Denverdoll Feedback (ALL)

As far as myself and silvermasques are concerned.. This issue has been resolved and the dolls arrived today.


We hope to deal with them again in the future

 

What did you order?
WS Fullset LittleFee Ante (preorder), wig and boots.

When did you order?
29th October 2008.

How was the communication?
They replied quickly to my emails.

How easy was it to pay?
Easy ~ used Paypal.

How long did it take to ship?
Fairyland had some unforseen delays so it took some time for them to ship to DDE but once DDE had her, they sent her out to me quickly.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Yes.

If you weren't satisfied, how did the company solve your problem?
Not applicable.

Would you order from this company again?
Yes.

Would you buy this company's products second-hand?
Not applicable.

 

What did you order?

Bobobie Elfkin

When did you order?

January 29th, paid off February 13th.

Did you order directly from the company, or through a distributor or dealer?

Dealer

How was the communication?

Excellent

How easy was it to pay?

Very easy

How long did it take to ship?

5 days

Was the quality appropriate for the price, in your opinion?

Yes

Did the item look like the sales pictures?

IMO even better

Were you satisfied with the product?

Terribly so

If you weren't satisfied, how did the company solve your problem?

N/A

Would you order from this company again?

Of course

Would you buy this company's products second-hand?

Sure

 

What did you order? Leekeworld Real body

When did you order? Jan 17th 2009 or somewhere around there >.>;

Did you order directly from the company, or through a distributor or dealer? Dealer

How was the communication? Excellent!

How easy was it to pay? Extremely easy. DDE is wonderful about layaways.

How long did it take to ship? Typical waiting time. I picked the body up directly from the store so...

Was the quality appropriate for the price, in your opinion? Yes.

Did the item look like the sales pictures? Yes.

Were you satisfied with the product? Absolutely!

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Always!!

Would you buy this company's products second-hand? N/A

 

* What did you order?
Littlefee Ante, wings, wig.

* When did you order?
2/16/09

* How was the communication?
Great They replied to emails very quickly, and answered whatever questions I had.

* How easy was it to pay?
Easy; I used credit card.

* How long did it take to ship?
It shipped the first day after the holiday, arrived three days later.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Even better, honestly.

* Were you satisfied with the product?
The doll was just as ordered, but they forgot to include the wig/wings in the box. Oops!

* If you weren't satisfied, how did the company solve your problem?
I emailed them about the missing items. They got right back to me, and the items arrived a couple days later. They included a little gift, too.

* Would you order from this company again?
Yes, they were very sweet and corrected their mistake quickly and without excuses. I would happily recommend them.

 

* What did you order? Two wigs and two sets of eyes
* When did you order? Last week
* Did you order directly from the company? Yes
* How was the communication? Excellent
* How easy was it to pay? Very easy; I had a DDE gift card that I had received
* How long did it take to ship? My order shipped within 2 days of placing it and arrived two days later
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? I certainly would
* Would you buy this company's products second-hand? Yes I would

 

Denver Doll Emporium

* What did you order?
A couple of wigs

* When did you order?
February 24th, 2009

* How was the communication?
Excellent, they had told me they would inform me when the new DZ wigs arrived and they did!

* How easy was it to pay?
piece of cake

* How long did it take to ship?
two days, but I am only a five hour drive away

* Was the quality appropriate for the price, in your opinion?
Oh yes

* Did the item look like the sales pictures?
not really, but I don't think that's their fault, sales pics are notoriously different when it comes to wigs

* Were you satisfied with the product?
Very

* If you weren't satisfied, how did the company solve your problem?
Does not apply

* Would you order from this company again?
will and am, I have a layaway with them

* Would you buy this company's products second-hand?
N/A

 

