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Dollmore Feedback (ALL)

Oct 17, 2007

    1. What did you order?
      MSD stockings and socks, jewellery, eyelashes, eyes and a teddy bear.

      When did you order?
      Paid 3 July, shipped 4 July, received 6 July.

      Did you order directly from the company, or through a distributor or dealer?
      Directly from Dollmore.

      How was the communication?
      Good. I had the common Paygate blank page/double order messup and they responded to my message quickly and patiently.

      How easy was it to pay?
      Relatively. Paygate wouldn't load for me and I didn't know you had to initiate the Paypal transaction, but otherwise it was simple.

      How long did it take to ship?
      It shipped the day after I paid. ^^

      Was the quality appropriate for the price, in your opinion?
      Yep! It's all very neat and the jewellery is particularly nice.

      Did the item look like the sales pictures?
      Yes.

      Were you satisfied with the product?
      Absolutely.

      If you weren't satisfied, how did the company solve your problem?
      -

      Would you order from this company again?
      Certainly.

      Would you buy this company's products second-hand?
      Depending on what it was, yes.
       
    2. * What did you order?
      I ordered a black SD polo shirt, some SD jeans, and a pair of SD converse shoes.

      * When did you order?
      It was June 30th, 2009 when I ordered in the USA, but it was July 1st, 2009 in Korea.

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company!

      * How was the communication?
      There really wasn't much of a need for communication. Everything was pretty straight forward. They did send me e-mails to let me know they received my payment, and gave me a shipping notice, which I appreciated.

      * How easy was it to pay?
      I found it easy enough, and I'm quite possibly the biggest paypal idiot ever!

      * How long did it take to ship?
      The item arrived today, on July 6, 2009. So very fast!

      * Was the quality appropriate for the price, in your opinion?
      I think so! But I also have no other doll clothes to compare it too...:sweat

      * Did the item look like the sales pictures?

      The shirt and the shoes did. The jeans looked a bit better in the sales picture, and I wish they would have shown they back of the jeans. But overall they look exactly the same. ^^

      * Were you satisfied with the product?
      Yes I am.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?
      Yes I would.

      * Would you buy this company's products second-hand?
      As long as they are in good condition I would!
       
    3. * What did you order?
      I ordered clothes (including jeans, a dress, skirt, stockings etc), some glass eyes, a wig, and shoes. (I should note they were all for MSD Tender Too and Bee A - I find some of the shoes to be a little on the big side for Bee A's slightly smaller feet, but the Van/sneakers fit her nicely)

      * When did you order?
      I placed the order on 15 June 2009, and received it about a week and a half later? It was to New Zealand, but I found it to be really fast!

      * Did you order directly from the company, or through a distributor or dealer?

      Directly through the Dollmore website.

      * How was the communication?

      There was hardly any communication needed, I did send an email wondering how to pay via credit card because I was using Firefox at the time and didn't realise the page that was suposed to show up didn't! That Email didn't get a direct reply, I just got an email requesting payment through paypal.

      * How easy was it to pay?

      It would have been really easy if I had used Internet Explorer! Don't use Firefox when making a payment, its a pain ~_~ I ended up just paying with paypal.

      * How long did it take to ship?

      I ordered it on the 15th June, and it was sent out on the 18th June. (probably would have been faster if I was able to pay right away) but no problems.

      * Was the quality appropriate for the price, in your opinion?

      Yeah I think so, I found the clothes to be nicely finished, and theres a bit more to them than in the photos. The shoes are really well made too!

      * Did the item look like the sales pictures?

      They look better :D the wig I particularly love, I've had other wigs and they've never quite been what I expected but this one was even better than imagined.

      * Were you satisfied with the product?

      Definatly! I even got free gifts including a pair of glass eyes.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      It wasn't my first time and it most likely won't be my last!

      * Would you buy this company's products second-hand?

      If I wanted it bad enough :D

      :chocoberry
       
    4. What did you order?
      Stockings, underwear, eyes (x2), eyelashes (x2), SD boots

      When did you order?
      04.07.09

      Did you order directly from the company, or through a distributor or dealer?
      Directly from Dollmore

      How was the communication?
      I didn't use the Q&A this time but the payment invoice was sent within the hour

      How easy was it to pay?
      Paypal - 1 click and it's done

      How long did it take to ship?
      Was sent on 06.07.09 and arrived in the UK on 10.07.09

      Was the quality appropriate for the price, in your opinion?
      Absolutly! The boots actually look nicer than some of my own ... one pair of eyes looked rather shoddy, but they only cost me $0.50 so that doesn't matter.

