feedback for DOLKOT

Me too, if they don't give me any response or reasonable solutions, I won't trust them again and tell every of my friend not to buy their dolls. However, one of my friend's doll is in good condition when she got it last year. It was because of her sweet boy that I decide to choose Kiss as my first doll!!!

 

T________________T I keep reading this about DK especially on their SD, even more on Kiss!!! It makes me wonder about their China branch if they actually ship out "old" dolls when customers place order on them...

I was hoping to get Day by mid-year but with what Naoki said about the Day boy body, I'm having my doubts now... T^T ketteh303, you're really lucky on your Yuna... I wonder if it's the plaque on the Dolkot boys... >_> Has anyone bought the DK Juniors? I would love to hear more feedbacks from them...

 

I ordered a Dolkot Dai last year (September? October?) and mostly everything was great. He arrived with a broken finger, but I just superglued that back on (It really wasn't a big deal to me, although I can see how some people might freak out). They were really helpful with their communication (I couldn't figure out how to pay and ended up accidentally making 4 orders ;_; ). The doll shipped super quickly. I like the back he came with, and the little pictures they included were really nice, too=3 I have a set of Volks pureskin feet and hands to compare with and the resin was a touch lighter/pinker than the pureskin resin, but close enough to be considered a "match" IMO.

EDIT: Oh yeah, and the resin on mine was fine. No marks, no chips/scratches, no thin spots.

 

wow! i'm so sorry about everyones troubles! i really don't know what to do now.

i had my mind set on able, but i'm not sure now. however, i wanted the white skin version. i wonder if that makes a difference? there really shouldn't be so many flaws on such expensive dolls, unless of course they made a note of possible imperfections on their website...

 

I'm worried after looking through this thread - I've been saving up for a WS Bera for quite some time now, and planned to get a WS Lucifer later this year (I originally wanted him in AS but it's no longer available.) I'm wondering if I should even bother. :-/

 

I took some resin comparisons with my other dolls...I'm so dissapointed at the colour =_=;


DOTs are known for pink resin, but Calliel is over a year old now and he doesn't compare to the yellow of this. Shion (long white hair) is an old DIM doll and nearly a year old, they're not known for being very pink like their newer dolls. They have creamy skin with a tint of pink...but my dolkot is still alot yellower than him.


Resin comparison with my DIM doll...and this was with flash! In real life it's alot more noticeable...T__T;;

 

naoki - wow! he is quite a bit yellower. i do love his face though.

is he normal skin or white skin?

 

hey everyone. i actually just wrote to dolkot on their question and answer board, and sent them the link to this page. i told them that although they have beautiful dolls, a lot of the feedback was bad. i asked them if i could be guaranteed a nice, undamaged, unyellowed doll if i bought one. they haven't written me back yet, but i don't think it's an unreasonable request for the amount of money we're paying. i personally don't expect perfection, but the photos i've seen here are a little too much.

 

Good idea - I hope they get back to you on this issue. This is way too much money to be spending on dolls that have such severe imperfections such as the ones shown here.

 

He is normal skin, I don't know if white skin have this problem x__X
I really hope they can do something about this, it's my first time ordering from them and this character is so important to me ;;

 

I wrote a feedback on their board,and they emailed me to tell I can send my doll back and wait for a new. But actually I don't know whether to send it back or not. If the new one is still yellow, shall I ask them for changing me a white resin? I don't know whether they permit this.

After a few weeks. I think I could accept the color of resin, but I accept everything but the quality of the body.

It seems that only KISSes are complained about their quality recently. I don't know what to do with my poor boy!!

Shall I send it back and wait for a new one? or change a white resin? （AHHH~~REALLY CONFUSE ME~~)

 

I think wait for their reply on email first otherwise you might lose your doll and your money on top of this...

They haven't reply my emails in a while now, I'm assuming either they're ignoring me about the replacement or they're swamped with other email... either way I don't even know if they're really going to send the part to replace his wrist and his missing ears to me at all x__X;

 

I think you'd better write on the Q&A board. It will help you a lot. They replied me for the address today on the board but the email I sent to them 2 days ago. Board is efficient than the email~~according to my experience recently......

