I have bought several dozen BJD's from IRIS at FFD. I have always had a wonderful experience. I especially appreciate being able to lay things away and make variable amount ($$) payments at variable times. No doll has ever been flawed coming from her. I have purchased: a Dollmore Elf Dahlia, Marbled Halls Lizzy, DreamHigh Studio Elvene, DHS Elvenia, DHS Ilionia, DHS Fira, DHS Boo, DHS Squee, DHS Gooble., DHS troll, DHS VOX, DHS valenia, DHS Iris, DHS Rose, and probably others. I am not sure what others are referring to when they mention eating the paypal fees, as I've never been charged a fee for my layaway payments. Personally, i really wish FFD sold more brands of BJD's. Because I would buy more from them.