Dream of Doll feedback!

he was strung a bit loose... But I manage to fix it... no worries.

I'm very careful with my boy....and never had any problems like a part of him chips off....

I guess the reason why a part of knee chipped off is because how you bend it... You should pull it and bend not just bend it let the knee pops out... The knee part have a lock so it could stand to his own...

 

oooopppppsss

double post!!

ehehe

 

What did you order? - DOT Homme Ducan

When did you order? - June 29 2007

How was the communication? - They usually respond to my email within 1-3 days... They're very kind. ^_^

How easy was it to pay? - I used wire transfer and after 3 days they received my payment without any trouble.

How long did it take to ship? - They shipped my doll after 6 weeks and takes around 4 days before I got it.

Was the quality appropriate for the price, in your opinion? - I love the color! Pinkinsh! although he's bit loose but he's still sturdy and his resin a very good quality.

Did the item look like the sales pictures? - Yes, more beautiful than the picture in their website.

Were you satisfied with the product? - Yes, definitely... ^__^

 

* What did you order?
DoC Homme Kirill w/faceup
* When did you order?
May 31, 2007
* How was the communication?
NOT great. Though they did get back to me on my email question, it took four days.
* How easy was it to pay?
Cakewalk. Credit card in, boom, done. This was before the major push for credit card verification, mind you.
* How long did it take to ship?
Five and a half weeks, much faster than the expected time at that point. They actually put a little bit of a rush on him because I'd said I really, really wanted it by a given time...and they delivered, with a day to spare.
* Was the quality appropriate for the price, in your opinion?
Better. Shirou is the best stander out of all my dolls, I adore his resin color and the slight ethereal shimmer it seems to have, and the faceup is stunning. Seams on his limbs, but nothing super-noticeable and as he's always in long pants it's no big deal.
* Did the item look like the sales pictures?
Not exactly, but then again I got a light brown faceup and not the default so I expected that.
* Were you satisfied with the product?
Absolutely.
* If you weren't satisfied, how did the company solve your problem?
As I said, they came through for me on the shipping and I'm extremely grateful. I'm not sure if I'll be ordering from them again since I don't think any of their boys fit into my future doll plans, but if they do I'd be happy to give them my business.

 

What did you order? - DoT Homme Ducan with faceup and outfit, plus an extra outfit.

When did you order? - January 19th 2007

How was the communication? - It takes a few days for them to respond to emails, but they answered all of my questions thoroughly and added items to my order with no fuss. Also they were very quick to deal with a broken part. *see bottom of post for more details on this

How easy was it to pay? - I paid via Paypal and it was easy and fast.

How long did it take to ship? - He shipped after only 3 weeks, arriving at the end of the 4th week. MUCH quicker than I expected him to be home!

Was the quality appropriate for the price, in your opinion? - I would say he is equal in quality to similarly priced dolls. The clothes, not so much. His default outfit doesn't fit him very well and pieces broke off the other outfit, they're very flimsy and not quite as nice as I would expect for what I paid.

Did the item look like the sales pictures? - Mostly yes, DoD's sale pictures are prettier than he is.

Were you satisfied with the product? - Yes, I'm very happy with him. Wish I had saved some cash and passed on the clothes though.

*When he arrived his leg was cracked and the piece broke off when touched. Dream of Doll answered my emails swiftly and replaced the broken part via EMS at their own expense without requiring me to sen the damaged piece to them.

 

What did you order? - Petsha Elf Fullset

When did you order? - November 2006
How was the communication? - Didn't receive response to email question but got emails on payment received and when it shipped

How easy was it to pay? -Relatively easy by paypal

How long did it take to ship? - Shipped in about 6 weeks

Was the quality appropriate for the price, in your opinion? - The quality was acceptable for the price. I was not too happy with the resin quality. The resin had a rank smell for months and still has a faint smell of new resin.
The doll itself posed rather well but leg seams were quite messy

Did the item look like the sales pictures? - Not completely the eye sockets had excess resin and when the included glass eyes were put in she looked crosseyed

Were you satisfied with the product? - Not completely. I could live with slow shipping but the rank resin smell and really bad seams are not at all pleasing. The price is cheap for the size doll but it's a personal thing on the rank resin smell

 

What did you order?
DOC - Too & Bee-A

When did you order?
14th February 2007

How was the communication?
Wonderfull, answered all my emails so kindly!

