1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Dollmore Feedback (ALL)

Oct 17, 2007

    1. * What did you order?
      Boots, Stockings and a T-shirt.
      * When did you order?
      9-9-09
      * Did you order directly from the company, or through a distributor or dealer?
      from the company.
      * How was the communication?
      great
      * How easy was it to pay?
      easy, used paypal
      * How long did it take to ship?
      Shipped the day after I ordered, and got here today.
      * Was the quality appropriate for the price, in your opinion?
      Definitely. Everything i was completely happy about, i love the boots.
      * Did the item look like the sales pictures?
      yes
      * Were you satisfied with the product?
      love it.
      * If you weren't satisfied, how did the company solve your problem?
      no problems
      * Would you order from this company again?
      I plan to.
      * Would you buy this company's products second-hand?
      sure
       
    2. * What did you order?
      2 pairs of eyes, two beanies, a pair of shoes, two pairs of socks, a cigarette, a necklace, a t-shirt and a pair of eyelashes.

      * When did you order?
      09-10-09

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from their english site.

      * How was the communication?
      No communication needed.

      * How easy was it to pay?
      Very easy. I paid with my credit card.

      * How long did it take to ship?
      4 days

      * Was the quality appropriate for the price, in your opinion?
      Yes. Everything was really inexpensive and is pretty good quality.

      * Did the item look like the sales pictures?
      Exactly like them. All of the items.

      * Were you satisfied with the product?
      Absolutely. (and my free gifts were nice, too :3 I only expected a postcard, but got a bunch of cute small stuff)

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, I'm planning to do so.

      * Would you buy this company's products second-hand?
      I guess. But since it's already that inexpensive I see no need for it.
       
    3. * What did you order? A bunch of stuff, MSD and SD clothing.
      * When did you order? Sept 9, 2009
      * Did you order directly from the company, or through a distributor or dealer? Right from their English Site
      * How was the communication? Alright.
      * How easy was it to pay? This part was a little confusing if you try to use paypal, but they ended up clearing everything up in the end.
      * How long did it take to ship? Not too long, I can't find my shipping notice, but it got here in two weeks, which I found reasonable.
      * Was the quality appropriate for the price, in your opinion? Absolutely
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Well, the MSD stuff is a bit big, but this is because my BBB is a tad on the small side.
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Absolutely.
      * Would you buy this company's products second-hand? Yes
       
    4. * What did you order? msd pants, sd pants, stockingsx2, socks, sd hoodie, shoes, a hat...
      * When did you order? 2009-09-17
      * Did you order directly from the company, or through a distributor or dealer? From the company.
      * How was the communication? Asked before ordering about restocking a t-shirt I wanted, got answere one day later. ^^ To bad, it would never be restocked... D:
      * How easy was it to pay? Really easy. Used paypal. Click, money gone~ :sweat
      * How long did it take to ship? It arrived today, 22/9, so about 5 days? :'3
      * Was the quality appropriate for the price, in your opinion? Dollmore got good stuff for nice prices I say~:)
      * Did the item look like the sales pictures? Yep, even better~ :aheartbea
      * Were you satisfied with the product? I was all statisfied. :)
      * If you weren't satisfied, how did the company solve your problem? No problems~
      * Would you order from this company again? I sure would. x)
      * Would you buy this company's products second-hand? Well, why not? If it's good condition and cheaper than it is from the company I would. Or if I found some sold out products...
       
    5. What did you order?
      Some shoes, clothes and accessories.

      When did you order?
      September 18

      Did you order directly from the company, or through a distributor or dealer?
      Directly from Dollmore.

      How was the communication?
      N/A

      How easy was it to pay?
      Paypal, very easy.

      How long did it take to ship?
      Arrived today, one week after placing the order.

      Was the quality appropriate for the price, in your opinion?
      Yes.

      Did the item look like the sales pictures?
      Yes.

      Were you satisfied with the product?
      Definitely.

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Yes, planning to.

      Would you buy this company's products second-hand?
      I don't like buying second-hand in general, so not if I could still get it from the company.
       
    6. * What did you order?
      I bought 2 pairs of shoes, 2 outfit sets(one by Dollmore and one by AnotherSpace), and glasses. All MSD size.

      * When did you order?
      9/15

      * Did you order directly from the company, or through a distributor or dealer?
      I ordered directly from Dollmore.

      * How was the communication?
      I sent an email asking about airmail, and I received an answer within 24hrs.

