Dollmore Feedback (ALL)

* What did you order?
I ordered a Zaoll Luv, various articles of SD clothing, a doll carrier, some MSD clothes + shoes, and some other small items.
* When did you order?
The order was placed on the 22nd of April, and paid for on the 23rd.
* How was the communication?
Communication was wonderful. Dollmore is always so nice when responding to their Q&A.
* How easy was it to pay?
It was simple. They sent me a paypal invoice and that was that
* How long did it take to ship?
Just under two weeks!
* Was the quality appropriate for the price, in your opinion?
Yup! I adore Dollmore's stuff.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
I was satisfied with everything but there was a small problem. During shipping my Zaoll's faceplate slipped off and there was a crack.
* If you weren't satisfied, how did the company solve your problem?
I contacted Dollmore, and they told me to send the broken faceplate back to them. I did so, and they reimbursed me for shipping to them with points. The day after they received my faceplate, they had sent off a new one. It arrived safe and sound in a lovely little box.
* Would you order from this company again? Most certainly!
* Would you buy this company's products second-hand? I would, and have

 

* What did you order?
SD Khaki Shoes
MSD Moon Boots
MSD Cat Virus Hood
MSD Purple Slit Hood
MSD Black Two Button Pants
Dove Necklace
Cigarette

* When did you order?
04/27/2010

* How was the communication?
Same as always! Automated emails. Did not need to talk to them outside that.

* How easy was it to pay?
Very. Used PayPal.

* How long did it take to ship?
Longer than normal, but still only six days.

* Was the quality appropriate for the price, in your opinion?
The quality is very good! Better than the price!

* Did the item look like the sales pictures?
Of course! In some cases, better.

* Were you satisfied with the product?
More than, in the case with the Cat Virus Hood, since it has so much detail. Miu Miu~

* Would you order from this company again?
I order from them all the time. I love their stuff!

* Would you buy this company's products second-hand?
Only if I couldn't get it from them.

 

* What did you order?
SD Liebe Klum with a custom faceup + enough extras to bring the cost to free shipping.

* When did you order?
04/17/2010

* How was the communication?
It was ok.

* How easy was it to pay?
fine, I used paypal and was invoiced the next day.

* How long did it take to ship?
just over 2 weeks.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
I got a custom faceup, so no

* Were you satisfied with the product?
I am a little annoyed that they ignored my wig request (asked for a blond wig, they sent me the red one) and that they ignored part of my custom makeup request (gave a different shade of eye makeup...asked for turqoise...got a smoky greyish black). The eyelashes were poorly glued on.

* Would you order from this company again?
I am unlikely to order another Dollmore doll although I would like a Narsha eventually. I will not get another faceup from them at all.

* Would you buy this company's products second-hand?
Chances are no unless the price was good on clothes.

 

* What did you order?
A pair of leggings, a hoodie (SO CUTE), shoes, socks, & a pair of underwear.

* When did you order?
May 6th, 2010

* How was the communication?
Perfect.

* How easy was it to pay?
Extremely easy. I placed my order, and then they sent a PayPal invoice.

* How long did it take to ship?
Got my order just a few minutes ago, so just under a week. Yay EMS!

* Was the quality appropriate for the price, in your opinion?
Yes!! Everything I ordered is absolutely adorable, and very nice quality/well made.

* Did the item look like the sales pictures?
Exactly, though the hoodie is SO MUCH cuter in person. :3

* Were you satisfied with the product?
Absolutely!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely. I'm already planning my next order.

* Would you buy this company's products second-hand?
Sure, if it was necessary.

 

* What did you order?
A Vian head and a Narsha.

* When did you order?
Last month~

* How was the communication?
Fab! ^^

* How easy was it to pay?
Very easy!

* How long did it take to ship?
About 2-3 weeks after ordering, and just a few days once shipped!

* Was the quality appropriate for the price, in your opinion?
Very appropriate. I ordered my dolls with 2 custom faceups, and they were both perfect!

* Did the item look like the sales pictures?
NO! ..that was the point of the custom faceups LOL
But the dolls were very much perfect in everyway!

* Were you satisfied with the product?
Extremely satisfied, yes! I love both my new purchases~ ^^

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
YES! :3

* Would you buy this company's products second-hand?
Probably, if they were in perfect condition. I don't usually buy dolls 2nd hand (I just got one recently though from a friend, and it's in superb condition!), I don't have anymore Dollmore dolls on my wishlist at the moment though. Maybe a whiteskin Zaoll Muse.. but I already have a Zaoll Muse.. xD

 

* What did you order?
A hat, two shirts, and a dress

* When did you order?
May 8th, 2010

* How was the communication?
Just fine.

