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Fabric Friends & Dolls Company Review

Sep 24, 2011

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    1. * What did you order?
      Dream Valley Bor fullset (In Stock Item) <3

      * When did you order?
      February 21st, 2022

      * How was the communication?
      Unique

      * How easy was it to pay?
      Very easy, through paypal.

      * How long did it take to ship?
      5 days. Priority shipped. Arrived today Feb 26th.

      * Were there any missing or broken items in your order?
      Missing a faceplate magnet, but I still love him.

      * If there were any problems with your order, how did the company handle them?
      ...
      Sent them a message after purchase (before the doll was shipped), asking to insure it. Was a Monday, so I waited overnight to hear back. Got a response later from them the next morning, stating how much it would cost (which I apparently didn't see fast enough.)
      Less than 4 hours after, they sent me a new message saying: "No need to send for insurance, the order went out already, since we didn't hear back."
      By the time I saw these messages, the item was already in transit.
      Was a bit distressed about how they didn't wait long for to me check my emails, and respond back... When I waited longer for them.
      Was worried about actually getting my item, and how things would play out if it got lost/ broken/ stolen. It mattered to me. Thankfully it made it safely. Didn't have to sign for it, was just left outside.

      * Would you order from this company again?
      Hard maybe.
       
      #61 Advntr.gal, Feb 27, 2022
      Last edited: Feb 27, 2022
      • x 4
    2. I would love to order from them but my emails I sent asking about layaway options went unanswered. I'm tempted by their in stock items but considering the lack of response to my inquiries I'm a bit hesitant.

      EDIT: I am embarrassed to say that this is actually on me, Iris replied promptly but for some reason it got sent to a different email account than my normal one! I'm still hesitant to order since shipping would be expensive to Canada, but I cannot say they are unresponsive as they absolutely responded to me in a timely manner.
       
      #62 spacemachine, Mar 12, 2022
      Last edited: Apr 1, 2022
    3. Sometimes I wonder if Fabric Friends & Dolls is phasing out or something. They used to be much more responsive to questions. The last couple of years I've had emails go unanswered or had quite a delay in getting a response, one regarding a doll I was interested in buying. It also seems like they are not adding new merchandise frequently, other than Smart Doll.
       
      #63 stellarphenomena, Mar 13, 2022
    4. If you send them money, they definitely send your merchandise, no problem there. The postage is calculated at a box rate though, and too high for a few small items that could be mailed in a envelope.
       
      #64 stellarphenomena, Mar 13, 2022
      • x 1
    5. @jennifer11229: Hi, do you have a photo of that gold & white outfit on a doll or otherwise?
       
      #65 stellarphenomena, Mar 20, 2022
    6. I do - Login • Instagram - It is the dress on the right, that Juni is wearing. It is a beautiful dress.
       
      #66 jennifer11229, Mar 24, 2022
      • x 1
    7. @jennifer11229: Wow, thanks...your girls are stunning!
       
      #67 stellarphenomena, Mar 24, 2022
      • x 1
    8. Thanks! :D I had no idea what the outfit looked like when I bought it, they should really post better photos
       
      #68 jennifer11229, Mar 24, 2022
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