1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Feeback for Scissorhand

May 2, 2007

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    1. Scissorhand sold me her DOD Shall. She packed her very well and she arrived in good time. She is a wonderful person to deal with.
       
      #81 animemom, Aug 26, 2011
    2. POSITIVE FEEDBACK

      Second transaction with Scissorhand ,she sell me a Juri 08 head.
      Again a wonderful transaction, nice communication and head was carefully packed

      Always happy to do business with her ! Highly recommended !!!
       
      #82 Naranja, Oct 5, 2011
    3. I purchased a doll head from Scissorhand and she was wonderful to buy from! She shipped the head out quickly and packaged it safely, and she was friendly and prompt with her communication. I highly recommend her! :)
       
      #83 cedarheart, Oct 11, 2011
    4. Positive!

      I bought a Peak's Woods Lady Bee head from Susan, and she was wonderful. She replied instantly when I contacted her, and she was willing to ship the blank head directly to my face-up artist, which was great. Everything went perfectly, and Susan is really friendly. She has my highest recommendation!

      Thanks so much!
       
      #84 alington, Oct 12, 2011
    5. Purchased a doll head from Scissorhand. She was quick to reply and quick to ship. It would be a pleasure to deal with her again! Thank you!
       
      #85 nikittin, Nov 11, 2011
    6. I bought a Littlefee El White Rabbit outfit and wig from Scissorhand and she was wonderful to deal with. Shipped fast and the outfit was very well packed. Thanks again!
       
      #86 MagnaStorm, Feb 15, 2012
    7. FLAKEY FEEDBACK!!​

      I'm so sad to do this since I trusted this seller after so many positive transactions.

      I posted a WTB thread for a Volks Williams head. There I explained all my terms and conditions clearly. I asked that, please, only contact me if the seller was going to follow them. Scissorhand PMed me and offered her Williams head to me. She asked some details about my terms, I explained them all and she totally agreed on them (I have saved all our PMs as a proof). I sent payment right away and she told me she was going to ship my doll head on Monday (that is today). But today I just received a full refund followed by a brief PM telling me she was so sorry because she wasn't going to follow my terms, the terms we had already agreed on!!.

      So now I have to wait 4-5 days for the money to be back (paypal things) and I don't have the doll I paid for. I think at least Scissorhand could have contacted me before sending the refund. I feel so sad. If she wasn't going to follow my terms, then why did she PMed me to beging with? I asked for serious buyers only!

      This has been the most unprofessional transaction I have had on DoA!​
       
      #87 Shin, Jun 18, 2012
    8. I bought a Little Fee Lishe Alice fullset outfit and wig from Scissorhand. Shipping was fast, communication was great, and the outfit is perfect! Perfect seller, I would recommend. Thanks!
       
      #88 Meu Meu, Jun 18, 2012
    9. After the flakey feedback I posted, Scissorhand contacted me with an apology and she offered the Williams head to me again. We arranged everything and, this time, it went alright. The head was packaged well and I received it in great time and conditions. So I can say I'm happy in the end.

      Thanks :)
       
      #89 Shin, Jul 14, 2012
    10. I had a great transaction with Scissorhand
      she was a fantastic buyer!
      she paid quick and was kind enough to let me know when she got the doll
      it was a great pleasure to deal with her
      highly recommend to everyone!
      thank you!
       
      #90 moment, Jul 18, 2012
    11. I recently bought a Volks SD16 girl body from Scissorhand, and it was a nice and easy transaction -- my favorite kind ;) Thanks so much, Susan! :chocoberry
       
      #91 beamlette, Aug 14, 2012
    12. I purchased a Luts Minifee Elf Shushu from Scissorhand,and I couldn't be happier!The doll is in even better condition than described!Scissorhand was very kind and understanding when I had to wait a week to get my paycheck and gladly held her for me.The shipping was very fast,and all around this was one of the best transactions I've had.I definitely recommend Scissorhand!
       
      #92 animemadie, Sep 5, 2012
    13. I purchased a SD DOD body from Scissorhand. She's excellent to work with!
      He came in perfect condition, well packaged. Fast shipment!
      Nicely communication. Highly recommend doing business with Scissorhand.
      Thank you very much
       
      #93 poupees de mes reves, Sep 30, 2012
    14. Scissorhand bought a Volks Williams head from me and everything about this transaction was perfect. All payments were sooner than I expected and her contact was the best. Scissorhand's pms were friendly and all her replies were immediate. I highly recommend Scissorhand for any marketplace transaction here. Thank you Susan! - Barb
       
      #94 Lisianthus, Dec 23, 2012
    15. Positive!

      I bought a MNF Ryeon head from Susan, and it was just perfect! Fast shipping, nice packaging, perfect!
       
      #95 alington, Jun 21, 2013
    16. Susan sold MSD doll for me, great communication and fast shipping, would recommend Susan to anyone!
       
      #96 DollBelle, Jul 9, 2013
    17. I bought a blank head from her and it was perfectly as advertised :) Thank you very much! Fast shipping and a real pleasure to work with!
       
      #97 Maniah, Jul 28, 2013
    18. Scissorhand bought a Volks SDGr body from me on layaway, and she made all her payments very promptly with excellent friendly communication. Thanks! It was a pleasure to deal with her. ^^
       
      #98 byouyuuken, Mar 6, 2014
    19. Scissorhands just bought my Tedros Lion parts and it was a great transaction. Lovely to talk to and super quick on payment. Thank you so much again.
       
      #99 meguone, Jun 10, 2015
    20. Scissorhands bought a doll from me on layaway, and she had great communication and prompt payment. Thank you very much for making it an easy transaction. ^^
       
      #100 byouyuuken, Aug 17, 2015
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