Dollmore Feedback (ALL)

* What did you order?
Various MSD clothing, a MSD-sized armchair, a parasol
* When did you order?
Ordered in 2010/02/22
Deliver-date 2010-02-24
* How was the communication?
Easy. They just sent emails to update on progress.
* How easy was it to pay?
Easy. They have Paypal Service
* How long did it take to ship?
Within the week. It came in a larger box than I expected.
* Was the quality appropriate for the price, in your opinion?
Yes. The price was appropriate.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
No. I think the quality of their goods are equivalent to the low prices that they offer -- second hand items from this company would probably be more prone to wear and tear.

 

* What did you order? modal woman,msd clothes,googles, modol shoes
* When did you order?um 3 weeks ago
* How was the communication? good
* How easy was it to pay?easy
* How long did it take to ship?um 2 or so weeks but lots of holdays for them
* Was the quality appropriate for the price, in your opinion?yes
* Did the item look like the sales pictures? yup!
* Were you satisfied with the product? yup!
* Would you order from this company again? i plan on it!
* Would you buy this company's products second-hand? yup have in the past.

 

* What did you order? Dollmore Kid Dollpire Shiloh girl
* When did you order? March 1st
* How was the communication? Good, they kept me up to date and responded to my questions very quickly
* How easy was it to pay? Yes, they sent me a Pay Pal invoice as soon as they opened
* How long did it take to ship? 1 week from the time I ordered she shipped out, she arrived within 4 days via EMS.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? For the most part ^_^
* Were you satisfied with the product? Yes, very much so
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order? two broaches and glamour model sized patissier uniform set set. These were two orders.

* When did you order? First order- 4th march, second order- 5th march

* How was the communication? Very good, both via email and on their customer service board.

* How easy was it to pay? very easy via paypal.

* How long did it take to ship? The first order of two broaches was shipped out two days later, affived just under a week later. the second order of the outfit was shipped a week later and took a week to arrive (2 days of this were waiting for customs inspection).

* Was the quality appropriate for the price, in your opinion? yes, very much.

* Did the item look like the sales pictures? yes.

* Were you satisfied with the product? Very much so.

* Would you order from this company again? Yes.

* Would you buy this company's products second-hand? yes.
There was a small problem with a duplicate order accidentaly happening to me accidental refreshing the page, it was sorted and the duplicate was sorted quickly via leaving a message on their customer service board.

 

* What did you order? Socks, jean shorts, hoodie, kimono, collar, sunglasses, sandals - all MSD sized.
* When did you order? March 9th, 2010
* How was the communication? Good, they sent me an invoice a day after I ordered and also sent me an email telling me they shipped my order. I also asked for 14mm eyes in green or blue (as my free gift) and they ended up giving me eyes of that size in turquoise! xD
* How easy was it to pay? Easy, Paypal.
* How long did it take to ship? They shipped out 2 days after payment was confirmed, then it took about 2 days to get here (minus weekend)
* Was the quality appropriate for the price, in your opinion? Yeah... The jean shorts were pretty detailed; had a zipper and everything.
* Did the item look like the sales pictures? More or less..
* Were you satisfied with the product? Yes, for the most part. Some clothes, like the kimono, were a bit big on my boy though... One of the sunglasses lens popped out of the frame quickly after I handled it... -_-
* Would you order from this company again? Most likely!
* Would you buy this company's products second-hand? Depends on the price, but I think I'd just order from the company because of the free stuff.

 

* What did you order? 5 pairs of 14mm Dollmore acrylic eyes, SD - L Knee socks(Black), SD/Model doll size - Boy black socks.
* When did you order? March 13, 2010
* How was the communication? Good, I inquired about my order after not receiving PayPal invoice and they replied very quickly that the invoice was sent - PayPal just took a bit longer to notify me, I guess.
* How easy was it to pay? Very easy (PayPal).
* How long did it take to ship? Shipment notice received on March 15, 2010.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? I would say about 90 - 95% for the eyes. The sox, yes.
* Were you satisfied with the product? Yes, the sox are very soft and nicely made and hemmed; however, the eyes were a little 'muted' and not as clear strong colour as in the promo pictures.
* If you weren't satisfied, how did the company solve your problem? I would not file a complaint for this, in my opinion, the eyes still look very lovely and I will definitely use them on my dolls. My boy is already wearing his new sox.
* Would you order from this company again? Certainly.
* Would you buy this company's products second-hand? Yes, if the item was in good condition.

