Dolk Company Reviews

* What did you order?
Doll Factory Devil Bobo

* When did you order?
26/12/2018

* Did you order directly from the company, or through a distributor or dealer?
Doll Factory are distributing the now non existant Doll Factory.

* How was the communication?
They replied quickly through our back and forths. It was what they were saying that had me convinced I was being ripped off.

* How easy was it to pay?
Payment through paypal which was easy - but they also didn't send proper layaway invoices. Not a deal breaker because other companies also don't do this, but coupled with how they handled my sale added to the negative experience.

* How long did it take to ship?
Once I had paid they shipped within the week.

* Was the quality appropriate for the price, in your opinion?
N/A Doll Factory isnt being reviewed here, Dolk is.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
The doll is cute and arrived in great condition.

* If you weren't satisfied, how did the company solve your problem?
Initially interaction with this company was fantastic. I ordered my doll and then life stuff happened and I couldn't pay until January. DOLK was cool with this. They sent me an initial invoice that said how to pay and how to pay via layaway.

Come January I sent 50% of the payment via paypal as per their layaway instructions, so I could pay the remainder in February. Dolk did not accept this payment. They sent me an email saying sorry they do not accept layaway for this item. I pointed out that was nowhere on their site or the doll listing, but if that is the case to please refund my money.

At this point they accepted my payment but said if someone else buys this doll in the mean time they will sell to them first.

At this point everything is starting to smell fishy so I responded they can either accept my payment and hold the doll for me, as that is what a layaway is, or they can refund my money now and they can put the doll back up for sale.

They responded that they were sorry, and would ask Japan to hold the doll for me.

The whole encounter had me doubting that when I paid the remainder in feb I was going to get my doll.


* Would you order from this company again?
My doll did arrive safely but I'm not sure I would order from them again. The way customer service handled this sale makes me weary and I felt at the time they couldn't be trusted to not rip me off.

But yes they did send the doll in the end, so this time the outcome was good.

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
2019 Lucky Bag B - $150

* When did you order?
February 2019

* Did you order directly from the company, or through a distributor or dealer?
It was a Dolk event item, so to speak so it was direct through them.

* How was the communication?
Quick, but not good. I was sent a picture of the contents my lucky bag. When I told them I didn't know what the picture was because I ordered a lucky bag, they apologized and said my order would be shipped right away. They then sent me the same items in the photo, which completely ruined the experience for me. I was highly disappointed with knowing what was supposed to be in my surprise lucky bag.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
It was within a week

* Was the quality appropriate for the price, in your opinion?
I paid $150 and got about $200 worth of items, as price by them. It was all 70cm clothing in my lot, and most of it seems good quality, I think

* Did the item look like the sales pictures?
There should not have been sales pictures.

* Were you satisfied with the product?
If I had not known what I was getting, I probably would have been alright with it.

* If you weren't satisfied, how did the company solve your problem?
I requested a refund or a new bag, and they "sincerely apologized" for the mistake. So it looks like I won't be getting either.

* Would you order from this company again?
Possibly, if it weren't a lucky bag.

* Would you buy this company's products second-hand?
N/A

 

* What did you order? In stock Doll clothing
* When did you order? March 24th
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? Fantastic initially. Then silence when I asked a few questions.
* How easy was it to pay? Easily through paypal sent to their email.
* How long did it take to ship? They said they posted 15th April.
* Was the quality appropriate for the price, in your opinion? N/A
* Did the item look like the sales pictures? N/A
* Were you satisfied with the product? N/A
* If you weren't satisfied, how did the company solve your problem?
They did not. Was given the silent treatment. I asked paypal for assistance. They investigated.
* Would you order from this company again? No. Not recommended.
* Would you buy this company's products second-hand? Not from this company.

 

* What did you order?
In-stock clothes & wigs

* When did you order?
April 27, 2019

* Did you order directly from the company, or through a distributor or dealer?
Ordered through Dolk, which is a dealer/distributor

* How was the communication?
Fine at first, but then I had to contact *them* when there was an issue, and I am *still* trying to solve a problem with them (it is July 8 2019 now)

* How easy was it to pay?
Easy-- through Paypal

* How long did it take to ship?
About 6 weeks-- I suppose they ordered from the companies, needed it shipped to them, then shipped to me, so shipping was longer than I expected for "in-stock" items.