* How easy was it to pay?
I don't know; it was a group order and Orca was the one who placed the payment.

* How long did it take to ship?
Surprisingly quickly; we placed the order Saturday the 8th of May, I believe, and they items arrived on Thursday, May 13th.

* Was the quality appropriate for the price, in your opinion?
Oh yes, very reasonable prices.

* Did the item look like the sales pictures?
Yes, exactly.

* Were you satisfied with the product?
Yes, very

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes

 

What did you order?
A veritable goddamn wardrobe
When did you order?
5/6
How was the communication?
Asked a question about order on their online question system. Received answer within 30 minutes.
How easy was it to pay?
Paypal
How long did it take to ship?
Recieved 5/13 (7 days)
Was the quality appropriate for the price, in your opinion?
Ya
Did the item look like the sales pictures?
Ya
Were you satisfied with the product?
Glasses don't fit
If you weren't satisfied, how did the company solve your problem?
Not worth the effort to send back
Would you order from this company again?
Ya
Would you buy this company's products second-hand?
Ya

 

* What did you order? White Zaoll Luv, a bunch of goodies.

* When did you order? early april

* How was the communication? very good Jee answers everything on their Q&A

* How easy was it to pay? very easy by paypal

* How long did it take to ship? 19days! Very fast comparing to the usual 1~3months of the other companies.

* Was the quality appropriate for the price, in your opinion? yes

* Did the item look like the sales pictures? yes

* Were you satisfied with the product? they even sent me a free wig and a blouse

* If you weren't satisfied, how did the company solve your problem? n/a

* Would you order from this company again? yep

* Would you buy this company's products second-hand? maybe, it depends

 

* What did you order?
I ran a small group order among a few friends, and got Dollmore clothing, Anotherspace clothing, shoes, accessories, doll stands, and their "Art Pose ring" discs.

* When did you order?
May 7th

* How was the communication?
Adequate

* How easy was it to pay?
Very easy - the sent a PayPal request

* How long did it take to ship?
Shipped May 11

* Was the quality appropriate for the price, in your opinion?
The clothing seems to be of ok quality, but the Art Pose Ring was a total ripoff. I would not recommend anyone buy this from Dollmore. Their price says it's for "one sheet" which did not indicate that it was actually only for one ring. Definitely not worth the price, and a little misleading and very disappointing.

* Did the item look like the sales pictures?
With the exception noted above, items seem fairly accurate, though the waist hold on the dollstands are rather small for SD13 dolls.

* Were you satisfied with the product?
It's ok.

* If you weren't satisfied, how did the company solve your problem?
I have not asked for resolution from the company - I do not expect them to give me more of their silicone rings.

* Would you order from this company again?
Not if I can help it. I only ordered because a friend recommended their stands as a less expensive alternative to the ones I wanted to purchase.

* Would you buy this company's products second-hand?
No.

 

* What did you order?
A wig, a dress, a kimono, stockings, panties and boots.

* When did you order?
May 7th

* How was the communication?
I didn't have any questions...

* How easy was it to pay?
Very easy, Paypal.

* How long did it take to ship?
I received a shipping notice on May 10th, it arrived on May 14th.

* Was the quality appropriate for the price, in your opinion?
Totally. That was the first time I ordered doll clothes, so I chose the less expensive items. They are really beautiful and well made.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes, very. And I was pleased to receive a little gift : a pair of eyes and a pin button.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I will.

* Would you buy this company's products second-hand?
No, but that's because I don't like buying second-hand.

 

* What did you order?
Model Ha-Yarn Cho with default face-up, a pair of eyes, clothes, kneehighs, a pair of shoes, and a mattress/pillow/blanket set~
I also specified which wig/eyes and underwear I would like her to come with ^^.

* When did you order?
May 7th, 2010

* How was the communication?
Good, I got Q&A answered in under 24 hours.

* How easy was it to pay?
Very easy using Paypal.

* How long did it take to ship?
10 days.

* Was the quality appropriate for the price, in your opinion?
Yes. And the clothes are cheap but very nice, too!