* What did you order? Soul Doll Yewon with Soul Doll face-up along with a pair of shoes, blue-haired wig & BJD book.
* When did you order? (2/21/09) Via DDE's Yahoo Group I found out that Yewon was in stock, and I had to see her in person. When I asked about her, Paula brought her out. She was still wrapped and in her original box. I think part of me was hoping that I wouldn't like her, since I was somewhat on the fence about buying my first BJD, due to the expense. Yet Yewon was simply gorgeous in person and met so many of my BJD criteria/preferences that I went ahead and purchased her. Plus, it didn't hurt that I wouldn't have to wait weeks (if not months), if I ordered a different doll.
* Did you order directly from the company, or through a distributor or dealer? Through DDE.
* How was the communication? Excellent. I loved that we were free to browse the store and actually gently touch/play with the dolls. It helped me feel more comfortable with owning my own doll, since they weren't as fragile as I was picturing based on all of the warnings I had read about. All the ladies were happy to show us little details about different dolls and other items in the store. They were very helpful with my 7 year old DD, as well.
* How easy was it to pay? Very easy.
* How long did it take to ship? N/A
* Was the quality appropriate for the price, in your opinion? Yes, although there was still some sticker-shock for me - not DDE's fault, just the general cost of BJDs.
* Did the item look like the sales pictures? She looks even better in person.
* Were you satisfied with the product? Completely.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Most definitely. She's going to need more shoes, wigs, clothes, maybe even a boyfriend! And it's a bonus that I get to support a local shop.
* Would you buy this company's products second-hand? Yes.

 

* What did you order?

1) I placed a layaway back in the end of 2008 for a Full Set LittleFee Ante, Full Set PukiPuki PiPi, and a little dress for my puki. Also they added to the order the event heads MNF and Singing Puki

2) Glass Eyes

* When did you order?

1) Some time at the end of 2008

2) Feb 27, 2009

* Did you order directly from the company, or through a distributor or dealer?

Through DDE

* How was the communication?

Fantastic ^_^ They are very friendly and answered all my annoying questions!

* How easy was it to pay?

Very Easy! I just used my credit card.

* How long did it take to ship?

1) Was informed that the Full Set LittleFee Ante had come in and was asked if we would like to pay her off to have her shipped to us. After a bit longer we did just that and she was shipped immediately. We received her, the puki outfit, and the event heads in a week! Still have to finish paying off my Puki Pipi.

2) The glass eyes were in stock and they were shipped to me immediately. I received them yesterday! March 2, 2009! Now that is FAST!

* Was the quality appropriate for the price, in your opinion?

Definitely. Everything has been lovely!

* Did the item look like the sales pictures?

Even better!

* Were you satisfied with the product?

Satisfied with everything we received so far ^_^

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Absolutely! I intend to place another layaway soon.

* Would you buy this company's products second-hand?

Not positive. But the company is wonderful.

 

* What did you order? DZ Katherine wig and DZ Chen shoes
* When did you order? Friday, Feb 27, in the evening
* Did you order directly from the company, or through a distributor or dealer? I ordered from DDE
* How was the communication? Excellent
* How easy was it to pay? Very easy, I just put my credit card in on their site
* How long did it take to ship? I ordered on a Friday and they posted it that night. It left Denver Saturday, no post on Sunday, and I got it Monday on my way to class!
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes, though the wig was a little blonder
* Were you satisfied with the product? With the wig, yes. The shoes were too big.
* If you weren't satisfied, how did the company solve your problem? I'm reselling the shoes.
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? If it was at a good price, sure!

~Angelkitty

 

** We originally had a issue but as of today as far as it goes in my mind it didnt happen :> Starting clean!

* What did you order?
Dollzone Luke NS Yellow+ Wig, Dollzone Aimi Smallbust BW+ Wig, Dollzone LE Luna NS Yellow+ Wig, NS Puki Body

* When did you order?
December 18th
* Did you order directly from the company, or through a distributor or dealer?
Dealer I suppose.

* How was the communication?
Good

* How easy was it to pay?
Very

* How long did it take to ship?
o-o Less than 2 days. Sent out saturday got them today!

* Was the quality appropriate for the price, in your opinion?
Yes! Extremely.

* Did the item look like the sales pictures?
For the Most part yes!

* Were you satisfied with the product?
Extremely!

* If you weren't satisfied, how did the company solve your problem?
+ issues resolved +

* Would you order from this company again?
Yes!

* Would you buy this company's products second-hand?
Yep!

 

* What did you order?
Pipos cheshire basic grey.

* When did you order?
Roughly February 16th..or so? o_O I dont remember.

* Did you order directly from the company, or through a distributor or dealer?
Dealer.

* How was the communication?
Very good~ They were all very kind :3

* How easy was it to pay?
Extremely, and they were very good about layaway, too.

* How long did it take to ship?
Didn't really...ship. From Pipos to them it took three or so days. I went in a picked up the cheshire.

* Was the quality appropriate for the price, in your opinion?
Of course!

* Did the item look like the sales pictures?
Yep, exactly.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I always do~

* Would you buy this company's products second-hand?
Yes of course.

