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Dollmore Feedback (ALL)

Oct 17, 2007

    1. * What did you order?
      Youth Adam Body, shirt, pants, and shoes
      * When did you order?
      August 30
      * How was the communication?
      N/A
      * How easy was it to pay?
      Easy, used paygate
      * How long did it take to ship?
      It arrived 9/7 so 9 days? Pretty quick
      * Was the quality appropriate for the price, in your opinion?
      Excellent, though the loose v neck shirt is really loose but I don't mind.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Yep.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes I would.
       
    2. * What did you order? Pair of skull sneakers, pants, and hoodie. (all MSD)
      * When did you order? 5-12-2010
      * How was the communication? Okay. Fast, but not very helpful.
      * How easy was it to pay? Difficult at first. Tried paying with credit card because I had no $ in Paypal and thought it would be fast. Never did work. Finally had to use Paypal.
      * How long did it take to ship? Couple weeks.
      * Was the quality appropriate for the price, in your opinion? Definitely. Very lovely clothes.
      * Did the item look like the sales pictures? Exactly. Couldn't have been more pleased.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes. I will be ordering more from them again soon.
      * Would you buy this company's products second-hand? Yep.
       
    3. * What did you order?
      Eyes, clothes, wig
      * When did you order?
      6th September
      * How was the communication?
      Very good, they're really kind and helping
      * How easy was it to pay?
      Very easy via paypal
      * How long did it take to ship?
      1 day
      * Was the quality appropriate for the price, in your opinion?
      Yes! I love everything I've bought!
      * Did the item look like the sales pictures?
      yes, even better
      * Were you satisfied with the product?
      yes!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      surely a violin and something more
      * Would you buy this company's products second-hand?
      Yes, if it's in good condition
       
    4. * What did you order?
      A pair of MSD glasses frames, 2 pairs of eyes, a belt, and an MSD pattern book
      * When did you order?
      3rd of September
      * How was the communication?
      Fantastic! They answered any questions I had quite quickly.
      * How easy was it to pay?
      Very! I used paypal.
      * How long did it take to ship?
      They sent me a shipping notice on the 6th, but it didn't arrive until the 15th (today) because of weekends. But that's just the postage company, not Dollmore themselves. It's normal for EMS to be like 7-15 days anyway, so I've read XD (<-- bit of a noob)
      * Was the quality appropriate for the price, in your opinion?
      The quality is excellent! I really love the eyes I bought (and everything else too, but the eyes are especially stunning).
      * Did the item look like the sales pictures?
      Yup. Exactly. But they're better in person, considering I can look at the pieces up close and personal!~
      * Were you satisfied with the product?
      Yes, very!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely! I plan to in the near future.
      * Would you buy this company's products second-hand?
      If they were in good condition, I don't see why not.
       
    5. * What did you order? Doll carrier bag, T-shirt, accessories
      * When did you order? 13th September
      * How was the communication? N/A (or does their confirmation email count?)
      * How easy was it to pay? Easy by Paypal
      * How long did it take to ship? Shipped the next day
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand? Depends on their conditions (i.e. not really related to Dollmore any more)
       
    6. What did you order?
      MSD colothes, eyes
      When did you order?
      11th September 2010
      How was the communication?
      Good.
      How easy was it to pay?
      Very easy thanks to PayPal.
      How long did it take to ship?
      The shipping from Korea to Germany was very fast (7 days).
      My order was send out on 14th September and I got it on the 21th September.
      Was the quality appropriate for the price, in your opinion?
      Yes.
      Did the item look like the sales pictures?
      Better, the clothes are very cute.
      Were you satisfied with the product?
      Yes, absolutely.
      If you weren't satisfied, how did the company solve your problem?
      n/a
      Would you order from this company again?
      Yes.
      Would you buy this company's products second-hand?
      n/a
       
    7. What did you order?
      MSD clothing

      When did you order?
      9/07/10

      How was the communication?
      Satisfactory. I asked for Registered Mail shipping instead of EMS when I ordered, and they obliged.

      How easy was it to pay?
      Very easy and quick with Paypal.

      How long did it take to ship?
      Dollmore took 2 days to ship the order.
      I received the package after 10 business days.

      Was the quality appropriate for the price, in your opinion?
      Yes, the quality is quite good and the prices were fair.