I decide to send it back... Thought it was risky...I trust them one more time...

So, waiting for my next feedback!!

 

I ordered I white skin Bera (actually I wanted albino but it´s not available anymore, so I settled with white) that I just received today. The body looks fine but there´s a little problem here: She ´s not white skin. In fact, she´s actually darker and yellower than my natural skin Volks dolls. I´ve written to Dolkot about the problem but after reading the first message in this thread I´m afraid they´ll just going to pretend that is their "new" white skin resin color.

I´m so disappointed... The character this doll was supposed to portray needs to have very fair skin, almost white, and now it turns out that she´s darker skinned than most of my "natural skin" kids (Volks, Iplehouse, Angel Region). I hope they offer me a solution, I´m willing to send this doll back if I can finally get my white skinned girl. I was really happy when she shipped so early, and now... T___T

 

Are you serious?! Is Dolkot turning into Luts now? Have they responded to your e-mail or Q&A board question yet (assuming you've already done these)?

I'm this close to scratching off Bera and Lucifer off my doll list entirely.

 

Thank you shirohannya I will try their Q&A board then, fingers crossed >__<; I really hope this will work!

And Malice Librarian, oh my god, Luts was a walk in the park compared with the trouble I'm having with Dolkot now xDDD This is driving me crazy~
My last message to Dolkot was 6 days ago and they still haven't replied. They replied to all my questions before the doll was shipped, in less than 2 days normally...so I really think they really are ignoring me the moment I asked for a replacement ;;

 

Seems like the move to china was a bad move.

No good reports since the move? Damn it.

 

Well, if you wanted white skin, I think you should. This is what they replied to me privately:

"I'm sorry to say this, but it is our white color for this time.

We got dolls from the factory, and they said that it is white color!

Our normal color skin is more darker than it.

If you really don't like it, I can refund for you.

I want to give you perfect doll for you, but it is our white color.

I'm so sorry to make you disapointed about the doll.

Please send it back to us, and I will refund to you by Paypal. (include send back shipping fee)

Please tell me the price that for shipping fee to us. "

It seems that now "white" color is darker than Volks "natural skin"... If that´s "white", I don´t want to know how "natural" is supposed to be. At least they´ve offered a refund which I´m so going to take. I loved Bera and it´s a beautiful mold but I hate being cheated like that.

And what frustrates me more than anything is the fact in the Korean page, albino skin is still offered as an option. I don´t understand why they can´t produce a white skin doll for international customers, then. International customers dolls are being made in China while Korean ones are still being made in Korea? As they state pretty clearly in the mail, there´s no "lighter" option than what I got when the doll comes from China.

It´s hard to believe. Maybe I´m being paranoid but I´m starting to think they´re just selling older dolls from China and simply run out of white skinned Beras so I got stuck with a natural skin one instead. And they´re not making anymore white skin so the only option they offered me is a refund (which I´m grateful for, but I really wanted my fair skin Bera). That´s the only logical explanation that comes to my mind right now...

EDIT:
I added a picture. I dressed the doll and put a wig on her just to see the effect... And she doesn´t look any whiter. In fact, it looks like the head and the body are from different batches, the body is so yellow... The picture is taken with flash, colors are actually darker under natural light. (right, Volks Shiratori, natural skin, middle Bera "according to dolkot-white skin", left, Iplehouse natural skin Iris):

 

A reply from their Q&A board, thank you shirohannya for telling me to try there.
They replied right away ^^

They told me to send the faulty doll back and they will send me another, I don't know if the skin colour is going to be fixed but at least his ears and wrist will @__@;

 

How can anyone look at that doll and think she is WS? That's ridiculous. And I'm also steamed about the fact that you can apparently still get AS on the Korean page, which is what I originally wanted in the first place.

This is very disappointing as I really do love the Bera mold - in fact, she's the only female mold that caught my eye and made me want a girl doll in the first place. I had a fully fleshed-out character for her as well as the Lucifer mold. I'll be looking elsewhere now.

I hope everyone here gets their refunds/replacements in a timely manner. Dolkot needs to get its act together.