 

* What did you order? DIM Marianne
* When did you order? End of Dec '08
* Did you order directly from the company, or through a distributor or dealer? DDE is a dealer.
* How was the communication? Excellent, via email and phone, very nice people!
* How easy was it to pay? Very easy, the layaway option is wonderful.
* How long did it take to ship? Shipped the same day as my last payment, received in 2 working days.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Better!
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? n/a

 

* What did you order? Elfdoll Tasha
* When did you order? as soon as she was anounced by Elfdoll
* How was the communication? Superb!
* How easy was it to pay? too easy
* How long did it take to ship? I'm local, so no shipping, but as soon as she arrived at the shop I was notified
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures?
* Would you order from this company again? Definitely

 

* What did you order?mnf ryeon with extra hands

* When did you order? dec 31st

* Did you order directly from the company, or through a distributor or dealer?dealer

* How was the communication?good considering I kept on e-mailing them and bugging them

* How easy was it to pay? easy with credit card

* How long did it take to ship?since I payed for 2 day shipping 2 days after they got her

* Was the quality appropriate for the price, in your opinion?yes very much so

* Did the item look like the sales pictures?yep although you can't tell since I got mine without a face-up

* Were you satisfied with the product? more so I love my new girl

* If you weren't satisfied, how did the company solve your problem? only problem was didn't get my event head but they said they would ship it when they get it

* Would you order from this company again? yes already thinking what to get next

 

* What did you order? 1 pair white eyelashes
* When did you order? approximately March 3rd
* Did you order directly from the company, or through a distributor or dealer? through denverdoll.com
* How was the communication? excellent
* How easy was it to pay? very easy
* How long did it take to ship? next day after payment was received.
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? looked much better in person
* Were you satisfied with the product? extremely satisfied
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes indeed. I am a loyal repeat customer and intend to remain as such

 

What did you order? a Leekeworld wig & a DZ wig

* When did you order? Feb 23, 2009

* Did you order directly from the company, or through a distributor or dealer? from DDE

* How was the communication? wonderful, they had already offered to let me know when the wigs would be in tock

* How easy was it to pay? easy

* How long did it take to ship? 2 or 3 days

* Was the quality appropriate for the price, in your opinion? yup

* Did the item look like the sales pictures? well the pic DDE uses for the DZ wig was a little misleading but overall yes they did

* Were you satisfied with the product? quite

* If you weren't satisfied, how did the company solve your problem? NA

* Would you order from this company again? oh yes

* Would you buy this company's products second-hand? NA

 

* What did you order?
RS BBB Feng

* How was the communication?
Communication was very good.

* How easy was it to pay?
easy

* How long did it take to ship?
two days.

* Was the quality appropriate for the price, in your opinion?
I think so.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
The doll itself came with a minor factory defect, and that was not DDE's fault at all.

* If you weren't satisfied, how did the company solve your problem?
They helped by getting in touch with the doll maker/representative and offering fast and easy solutions.

* Would you order from this company again?
Probably. I did not well understand the lack of shipping estimation in check out. They receive the order and then email with shipping option estimates. I wasn't used to that.

 

* What did you order?
Pipos Cheshire Basic grey with bonus chess piece, Dale Rae suede MSD shoes, and two pairs of size 16 Glib eyes

* How was the communication?
Excellent. I especially appreciate the prompt notification when your item is in, timely replies to questions, and a printed mailed invoice mailed to your residence. Very professional communication.

* How easy was it to pay?
Very easy and convenient. I actually like getting the invoice after you choose the shipping option you want.

* How long did it take to ship?
A little over a month.

* Was the quality appropriate for the price, in your opinion?
Definitely. I am totally a Pipos fan now, and the other items were as expected too.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very satisfied with everything.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again?
I will and I highly recommend them.

 

* What did you order? Dale Rae brand SD suede shoes and Orientdoll eye putty
* When did you order? March 16, 2009
* Did you order directly from the company, or through a distributor or dealer? Company website
* How was the communication? minimal, efficient--Paypal itemized invoice and email notifying you of purchase details and tracking number.
* How easy was it to pay? I used Paypal, no problem
* How long did it take to ship? very quick, received in 3 days, very nicely packed
* Was the quality appropriate for the price, in your opinion? Yes, nicely made shoes
* Did the item look like the sales pictures? Yes, but nicer in person
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? no problems
* Would you order from this company again? Yes, highly recommended
* Would you buy this company's products second-hand? Yes