* Was the quality appropriate for the price, in your opinion?
Yes, quality was fine

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
The product, yes. The service, no.

* If you weren't satisfied, how did the company solve your problem?
I am still dealing with the company to solve my problem.
I ordered a mix of clothes and wigs in April, a total of 9 items. Right away, Dolk contacted me to say that 1 of the items was out of stock, and should they proceed with the order. I said yes, 1 item out of stock happens, it's fine.

Right before shipping my order, Dolk showed me a picture of the items I ordered, to confirm that this is what I ordered. There was another item in that order that apparently had been out of stock as well, so Dolk was shipping just 7 items to me. Again, 2 items out of stock is a bummer but not deal breaker. So I confirmed my order and had Dolk ship my 7 items. The items are fine.

I inquired about a refund for the 2 items that I paid for that ended up being out of stock. Dolk ignored my inquiry through the website form, so a week later, I sent them an email inquiring about a refund. The reply I got was that Dolk was processing the refund and I would get a screenshot when it was complete. It has been 2 weeks since Dolk said that, and there has been no refund issued.

I paid through Paypal, so issuing a refund is as easy as clicking a button. I have emailed them again, reminding them that it has been 2 weeks. I am waiting for a reply, and will edit this post when I get one.

* Would you order from this company again?
NEVER IN A MILLION YEARS. If an item is out of stock and can't be shipped, that's one thing. But to hold onto that money and wait for the customer to ask about a refund (instead of refunding it automatically), and then to draw out the process like this? Unacceptable. I wish I had read the reviews before ordering.

* Would you buy this company's products second-hand?
N/A the items I bought were from other companies anyway, but distributed through Dolk

**UPDATE**
I finally got the refund in my Paypal on July 12 2019. They would not have given me my money back, had I not pursued the refund. They would have just kept it. Unacceptable.

 

What did you order?
SoulDoll Annamari w/ faceup, wig, and island doll outfit
When did you order?
April 6th, 2018
How was the communication?
A bit slow, it took them almost a week to inform me that one of my items was limited and sold out and I needed to choose a replacement.
How easy was it to pay?
Easy enough, paypal invoices everymonth
How long did it take to ship?
about 2 months after my layaway (8 months) for the doll and wig (touch on that later) clothes in about 3 months
Was the quality appropriate for the price, in your opinion?
Doll was beautiful! Ended up not being my aesthetic, but I'm glad she went to a great new home.
Did the item look like the sales pictures?
Looked just like the sales images
Were you satisfied with the product?
Yes
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
I suppose yes, however when my doll was ready to ship, about 4 months into my 6 month layaway, I chose to continue my layaway instead of pay it off then. So when I finished my layaway imagine my surprise when it took almost a month to hear from them out the doll being ready for shipment and just needing confirmation the order looks good in the photos and is ready to ship. But after confirming the order was correct, still nothing for another month. Contacted them myself and I guess their rep forgot to ask me to confirm my shipping address as well so the doll was just sitting in limbo for a while. Once I confirmed that as well the doll shipping and arrived about a week later. Communication was stunted at best, and the automated papal invoice was probably the most organized thing about this transaction.
Would you buy this company's products second-hand?
N/A

 

* What did you order? An in-stock wig

* When did you order? 7/27/19

* How was the communication? It was ok. After ordering, they emailed me a day later asking me to confirm my shipping address. After I confirmed my address, they said they would ship right away. Then they asked me to confirm the order, this time showing me the picture of my order. I confirmed everything again and they said they would let me know the tracking number once my order was shipped. W̶e̶l̶l̶,̶ ̶I̶ ̶n̶e̶v̶e̶r̶ ̶r̶e̶c̶e̶i̶v̶e̶d̶ ̶a̶ ̶t̶r̶a̶c̶k̶i̶n̶g̶ ̶n̶u̶m̶b̶e̶r̶.̶

-EDIT: I received the shipping email on 8/6/19.

* How easy was it to pay? Pretty easy; though I had to pay manually through Paypal.

* How long did it take to ship? According to the shipping box, they shipped my order on 8/1/19 so about three business days.

* Was the quality appropriate for the price, in your opinion? Yep.

* Did the item look like the sales pictures? Yep.

* Were you satisfied with the product? Yep.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes.