* Did the item look like the sales pictures?
Much better!~

* Were you satisfied with the product?
Yes, very much! 33 They even sent a free wig, pants, eyes, etc.! Of course, they got everything right when it came to the specifics, as well~
She needs a tiny bit re-stringing and the garterbelts on her underwear broke off after a few hours, but they can be fixed and they're not terrible problems.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Definitely, I plan to! ^^

* Would you buy this company's products second-hand?
Depends on the quality and price. Probably just clothes, though~

 

* What did you order?
Clothing (MSD Susa Set), Socks, Tools, Doll Eyes, Doll accessories

* When did you order?
19 May

* How was the communication?
I used to email them but response was a little slow at times. I then switched to their Q&A board (since they did mention it was faster than email) and replies were pretty prompt (within 24 hours). Jee used to answer my questions and was really polite about it (even though I kept spamming lots of questions lol). They were also very accomodating about my requests regarding the free gift promotion. Overall I am satisfied with the communication.

* How easy was it to pay?
Easy by paypal. I paid immediately after ordering (didnt wait for them to send me an invoice). Payment was acknowledged by the next day and the items were shipped out within 24 hours! I'm awed by their efficiency!

* How long did it take to ship?
I ordered and made the payment on Wednesday night, and items were shipped out by Thursday evening. I received my local mail notice on Monday (would be earlier if not for the weekends) but no one was at home ~_~ so I had to collect the post from my local post office on Tuesday.

* Was the quality appropriate for the price, in your opinion?
Yes! Prices were very reasonable and the quality was quite good overall! I love their range of clothing too!

* Did the item look like the sales pictures?
Yup, though there was one set of eyes which was a shade darker than I expected based on my comparison on two different monitors but I guess like they mentioned, it really depends on the monitor settings.

* Were you satisfied with the product?
Yes, I very happy with them! They even sent me extra gifts (postcard, button pin, snacks) even though I already received 2 extra set of eyes from their promotions!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, definitely! Making plans to order again ^^

* Would you buy this company's products second-hand?
Depends on the items, but possible for limited edition ones; else I'd buy directly from Dollmore.

 

* What did you order?
A dollmore Kid sleepy Pado with default faceup, and some clothes.

* When did you order?
May 11th 2010

* How was the communication?
Actually none was needed this time around XD

* How easy was it to pay?
Very easy with credit card

* How long did it take to ship?
Exactly 2 weeks

* Was the quality appropriate for the price, in your opinion?
Most definately! I love the feel of his resin and most importantly he was strung so nicely! Dollmore was even generous enough to dump in quite a number of freebies along the way ^^;

* Did the item look like the sales pictures?
His default face up actually looked slightly darker than the sales pictures but I'm not complaining!

* Were you satisfied with the product?
100% 8D

* If you weren't satisfied, how did the company solve your problem?
N/A


* Would you order from this company again?
Oh most definately, since they carry alot of clothes that suit my boys.

* Would you buy this company's products second-hand?
A yes for shoes, but not really for clothes.

 

* What did you order? Two pairs of acrylic eyes
* When did you order? I think it was around Feb
* How was the communication? I ordered through a GO.
* How easy was it to pay? Easy through the GO
* How long did it take to ship? Not long at all, there were only small items in the GO.
* Was the quality appropriate for the price, in your opinion? No, the quality was really bad. Yes the eyes are cheap, but I've seen plenty better acrylics for the same price.
* Did the item look like the sales pictures? No, one pair was much more green irl than in the picture (which appeared blue), and any iris patterns shown on the sales pics were nonexistent in the real product. They were also very pixely which was not evident in the sales photos.
* Were you satisfied with the product? No, one eye cracked after a week of normal use. Unacceptable.
* If you weren't satisfied, how did the company solve your problem? I just resold them on the marketplace.
* Would you order from this company again? never eyes. I would probably avoid them in general because it shows a lack of integrity if they knowingly sell a bad product, even something small and inexpensive like that. I don't really trust their other items to be of quality now.
* Would you buy this company's products second-hand? only for really cheap or irl so I could see it first. And never eyes.

 

* What did you order?

Rococo Sona boy and girl.

* When did you order?

Late April.

* How was the communication?

Standard confirmation emails. I didn't have any questions.

* How easy was it to pay?

Very easy; Paypal invoice.

* How long did it take to ship?

About a month.

* Was the quality appropriate for the price, in your opinion?

Very much so. Even though they have beautiful LE faceups and clothes, they don't cost any more than buying a regular doll with all the trimmings. The quality is outstanding and they even sanded the seams. On top of that I got free shipping and they were very generous with free gifts. I'd say Dollmore sets a new standard for value for your money!

* Did the item look like the sales pictures?

The sales pictures don't do them justice! There was one difference: the girl's wig and hair decoration was different than the ones pictured, but they look great and I don't have any complaints.

* Were you satisfied with the product?

Extremely.

* Would you order from this company again?

It's only a matter of time.

