1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Featherfall Feedback (ALL)

Dec 17, 2008

Page 3 of 3
    1. * What did you order?
      An RS body and two DZ wigs

      * When did you order?
      6 July 2010

      * How was the communication?
      Excellent

      * How easy was it to pay?
      Very

      * How long did it take to ship?
      About 2 months (the wigs were pre-orders).

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes.

      * Would you order from this company again?
      Yes.
       
      #41 Hervoyel, Sep 20, 2010
    2. • What did you order?
      Dollheart March Hare SD/SD13 Girl/Boy
      • When did you order?
      October 29th 2010
      • How was the communication?
      Very Good! Featherfall even helped me out
      with my payment situation.
      • How easy was it to pay?
      Very easy.
      • How long did it take to ship?
      No time. It was sent to featherfall quickly
      then sent to me.
      • Was the quality appropriate for the price, in your opinion?
      Yes.
      • Did the item look like the sales pictures?
      Exactly
      • Were you satisfied with the product?
      Very much.
      • If you weren't satisfied, how did the company solve your problem?
      N/A
      • Would you order from this company again?
      Yes
      • Would you buy this company's products second-hand?
      N/A
       
      #42 AnnoDomini, Dec 15, 2010
    3. * What did you order?
      NS Chicline boy body
      * When did you order?
      August 19
      * How was the communication?
      My communication with Feathefall is always excellent. If I forget to mention something in the notes, they will follow up with e-mail. I qualified for a FL promotion and they e-mailed me to make certain of what I wanted.
      * How easy was it to pay?
      It was very easy to pay. Their cart system is easy to navigate.
      * How long did it take to ship?
      Featherfall shipped out the body the same day it arrived. It came a few days later.
      * Was the quality appropriate for the price, in your opinion?
      Fairyland dolls are alway of great quality and worth the price.
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I am a regular customer, and will continue to place orders with Featherfall.
      * Would you buy this company's products second-hand?
      Yes to both.

      I really want to emphasize Featherfall's excellent Customer Service. In the case of this particular order, the option for just a Chicline body wasn't available at first, but when I asked, they put up the option. When I inquired about some wigs I wanted through Fairyland that wasn't posted on their site, they put in a special cart item for me that I could select. I will continue placing orders with Featherfall. Thanks guys!

      Niki P.
       
      #43 NeeP, Dec 16, 2010

    4. * What did you order?
      DollHeart Crimson Fer
      * When did you order?
      When it became available for order on their site and I saw it
      * How was the communication?
      Excellent as usual.
      * How easy was it to pay?
      Super easy. With paypall.
      * How long did it take to ship?
      Featherfall shipped as fast as they got it ;)
      * Was the quality appropriate for the price, in your opinion?
      yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes
       
      #44 Grangalop, Jan 21, 2011
    5. * What did you order?
      Resinsoul Yao, lilac resin

      * When did you order?
      November 26th. 2010

      * How was the communication?
      Great, they answered any questions quickly and notified me immediately when my order was confirmed & shipped.

      * How easy was it to pay?
      Very easy - Paypal

      * How long did it take to ship?
      FF shipped immediately when they received from the company.

      * Was the quality appropriate for the price, in your opinion?
      yes

      * Did the item look like the sales pictures?
      yes, better even!

      * Were you satisfied with the product?
      very, the doll was well packaged

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Already have...and will again, their Iruhi is high on my wishlist.

      * Would you buy this company's products second-hand?
      sure
       
      #45 Galifrey, Jan 25, 2011
    6. What did you order?

      Two DZ MSD outfits and MSD Shoes(Witch hunter and Mo-2's default outfit + his default shoes)

      When did you order?

      Tuesday 01 March, 2011

      Did you order directly from the company, or through a distributor or dealer?

      Order was for Dollzone items through this dealer

      How was the communication?

      Great! My emails were answered very quickly! The only thing was that the shipping notice email came to me after my items arrived. Not a big deal though. Made it a pleasant surprise :XD:

      How easy was it to pay?

      Very! Used paypal.

      How long did it take to ship?

      It arrived Tuesday 05 April, 2011

      Was the quality appropriate for the price, in your opinion?

      Yes. Shipping is a little steep but that is understandable given the circumstances (I have no problem there at all :) )

      Did the item look like the sales pictures?

      Yes.

      Were you satisfied with the product?

      Love them :D

      If you weren't satisfied, how did the company solve your problem?

      The only issue I had was with the gift card I had been given as a prize at a charity meet. The code on the card did not register on the system at all. I emailed them and they quickly answered and fixed the problem :) All emails were extremely prompt and very polite. The problem with the card was not at all their fault, it seemed that in order for the code to be activated it needed a name registered with it but as it was a prize in a contest it hadn't been registered correctly.
      I'm glad they were honest with me and dealt with the issue quickly. I couldn't be happier with the outcome!

      Would you order from this company again?

      I would definitely say yes given how good the dealer is and how well they deal with the customers problems. Sadly the shipping is a little high for international customers. However, should they stock something I can't get anywhere else or have a good promotion I would certainly go back.