      * How easy was it to pay?
      Very easy to pay using Paypal.

      * How long did it take to ship?
      It took about 48hrs for my order to ship after I paid. Because I chose airmail, I received the package within business 14 days.

      * Was the quality appropriate for the price, in your opinion?
      The clothing and shoes by Dollmore are very good quality for the price. Very cute as well! The clothing from AnotherSpace is beautiful as well!

      * Did the item look like the sales pictures?
      Yes, they look just as good as in the promo pictures.

      * Were you satisfied with the product?
      Yes, I am very satisfied.

      * Would you order from this company again?
      Yes, I most definitely will! :fangirl:
       
    7. * What did you order?
      A Dollmore Model Doll Lisa Rubik

      * When did you order?

      29th September

      * Did you order directly from the company, or through a distributor or dealer?

      Direct from Dollmore

      * How was the communication?

      Very good, they answered my Question on their Q&A board promptly and let me know when she was shipped

      * How easy was it to pay?
      Easy

      * How long did it take to ship?
      About 1 week until they shipped her. Then another before she arrived.

      * Was the quality appropriate for the price, in your opinion?
      Yeah, she looks AMAZING! :lol:

      * Did the item look like the sales pictures?
      Even better in person!

      * Were you satisfied with the product?
      Yeah she is absolutely stunning! although she could be strung a bit better i suppose

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definately

      * Would you buy this company's products second-hand?
      Depends on the price and condition
       
    8. * What did you order?
      16mm D-Glass Eyes
      * When did you order?
      October 4th
      * Did you order directly from the company, or through a distributor or dealer?
      Direct from Dollmore
      * How was the communication?
      Excellent
      * How easy was it to pay?
      Very Easy
      * How long did it take to ship?
      Sent the package 24hours after I paid, recieved the package after 8 days
      * Was the quality appropriate for the price, in your opinion?
      Very, the eyes are beautiful. Very good quality
      * Did the item look like the sales pictures?
      Exactly if not better
      * Were you satisfied with the product?
      Very satisfied
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely
      * Would you buy this company's products second-hand?
      Yes
       
    9. * What did you order?
      Several things! A Film Noir Lawrence, a Lingerie III: Ipsae Monahan, lots of clothes, eyes, and wigs!
      * When did you order?
      Several different times... :sweat
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company!
      * How was the communication?
      Excellent! They put up with all of my questions, which is a miracle considering how many I had.
      * How easy was it to pay?
      Very easy with credit card.
      * How long did it take to ship?
      Both of the dolls shipped out about a month after ordering and were at my door a week after shipping.
      * Was the quality appropriate for the price, in your opinion?
      Oh most definitely! Especially in the case of my FNL!
      * Did the item look like the sales pictures?
      Yes, all of our items have so far - except my FNL came with a different wig that was much longer than the one in the sales pictures. :| It's grown on me though after a bit of styling.
      * Were you satisfied with the product?
      VERY!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes!! I plan to many times in the future!
      * Would you buy this company's products second-hand?
      Only if I couldn't buy them straight from the site.
       
    10. What did you order? All msd things - boy underwear set, jumper, 7/10 shorts, check jacket, striped socks, 18mm life-like green eyes and pendant with initial
      When did you order? October 7th
      Did you order directly from the company, or through a distributor or dealer?Direct from company
      How was the communication? Excellent, when I asked some questions I recieved a reply straightaway with everything I needed to know.
      How easy was it to pay? Very, used paypal
      How long did it take to ship? about 5 days
      Was the quality appropriate for the price, in your opinion? Definitely ^_^
      Did the item look like the sales pictures? Perfectly
      Were you satisfied with the product? Very much so
      If you weren't satisfied, how did the company solve your problem? n/a
      Would you order from this company again? I already plan to make another order quite soon from the company
      Would you buy this company's products second-hand? Probably, if it were an out-of-stock or limited outfit.
       