      Did the item look like the sales pictures?
      This is my second time ordering from them, and the clothes look even better in person.

      Were you satisfied with the product?
      Yes, very happy with my order.

      Would you order from this company again?
      Yes.

      Would you buy this company's products second-hand?
      Maybe, depending on the condition of the item.
       
    8. * What did you order? Youth Eve Maunier, plus clothing, wigs, eyes
      * When did you order? August, 2010
      * How was the communication? Very good. They had a question about the face-up and kept emailing until they understood
      * How easy was it to pay? Very simple
      * How long did it take to ship? About a month
      * Was the quality appropriate for the price, in your opinion? Oh yes, a bargain really
      * Did the item look like the sales pictures? Yes, they did
      * Were you satisfied with the product? Quite
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Would and have, many times
      * Would you buy this company's products second-hand? If it were something I could no longer buy new, yes
       
    9. * What did you order?

      My first BJD - DM Kid Flocke, an outfit, and a pair of shoes; pretty basic stuff

      * When did you order?

      8/18

      * How was the communication?

      It was good; I strongly suggest using the Q&A page rather than the email. They answered my email kind of weird, and I would've been even more confused that I had been, had I gone on that alone. But with the Q&A page, I got an answer the next day, and I could understand it. I never was emailed as to when it was being shipped at all. I had to always go in and ask.

      * How easy was it to pay?

      Sort of easy. I paid with PayPal, but whenever I clicked 'next', I'd get a blank screen. And then they said the doll was out of stock. It was a few hours until I went to check my email, found the PayPal email, and paid for everything (the doll wasn't out of stock, after all).

      * How long did it take to ship?

      Almost 3 weeks. They say that it'll take 7-15 days for shipping, but I think they mean before they actually send her out. The time it took once the "shipment completed" phase began and when I got the package was only 4 days. I received the 'shipment completed' notice the day after Labor Day, and she was here by that Friday.

      * Was the quality appropriate for the price, in your opinion?

      I think so.

      * Did the item look like the sales pictures?

      The blond wig I asked she come with was a darker, more honey blond than what I'd seen, but it was no issue.

      * Were you satisfied with the product?

      Yes

      * Would you order from this company again?

      Yeah

      * Would you buy this company's products second-hand?

      Not sure if I'd buy anything second hand...I'm not crazy about second hand things in general.
       
    10. * What did you order?

      SD clothes, eyes and accessories

      * When did you order?

      9-19-2010

      * How was the communication?

      excellent

      * How easy was it to pay?

      simple, I did online checkout and chose Paypal as payment option and I received a Paypal invoice in a few hours

      * How long did it take to ship?

      I received my items today, so about a week.

      * Was the quality appropriate for the price, in your opinion?

      Outstanding for the price.

      * Did the item look like the sales pictures?

      Yes, even better.

      * Were you satisfied with the product?

      Yes, very much so.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Yes!

      * Would you buy this company's products second-hand?

      Yes I would if I found a good deal and it was in good condition. I have done so in the past.
       
    11. * What did you order? 3 piceces of 4-5inch fashion doll wigs, and fashion doll high-heeled shoes.

      * When did you order? last week.

      * How was the communication? very good.

      * How easy was it to pay? Very easy, bank account transfer.

      * How long did it take to ship? Fast, arrived in 2 days.

      * Was the quality appropriate for the price, in your opinion? The QUALITY is VERY POOR, that's what I so upset when I received items. Dollmore sells some Monique wigs without notification about wig company, it's somewhat understandable for Dollmore's usual behavior on sales. But they sent a 5-6 inch wig(THAT's what the tag says.) instead of 4-5 inch wig. Rest of 1 wig is made by dollmore, and I've never seen such a poor quality wig, wig's cap mesh is seen from outside of back head, because there weren't much hair. The last one is Monique Infant 4-5 inch wig, only one right item.

      * Did the item look like the sales pictures? No, the size is wrong, and they sent wig box hand-written 5-6(crossed) and 4-5 inch. I've never imagin such a thing, if you erase original size and write over 1 smaller size, and does it become smaller all of a sudden??

      * Were you satisfied with the product? NO.

      * If you weren't satisfied, how did the company solve your problem? I've never tried, because of hand-writing for magical size reduction. If you received in that box, the company tried to cheat you already.

      * Would you order from this company again? NEVER.