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Absolutly

      If you weren't satisfied, how did the company solve your problem?
      n/a

      Would you order from this company again?
      Of course I would

      Would you buy this company's products second-hand?
      Yes, despending on the condition of what's being sold.
       
    5. * What did you order?
      Lots of things: shoes, clothes, accessories, wigs

      * When did you order?
      June 28th

      * Did you order directly from the company, or through a distributor or dealer?
      Direct

      * How was the communication?

      I didn't need to use Q&A. I asked them to combine orders in the comments of the order, paid the amount by paypal, and it was confirmed within a few hours, despite it being a Sunday.

      * How easy was it to pay?

      Very

      * How long did it take to ship?
      Not long at all. I got a shipping notice by the end of the week.

      * Was the quality appropriate for the price, in your opinion?
      Yes, but I only bought cheap things XD

      * Did the item look like the sales pictures?

      All except for the eyes, which is understandable as they're not the easiest thing to reproduce the colour of in photos.

      * Were you satisfied with the product?
      Very

      * Would you order from this company again?

      I'm already planning my next order :)

      * Would you buy this company's products second-hand?
      Their eyes and dolls, yes, but their clothes probably not, as they're not really made to last.
       
    6. * What did you order?
      Two shirts, stockings, couple pairs of underwear and a shawl.

      * When did you order?
      June 5th

      * Did you order directly from the company, or through a distributor or dealer?
      Through participation in a GO, but I believe it was direct.

      * How was the communication?

      Had awesome, prompt communication with the GO organizer, jules231.

      * How easy was it to pay?

      Very, used paypal.

      * How long did it take to ship?
      A couple of weeks, and then another week or so after the items had been sorted by Jules.

      * Was the quality appropriate for the price, in your opinion?
      Very! I love Dollmore. Inexpensive, nice quality stuff.

      * Did the item look like the sales pictures?

      Yep! Better, even.

      * Were you satisfied with the product?
      Extremely.

      * Would you order from this company again?

      Definitely.

      * Would you buy this company's products second-hand?
      Maybe, depends on the item's quality and the seller's reliability.
       
    7. * What did you order?
      A beautiful quilted jacket, a Hello Kitty t-shirt, a pair of jeans, a pair of shorts, sunglasses, knee socks and a wig, all sized for MSD.

      * When did you order?
      July 9th (although in Korea it was the 10th)

      * Did you order directly from the company, or through a distributor or dealer?
      Direct from company using their English website. Though it wasn't the most convenient checkout system, the site worked flawlessly to complete the transaction.

      * How was the communication?
      N/A

      * How easy was it to pay?
      Though inconvenient, it was easy to pay. I used the PayPal option. I was hoping to see an instant PayPal screen, like the one that appears while checking out on eBay, but instead I gave them my PayPal account e-mail and an invoice was sent to me when the Dollmore office opened the next morning, so my order took an extra day to be processed. But everything was very easy, no hassle, no mistakes. :)

      * How long did it take to ship?
      My order shipped via EMS on July 11th (one day after the order was placed) and arrived today on the 14th, spending only 3 days in transit!

      * Was the quality appropriate for the price, in your opinion?
      Far better. Dollmore clothes are a STEAL for the price!

      * Did the item look like the sales pictures?
      100%.

      * Were you satisfied with the product?
      More than satisfied -- I'm elated. :D

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definitely, although I might look for a GO next time to help alleviate the hurt on my wallet imposed by international shipping fees. x_x

      * Would you buy this company's products second-hand?
      I don't think I'd ever need to, since the products are so inexpensive it would be a waste not to just get them new. But if someone was selling a huge pile of Dollmore clothes in the Marketplace, you bet I'd jump on it. ;)
       