Overall good impression. As I have purchased 5 pairs of eyes, I received another pair for free. I was quite excited about that. The 'free' pair of eyes I received are very nice pink colour (not my style, but pretty) except that they are not same shade - one eye seems somewhat darker than the other >.< If I ever decide to use pink eyes, I think it would be interesting as I don't mind little differences; but someone else might be quite dissappointed with this. In any case, I am mearly stating my observations, not really complaining I will definitely purchase from Dollmore again.

 

* What did you order? A blank Suntan Pado boy, a couple shirts, a couple jewelry things, some faceup protectors.
* When did you order? Ordered March 13, paid March 14
* How was the communication? Excellent
* How easy was it to pay? Very easy, they sent a Paypal invoice and i paid it.
* How long did it take to ship? THREE AND A HALF DAYS. OMG. So impressed.
* Was the quality appropriate for the price, in your opinion? Absolutely, he's beautiful and everything else was great, too.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Absolutely
* Would you buy this company's products second-hand? I have and will again, I'm sure!

 

* What did you order?
Suntan Paran Boy and Girl, two outfits, four pairs of shoes
* When did you order?
February the 20th
* How was the communication?
Very good on the Q & A board. My questions were answered within 12 or so hours.
* How easy was it to pay?
There was some difficulty since this was my first time ordering from Dollmore and I didn't know credit card payments didn't work to well with Firefox, but, Dollmore helped me through the process.
* How long did it take to ship?
Three weeks, but from the moment it shipped, three days, not including the weekend.
* Was the quality appropriate for the price, in your opinion?
Definitely.
* Did the item look like the sales pictures?
For the most part, yes. The face-up looked a bit rushed, but it could have just been the artist's style.
* Were you satisfied with the product?
Indeed! The dolls were both very beautiful!
* If you weren't satisfied, how did the company solve your problem?
The payment was a bit wonky, but Dollmore actually cut off all of the shipping, and not just the shipping for one box. It was originally going to be 865, but got cut down to 785! So yay for good deal. I also got a lot of free swag, and that's always appreciated.
* Would you order from this company again?
Most definitely!
* Would you buy this company's products second-hand?
If the items were in good condition, yes.

 

* What did you order? Dreaming Zaoll Luv, underwear, and resin cat ears
* When did you order? March 12th
* How was the communication? Fantastic. All questions I asked were answered within a day on the Q&A board.
* How easy was it to pay? Easy. Paypal.
* How long did it take to ship? Very fast! Shipping notice was given on March 19th that they would ship on March 20th. She made it here in 5 business days...arriving on March 26th. All in all, 10 business days from order placement to package arrival.
* Was the quality appropriate for the price, in your opinion? Definitely! They packaged her perfectly.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Definitely! They threw in a bunch of gifts including: D-Glass Eyes, a lovely wig, a scarf, a towel, a button, a postcard, a sticker, and a large calendar. As a note: if you want a specific gift (e.g. the Dollmore and D-Glass Eyes qualified for), just request the ones you want specifically. I have never had a problem with receiving the free gift items I requested. Additionally, I requested the specific wig and eyes I wanted my Zaoll to have and they had no problem carrying through with that.
* Would you order from this company again? Yes! I am a loyal Dollmore customer.
* Would you buy this company's products second-hand? I have done so before. ^^

 

* What did you order?
2 wigs, 1 full outfit
* When did you order?
Feb 10th, 2010
* How was the communication?
Excellent, I got emails when payment was received and when the order was shipped.
* How easy was it to pay?
Easy as pie w/ paypal
* How long did it take to ship?
Shipped the morning after I ordered it and it arrived maybe seven days after that. Super quick!
* Was the quality appropriate for the price, in your opinion?
Absolutely. Can't beat the price unless you're making them yourself, I think : )
* Did the item look like the sales pictures?
One of the wigs was a little bright, maybe more vivid than the photo, but I actually think it looks nicer.
* Were you satisfied with the product?
There was a bit of wig cap showing on one of the wigs once I put it on my doll, but after some artful rearranging, it all looks lovely.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Absolutely, I dig their stuff and the site is easy to use.
* Would you buy this company's products second-hand?
Depends on the condition I was buying it in, but yes, sure.

