Dust of Dolls - Doom

I agree that I don't think it's a scam either. I previously wrote that I can empathize with them on health problems and stress/anxiety, so "dragging" them or calling them out isn't my intention. My situation is different from most since I literally could not pay them layaway payments 2 and 3 and have been chasing them down for about 9 months now. Like I had mentioned, I don't even know if there will be a doll for me at the end, and at this point, I don't want to give them anymore money if it's been this difficult to try to pay them. I'm just done.

I also don't mind waiting if there are delays. I've waiting loooong times for dolls in the past, but there was usually a response or general update on the company page/instagram. I normally don't care how long a doll takes, and when it shows up, it shows up. But I don't like the position I was put into (still unpaid layaway because I literally could not get their site to take my card), so technically, I missed the remaining 2 payments. I still don't even know if a doll was ordered for me, or would my order be invalidated because I didn't make the last 2 payments despite trying every month since November. In the end, I chose a refund/dispute, but each person can decide the best course of action for themselves.

I hope Dust of Dolls can release a communication soon, and that everyone who purchased their dolls will get what they ordered.

 

Finally a message! I want to assume everyone received this one, but just in case, here it is:

Edit: maybe worth noting this was a general email, not a response direct to my message I sent from August 5th. Though I'm relieved to hear anything

 

I just emailed on Aug. 17 and received the same update email this morning.

I'm also keeping my order. I've had dolls take around 9 months, and the fact they hadn't opened more preorders or stayed on top of accepting money made me hopeful things were happening behind the scenes.

The lack of communication till now was extremely bad business practice and it will be my last doll with them, I'm sure. They need at least one staff member who can handle business pressure correctly and that's lacking.

 

I do totally understand the decisions to back out of the preorder when the transaction wasn't even completed.

Same update email here! I'm glad to hear from them and it sounds like their story is very similar to what I was saying. I agree, they may want to hire someone to help handle the website in the future, but I do understand that it's only a 2-person team (were they related also? I don't remember). It is good that they didn't try to take on any more orders until the situation was resolved.

I know that it's not GOOD, but this isn't the longest wait with the least communication I've had. I'm still waiting on dolls from last October, not to mention that I've ordered from Dollshe and waited well over a year, haha. I genuinely consider 8 months of production time to be average and I don't really expect updates while the doll is in production.

 

Got an update email as well. Finally.

I understand that whatever I say you will protect Dust of dolls, so I won't wast my time.

Only three things:

First, Dollshe don't update but if you send an email they willl reply.

Second, if someone disappears with my 900 euro for 8 months without update and reply to my emails I have every right to be upset and to think they are scammers. And I KNOW that for much less people were dragged through mud.

Third, not updating for 8 months straight or not replying to emails is unthinkable. There are other ways to update people, like tasking someone to do it.

 

Here's and update email I got yesterday from them for Edda

Message:
Hello,

As we mentioned it in our last email, we are coming back to you to announce that the Edda have finally been send from China (our factory). We are truly hoping that the shipping will be fast and without customs-related delays, and we will contact you again as soon as we will know that the dolls are in France, to keep you informed.

Meanwhile, do not hesitate to check up on your delivery addresses, or to contact us through your order history for any question or instruction.

We are wishing you a very good day,
Dust of Dolls

 

I didn't receive anything and it kinda worries me.

 

I received that same update. I opted for faceup so it's still going to be a few months for mine I'm sure. So, not making the last payment until she's ready to ship.

 

Did you check spam as well? Most of my Dust of Dolls emails went to spam/junk until I flagged them as safe at least 3 times over the years

 

Uh interesting update^^ I admittedly also haven’t received the email (also not in my spam) - did you send an inquiry @Kooki_sushi and @marci12 or is that something that everyone received? Oo

 

@Raffael I think that email was a more specific one to those of us who'd emailed them directly recently.

 

@marci12 oh thank you so much that relieves me quite some this has been such a long wait, I must admit I am growing a bit weary and hope so much for all of us to be able to have them home soon

 

I hadn't contacted them about my Edda order at all but got the same update on Oct, 2nd.

And today I received the update, that the Edda dolls have arrived yesterday and shipping of the ones without face up will start after 48h!

 

Oh wow isn’t that awesome news I was so happy I rushed here, intending to copy in their message, this is awesome ♥️♥️
Crossing my fingers for everyone to receive their girls now very soon

 

Message:
Hello,

We finally received the Doom Edda dolls yesterday, and we will start packing the orders today.

The orders ready to be send will be updated during the day, the ones with a Viridian House’s makeup will get the corresponding status.
For the orders still missing a payment, we will contact you in the next days to regularize before shipping.

Thank you all for your patience, do not hesitate to verify your delivery address on your order, and to contact us if there is any modification to make!

Warmly,
Dust of Dolls

 

Ohhh! Thanks!!! I didn't check the spam folder cuz the first mail arrived normally!

 

Just got the Email my Edda has finally shipped

 

@Kooki_sushi Yay!! Make sure to post tons of pics for us!!

 

She's home! Beige is a beautiful color!

 

Finally, congrats!!!!!