Dollmore Feedback (ALL)

Oct 17, 2007

    1. * What did you order?
      Lusion Doll - Royal Floraison Dahlia, and two Lusion size wigs

      * When did you order?
      I had a 6 month layaway from October 2015 to March 2016

      * Did you order directly from the company, or through a distributor or dealer?

      Directly from the company.

      * How was the communication?

      Communication was excellent! Every month I would receive an email after they had sent me the next monthly invoice for my order, and Dollmore abby was polite, friendly, and has very good English!

      * How easy was it to pay?
      Very easy, just through Paypal.

      * How long did it take to ship?

      I finished my layaway payment on March 1st, and waited the standard 60 days plus an extra couple weeks for the sanding service and body blushing I ordered (this is normal for these extra services). I received shipping notification on May 17 and the postman rang my doorbell today, just 3 days later, with her box!

      * Was the quality appropriate for the price, in your opinion?

      Her quality is truly amazing. Although I don't know what a Dollmore doll looks like without sanding service, I would HIGHLY recommend having the sanding service because her skin is just perfect, and her body blushing makes her look so realistic. Her manicure and pedicure are truly amazing and are painted even better than I could imagine. She's breathtaking in every aspect and her clothing is just as meticulous and detailed as her painting.

      * Did the item look like the sales pictures?
      I am happy to say she looks exactly like the sales pictures! The only difference is that her outfit looks even more detailed and amazing in person :) Both the wigs I ordered definitely look much better than in the sales pictures, particularly the blonde cabbage wig. The pictures don't do it justice - it's gorgeous.

      * Were you satisfied with the product?

      Absolutely. I am even more satisfied with the wigs than I expected. The kanekelon wigs (the one she comes with and the one I ordered) and excellent quality, and the blonde cabbage wig is AMAZING. It's so soft and beautiful. I am overjoyed at how perfect that wig is!

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Absolutely. In fact, I hope to buy more Lusion dolls and clothes soon!

      * Would you buy this company's products second-hand?

      Certainly, since there are a few sold out limited edition full sets I want! :)
       
    2. Since I beileve it giving feedback

      What did you order?
      A Mokashura Duyou on a boy body

      When did you order?
      6-23-2016

      How was the communication?
      I was great! Had to wait a day because it the was the weekend and I totally forgot about it. I ask them to add a wig to my order and they did so.

      How easy was it to pay?
      Yes, by paypal

      How long did it take to ship?
      About a week.

      Were there any missing or broken items in your order?
      Nope everything was perfect.

      If there were any problems with your order, how did the company handle them?
      I had to ask them when they where shipping my order because it was already 2 months, when most people they have their doll at home by a month and a half. They responded that my doll was in the assemely process and just needed to packed for shipping. I waiting a couple of days and they shipped him out. I got a free outfit and an extra set of eyes wasn't expecting anything but hey it's what I wanted anyway.

      Would you order from this company again?
      Yup. I'm thinking about ordering a set of glass eyes from them
       
      • What did you order? Two wigs, a Dollmore Dear Doll Coco Girl with default Coco Boy face-up, and a bunch of clothing.
      • When did you order? 16 July 2016
      • How was the communication? Mostly just through automated emails during the process (one when I placed the order and one when it was shipped to me a few months later), but I did post a question to their Q&A section to make sure they saw my special request for the face-up, and they responded quickly and satisfactorily.
      • How easy was it to pay? Very. I used a credit card.
      • How long did it take to ship? Just over two months.
      • Were there any missing or broken items in your order? No.
      • If there were any problems with your order, how did the company handle them? N/A
      • Would you order from this company again? Absolutely. Aside from my order being executed 100% correctly (from the special face-up to all items I requested being included), I have never received a doll so lovingly packed from any company. The bubble wrap was so intricately and purposefully done, they had put on a free wig cap, gave me another free wig inside the doll box, and they dressed her in a free outfit. I spent a lot of money at their site, and I really feel like I got my money's worth and I was treated as a valued customer.
       