    11. * What did you order?
      Large selection of eyes (should have known better) and accessories
      * When did you order?
      5th October
      * Did you order directly from the company, or through a distributor or dealer?
      Direct
      * How was the communication?
      Communication was pretty good
      * How easy was it to pay?
      Very easy. Gotta love Paypal
      * How long did it take to ship?
      When EMS notice was given, only took 2 days (16th October, sent 14th). I love EMS Korea!
      * Was the quality appropriate for the price, in your opinion?
      Well, decided to give Dollmore the benefit of the doubt and ordered acrylic eyes again. Only 1 pair of 5 turned out the colour as it appeared on screen. I pair has a cloudy pupil. However, the jewellery, Neko ear attachments & other accessories I ordered are perfect...except for the fact they left out the little gingerbread men I ordered for my daughter :( - have notified them and am waiting for a response BUT it looks like they've run out and just didn't tell me! Disappointed!
      * Did the item look like the sales pictures?
      Eyes, no! Don't order the acrylic eyes. Next time I'm going SoulDoll or Soom for non-glass eyes... it's worth the extra money.
      * Were you satisfied with the product?
      Somewhat
      * If you weren't satisfied, how did the company solve your problem?
      I'll let you know when I hear more about the gingerbread men
      * Would you order from this company again?
      Maybe, we'll see how they resolve this one. However, I like their accessories that did turn up, particularly the jewellery. Also, I've been eyeing off their Model Doll, Dark Chocolate Mellow for ages.... she'd make a great yoruichi (massive Bleach fan).
      * Would you buy this company's products second-hand?
      If I could get a Mellow, for sure!
       
    12. * What did you order?
      A whole pile of clothes, mostly underwear and some long-sleeved t-shirts, hoodies, and a trenchcoat.

      * When did you order?
      October 8, 2009

      * Did you order directly from the company, or through a distributor or dealer?
      Directly through Dollmore.

      * How was the communication?
      I received two emails from them, one listing the contents of the order, the other notifying me that the items had been shipped. I didn't initiate any additional contact, so I can't speak to that. But for an order with no problems, this amount of contact was fine.

      * How easy was it to pay?
      Paypal-- quick and painless.

      * How long did it take to ship?
      The order shipped the next day after I placed it, on October 9. I received the package on October 15, not quite a week later.

      * Was the quality appropriate for the price, in your opinion?
      Yes, I thought so. The most inexpensive items had simple construction, but the pricier garment I bought (the coat) was lined and hangs very nicely. I thought the quality on all the items was appropriate for the price I paid.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Quite satisfied!

      * Would you order from this company again?
      Probably yes, although not often. The shipping cost makes it a bit prohibitive.

      * Would you buy this company's products secondhand?
      Absolutely. I thought the quality and variety they offered was very nice.
       
    13. What did you order?
      a Dollmore Adam (58cm boy) body with seams sanded, two pairs of hands, two pairs of glass eyes and an anotherspace outfit

      When did you order?
      october 16

      Did you order directly from the company, or through a distributor or dealer?
      the company

      How was the communication?
      i let them know when i paid and they thanked me soon after. so very good!

      How easy was it to pay?
      too easy. i need to stop...XD

      How long did it take to ship?
      omg TWO DAYS. shortest wait ever.

      Was the quality appropriate for the price, in your opinion?
      it was, and it it always has been.

      Did the item look like the sales pictures?
      yup. but this is my third body so i pretty much know what its going to look like XD
      the anotherspace outfit was even better in person...

      Were you satisfied with the product?
      absolutely

      Would you order from this company again?
      of course! dont i always? XD

      Would you buy this company's products second-hand?
      depends. if its something like a few peices of clothing or eyes, yes to save shipping. but i like buying dolls from the company...so it would have to be a really good deal for me to buy it second hand!


      EDIT ~ i forgot to meantion i got some awesome free gifts too...one of which is a wig! ive never gotten a free wig from them before....:3
       
    14. * What did you order?
      1st order: 1/3 scale clothing and shoes
      2nd order: 1/4 and 1/3 scale jacket
      * When did you order?
      1st order: October 8th, 2009
      2nd order: October 21st, 2009
      * Did you order directly from the company, or through a distributor or dealer?
      Through the company
      * How was the communication?
      Great
      * How easy was it to pay?
      Very easy, took no time at all.
      * How long did it take to ship?
      Both orders arrived within a week
      * Was the quality appropriate for the price, in your opinion?
      The quality is great, well worth the price
      * Did the item look like the sales pictures?
      Very much the same
      * Were you satisfied with the product?
      I am very satisfied
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Would and most likely will
      * Would you buy this company's products second-hand?
      As long as they were in good condition, for sure.
       