* Would you buy this company's products second-hand? N/A

 

* What did you order? Shoushou Doll 'Puppy Egg' (w/ faceup) [Dolks is their dealer]
* When did you order? 24 April 2019
* How was the communication? Good. There was a problem with my Paypal payment at first (due to a bad internet connection on my end). Dolks was very quick to respond to my emails. They usually replied within an hour or two. They also kept me updated on the status of my order.

However, since my order was fulfilled by their China branch, it seemed like there must have been some sort of miscommunication between the branches as they told me my order would be shipped soon before their China branch had even received the entire doll... They did contact me as soon as the entire doll as ready to be shipped though and sent me photos of it, only to say that shipping had to be further delayed because the doll's box was damaged and they had to wait for a new box...

However, they did keep me updated and even warned me that the delivery time might take longer than usual due to increased security checks in China for packages sent to Hong Kong (due to the social unrest we're experiencing). They also mentioned that once I confirmed that the doll in the photos was my order and that I was satisfied with it, that 'after shipping out the item we will not be responsible for defect matter or wrong item after shipment.'

My package did take one or two days longer than usual to arrive. However, my doll seems to have been damaged during the security inspection... My shipping box was resealed and my doll's facemask wasn't put back on properly, so his headcap fell off during transit and there's a little chip on it... His faceup was so slightly scuffed and there are dirty marks all over his body. I've been able to clean most of these marks off, but I;'m still quite disappointed with the condition in which he arrived... Luckily, the chip can be covered with a wig.

* How easy was it to pay? Easy with Paypal
* How long did it take to ship? See above
* Was the quality appropriate for the price, in your opinion? If it hadn't been damaged, yes.
* Did the item look like the sales pictures? Yes, for the most part
* Were you satisfied with the product? See above
* If you weren't satisfied, how did the company solve your problem? From the photos they had sent me before shipping, it looks like the damage was caused during the security check...
* Would you order from this company again? I would hesitate to order any China-made dolls for now.
* Would you buy this company's products second-hand? n/a

 

* What did you order? Monochrome high heel feet for boys, Monochrome high heel boots for boys.
* When did you order? October 6, shipped October 16.
* Did you order directly from the company, or through a distributor or dealer? Dolk is a dealer for Monochrome.
* How was the communication? Excellent. They kept in touch every step of the way, and sent photos of the exact items they were shipping so that I could confirm the order.
* How easy was it to pay? I used PayPal, no problems at all.
* How long did it take to ship? Shipped as soon as both items were in stock - much faster than expected!
* Was the quality appropriate for the price, in your opinion? Absolutely.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes. The feet look great, although they are for an incoming boy, so I can only assume they'll fit. The quality of the boots is lovely, and they fit the feet perfectly.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? Dolk does a lot of collaborations with various doll companies, and I could be wrong but I believe that they are not available for order anywhere else - so I'm going to give this a yes, even though most people say n/a because they are a distributor, not a manufacturer.

 

What did you order?
In stock Telesthesia Doll Lan Yu jin
When did you order?
11/5/19
How was the communication?
it was quite good,
How easy was it to pay?
easy through paypal
How long did it take to ship?
it shipped 5 days after my initial order, arrived 10 days after shipping
Was the quality appropriate for the price, in your opinion?
definitely
Did the item look like the sales pictures?
yes!!!
Were you satisfied with the product?
100%
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
highly possible if they have in stock dolls I would want
Would you buy this company's products second-hand?
N/A

 

What did you order? Full Set White Skin Neruga
* When did you order? March 2019
* Did you order directly from the company, or through a distributor or dealer? Dolk is an official Dealer of DollZone
* How was the communication? Quite poor, I finally got a reply the first time after being a pest
* How easy was it to pay? Very easy, as I used paypal.
* How long did it take to ship? After layaway about 9 months before they finally graced me with an email to confirm my orders little details with photo
* Was the quality appropriate for the price, in your opinion? Wouldn't know still waiting
EDIT* Still too pricey, the outfit was good quality just slightly small on certain areas like her wrists for example.
* Did the item look like the sales pictures? EDIT* Looks pretty similiar, the face up was food, but the wig was not as curly as anticipated
* Were you satisfied with the product? EDIT* Very much so, still figuring out her final look
* If you weren't satisfied, how did the company solve your problem? Slow progress emails
* Would you order from this company again? NO
* Would you buy this company's products second-hand
Yes, I have actually. It's how I got my Ringdoll Jade-Jiang who I love to bits.