 

* What did you order?
Various accessories and a second pair of turquoise acryllic dollmore eyes, F06 - one colour they do really well!
* When did you order?
21st March
* How was the communication?
Excellent communication from Jee Mon as usual
* How easy was it to pay?
Very easy... gotta love Paypal
* How long did it take to ship?
Just a week - Dollmore's shipping times are usually always pretty brilliant - the only variable tends to be customs at this end.
* Was the quality appropriate for the price, in your opinion?
Definately
* Did the item look like the sales pictures?
Yes, better to some degree
* Were you satisfied with the product?
Most definately
* Would you order from this company again?
Already plannning my next order
* Would you buy this company's products second-hand?
Possibly, but Dollmore's service is so good and their prices and products so reasonable I think I'd rather buy new from Dollmore

 

* What did you order?
Lusion doll
* When did you order?
February 18th
* How was the communication?
Good.
* How easy was it to pay?
Actually easy. I paid with credit card. But as a result I also paid the shipping fee and I assumed that Dollmore would make a chargeback to my credit card. I had no idea that I would have to to pay by paypal to get the free shipping.
* How long did it take to ship?
I received my doll yesterday.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Absolutely.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
My only problem was the charged shipping fee. Dollmore offered me store credit and I took it. The other option would have been a transfer to my paypal account.
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
No.

 

* What did you order?
A SD carrier, model doll shoes, & a watch
* When did you order?
2010-03-27
* How was the communication?
Got e-mails for order received and shipping.
* How easy was it to pay?
Easy, papal
* How long did it take to ship?
they shipped on the 29th... they're always fast.
* Was the quality appropriate for the price, in your opinion?
Yes. The carrier is awesome, and the watch even works
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
always
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again?
I definitely will, i want more cookies...
* Would you buy this company's products second-hand?
Yes, but I would miss the cookies...

 

What did you order?
Agora sweater/hat set, a ring, cross necklace, glass eyes, glasses, singlet top

When did you order?
Around Easter weekend, maybe a day or two before.

How was the communication?
Via email, non existent. My email was never answered. However, posting on the Q&A board on the website garnered fairly timely responses to questions.I did not however receive any email shipping notification nor confirmation of my order.

How easy was it to pay?
It was fairly easy once they sent the invoice to the right paypal account.

How long did it take to ship?
Here's where there's a slight problem. I wasn't aware that one of the items I ordered was out of stock and wouldn't be restocked for a few days. I don't mind waiting but I would have liked to have seen something on the item itself when ordering so I would know. I did have to ask them about shipping and that was when I was told about the delay. It would have been nice if I was told this when I ordered or someone at least notified me of the delay.They did however ship the item when they said they would and I received it about 3 days later (12th April).

Was the quality appropriate for the price, in your opinion?
Yes I believe it is.

Did the item look like the sales pictures?
Yes, they all did.

Were you satisfied with the product?
I would have to say that I am satisfied with the products I received. They seem of good quality.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Honestly, I have to procrastinate on it a bit more.

Would you buy this company's products second-hand?
It depends on the price and the condition it's in.


Additional Notes: I had a lot of problems ordering through the site. The biggest was that it gave me a blank page after hitting checkout. I did attempt to email to enquire if they received my order but got no response. I then posted on their Q&A board and was told that I had placed duplicate orders but that they had cancelled one of them. If they got their website working properly, I might consider giving them another go.

 

What did you order?
Dollmore Cold Heartbroken Thinking Kara Klum
a bunch of clothing and other stuff

When did you order?
I ordered Feb 27 but I didn't pay until March 1

How was the communication?
Excellent. I messaged them on their Q&A (on their site they say they do not respond as well to email as they do the Q&A. Always use this section to ask questions) twice, once to request an invoice (which I got an answer to literally within minutes) and once to ask about shipping times.

How easy was it to pay?
Way too easy. Dollmore has gotten a large chunk of my money since joining this hobby.

How long did it take to ship?
almost a month. The WS Adam body was out of stock and it took a bit longer than normal. But compared to the over 10 week wait from Fairyland I'm still in, it was nothing.

Was the quality appropriate for the price, in your opinion?
of course. If it wasn't I wouldn't own 7 of their dolls.

Did the item look like the sales pictures?
4 Kara Klums later I don't bother to look at his pictures. I know what he looks like. but yes, he does. or did...He doesn't anymore XD

Were you satisfied with the product?
of course! again...7 dolls.

If you weren't satisfied, how did the company solve your problem?
I didn't have a problem. But I know they've handled my issues well in the past, so I am not worried.

