had to do was send them an email asking for my updated monthly payments and they went ahead and changed each payment and sent out the invoices the same day as I asked for them.
* How long did it take to ship? It only took two days.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Not exactly, only because I didn't get a full set.
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? Doesn't apply
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Doesn't apply

 

* What did you order? Little Fee Ante, Basic White Skin, black curly mohair wig and Little Fee wings
* When did you order? 2/14/09
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Very easy
* How easy was it to pay? Credit card, as easy as pie
* How long did it take to ship? She arrived on 2/19/09
* Was the quality appropriate for the price, in your opinion? Very much so
* Did the item look like the sales pictures? Just as lovely
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? I'm planning to
* Would you buy this company's products second-hand? N/A