      Would you buy this company's products second-hand?

      Yes.
       
      #46 Kuroraka-chan, Apr 9, 2011
    7. * What did you order? Fairyland Chocopuki Piki Black Cat Tom Fullset
      * When did you order? Jan 2011
      * Did you order directly from the company? Yes
      * How was the communication? Excellent; prompt & friendly
      * How easy was it to pay? Extremely
      * How long did it take to ship? 3 mos/90 days
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Absolutely
      * Would you buy this company's products second-hand? Yes

      * What did you order? Fairyland Littlefee Flora Basic
      * When did you order? Sept 2009
      * Did you order directly from the company? Yes
      * How was the communication? Excellent; prompt & friendly
      * How easy was it to pay? Very happy, paid her off on layaway
      * How long did it take to ship? 3 mos/90 days
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Absolutely
      * Would you buy this company's products second-hand? Yes
       
      #47 Jemjoop, May 14, 2011
    8. * What did you order? Doll-Leaves full set excluding the face up.
      * When did you order? June 9 2011
      * Did you order directly from the company, or through a distributor or dealer? Dealer
      * How was the communication? Excellent. They added Zae to the website when I asked I was interested in ordering her. They sent me notifications when my doll was done etc. They forgot to notify me that they shipped the doll to me. So I had a nice surprise to see the delivery guy. I do like surprises <3
      * How easy was it to pay? Simple =3
      * How long did it take to ship? About a month
      * Was the quality appropriate for the price, in your opinion? Yes! Ds dolls are amazing in quality for affordable price.
      * Did the item look like the sales pictures? Yes minus the face up.
      * Were you satisfied with the product? Very!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? I would order from Featherfall again.
      * Would you buy this company's products second-hand? Sure.


      This is my first time ordering through a dealer. I was nervous at first, but I grew more confident. Excellent communication, and fast response when I asked about Zae. I will be ordering through Featherfall for future dolls.
       
      #48 SweetMelodies, Jul 21, 2011
    9. * What did you order? Doll Chateau Bella, full set
      * When did you order? Begining of June
      * Did you order directly from the company, or through a distributor or dealer? Dealer
      * How was the communication? Great! Kept me up to date with my order the whole way through :) Very happy with their communication
      * How easy was it to pay? Very Easy
      * How long did it take to ship? 3 months. I was happy with the time it took. I was expecting it to take that long.
      * Was the quality appropriate for the price, in your opinion? Yes! Very happy with the quality of the doll and the price paid
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Very satisfied, couldnt be happier!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand? Yes
       
      #49 Milla, Sep 4, 2011
    10. * What did you order? Island Doll Amy head + 14mm Silver Optic Anomalies
      * When did you order? Tuesday 24 April, 2012
      * Did you order directly from the company, or through a distributor or dealer?       Dealer
      * How was the communication? Perfect! It was all very simple and straight forward with no problems at all.
      * How easy was it to pay? Very. I used PayPal.
      * How long did it take to ship? I received the shipping notice on April 29th and I received it today May 2nd. She and her eyes were in stock when I ordered so it was all very quick.
      * Was the quality appropriate for the price, in your opinion? Couldn't be happier! The quality/condition everything was great.
      * Did the item look like the sales pictures? As close as she could be without a face-up, definately!
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? N/a
      * Would you order from this company again? Certainly.
      * Would you buy this company's products second-hand? Well they are a dealer and I have yet to order anything made by them but perhaps if I find something I like.
       
      #50 Silvaeth, May 3, 2012
    11. * What did you order?
      Clothes, wig.

      * When did you order?
      2010 and 2012

      * Did you order directly from the company, or through a distributor or dealer?
      Featherfall

      * How was the communication?
      Good

      * How easy was it to pay?
      Easy-- Paypal

      * How long did it take to ship?
      Had to wait a bit for a pre-order, but shipped quickly after that.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      N/a

      * Would you order from this company again?
      Yes. But sadly, Featherfall is closing.

      * Would you buy this company's products second-hand?Sure.
       
      #51 april, Dec 14, 2012
    12. * What did you order? - Dollzone Moon
      * When did you order? - Back in November
      * Did you order directly from the company, or through a distributor or dealer? - From Featherfall
      * How was the communication? - Excellent! I ordered my very first bjd, this DZ Moon, from them. I was concerned after I ordered her and the listing of the doll disappeared. I was unaware at the time they they were shutting down and had such limited stock. So I ended up sending them an email and got a response within a half hour explaining that she was the last doll they had and why.
      * How easy was it to pay? - very, used paypal
      * How long did it take to ship? - around two weeks
      * Was the quality appropriate for the price, in your opinion? - Very good
      * Did the item look like the sales pictures? - yes, and even better!
      * Were you satisfied with the product? - yes! love her!
      * If you weren't satisfied, how did the company solve your problem? -n/a
      * Would you order from this company again? - yes, it is so sad that they are shutting down business....
      * Would you buy this company's products second-hand? -sure
       
      #52 Mysteriousmage, Dec 15, 2012
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