    8. *What did you order?
      Black bunny T, Pink acrylic eyes, Odd pair knee socks, Cat hat, MSD handcuffs, Black lensless glasses, Skull sneakers, Pumpkin straps hotpants and a MSD carrier bag.
      *When did you order?
      July 23rd
      (Did you order directly from the company, or through a distributor or dealer?
      Direct from Dollmore
      *How was the communication?
      Very good, they answered all of my questions before and during the order within a day or so. Though I wasn't able to open a Q&A question once and had ro re-ask them.
      * How easy was it to pay?
      Easy with sending the money request through paypal.
      * How long did it take to ship?
      Shipped on the 24th and arrived on the 30th, so I was happy. ^_^
      * Was the quality appropriate for the price, in your opinion?
      Yes, not sure if I love the eyes yet, but for what I paid, they were worth it. (liked the free eyes) The clothes and shoes are great quality and material, very durable and I love the carrier bag.
      * Did the item look like the sales pictures?
      Yes, the sales pictures were very good.
      * Were you satisfied with the product?
      Very :)
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely!
      * Would you buy this company's products second-hand?
      Yes.
       
    9. * What did you order?
      18mm D-Glass eyes, various clothing items

      * When did you order?
      Ordered 7/31, confirmed 8/1

      * Did you order directly from the company, or through a distributor or dealer?
      Direct

      * How was the communication?
      Not needed, but I got emails on the confirmation and the shipping

      * How easy was it to pay?
      I am glad they will now send you an invoice via Paypal when you order! It's very easy.

      * How long did it take to ship?
      Three days from payment to shipping, arrived 8/6

      * Was the quality appropriate for the price, in your opinion?
      For the price I paid, yes. The eyes have a bit of warping around the sclera and there are two bubbles in the pupil of one eye, but it's barely noticeable in my doll and Dollmore does state that they are 100% handmade. The outfits are pretty good; I especially like the pants I bought even though they're tight on my Elfdoll girl (not their fault, she's got wide hips).

      * Did the item look like the sales pictures?
      Yes; the color of the glass eyes were just as I imagined even though the product picture is obviously Photoshopped.

      * Were you satisfied with the product?
      For the most part.

      * Would you order from this company again?
      This is my fourth time and I don't plan to stop soon!

      * Would you buy this company's products second-hand?
      Yes, as long as there's not much wear and tear.
       
    10. What did you order?
      White boot for D.O.C size
      When did you order?
      Aug 5th, 2009

      Did you order directly from the company, or through a distributor or dealer?
      directly from the company

      How was the communication?
      N/A
      How easy was it to pay?
      It was very easy - by paypal

      How long did it take to ship?
      It took 6 days.

      Was the quality appropriate for the price, in your opinion?
      Yes, definitely

      Did the item look like the sales pictures?
      Yes,

      Were you satisfied with the product?
      Yes, I was^^

      If you weren't satisfied, how did the company solve your problem?
      they give me wrong EMS tracking number , but its ok I got my boots now ^^

      Would you order from this company again?
      Yes I would

      Would you buy this company's products second-hand?
      Absolutely
       
    11. * What did you order?
      So far i've run a GO & ordered a doll through Dollmore

      * When did you order?
      Ive done the GO in July and the doll was ordered at the beginning of August

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      * How was the communication?
      Awesome, anytime i e-mailed with a question i recieved a reply that same day!

      * How easy was it to pay?
      Really easy, Dollmore has a good paypal setup which makes it more simple to pay quickly

      * How long did it take to ship?
      Dollmore shipping is great, orders usually ship for me within the week i order them, or less.

      * Was the quality appropriate for the price, in your opinion?
      From my experience i havent come across an item that i didnt love from dollmore. You get what you pay for and i take that in to consideration when shopping with them, their clothes are great quality in my opinion and their accessories are really nice too.

      * Did the item look like the sales pictures?
      The only thing ive had a problem with is dollmore eyes. I ordered a pair of pale blue but theyre basically a white color, the photos of acrylic dollmore eyes never tell the color correctly.

      * Were you satisfied with the product?
      So far yes, everything ive gotten has been satisfactory :)

      * Would you order from this company again?
      Of course

      * Would you buy this company's products second-hand?
      It depends on the item but maybe. Its not that hard to get it brand new from the comapny.
       