    15. * What did you order?
      DM ltd Kara Klum, a Kid boy body, a bunch of clothes and tidbits
      * When did you order?
      30/10/09
      * Did you order directly from the company, or through a distributor or dealer?
      Direct
      * How was the communication?
      Excellent, but there was a bit of a disappointment (see end)
      * How easy was it to pay?
      Very easy
      * How long did it take to ship?
      about a week and a half, the longest wait I have had from Dollmore, but I assume that is due to ordering a LTD
      * Was the quality appropriate for the price, in your opinion?
      Very much so, I am really impressed by this company
      * Did the item look like the sales pictures?
      exactly like the sales picks
      * Were you satisfied with the product?
      Very much so
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      I already am
      * Would you buy this company's products second-hand?
      I have done in the past and will do again

      *note please. Dollmore offers free shipping for orders over $800 provided it fits in one box. However they do NOT tell you that this means only one doll. Most companies can ship two dolls in one box, and will inform you specifically if this is not a possibility. Dollmore could not ship a Kara Klum and Kid body in one box, so I was charged shipping for the kid body. This was rather disappointing. They were very nice about it, and I have asked them to update the website to make this point more clear for future purchasers. it does ruin my habit of buying more than one doll at a time.
       
    16. * What did you order? D - Specials 14mm Eyes(ET22), Youth Dollmore Adam Hand Set - Basic Big Hands (Old Ver.) and Youth Dollmore Adam Foot Set
      * When did you order? 9/28/09
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from Dollmore
      * How was the communication?
      Wonderful
      * How easy was it to pay?
      Yes
      * How long did it take to ship?
      Had to wait till restocked the older hands. It arrived 10/31/09
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes, they also included a lot of surprise gifts and let me choose the free eyes for my order. Which was very nice of them to do
      * Would you buy this company's products second-hand? Depends on the item
       
    17. * What did you order?
      3 pairs of MSD shoes, 1 MSD wig and 2 accessories

      * When did you order?
      31st October 2009

      * Did you order directly from the company, or through a distributor or dealer?
      From Dollmore website.

      * How was the communication?
      Great! I had some questions that I sent by e-mail and by Q&A board and they always answered them the next or even the same day.

      * How easy was it to pay?
      Very easy. I used credit card.

      * How long did it take to ship?
      2 days: they shipped on the 2nd November 2009 and it arrive on the 9th (today).

      * Was the quality appropriate for the price, in your opinion?
      The items are relatively cheap and are actually nice quality so I think the price is worth it!

      * Did the item look like the sales pictures?
      The shoes looked better, I was actually surprised and the wig was a bit squished but it looked pretty much like in the pictures.

      * Were you satisfied with the product?
      Very!

      * If you weren't satisfied, how did the company solve your problem?
      It wasn't really a problem for me but my shipping address had some characters that were not visible, they immeaditly contacted me by e-mail asking me to rewrite it and everything was solved very quickly. I also forgot to ask for 14mm eyes (freebie) and when I asked them if it was possible to send them in this size they immeadiatly accepted. They were actually helpful and nice :)

      * Would you order from this company again?
      Certainly! I already have more stuff in my wishlist!

      * Would you buy this company's products second-hand?
      Probably, depending on the price and condition of course!
       
    18. (edit)I was in hurry & post in wrong thread,terribly sorry/delete if possible
       
    19. * What did you order?
      I did a large GO including doll carriers (The SD double Size is VERY nice), clothes, wigs, eyes, and accessories
      * When did you order?
      Beginning of November 2009
      * Did you order directly from the company, or through a distributor or dealer?
      Conpany
      * How was the communication?
      Great! Dollmore responded to every question on the Q&A board within the day!! (Time zone difference)
      * How easy was it to pay?
      Since it was my first GO at first I was confused by Dollmore explained it all very simply and it was extremely easy to pay (They Invoice you through paypal)
      * How long did it take to ship?
      2 1/2 weeks
      * Was the quality appropriate for the price, in your opinion?
      (My portion was the SD double carry case and a pair of pants) Both items are excellent quality and from what I saw of everyone else's items, they were all very nice.
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Very
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?

      Absolutely, plan on it!
      * Would you buy this company's products second-hand?
      Yes, the clothes are fantastic!!
       
    20. * What did you order? Suntan MoMo

      * When did you order? November 18th 2009

      * Did you order directly from the company, or through a distributor or dealer? Directly from the Dealer

      * How was the communication? Communication was fast and prompt

      * How easy was it to pay? Very Easy to pay

      * How long did it take to ship? 3 days

      * Was the quality appropriate for the price, in your opinion? Yes

      * Did the item look like the sales pictures? Yes even better

      * Were you satisfied with the product? Yes

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Yes

      * Would you buy this company's products second-hand? Yes