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Dollmore Feedback (ALL)

Oct 17, 2007

    1. *What did you order?
      Dollmore Adam Dollpire Hand Set WS

      * When did you order?
      28th November 10

      * How was the communication?
      I posted on their Q & A board and they answered all my questions. I didn't get any notification of my order or when my item shipped though but I just logged into my account and checked my order status for all that anyway so it wasn't an issue for me this time.

      * How easy was it to pay?
      It was relatively easy once I had their paypal address.

      * How long did it take to ship?
      Actually, I got it today (3rd December 2010) so all up from order to receipt of item, 6 days. Not bad for an overseas company, but I suspect it was due to the item being in stock when I ordered.

      * Was the quality appropriate for the price, in your opinion?
      Yes, the quality is very nice.

      * Did the item look like the sales pictures?
      I didn't get blushing done on the hands I ordered but that aside, yes it did look like the picture.

      * Were you satisfied with the product?
      Very satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      This is actually my second order with them so I was more prepared this time for the 'quirks' of the site and the order form. Overall, it was a pretty painless process so yes, I would order from them again.

      * Would you buy this company's products second-hand?
      It depends how much it was and in what condition and if I was looking for that particular thing.
       
    2. * What did you order?
      Glamor Eve Noir Emile

      * When did you order?
      Nov. 19th, 2010

      * How was the communication?
      Excellent. They informed me right away when they received payment and when she was shipped.

      * How easy was it to pay?
      Very easy. I chose the paypal option during checkout and they sent me an invoice the next day.

      * How long did it take to ship?
      She shipped on Dec. 1, 2010, so not long at all.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely. I would have paid it even if she came blank with no extras. I thought she was an amazing deal.

      * Did the item look like the sales pictures?
      Almost exactly, but even better in person.

      * Were you satisfied with the product?

      Definitely.

      * Would you order from this company again?
      In a heartbeat.

      * Would you buy this company's products second-hand?
      I would and I have in the past. :)
       
    3. * What did you order?
      One lonely BJD, kidult Melissa Hon

      * When did you order?
      November 11, 2010 and still waiting.

      * How was the communication?
      Will only communicate when you ask where your order is via their message board.

      * How easy was it to pay?
      Yes, sent a Pay Pal invoice as soon as they opened.

      * How long did it take to ship?
      I am still waiting one month on from ordering.

      * Was the quality appropriate for the price, in your opinion?
      Can't advise, still waiting for the product.

      * Did the item look like the sales pictures?
      I hope so.

      * Were you satisfied with the product?
      I hope so for the wait time and the cost.

      * If you weren't satisfied, how did the company solve your problem?
      Issue yet to be resolved. Keep being told that doll has been delayed a little and will send in the next few days but as of yet hasn't been. Two broken promises so far.

      * Would you order from this company again?
      Doubt it due to two broken shipping promises and lack of communication about delays unless I ask first.

      * Would you buy this company's products second-hand?
      Possibly.

      Advised yesterday that regardless, my doll would be sent next week... time will tell.

       
    4. * What did you order?
      Kid Vian Boy, some eyes, eyelashes, wig cap
      * When did you order?
      October 2010
      * How was the communication?
      Really excellent!! They promptly replied to every question and concern.
      * How easy was it to pay?
      Very easy with PayPal
      * How long did it take to ship?
      Quicker than expected! About three weeks.
      * Was the quality appropriate for the price, in your opinion?
      AMAZING quality. Everything was perfect, and wonderfully packed.
      * Did the item look like the sales pictures?
      Even better in person :)
      * Were you satisfied with the product?
      Yup!
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Yes I would, my poor wallet.... ;)
      * Would you buy this company's products second-hand?
      Yup. Thanks Dollmore!
       
    5. * What did you order?
      I ordered a Thinking kara Klum, as well as various items of SD clothing and a pair of shoes, eyes, and a wig.

      * When did you order?
      November 22, 2010.

      * How was the communication?
      It was great! they even emailed me when a pair of eyes I ordered had gone out of stock before I'd paid, so i was able to pick something else to get for the same price. I ended up being able to switch to another pair of eyes :)

      * How easy was it to pay?
      Fairly easy once I'd figured out how paypal works.

      * How long did it take to ship?
      Less than a month :D

      * Was the quality appropriate for the price, in your opinion?
      Yes, i think it was.

      * Did the item look like the sales pictures?
      I think it did :D

      * Were you satisfied with the product?
      Oh yes, very much so! >w<

      * If you weren't satisfied, how did the company solve your problem?
      There wasn't a problem to begin with :)

      * Would you order from this company again?
      Totally! XD when i have the money, of course!

      * Would you buy this company's products second-hand?
      Most likely yes, if it was in decent condition :)
       
    6. * What did you order?
      a ton of clothes and accessories.