    3. * What did you order?
      MSD sized clothes, shoes, accessories, wig, stand, and carrying case.

      * When did you order?
      Ordered January 5, 2017, shipped January 10, 2017, received January 14, 2017

      * Did you order directly from the company, or through a distributor or dealer?

      Directly from the company

      * How was the communication?

      Communication was great. One of the items I ordered was out of stock. They notified me the day after I placed my order and I was able to add items to my order to make up the cost.

      * How easy was it to pay?
      Very easy. I paid with my credit card.

      * How long did it take to ship?

      It took 3 business days to ship, even with substituting the out of stock item

      * Was the quality appropriate for the price, in your opinion?

      The quality of everything is great and definitely worth the price. My one negative is that the bangs on the wig are crazy long, almost to my girl's nose so I'll need to trim them.

      * Did the item look like the sales pictures?
      Everything looked just like in the photos or even better. I was worried about the stuff the most because the front looks really choppy in the photos but mine wasn't like that.

      * Were you satisfied with the product?

      I am extremely satisfied. Everything fit and looks great, which was my biggest concern because I was buying for a different company's doll.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Definitely since I know all the products fit my doll.

      * Would you buy this company's products second-hand?
      Yes
       
    4. * What did you order?
      Goggles accessory

      * When did you order?
      September 24, 2017

      * How was the communication?
      I did not have a reason to communicate with the company. Everything went smoothly with my transaction.

      * How easy was it to pay?
      Just a few clicks through Paypal!

      * How long did it take to ship?
      My order shipped on September 26, 2017 and arrived on October 5, 2017.

      * Were there any missing or broken items in your order?
      Nope, everything was perfectly fine!

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Yes, I would consider it again if they are offering an item I want.
       
    5. * What did you order?
      Socool Chiffon One-piece (White, Model W), Rallala Dress (Black, SD), Thistle Panty II (White, SD)

      * When did you order?
      I made two separate orders on October 7, 2017 and October 14, 2017.

      * How was the communication?
      Everything went well!

      * How easy was it to pay?
      I paid with PayPal so it wasn't difficult at all.

      * How long did it take to ship?
      One order shipped on October 11, 2017 and the other shipped on October 16, 2017. They both arrived on October 23, 2017.

      * Were there any missing or broken items in your order?
      No.

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Yep. :3nodding: I like the quality.
       
    6. * What did you order?
      Four sets of eyelashes

      * When did you order?
      I made my order on November 9, 2017.

      * How was the communication?
      Everything went smoothly.

      * How easy was it to pay?
      Easy payment with PayPal!

      * How long did it take to ship?
      My order shipped on November 10, 2017 and arrived on November 18, 2017.

      * Were there any missing or broken items in your order?
      No, everything arrived in great condition.

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Yes.
       
    7. * What did you order?
      A double-SD doll carrier, in black.

      * When did you order?
      January 1, 2018.

      * Did you order directly from the company, or through a distributor or dealer?

      Directly through the company.

      * How was the communication?
      They contacted me very quickly to let me know that the black version of the SD carrier was out of stock, but told me that they could send me the ivory version of the carrier if I was in a hurry to have it, or that it would take 20 to 30 days to make the black bag for me.
      Unfortunately for me, I'd read the e-mail very early in the morning, accidentally hit one of the automatic replies ("Yes, please proceed with the order"), and had to respond telling them that I didn't mind waiting for a black bag to be made. They confirmed that they would make a black bag for me, and were very nice about the mistake, haha!

      * How easy was it to pay?
      Very easy; I used Paypal.

      * How long did it take to ship?
      The order shipped on January 24, and I received it on January 27.

      * Were there any missing or broken items in your order?
      It's in perfect condition!

      * If there were any problems with your order, how did the company handle them?
      I do appreciate that they offered to send me an ivory bag instead, when the one I wanted was out of stock. It's a nice thought! I'm also glad that they confirmed that they understood what I wanted after I sent them my correction.