 

* What did you order?
(This was the first time I ever ordered anything to my doll )A wig (short curly hair), a shirt(black), a pair of shoes (black converse'ish), and a pair of eyes (blue) for my SD doll

* When did you order?
A month ago

* How was the communication?
good -I understood how I should order and pay and etc.

* How easy was it to pay?
very easy

* How long did it take to ship?
a week to sweden -very fast!

* Was the quality appropriate for the price, in your opinion?
Almost a little too cheap! I've checked out other bjd-cloth stores and think DollMore have the lowest prices! Very good place to buy your first clothing-kit (+++!)

* Did the item look like the sales pictures?
yes, pretty much

* Were you satisfied with the product?
yes! maybe the wig was a little too squished, but I guesse it's a common problem.. :P

* If you weren't satisfied, how did the company solve your problem?
never mind :P

* Would you order from this company again?
of cours! (+++)

* Would you buy this company's products second-hand?
yup! (hint, hint )

 

* What did you order?
MSD-sized clothes (Funky Fun Set, Net Stockings, Simple Triangle Panties, Loose Socks) & the Troy Necklace

* When did you order?
June 02, 2010

* How easy was it to pay?
Very easy. I used the PayPal option, and I received an invoice within a few hours of placing my order.

* How long did it take to ship?
According to my account page on the Dollmore website, the package was shipped out within 24hrs of payment received. It arrived on June 07, so in total a little under a week.

* Was the quality appropriate for the price, in your opinion?
Yes. The items are all great quality, with affordable prices.

* Did the items look like the sales pictures?
Yes. Except they're even cuter in person!

* Were you satisfied with the product?
Yes, very.

* Would you order from this company again?
Definately!

* Would you buy this company's products second-hand?
Yes. In fact, I already have (the MSD girl Chess Set) at least once that I know of for sure. I definately recommend Dollmore's clothing. All their pieces are adorable and made to last.

 

What did you order?
Dollmore Kid Girl Sona
Tons of extra stuff

When did you order?
Ordered May 28, paid May 29

How was the communication?
Fine. I didn't really communicate with them this time though, they shipped too fast XD

How easy was it to pay?
Too easy as always...they sent my invoice immediately this time.

How long did it take to ship?
Two days. Shortest wait ever.

Was the quality appropriate for the price, in your opinion?
of course. If it wasn't I wouldn't own 8 of their dolls.

Did the item look like the sales pictures?
I was a little iffy until I finally got a faceup on her last night. Now I see it, she looks like her sales pics even with a totally different face. I love her!

Were you satisfied with the product?
of course! again...8 dolls.

If you weren't satisfied, how did the company solve your problem?
No problems at all.

Would you order from this company again?
Yep.

Would you buy this company's products second-hand?
I don't know. Sadly the second-hand prices are usually more than ordering them brand new...and I like ordering from Dollmore. So most likely not. well, yes for clothes XD
but probably not dolls.

 

* What did you order?
SD wig, MSD & SD outfit, narsha shoes

* When did you order?
4 June

* How was the communication?
Pretty good! I accidentally submitted an order twice and emailed them about it. They replied and canceled the second order quite swiftly.

* How easy was it to pay?
I had to wait a day or so for the paypal invoice, but when it came, it was easy.

* How long did it take to ship? About a week?
But that was because they were waiting to restock my MSD outfit. They informed me that it would only come on the 16th, so it was an awesome surprise that my stuff arrived today after all.

* Was the quality appropriate for the price, in your opinion?
I'm pretty happy with what i got.. and will probably be ordering again! ^_^

* Did the item look like the sales pictures?
yup!

* Were you satisfied with the product?
yes

* Would you order from this company again?
Definitely.. I'm already checking out new stuff. O.o

* Would you buy this company's products second-hand?
If it's what I'm looking for.. why not? (: Wouldn't mind ordering straight from Dollmore though.. I love their freebies! ^_^

 

What did you order?
SD wig, boots and a dress.

When did you order?
Ordered on May 23rd

How was the communication?
Great, I asked a question and they repsonded almost immediately.

How easy was it to pay?
A little troublesome, I didn't get an invoice right away, and then accidentally paid by e-check so it took awhile to clear. My fault though.

How long did it take to ship?
After payment cleared about two days.

Was the quality appropriate for the price, in your opinion?
Very.

Did the item look like the sales pictures?
They defintely do, actually the wig is even better in person.

Were you satisfied with the product?
Very, the dress doesn't fit quite right, but it looks cute still.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Definately.

Would you buy this company's products second-hand?
Sure would.