 

What did you order?
Souldoll Zenith Han Yeo Reum (listed as in stock ready to ship)
When did you order?
January 19th 2020
How was the communication?
Excellent. I received communication for every step from purchase, payment, and shipping
How easy was it to pay?
Easy
How long did it take to ship?
About 4 days
Was the quality appropriate for the price, in your opinion?
Yes
Did the item look like the sales pictures?
Exactly like the pictures. Also, Dolk sent pics of the actual item before shipping.
Were you satisfied with the product?
Yes
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Yes.
Would you buy this company's products second-hand?
Possibly

 

* What did you order?
Switch Haji Head (Blank)

* When did you order?
October 2019.

* Did you order directly from the company, or through a distributor or dealer?
Dolk is a dealer for Switch.

* How was the communication?
Despite the reviews, they are actually quick to respond. (Weekdays, as weekends are their off days - Fastest on the same day, at most 3 days due to weekends)

Before they ship they sent me an email with pictures, email requesting to check my shipping address and request for confirmation email to ship. A bit of back and forth but its understandable.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
After it arrived from the maker, shipping was within a week (stated on their policy).

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have another order with them. And if I do need to purchase several dolls I would order again. I wish they offer layaways which are at least up to 6 months though.

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Mystery Bag

* When did you order?
February 2020

* Did you order directly from the company, or through a distributor or dealer?
It was a Dolk event

* How was the communication?
Very good!

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
A week, though I wasn't home to sign for it so I had to get it the next day.

However they did not give me my tracking number until after it had arrived... so that was a bit frustrating.

* Was the quality appropriate for the price, in your opinion?
Yes, it was worth more.

* Did the item look like the sales pictures?
I did not have pictures.

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
For in stock items, yes.

* Would you buy this company's products second-hand?
N/A

 

Guess nobody's ordering from Dolk?

* What did you order?
Fairyland Minifee Tika in normal skin

* When did you order?
Layaway, paid off March 3rd

* Did you order directly from the company, or through a distributor or dealer?
Through Dolk

* How was the communication?
It was alright. Dolk tends to be a little slow with responses.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
I paid him off March 3rd. However he didn't ship until May 5th and he hasn't arrived until today, June 3rd. Likely due to the ongoing pandemic, but it was a very frustrating wait.

* Was the quality appropriate for the price, in your opinion?
It's fairly appropriate. Not an issue on Dolk's part, but his head is loose and wobbles. Probably needs some sueding to fix. He's also quite tightly strung.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
All in all, yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
At this moment, with the pandemic, no. Shipping takes far too long. I'll probably order from them again in the future as long as it's in stock and won't take two to three months just to ship...

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Myou Doll, Bella (Blank)
DollZone, Neveu (Blank)

* When did you order?
2019-07-25

* Did you order directly from the company, or through a distributor or dealer?
Dolk is a dealer for both Myou doll and Dollzone.

* How was the communication?
Initially quick to response, only when I had issues with my shipping (no tracking for weeks which eventually leads to months) they disappeared on me. The tracking number they gave me did not update, for the whole duration of 3 months. I understood due to covid19, tracking can be slow, but at first they assure me to wait a week, a week passed and there wasn't any update to my tracking, as normally, package received would be scanned by the post office as received by them. But again, they assure me to be patient, as time went on I emailed them after a month has passed, two and finally, 3 months. And they told me the item was in transit. Baffled, as time continued to go on, but not even received my item scanned or have entered anywhere, I decided to take matters to my own hands and contacted china post. This is when china post informed me that they DO NOT have the tracking number they have given me in their system and told me to contact the seller. I was shocked and livid. This issue shouldn't have happen! Mind you, as even previous emails, I told them if EMS was not available for my country please quote me a new shipping fee, I was willing to pay additional - but again they didn't respond to my email then - so I assume EMS was still fine.