      * When did you order?
      december 17 2010.

      * How was the communication?
      i didn't have any reason to contact them, so there's nothing to say.

      * How easy was it to pay?
      i use paypal. it's always easy.

      * How long did it take to ship?
      2 days, i think.

      * Was the quality appropriate for the price, in your opinion?
      yes.

      * Did the item look like the sales pictures?
      yes.

      * Were you satisfied with the product?
      yes, although their MSD shirt i ordered fits better on my 64cm boys than on my 44cm boy, which is kind of worrying (probably because of different company sizes, i guess).

      * If you weren't satisfied, how did the company solve your problem?
      no problems.

      * Would you order from this company again?
      yes. this is my 4th (i think) clothes order. i'm planning to order a doll from them soon.

      * Would you buy this company's products second-hand?
      yes.
       
    7. * What did you order?
      Several pairs of shoes and boots

      * When did you order?
      december 2010

      * How was the communication?
      No problems.

      * How easy was it to pay?
      super easy.

      * How long did it take to ship?
      next day

      * Was the quality appropriate for the price, in your opinion?
      yes.I am really impressed with the boots I bought. I wasn't expecting them to be lined.

      * Did the item look like the sales pictures?
      yes, definitely

      * Were you satisfied with the product?
      yes. Very much so.


      * Would you order from this company again?

      Yes.

      * Would you buy this company's products second-hand?
      Yes. I have bought two of their dolls second-hand.
       
    8. * What did you order?
      $200 worth of clothes and accessories.

      * When did you order?
      January 7 or 8th, 2011

      * How was the communication?
      Fine

      * How easy was it to pay?
      I got the dreaded white screen but knew not to refresh or anything and simply closed out the window. Received my confirmation later that day.

      * How long did it take to ship?
      Two days, but I ordered around a weekend though.

      * Was the quality appropriate for the price, in your opinion?
      Yeah they were really well sewn and very cute.

      * Did the item look like the sales pictures?
      yes

      * Were you satisfied with the product?
      absolutely


      * Would you order from this company again?

      Definitely!

      * Would you buy this company's products second-hand?
      Yes, but their prices are good so I'd probably order directly from them first.
       
    9. *What did you order?
      ~ A blank, unsanded Zaoll Ramie, some accessories, and three outfits including 2 pairs of SD sized pants made to fit Zaoll.

      *When did you order?
      ~ 10th December 2010.

      *How was the communication?
      ~ It was great. I used the Q&A board several time, and they answered right away within their working hours every time.

      *How easy was it to pay?
      ~ Super easy with Paypal.

      *How long did it take to ship?
      ~ They shipped it the 22nd December, 12 days after I ordered. It took a little longer because of the Zaoll pants.

      *Was the quality appropriate for the price, in your opinion?
      ~ Definitely. I was very happy with everything I bought, even the cheap sandals were good quality.

      *Did the item look like the sales pictures?
      ~ The clothes and accessories did exactly. The doll looked much better in real life. I was not fussed on the default faceup that hid her beautiful sculpt.

      *Were you satisfied with the product?
      ~ Yes, I can't express it enough.

      *If you weren't satisfied how did the company solve your problem?
      ~ N/A

      *Would you order from this company again?
      ~ Definitely.

      Would you buy this company's products second-hand?
      ~ Depends on the deal, or whether or not I could still buy the item new.
       
    10. * What did you order?
      $136 worth of items (this includes the $36 shipping fee, so $98 of actual stuff)

      * When did you order?
      1/5/11

      * Did you order directly from the company, or through a distributor or dealer?
      Direct; I always will try to do it direct just to be on the safe side

      * How was the communication?
      Not so wonderful this time. My tracking number didn't start working until 2 days after my order was shipped out (and maybe one or two days before it arrived. I left a message on their Q&A board, and never heard back. Last time, I'll admit I didn't do as much work to find my number, but at least they were prompt with answering.

      * How easy was it to pay?
      I had forgotten how it all went down since last time. It did the same thing, though: I click PayPal, then continue, and I'm given a blank page. It was a few hours before I finally received the payment request invoice. Just like last time.

      * How long did it take to ship?
      It shipped that Friday, and got to me Monday morning; so about 3-4 days, +- Sunday?

      * Was the quality appropriate for the price, in your opinion?
      99% Yes. The only issue was with a very thin sweater that came with a few tiny holes in it - but the collar portion hides it a little. It's not a very big deal, honestly. It seems like there's always one item that has something wrong with it when I order. I bought my doll white platform sandals, and one had this weird pink stain on it. I don't use them on her because she won't stand in them, and it is difficult to see at first glance.