    12. * What did you order?
      DM Model LE Bonnie Black Lingerie Ver., clothes, boots, wigs, eyes, glasses
      * When did you order?
      May 26, 2009

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      * How was the communication?
      I sent them an e-mail but I got no reply. But they usually respond in the q&a board quickly within 24 hours

      * How easy was it to pay?
      Easy, I paid using credit card

      * How long did it take to ship?
      They shipped 3 days after I have completed my payment

      * Was the quality appropriate for the price, in your opinion?
      Yes! I love my girl!

      * Did the item look like the sales pictures?
      No! Bonnie is prettier in person. In her sales picture, I hate the color of her lips and I have plans on redoing them. But when she arrived she's perfect.

      * Were you satisfied with the product?
      Yes

      * Would you order from this company again?
      Definitely

      * Would you buy this company's products second-hand?
      it depends on the items.
       
    13. * What did you order?
      A blouse, a pair of leggings, a pair of sandals, and a pair of stockings

      * When did you order?
      16th of June

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      * How was the communication?
      Good

      * How easy was it to pay?
      Very easy, used paypal

      * How long did it take to ship?
      It shipped on the 17th, and arrived in the country on the 21th. I only got it 5 weeks later because the Romanian post office mistaked my address :| (even though Dollmore wrote my address correctly)

      * Was the quality appropriate for the price, in your opinion?
      Yes :)

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes :)

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, of course

      * Would you buy this company's products second-hand?
      Probably so
       
    14. What did you order?
      A wig, lots of clothes, a hat, accessories, and a MSD sleeping bag

      When did you order?
      August 16th, 2009

      Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      How was the communication?
      I received my order confirmation right after I order. When I posted a message about my paypal payment that night they answered early the next day when the business hours were open. Completely confirmed my payment and then shipped my package out the next day and sent me an email with my EMS tracking. I think the communication was fantastic~

      How easy was it to pay?
      Well I chose to pay by paypal, but because I typed in my non-paypal email address I didn't receive my invoice thinking it would bring me to a paypal checkout screen at the end of the order like when you use eBay :doh. So what I did was put a post on the Q&A board saying that I sent them the full amount through paypal to their paypal address, what my order number was and gave them the paypal transaction ID since I didn't have a invoice. As well as on the paypal payment, I wrote twice that it was the full payment for my order number. When they replied, they just confirmed my payment. I wish there was a little note on the check out screen for when you use paypal to type in your paypal email address in the email for billing/contact section in order to get an invoice sent to you >_>, that would have made it alot easier.

      How long did it take to ship?
      They shipped it out 2 days after I ordered (the first business day from when I ordered cause I ordered on the weekend when their business hours were closed). And I received my items August 21. So it was three days in transit ^^.

      Was the quality appropriate for the price, in your opinion?
      Yes, completely!

      Did the item look like the sales pictures?
      Yes, everything I ordered looked exactly like the sales pictures.

      Were you satisfied with the product?
      Yes, I am <3!

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Yes DEFINATELY!

      Would you buy this company's products second-hand?
      If it something I really wanted and couldn't get it from them directly anymore, then definately.
       
    15. * What did you order?
      A bed, several clothing items.

      * When did you order?
      27/07/09

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from company.

      * How was the communication?
      Non was needed, so good?

      * How easy was it to pay?
      Very. Directly from PayPal.

      * How long did it take to ship?
      Shipped on 29/07/09 arrived on 03/08/09

      * Was the quality appropriate for the price, in your opinion?
      Yup very.

      * Did the item look like the sales pictures?
      Yup. If not better~

      * Were you satisfied with the product?
      Very satisfied. Quality is very good.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definately.

      * Would you buy this company's products second-hand?
      Yep sure. :D
       
    16. * What did you order?
      Dollmore Narsha's friend Shabee and some clothes

      * When did you order?
      2009-07-30


      * Did you order directly from the company, or through a distributor or dealer?
      Directly.

      * How was the communication?
      Good. My questions get reply pretty quickly.

      * How easy was it to pay?
      Easy. Via paypal.

      * How long did it take to ship?
      2 weeks

      * Was the quality appropriate for the price, in your opinion?
      Yes:)

      * Did the item look like the sales pictures?
      My doll has no faceup so it is hard to tell.

      * Were you satisfied with the product?
      I am much satisfied :)

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes. I am planning to do so.

      * Would you buy this company's products second-hand?
      Yes.
       