How easy was it to pay?
I used Paypal so it was very easy.

How long did it take to ship?
Shipped after 5 weeks, was originally supposed to be 7 according to the emails DOD sent me, but they shipped them out sooner when i explained my split situation. The dolls arrived the day before my split partner came Just in time!

Was the quality appropriate for the price, in your opinion?
The resin is lovely, albiet a tad shiny in places. But the whole weight of the doll, it feels worth the price. Good weight and a strong structure, i don't feel like i'm going to break him at all.

Did the item look like the sales pictures?
I always thought the Too and Bee-A on the DOD site weren't the best looking dolls! But in person, they're just so adorable. The pictures don't do them justice. The only nit-pick i have is that the skin colour is a bit paler than what the site shows.

Were you satisfied with the product?
More so than~ Can't wait to order again!

 

While this thread is here, I want to ask a silly question about the wire transfers. I went into my bank to do it today, and the bank said I need a beneficiary address, above and beyond what was provided by DOD. Should I just use the business address on their website?

Also, if I want to change my order and get a faceup added to it, how quickly should I expect a response?

 

I don know if this is the right place to post this, but I have a complain about DoD. They just don't answer to my emails. None of them. I first tried to place an email order as I wanted some out of stock items, but after mailing them several times I gave up and placed an order in the traditional way, so I ordered just half the items I wanted, and asked for the missing items as a comment. I received an automatic answer but nothing else (so my mail server DOES receive mails from theirs). As I paid with credit card, I sent them scanned copies of it and of my identity card by email. Twice, as I was not sure if they had received them, and their pop ups about scammers are a bit frightening. No answer again, but my credit card has been charged the original order amount so I guess they've received it (no pop up window against me either).

Now, I'm sending them sensible information (I'm not even sure if sending a scanned copy of my credit card by email is safe) so they should at least say something about it. At least a short "Thanks, I've received it". Some friends who have actually received an answer have adviced me to change my mail server as they have problems with some accounts. So I switched to gmail, even if I think it them who should switch their accounts - they should provide service to us, not us to them!, but no news yet.

We're talking high amounts of money here. If that's all the service they provide, no matter how much I like their dolls, I doubt I'll buy from them again.

Moreover, their dolls may be beautiful or pose quite well (I have an E-An purchased on their Hiroshima shop), but their quality, nowadays, isn't as good either. Not only seams are not sanded anymore (people may say this is not important as other brands don't sand them either, but as they sanded them at first, I think not sanding them anymore is a lack of service too), but also they're not just seams, but both halfs of the part around the seam don't seem to fit so you don't have to sand only the seam but also part of the doll to make it fit. That's a bad quality standard.

And their resin tone changes terribly from batch to batch. One can expect slight variations of tone from one batch to another, but this year's dolls just seem white skinned compared to last year ones, so there's no way that a replacement part purchased this year can fit an older doll. I don't think this is a good thing either.

I've read of people whose dolls had even worse problems, I told them to write (and post pictures here).

Dream of Doll is a brand a lot of people love. They have beautiful dolls, wonderful outfits and gorgeous make ups. I think we should make them clear they should keep on making good quality dolls and care a bit about their customers, because in this very moment the service customer and the quality of much cheaper dolls is much better than theirs and this may end up of them loosing sales. Personally, I'm not going to buy from them anymore, unless they start replying to a single email of mine.

Thanks for reading this

 

I bought my first doll from DOD

What did you order? - DOT H Ducan with default faceup.

When did you order? - 27th March 2007

How was the communication? - Good, I had a small special request for eyes and face-up modification. They replied usually within 2-3 days.

How easy was it to pay? - Simple. I had bad experience with Paypal in the past so I prefer direct CC payment. For DOD I had no problem with CC payment.

How long did it take to ship? - 5 weeks. He was my first and I did not know of DOA at the time, so the wait felt much shorter (since I was busy with work and not counting down the days....LOL)

Was the quality appropriate for the price, in your opinion? - Most definitely. His faceup 100% PERFECT, better than what I thought, small problem with standing but can be fixed with good balancing. The default wig and outfit were not as good as I thought. the pants were too small and the wig requires too much styling for me.