They didn't reply me after being confronted, so I waited for their live chat representative to be online (working day/time), shocked they contacted their china branch, as was just informed about the delay? (WHAT?) So the representative promised me they will reach a resolution the next day, as I ask when can they settle the issue - the promised me a day. The resolution was, they will have the items shipped to their Korea branch ASAP, however, I have to pay the remaining balance of $50 (total $80) for shipping fees (EMS Premium), I told them its fine, as long as this time the tracking works and it reaches me. What pissed me off was that they ask for my patience, I told them I was patient enough, I gave them 3 months and their excuse was "It seems that China office has not forwarder the updated details of your orders shipment." and apologies. The FACT that their representative LIED for 3 months telling me they SHIPPED and claimed its IN TRANSIT to me was just infuriating to me! I trusted them due to their fast responds and was kind to me every time I emailed them for my past orders but this was the first time for me dealing with their china representative, and their reply to me was different than their KR representative honestly. Its an obvious contrast.

After all that, they did open checked, repackaged and updated me all the way till my package arrived to me safely. My packages arrived 2 weeks after they shipped from Korea.


* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
After everything arrived shipping took a week as they stated, but for my case it had to be shipped from China to Korea first than to me.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes, not with their recent service to me.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I don't think I would EVER want to order from them unless I have to. Miscommunication or LACK off communication between branches should NOT be a customer's issue. It seems like customer suffers most due to their lack of communication, either its stock updates, or shipping. I am really disappointed. This could be easily avoided. If they are able to dealt the issue in a day, they should be able to handle their internal problems. Its ridiculous. I put my trust on them, and they lied to me within those 3 months, I am greatly upset, over this.

* Would you buy this company's products second-hand?
N/A

 

* What did you order? DOLK x IOS Attack on Titan Erwin Smith, DOLK x IOS Attack on Titan Levi

* When did you order? August 13, 2019

* Did you order directly from the company, or through a distributor or dealer? DOLK is a dealer that collaborated with Immortality of Soul to create the two sets. The sets are exclusively sold by DOLK.

* How was the communication? They were generally responsive to any inquiries I had, although I had to be proactive about asking. I liked that they sent me a photo of the doll sets before shipping them out.

* How easy was it to pay? Very easy. I used PayPal and paid upfront, so only one payment.

* How long did it take to ship? It took one year and 3 days to send a shipping notice, and two days to actually arrive at my house!

* Was the quality appropriate for the price, in your opinion? Yes - the attention to detail is amazing and none of the parts felt cheap.

* Did the item look like the sales pictures? Yes - they did match the both the preorder pictures and the pictures DOLK provided to me of the actual product before shipment.

* Were you satisfied with the product? Overall yes - they are strung a little tighter than I’d like, but I don’t think this is DOLK or IOS’s fault (the tighter stringing may have helped prevent damage during shipment). I am actually impressed with how well they were able to pack two full sets into a box with no shipping damage!

* If you weren't satisfied, how did the company solve your problem? I think communication from DOLK could have been more proactive - the dolls were estimated to ship in May 2020 and although a delay notice was posted to the Japanese website, they never posted an English equivalent. I had to follow up a couple of times to get a status update, but the English staff were usually detailed in their reply.

* Would you order from this company again? Yes, but probably only from the Korea office (my shipment came from Korea.)

* Would you buy this company's products second-hand? Probably, but I’d rather buy it straight from DOLK or IOS if I have the opportunity.

 

* What did you order?
Full Set Minifee Maya Valkyrie

* When did you order?
August 12, 2020

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
Always slow with DOLK, but once they realized that I was willing to pay, they were much faster. They provided photos of the doll so I could check the face up for variation, and I was able to place my order immediately after.

Getting customer service after purchasing is much more difficult.

* How easy was it to pay?
Easy through Paypal. You had to send Payment separately. It is not integrated with their website.

* How long did it take to ship?
6 days since it was in stock

* Was the quality appropriate for the price, in your opinion?
It was a little pricey, and I should've waited to find it second hand, but at the time, I wanted the complete doll new.

* Did the item look like the sales pictures?
For the most part. The feathers were brown tipped instead of white.

* Were you satisfied with the product?
The face up arrived scratched.

* If you weren't satisfied, how did the company solve your problem?
The issue still hasn't been resolved yet. I don't know how deep the scratch is or if the resin is scratched as well. They contacted Fairyland and it sounds like I would have to pay to have it redone even though it was the dealer's handling. The doll was unpacked and photographed to confirm everything was there. At that time, the face up did not have a visible scratch. The damage must have happened during repackaging.