    17. * What did you order?
      A range of acrylic eyes

      * When did you order?
      2009-08-20


      * Did you order directly from the company, or through a distributor or dealer?
      Directly.

      * How was the communication?
      Very good

      * How easy was it to pay?
      Very easy... paypal.

      * How long did it take to ship?
      Super fast... order paid for last Thursday and arrived this tuesday

      * Was the quality appropriate for the price, in your opinion?
      Possibly... price for acrylic eyes is great but quality isn't

      * Did the item look like the sales pictures?
      No... like others have mentioned the pupils on one pair (cats eye style) were quite cloudy and one pair was a completely different color to how it appeared in the picture.

      * Were you satisfied with the product?
      They're ok...probably won't buy the acrylic eyes from them again

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Oh, for sure, but probably not for acrylic eyes

      * Would you buy this company's products second-hand?
      Unsure
       
    18. * What did you order?
      A blouse, hanbok, shorts, eyes, playing cards, a choker+bracelet and leggings, all in SD size.

      * When did you order?
      August 16th

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.

      * How was the communication?
      N/A

      * How easy was it to pay?
      Pretty easy with PayPal.

      * How long did it take to ship?
      Don't know, they didn't send me a shipping notice. But the items all arrived here in just a week so I don't mind!

      * Was the quality appropriate for the price, in your opinion?
      Hell yeah! Dollmore is not a very expensive company so I wasn't expecting the clothes to look as good as they did in person.

      * Did the item look like the sales pictures?
      I know this is horribly cliché but they look much better in person.

      * Were you satisfied with the product?
      Satisfied is an understatement.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      If I found something I liked, yes.

      * Would you buy this company's products second-hand?
      Perhaps.
       
    19. What did you order?
      Swallow Boy set, Bunny T, Pumpkin strap hotpants, 16mm Dollmore eyes, socks and a pair of shoes :D

      When did you order?
      03/08/09

      Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      How was the communication?
      It was very fast and fluent. The first time I initiated the order there was a problem and I could not choose the mode of payment I wanted, but they sent me the notification and a payment request through paypal. After posting on Q&A they cleared everything up and also later I enquired when they were shipping my stuff :)

      How easy was it to pay?
      Easy with credit card :D

      How long did it take to ship?
      22 days D: One week was used up because of their summer vacation*Bad planning on my side* Though some said it was long enough a wait. The package arrived in 5 days time.

      Was the quality appropriate for the price, in your opinion?
      Gosh where do I start? It's well worth the money!

      Did the item look like the sales pictures?
      Yes Yes very much alike!

      Were you satisfied with the product?
      Yes I am! I'm really happy with how they made the pants. It's wide and very easy to put on!

      If you weren't satisfied, how did the company solve your problem?
      I just wished they had a smoother payment system. They should only send out the confirmation email regarding the items AFTER you've chose mode of payment, if not it's super confusing.

      Would you order from this company again?
      Most definately :D

      Would you buy this company's products second-hand?
      Hmm it depends on what the item is :)
       
    20. * What did you order?
      Dollmore Kid Boy, Suntan Paran w/faceup, and a little kimono for him.
      * When did you order?
      Ordered August 23rd 2009. ( a sunday.)
      * Did you order directly from the company, or through a distributor or dealer?
      Through the company.
      * How was the communication?
      Good, except my mom kept trying to pester them with emails about whether he was ready yet but it kept getting returned. Not that I minded, I was being patient.
      * How easy was it to pay?
      Very, very easy.
      * How long did it take to ship?
      I got the invoice the day after I ordered, and payed right away. shipping notice was 17 days after that, and he arrived 4 days later. yay!
      * Was the quality appropriate for the price, in your opinion?
      YESH. I should have asked for seam sanding, though.
      * Did the item look like the sales pictures?
      For the most part, yes. the faceup on the site was far more detailed than the one I got but I love it anyway. Any other differences were just illusions made by my impressions of a non-present object.
      * Were you satisfied with the product?
      YESH!!!!!!!!!! I love my new boy!! He's a big charming galoot!!!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yesh. I have plans for outfits to be bought from them, and I really like a couple other of their dolls. But it'll be a while yet.
      * Would you buy this company's products second-hand?
      It in good condition, and a good price, I suppose, but I really prefer to buy new.

      ~wooooohehe, mah boy's sooooo pretty~