Did the item look like the sales pictures? - Yes

Were you satisfied with the product? - VERY, I am getting another one from DOD.

 

What did you order? - Outfit, wigs and eyes

When did you order? - 22nd June 2007

How was the communication? - Fantastic, shipping notice was received the same day I ordered and paid

How easy was it to pay? - Simple, CC. I used the same CC as for my doll from 2.5 months ago; I did fax again the verification

How long did it take to ship? - Items were shipped out the same day, I got them in US in 3 days!!!

Was the quality appropriate for the price, in your opinion? - Most definitely

Did the item look like the sales pictures? - Yes

Were you satisfied with the product? - Yes

 

BlueSand posted this info earlier in the thread and it should help.

Payment information
-Name of Bank : SHINHAN BANK
-Account Number: : 961-71-002738
-Beneficiary: : KIM EUN HEE
-Address of Bank : MOK-DONG 11TH BRANCH,SEOUL
-Shift Code : shbkkres
-Bank Tel. : 81-2-2648-792

That should be all your bank needs. Don't forget to include your Order No on the wire transfer as a reference point for DOD.

 

I ordered my doll with my debit card, went through just fine. As long as it's a Visa/MC debit card and not just an ATM card, you ought to be golden. Still going to have to jump through the various CC verification hoops, though.

 

I'm considering to order from Dream of Doll, but I've heard that "their service is going downhill."
Has anyone ordered from them recently and want to tell me about it?
Umm. Here's some questions;
Did they respond to your e-mails in a positive way? (or not?)
Was their service the way you expected it to be?
If they took a long time on your doll, did they tell you?
*sweats because I'm running out of ideas for questions*
Would you buy from them again?
Was the doll in good condition (it doesn't matter what doll)
Was the BOX in good condition (...well...you dont need to respond to this one)
That's it.
Unless i wake up in the middle of the night and figure out some more questions.
^^ Thank you for answering if you do~

 

Bump for you sweetie! Sorry I don't know about their quality but I'm planning on buying one of their dolls as well..
I'm pretty sure there are several threads around on this topic, have you taken a look?

 

Well just to answer a few questions since I just recently bought a DOC body from them...

Did they respond to your e-mails in a positive way? (or not?)
I wouldn't say in a positive way but at least they let me know things that I want to know, but sometimes their answers totally miss my questions... So far they've replied me within 48 hours.

Was their service the way you expected it to be?
Pretty much yea... I've heard about the long shipping time DOD takes so I sort of put in a 4-5 week wait for myself before planning to panic... But it was all good... ^_^

If they took a long time on your doll, did they tell you?
The body was shipped within my expected time-frame...

Would you buy from them again?
Unsure... Probably... *shrugs* If they come up with another doll I totally love then yea...

Was the doll in good condition (it doesn't matter what doll)
Yup... They packed the body nicely with tons of bubble-wrap and pillows in a lovely DOD carrier bag... And they just place the bag in the box and send it off... Pretty much it was the bag itself that protected the doll, and the box for extra protection...

Hope I managed to answer your questions...

 

Both of my dolls are from DOD, I got them in April and August. They both came in wonderful condition, they had some seams..but nothing a little sanding can't fix
I'm not sure about responding to e-mails, since I never sent one. But they did send me e-mails once my payment was recived and once my doll was shipped.
They told me from the start that the dolls would take something like 6 weeks.
I want to buy from them again, they did fantastic makeup on the dolls.
The box and the doll were in good condition, my second doll's carrier bag was a little smooshed, but nothing was damaged, and it was only in a small corner.

 

>> Did they respond to your e-mails in a positive way? (or not?)

Yes they do. Sometimes on the day itself but usually after 2-3 days.

>> Was their service the way you expected it to be?

Yeah, they're nice.

>> If they took a long time on your doll, did they tell you?

My doll arrived exactly 6 weeks like they said.

>> Would you buy from them again?

of course. *points at sig*

>> Was the doll in good condition (it doesn't matter what doll)

Yes. Perfect condition ^__^ There are seams but it's ok...

>> Was the BOX in good condition (...well...you dont need to respond to this one)

Yes....