Edit Oct 05, 2020: Still unresolved and a Paypal dispute has been filed. After 28 emails, this back and forth is getting nowhere.

* Would you order from this company again?
No. It makes me really sad because they have exclusives and collabs with other companies, but I do not want to feel like I am pulling teeth to get something fixed. I'd rather work with DDE at this point since either way I'd have to pay for shipping.

 

* What did you order?
In-stock Ringdoll Lan Wangji full set

* When did you order? August 19, 2020

* Did you order directly from the company, or through a distributor or dealer? Dolk is an official dealer of Ringdoll.

* How was the communication? Great. They always responded to my inquiries within a day. I really appreciated that they sent me pictures of everything included in the full set, with a close-up of the faceup, before shipping it out.

* How easy was it to pay? Very easy with Paypal.

* How long did it take to ship? Around 20 days (shipped on September 8), which is quite long for an in-stock doll but understandable considering COVID-19 measures. They did inform me about shipping delays beforehand.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? Yes.

* Were you satisfied with the product? Yes, absolutely! Dolk even gifted me an extra pair of hands!

* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, especially for in-stock items.
* Would you buy this company's products second-hand? N/A

 

• What did you order? FairyLand LittleFee Cygne (Little Witch)

• When did you order? October 2, 2020

• Did you order directly from the company, or through a distributor or dealer? Dolk is an official dealer of FairyLand.

• How was the communication? Pretty good. They always responded within 24 hours.

• How easy was it to pay? Very easy with PayPal.

• How long did it take to ship? It shipped out 19 days later, on October 21.

• Was the quality appropriate for the price, in your opinion? The doll and products were packed really well and were in great condition.

• Did the item look like the sales pictures? Yes. I even asked for a picture of the doll before they sent it out, and they were very prompt with a reply and pictures. Only thing was the Jack o' Lantern's face wasn't painted in (with black) but that isn't their fault, and isn't a biggie.

• Were you satisfied with the product? Absolutely.

• If you weren't satisfied, how did the company solve your problem? N/A

• Would you order from this company again? Given the stories I have heard about scratched dolls in transit, I'm not sure if I would.

• Would you buy this company's products second-hand? N/A

 

* What did you order?
Angell Studio Jade Rabbit fullset which was in stock

* When did you order?
Ordered November 10, 2020. Shipped November 30, 2020.

* Did you order directly from the company, or through a distributor or dealer?
Dolk distributes Angell Studio

* How was the communication?
Dolk always replied to emails, but I had to email to get any shipping updates as the link on their website was not working. I had to reach out repeatedly to get my doll shipped.

* How easy was it to pay?
Easy enough - I used paypal.

* How long did it take to ship?
Item was in stock. They initially told me that due to COVID, they would ship within 1 week of my payment. It actually took about 20 days to ship. It was shipped after I repeatedly enquired when it would ship. Dolk sent me a photo of the item in the box before they shipped it, but the photo was low quality, and I couldn't properly see what was in the box or the condition of anything in the box. I'm not sure what the purpose of the photo is.

* Was the quality appropriate for the price, in your opinion?
I would say not really. Angell Studio makes high quality, lovely dolls, but I sort of wonder if this doll had been displayed before. She did not have her eyes (which are supposed to be included in the full set.) Her dress was already laced. I have one other Angell Studio doll that shipped directly from AS, and the dress was not laced. One of her shoes is a bit dirty on the side. And the emblem that is usually affixed to the back of AS dolls had fallen out; I glued it back on with resin Overall, she didn't come out with that crisp, new look I expected.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
I was mostly satisfied. The doll is lovely, but as I mentioned above, they did not include the eyes and there was evidence that the doll wasn't necessarily brand new.

* If you weren't satisfied, how did the company solve your problem?
I did not reach out about the eyes or dirty shoe or the emblem that had falled out of her head. I felt like maybe that was being overly picky, but I probably should have contacted them. I purchased eyes from another retailer, reglued the emblem, and you don't actually see the shoe when the doll is on display.

* Would you order from this company again?
No. My doll did not arrive with all of the pieces it should have (missing eyes), and I didn't feel like the doll was in brand new condition. Additionally, I had to reach out repeatedly to get them to ship my doll. There are other retailers out there I would try first.

* Would you buy this company's products second-hand?N/A