Would you order from this company again?
yup. already planning #8
and most definitely if they make my favorite boy with closed eyes or an open mouth!! or fangs. *hints*

Would you buy this company's products second-hand?
I don't know. Sadly the second-hand prices are usually more than ordering them brand new...and I like ordering from Dollmore. So most likely not. well, yes for clothes XD
but probably not dolls.

 

* What did you order?
LE Elfish Pado
* When did you order?
March 30 2010
* How was the communication?
Not needed, but very good if I had any questions.
* How easy was it to pay?
Paypal~ Very easy~ ^^
* How long did it take to ship?
Shipped out April 13, arrived April 16.
* Was the quality appropriate for the price, in your opinion?
Yes, considering it's a LE.
* Did the item look like the sales pictures?
Even more beautiful~ ^^
* Were you satisfied with the product?
Immensely of course. Very well crafted.
* If you weren't satisfied, how did the company solve your problem?
Doesn't apply.
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
If it was in good condition and depends on what it is, sure.

 

* What did you order? MSD clothing (underwear, a skirt, leggings, three necklaces, three tops, and a pair of shoes)
* When did you order? April 17, 2010
* How was the communication? Very good through their Q&A page, virtually nonexistent via email.
* How easy was it to pay? Difficult; when I went to check out, and use a credit card, the page came up blank. Refreshing accidentally set up two orders. It took about two or three days to get it all sorted out, cancel one order and pay via Paypal for the other.
* How long did it take to ship? About a week, because they didn't tell me something in my order was backordered and wouldn't be restocked until... after the time I needed the order by. xX; But they did inform me when I asked when it would ship, and allowed me to substitute something else for the backordered item. Once it shipped, it was very fast - it took less than four days to get here (here being NYC, USA).
* Was the quality appropriate for the price, in your opinion? Absolutely! The clothes are gorgeous and they fit my dolls like they were made for them!
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Yes, but I would use Paypal right off the bat and not try their credit card payment page again.
* Would you buy this company's products second-hand? Definitely.

 

* What did you order?
A pair of sneakers, and a Chastity uniform

* When did you order?
Did the order Sunday night on the 18th, confirmed order on the 19th, shipped on 26 and got it on the 30th

* How was the communication?
n/a

* How easy was it to pay?
super easy...I got an email from paypal saying they were looking for my moneyz

* How long did it take to ship?
After the "before shipping status" cleared into "Shipment complete" It only took about 5 days to get here

* Was the quality appropriate for the price, in your opinion?
Super awesome fantastic quality!

* Did the item look like the sales pictures?
They looked even better in RL

* Were you satisfied with the product?
Super satisfied with the product!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes!

* Would you buy this company's products second-hand?
Umm I don't think the offer this...but maybe I would if they did

 

* What did you order?
Clothes, accessories, eyes, guitars, other stuff

* When did you order?
I've ordered 15-20 times from Dollmore over the years.
Last time was in April 2010.

* How was the communication?
Perfect. They answered all the questions I had and were very serviceable.

* How easy was it to pay?
I have Dollmore's addy saved in my PayPal so I always pay right away. Smooth and perfect.

* How long did it take to ship?
This last time, 2 days. Mainly because I ordered on a Saturday, I guess.

* Was the quality appropriate for the price, in your opinion?
Usually they have good quality for the price, but there are exceptions.

* Did the item look like the sales pictures?
One guitar was thicker than I got the impression of in the pics, but they have actually added a pic where you see how it really looks now.
One pair of pants were not the same fabric as in the pics, but it was still the same model/size.

* Were you satisfied with the product?
Absolutely. With everything I've gotten from Dollmore, one or two mistakes is nothing.

* If you weren't satisfied, how did the company solve your problem?
I never complained.

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Yes, and I have (Doll carrier bag and clothes which I'm content with )

 

* What did you order? MSD clothes, shoes, socks, misc
* When did you order? April 15
* How was the communication? Kind of slow. I asked a question and it took a bit to get an answer.
* How easy was it to pay? Patpal.
* How long did it take to ship? About 12 days, because items were out of stock and they didn't tell me until after I asked.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? ... Meh. Because a skirt I bought was out of stock they sent me a different one. I didn't notice because they only just released this skirt. So while I like it, I am not happy I didn't get the item I chose.
* If you weren't satisfied, how did the company solve your problem? I only just noticed, now I have to write to them and see. However I don't want to go through the hassle of sending something back so an apology will suffice.
* Would you order from this company again? Most likely, every company is entitled to a few mistakes here and there.
* Would you buy this company's products second-hand? Only if something was sold out or if shipping was cheaper.