* What did you order? Feeple 65 Chloe, Pukifee Vanilla, both with SP's and no face-ups * When did you order? Direct from FL on 03/5/2013. * How was the communication? Very good. * How easy was it to pay? Very easy. * How long did it take to ship? about 2.5 months * Was the quality appropriate for the price, in your opinion? Yes for the PKF, no for the F65 as detailed below * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? my Pukifee was in perfect condition, but the F65 had a fauly head-back that I actually had to sand down in order to attach her head! her SP was/is very loose (need eye putty to stay attached to the head back at all) and she did not come with the default glass eyes (it specifically states in her listing that random 16mm eyes are included) also her hand magnet fell out as soon as I removed her hand (it really wasn't glued in at all) * If you weren't satisfied, how did the company solve your problem? FL did respond quickly to my e-mail, I had fixed the head-back myself and they agreed to ship me her glass eyes (they arrived about a week later via EMS, in a very big box for one pair of eyes!) I was pleased that they helped resolve the issues, but they really need to examine the dolls more carefully before sending them out, a $700+ doll should not have this many problems!