      * Did the item look like the sales pictures?
      Yeah; the hoodie's color was lighter than it looked, but it was ok since my doll was a very feminine girl.And I guess I should've thought of this prior, but it has to be pulled over her head - or you take the head off which I was not in the mood to do.

      * Were you satisfied with the product?
      Overall, yeah

      * Would you order from this company again?
      Yeah; this has been my second order from them. They re-released their high-top sneakers, and I had wanted a sweater, but that was sold out - hoping they re-release!

      * Would you buy this company's products second-hand?
      I would, because if there was any minor flaw it would be pointed out prior to purchase (I hope).
       
    11. * What did you order?
      MSD sized clothes, Model Doll shirt and some accessories
      * When did you order?
      1/7/11
      * Did you order directly from the company, or through a distributor or dealer?
      directly
      * How was the communication?
      very good.
      * How easy was it to pay?
      very easy. i used paygate cc payment
      * How long did it take to ship?
      it has been shipped on the 12th and i received it today
      * Was the quality appropriate for the price, in your opinion?
      yes!
      * Did the item look like the sales pictures?
      yes!
      * Were you satisfied with the product?
      i´m very happy with my purchase!:)
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      YES! i will order again as soon as i get my next paycheck ;o)
      * Would you buy this company's products second-hand?
      Yes
       
    12. * What did you order?
      Zaoll basic white Luv

      * When did you order?
      January 8th, 2011

      * Did you order directly from the company, or through a distributor or dealer?
      Directly

      * How was the communication?
      Excellent! I used the Q&A board to check if my payment had been received and when my order would be shipped, and I received a response in under 24 hours!

      * How easy was it to pay?
      Very easy; I used paypal.

      * How long did it take to ship?
      Ten days, but I requested a specific wig and eyes, so that may have had something to do with that.

      * Was the quality appropriate for the price, in your opinion?
      Exceptionally so. The quality is fantastic!

      * Did the item look like the sales pictures?
      She's much lovelier than any of the sale pictures :D But they do come very close to accurately representing her!

      * Were you satisfied with the product?
      Extremely!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most definitely!

      * Would you buy this company's products second-hand?
      Yes
       
    13. * What did you order?
      Doll clothes, jewlery, and a doll carrier
      * When did you order?
      January 19th, 2011, but my payment did not process until the 25th
      * Did you order directly from the company, or through a distributor or dealer?
      From the company
      * How was the communication?
      Good, they notified me when my payment did not process right away and let me know when my items shipped.
      * How easy was it to pay?
      The blank screen was a little disturbing, but everything went through just fine.
      * How long did it take to ship?
      Once I received my shipping notice it took five days to get here.
      * Was the quality appropriate for the price, in your opinion?
      Yes, especially for the doll carrier.
      * Did the item look like the sales pictures?
      Yes for the most part, some had extra detailing that was not visible in the photos.
      * Were you satisfied with the product?
      Very!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I plan to place another order when I get paid.
      * Would you buy this company's products second-hand?
      Yes, although they would have to be in good condition.
       
    14. * What did you order?
      Double SD carry bag, 2 pairs of shoes

      * When did you order?
      Jan 14 2011
      * How was the communication?
      Good, contacted me with updates on order.

      * How easy was it to pay?
      Easy, but did an echeck on paypal which took a while to process.

      * How long did it take to ship?
      I received it on the 1st of Feb
      * Was the quality appropriate for the price, in your opinion?
      Yes, good quality bag, and although the shes didn't fit my girls, they seem well made

      * Did the item look like the sales pictures?
      yes. I was surprised at how huge the bag was, but it has to be to fit 2 SD size dolls
      * Were you satisfied with the product?
      yes. They even included free fuzzy socks for me!
      * Would you order from this company again?
      yes, although next time I'll do a group order because the shipping is horrendous
      * Would you buy this company's products second-hand?
      yes
       
    15. * What did you order?
      Doll, clothes, shoes, two model-doll carrying bags.
      * When did you order?
      October 2010
      * How was the communication?
      Very good & fast.
      * How easy was it to pay?
      I payed by paypal & it was very easy.
      * How long did it take to ship?
      Only two weeks
      * Was the quality appropriate for the price, in your opinion?
      Yes, the doll is perfect, the carrying bags are great and clothes are.
      * Did the item look like the sales pictures?
      Yes. As for doll, he's even better in person^^
      * Were you satisfied with the product?
      Yes, absolutely.
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      Yes. And I'm bying a second-hand Dollmore doll right now^^
       
    16. * What did you order?
      A bunch of clothing and a couple of accessories.

      * When did you order?
      02/08/2011

      * How was the communication?
      Just fine. I was updated with shipping and the like.