      * Would you order from this company again?
      I would! The way they handled things made me feel very comfortable. The bag is very HQ, too!
       
    8. * What did you order?
      A stringing tool, eyes, clothes, and shoes.

      * When did you order?

      22 Feb 2018

      * How was the communication?
      Prompt automated emails; order confirmation, payment confirmation, and a shipping notice.

      * How easy was it to pay?
      Easy via paypal.

      * How long did it take to ship?
      3 days after payment.

      * Were there any missing or broken items in your order?
      No.

      * If there were any problems with your order, how did the company handle them?
      --

      * Would you order from this company again?

      Yes, definitely.
       
    9. * What did you order?
      Zaoll Luv head in Normal skin and Zaoll Dreaming Luv head in White skin.

      * When did you order?
      13 June 2018

      * Did you order directly from the company, or through a distributor or dealer?

      Direct from the Dollmore website.

      * How was the communication?

      Wonderful! They responded super fast to my post on their Q&A informing them I had sent payment for my order and acknowledged the payment the very next day and informed me they would be sending the order out that day (14 June 2018) and that they would provide the tracking number once it was available. Which they did and they were super friendly and helpful too.

      * How easy was it to pay?
      Super easy, I clicked the pay by paypal button and used my card through paypal. It was done in seconds.

      * How long did it take to ship?

      1 day to send out! 4 days to get from them to me, including going through British customs.

      * Were there any missing or broken items in your order?
      Nope! All perfect and accounted for.

      * Was the quality appropriate for the price, in your opinion?

      Absolutely! These heads are wonderfully sculpted and finished, not a flaw on them and the price is beyond reasonable.

      * Did the item look like the sales pictures?
      Exactly like them!

      * Were you satisfied with the product?

      Yes totally! Wonderful solid resin with a nice hint of texture perfect for the sealant to grip onto yet still smooth. Colours are exactly as I expected and the sculpting is wonderful. I've never been happier with a doll purchase, everything was just perfect from start to finish and the product is everything I'd hoped they'd be.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Definitely!

      * Would you buy this company's products second-hand?
      Yes
       
    10. * What did you order? Wig, eyes, clothing and accessories.
      * When did you order? 1 November 2018.
      * Did you order directly from the company, or through a distributor or dealer? Directly.
      * How was the communication? Excellent. Prompt replies, friendly and answered all of my questions.
      * How easy was it to pay? Took a while to realise my browser was blocking the PayPal popup even though it doesn't on other sites.
      Updating my address in my account it kept reverting back to the wrong region. Even though I put the correct region in the checkout I was worried about the postage so I contacted them and they updated it for me. Also, the form for the address in the checkout has a section titled 'Detail Address'. Don't know what this means and it was irrelevant but it was a required field so I put in my full address which doubled up on the receipt but luckily you can update the shipping address after purchase.
      Didn't get any order confirmation emails as the website stated but did get a shipping email.
      Overall, there's a few things here which could be improved but their communication and service made up for it.
      * How long did it take to ship? Within 24 hours! Arrived in 6 business days. Very impressed.
      * Were there any missing or broken items in your order? No.
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? Exactly like the pictures.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Definitely.
      * Would you buy this company's products second-hand? Yes.
       
    11. * What did you order?
      A pair of eyes and two YoSD masks.
      * When did you order?
      18-6-2019
      * Did you order directly from the company, or through a distributor or dealer?
      Directly through the company.
      * How easy was it to pay?
      Very easy via Paypal
      * How long did it take to ship?
      They shipped the items out same day, it took about a week and a half to arrive. Very happy with that since I used their cheaper shipping option.
      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Very, I've been looking for a YoSD mask for ages.
      * Would you order from this company again?
      Of course! I hope other companies start to follow suit with cheaper non-EMS options for shipping.
      * Would you buy this company's products second-hand?
      Yes.