      * Would you buy this company's products second-hand? NEVER.
       
    12. * What did you order?
      &#8226; (7-8) Transfor Cut (Black)
      &#8226; MSD - G Striped Stocking (White&Pink)
      &#8226; MSD - Haya One-Piece (Pink)
      &#8226; MSD - Shape Steel Lensless Frames (Black)
      &#8226; MSD Size Pattern - DC04 Dollmore Creafts : Bonbon Circus Set
      &#8226; MSD Size Pattern - DC03 Dollmore Creafts : Poet Suit Set
      &#8226; MSD Size Pattern - DD01 Dollmore Creafts Making the Chavret
      &#8226; MSD - Via Lactea Shoes (Pink)
      &#8226; MSD - Neatness Shoes (Black)

      * When did you order?
      &#8226; 2010/09/29.

      * How was the communication?
      &#8226; No communication necessary.

      * How easy was it to pay?
      &#8226; Fast and easy (paypal)

      * How long did it take to ship?
      &#8226; Shipped the next day, 2010-09-30. Arrived on, 20-10-05.

      * Was the quality appropriate for the price, in your opinion?
      &#8226; Yes, except for the wig &#8211; it seems like its not properly sewn and it&#8217;s coming off.

      * Did the item look like the sales pictures?
      &#8226; Yes.

      * Were you satisfied with the product?
      &#8226; I was satisfied will everything except for the wig I purchased. Its a shocked for me that Dollmore would ship it in that condition.

      * If you weren't satisfied, how did the company solve your problem?
      &#8226; N/A

      * Would you order from this company again?
      &#8226; Yes, I always do.

      * Would you buy this company's products second-hand?
      &#8226; Yes, but it depends on the condition.
       
    13. * What did you order?
      Sweet Wind Memory Asha Le40
      SD Ram Sleeping Bag
      MSD Cat Hat
      * When did you order?
      September 21st
      * How was the communication?
      Incredible as always!! ^-^
      * How easy was it to pay?
      Very easy, used paypal
      * How long did it take to ship?
      2 weeks before they shipped it and 4 days to arrive after that (3 of those days were spent in U.S. Customs)
      * Was the quality appropriate for the price, in your opinion?
      Very!! i love Dollmore's products everything is always very high quality!!
      * Did the item look like the sales pictures?
      Even better!!
      * Were you satisfied with the product?
      Absolutely!! ^-^
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      of course i already have my next order ready for next month!!
      * Would you buy this company's products second-hand?
      if it was in good condition of course i would :)
       
    14. What did you order? Shoes, stockings, lingerie, socks, doll carrier bags

      When did you order? August & September 2010

      How was the communication? Great

      How easy was it to pay? Very, though at first, a bit confusing. My first couple of orders I ended up paying twice. I then realized I needed to wait until they sent me a request for payment

      How long did it take to ship? Usually a couple of days, then once it shipped, it would get here in 3 days

      Was the quality appropriate for the price, in your opinion?
      Yes

      Did the item look like the sales pictures? Yes

      Were you satisfied with the product? Yes

      If you weren't satisfied, how did the company solve your problem? N/A

      Would you order from this company again?
      Yes, I already have

      Would you buy this company's products second-hand?
      Depends on the item
       
    15. * What did you order?
      Dollpire Shiloh boy, some clothes/accessories

      * When did you order?
      September 8th (but I paid on the 13th)

      * How was the communication?
      Clear as crystal~

      * How easy was it to pay?
      Very; that's how PayPal works xD

      * How long did it take to ship?
      Well, I got him on October 22nd; you do the math xD

      * Was the quality appropriate for the price, in your opinion?
      Most definitely ^_^

      * Did the item look like the sales pictures?
      A gazillion times better!

      * Were you satisfied with the product?
      Of course! I got the typical freebies, and also some free purple eyes ^_^

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      I'm fully planning on it xD

      * Would you buy this company's products second-hand?
      Actually I did xD (a doll and clothes)
       
    16. What did you order?
      My First BJD!!: Kid Dollmore Girl-Sweet Wind Memory Asha LE40, Notre Long Wig, one pair of 16mm eyes, Cute Ram Sleeping Bag, and 2 pairs of MSD panties

      When did you order?
      October 21, 2010

      How was the communication?
      Awesome!! Jee is really friendly and has great customer service skills!!!