      * How easy was it to pay?
      Quite easy, I used paypal

      * How long did it take to ship?
      Not very long. I received it on 02/12/2011

      * Was the quality appropriate for the price, in your opinion?
      For the clothing yes. I ordered two shirts, a pair of cargo shorts, a pair of stockings and two coats. All were well made fit nicely on the doll intended. The accessories were perfect too with exception of a sd/model size watch. The band broke just after I wrestled it on my SD13 boy. :( I think Dollmore dolls may have slimmer wrists than my chunky boy.

      * Did the item look like the sales pictures?
      Oh yes. In fact the two coats looked much better in person.

      * Were you satisfied with the product?
      Yes, even with the busted watch.

      * Would you order from this company again?
      Certainly. They have one of the best collections clothing for bjds and reasonable prices.

      * Would you buy this company's products second-hand?
      Yup. I have before, several times. :)
       
    17. *What did you order?
      Books, and clothes
      * When did you order?
      February 02, 2011

      * How was the communication?
      N/A
      * How easy was it to pay?
      It was fairyly easy I just waited for them to send me the payment notice through paypal.
      * How long did it take to ship?
      I recieved my shipping notice on February 08 and I got my items today.

      * Was the quality appropriate for the price, in your opinion?
      Yes, the items were nice, but the shipping is a little high.

      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Very satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      This is actually my second order with them, I will order again if they get somemore new stuff.

      * Would you buy this company's products second-hand?
      It depend on what the item was and what its conditon was.
       
    18. * What did you order?
      Clothing, a few accessories, and a pair of shoes.
      * When did you order?
      1/30/2011
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.
      * How was the communication?
      Notification emails were sent promptly, but I don't recall getting one notifying me when my items had shipped.
      * How easy was it to pay?
      Very easy. I was sent an email directing me through the paypal process. No issues there.
      * How long did it take to ship?
      Shipped out on the 7th of February, and was recieved by me on the 10th.
      * Was the quality appropriate for the price, in your opinion?
      Yes~ I was very impressed with the amount of details that went into the clothing. I can't wait until my boy gets home so he can try everything on :XD:
      * Did the item look like the sales pictures?
      Yup, everything was pretty much spot-on with the pics.
      * Were you satisfied with the product?
      Very much so~
      * Would you order from this company again?
      Definitly. They keep getting more accessories that catch my eye.
      * Would you buy this company's products second-hand?
      Probably not, since it's easy to order directly from them.
       
    19. * What did you order?: Sinuosity Wig (Grey, 8-9 Size), 14mm Dollmore Acrylic Eyes (L10), BKA6 Dollmore Eyelashes, MSD - Joyful Dress Set (Blue), MSD - Ruth Flat Shoes (F Black).

      * When did you order?: Feb. 14th, 2010
      * Did you order directly from the company, or through a distributor or dealer?: I bought directly from the company via their website, http://dollmore.net
      * How was the communication?: Great. After I ordered, they sent emails to confirm payments, and when the items were shipped.
      * How easy was it to pay?: Pretty easy via Paypal, although it is manual invoices not automatic.
      * How long did it take to ship?: Well, they took 2 days to ship. To arrive, it took almost 2 weeks because USPS forwarded it improperly, and it was kind of a nightmare -- not the company's fault, just bad shipping!
      * Was the quality appropriate for the price, in your opinion?: Absolutely, the wig is positively flawless. The clothes are well made and the shoes are adorable. The eyes are really inexpensive and have a beautiful dome. The dome casts a very pretty shadow and light on the eye color.
      * Did the item look like the sales pictures?: Absolutely identical.
      * Were you satisfied with the product?: Yes yes yes! I am very happy!
      * If you weren't satisfied, how did the company solve your problem?: N/A!
      * Would you order from this company again?: In a second! I really really want to order one of their dolls. They have such beautiful sculpts (Mio<3).
      * Would you buy this company's products second-hand?: Why would I? I might go through a distributor to get lower shipping, or perhaps a group order.
       
    20. * What did you order?
      Some stockings, shoes, and various accessories--a watch, a bracelet, two pairs of glasses, a bag.
      * When did you order?
      February 10, 2011
      * Did you order directly from the company, or through a distributor or dealer?
      Directly through Dollmore's website.
      * How was the communication?
      Great. They sent me an invoice and shipping notifications. One of the items was out of stock and they emailed me right away, giving me the option to take another item or store credit.
      * How easy was it to pay?
      Super easy! ^^
      * How long did it take to ship?
      It shipped two days after I paid; I received it six days later.
      * Was the quality appropriate for the price, in your opinion?
      Yeesssss!! >w<
      * Did the item look like the sales pictures?
      Yep. C:
      * Were you satisfied with the product?
      Absolutely!
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Yes; I'm planning to. So much selection! *0*
      * Would you buy this company's products second-hand?
      Yes.