      How easy was it to pay?
      Very, though at first, a bit confusing. It was my first time using Paypal. Luckily, I got some help from Momo Haruno, my Little, who's good with it.

      How long did it take to ship?
      About two weeks, but when it shipped-about six days thanks to customs and my college's stupid postal service not shipping out mail on game days!

      Was the quality appropriate for the price, in your opinion?
      Yes

      Did the item look like the sales pictures?
      She looks better in real life and so do the other items, so yes.

      Were you satisfied with the product?
      Yes, extremely!

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?

      Yes, in the very near future...

      Would you buy this company's products second-hand?
      Depends solely on the item
       
      • What did you order?
        MSD clothes and accessories.
      • When did you order?
        October 31st
      • How was the communication?
        Contacted them twice through the Q&A forums, got response in less than 24hours in both cases.
      • How easy was it to pay?
        I was bugged by the manual invoice because I had to wait and was anxious (first doll clothing order ever) but once they invoiced me through Paypal the payment process was instant and hella easy.
      • How long did it take to ship?
        Ordered on October 31st, shipped on November 2nd and received on November 11th
      • Was the quality appropriate for the price, in your opinion?
        You get what you pay for and a little more, I'd say the quality of the stuff I got was outstanding.
      • Did the item look like the sales pictures?
        Yes ! Just like the pictures and even better in person.
      • Were you satisfied with the product?
        Very satisfied.
      • If you weren't satisfied, how did the company solve your problem?
        N/A
      • Would you order from this company again?
        Already filling up my wishlist to order next month !
      • Would you buy this company's products second-hand?
        It depends on the item, but I'd definitely consider it.
       
    17. What did you order? A SD size dress, Wig, eyes
      * When did you order? 11/5/10
      * How was the communication? Pretty good, Considering this is my first time ordering and I was worried something bad would happen
      * How easy was it to pay? Well I used paypal but the charge didn't hit the account until the 9th.
      * How long did it take to ship? About seven days, it even came faster then my doll who I ordered from Junkyspot at the same time O.o
      * Was the quality appropriate for the price, in your opinion? Oh yeah, it's great stuff!
      * Did the item look like the sales pictures? I thought the eyes wouldn't be the right shade, but now I see them in person they are spot on!
      * Were you satisfied with the product? Very much so! I'm so going through them again! I love it that they send gifts to people I got these star cookies!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes!
      * Would you buy this company's products second-hand? Umm, maybe? I would rather buy new to be honest
       
    18. * What did you order?
      Zaoll Luv (blank, unsanded), zaoll sweater, SD glasses, 2 pairs of blythe shoes, 1 necklace, 2 pairs of lashes
      * When did you order?
      October 31st / November 1st (if you go by what time it was in Korea)

      * How was the communication?
      perfect! Turned out that I got my state wrong. I emailed dollmore to let them know, and they got back to me within just a few hours with a notice that they fixed it for me.

      * How easy was it to pay?
      Cake through paypal! Just waited for my invoice.

      * How long did it take to ship?
      shipped out on the 11th, so roughly 10 days!!

      * Was the quality appropriate for the price, in your opinion?
      Yes. however, one of my dolls eyewells was beveled so deep that she has VERY thin resin in that area :( It's not terrible, but I think I'm just going to have to be super careful with her.
      her resin isn't perfectly smooth, like the mold she was pored into wasn't smooth, and she has some awkward places where contours don't match up. But that's just being picky, and I imagine it will all even out with play.

      * Did the item look like the sales pictures?
      Everything did but the necklace/collar thing. Which had grommets set into it. The grommets aren't evenly placed.

      * Were you satisfied with the product?
      Yes!

      * Would you order from this company again?
      :D Definitely! I love dollmore!
       
    19. *What did you order? 14mm Dollmore Eyes (G10) and 14mm Dollmore Eyes (F08)
      * When did you order? November 6, 2010
      * How was the communication? Good, received email when I place my order and again when the package shipped.
      * How easy was it to pay? Very easy, used paypal
      * How long did it take to ship? Shipped 2 days after I ordered them, received them on November 15th.
      * Was the quality appropriate for the price, in your opinion? Yeah. The shipping cost was a lot though.
      * Did the item look like the sales pictures? The color looked much better
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? yes
      * Would you buy this company's products second-hand? depends on the quality