feedback for DOLKOT

Thanks so much for sharing this, Kurou. That's what I was waiting for!
So, I think that problem at Dolkot's new office are finally over. I'm going to order on September, or maybe sooner, a WS Bera with my friend who'll take a NS Abel.
Awww she's so beautiful, no matter about the scratches and the damages.
I will take the risk, too - because she's the only mold that fits my character
As for the broken hand, I hope the better for you!

 

At last, some positive feedback! Scratches tend not to be a big deal, and a broken hand can be readily replaced. I'll be ordering in September myself.

Thank you for sharing this good news, Kurou!

 

Thanks for sharing, I was thinking about buying Leaf sometime in the future. I'm still not sure if I will, but it's nice to know that the option is still there. Thanks Kurou!

 

Wow, during reading this thread I've really got nervous. A very good friend of mine wanted to order her first doll from Dolkot D:

But that last feedback sounds good, I think I'll tell her about this thread. Don't want her to buy a bad doll, since she doesn't have much money and Bera is her dream doll...

 

Hello everybody!
It's my first post on this forum - I don't own a doll yet (thanks to Dolkot!), but I feel myself obliged to leave a post here just for people to know how long possibly they'll have to wait. I ordered a doll on 12th of June. Dolkot promised to send it in three days or in a week. Well, they didn't. When I started asking questions they were telling me "on Saturday", "next Wednesday", "in a week". It didn't bother me then because I'm a patient person and thought they need some time to get everything ready. So, then I left for holidays asking them to delay shipping for the 5-6th of July because I woudn't be at home earlier. When I returned on 10th of JulyI found they hadn't sent it. I asked them and they told me "next week", I asked them again and they told me "next week" again. I wrote:
Dear Blue Moon,
you continue not answering my questions about the order. I don't need apologies. I want to know WHY my order is delayed every time I ask about it.
I feel obliged to remind you what YOU have written on 23 of JUNE:
"Hi!
We will send your order TOMORROW.
Are you going to have vacation?
If you aorry about it, we cans end your order on 5th of July!
Tell me when you will come back from your vacation!"
So, according to your words, it was ready a month ago. Then, I want to ask, why is it not sent?!
I'm tired and upset - not because I have to wait but because every time you don't keep your word, because I feel disappointment. If you have any problems with the doll you could tell me, by e-mail if you don't want to discuss it on message board! I'm understanding and patient person but I'm annoyed because you don't bother to give any explanations! It's a question of respect to your customers. We make a contract - I pay money, you send me my order. You never told I'll have to wait for so long.
Please, don't take it personally because I understand pretty well that it's not your fault but the Dolkot company's in general. I just want to know if my order REALLY WILL BE SENT NEXT WEEK, as you told, or will I again have to wait for an indefinite period of time?
Yours respectfully
Blue Moon answered:
Dear Miss,
Hi!
I apologize about latedeliver.
Your order sent by H.K office on day before yesterday!
I think it will arrive to Korea office on next Tues. or Wed.
As soon as it arrive to office, I will send your order!
This tiem, there will be no delay!
I totally understand your feeling now about us!
I apologize again seriously!
Also, thank you for waiting long time without any complains!
Many Thanks.
Sincerely, Blue Moon from Dolkot
So, Tuesday and Wednesday passed as well, and I don't get any answer from them. I'm in stress. The worst thing is that I don't know what I can do in this situation. I'm not sure I'll get the doll. I'm worried about its quality. The problem is - I really want it.
But if you're not sure you want Dolkot's doll may be it's better not to order it. I don't know.

 

I have good news, my Lucifer "Charm of the devil" was shipped today. So I hope in a week or two I'll be able to tell here about doll's quality.

 

I posted a message in the boad, too. BlueMoon told me that he would cast a brand new doll for me and for my friend, and he explained that sometimes it takes more at casting because they make new dolls for every customer. We'll see.
Anyway, I wish you good luck on your Lucifer. That was really a good choice!
*Cross fingers*

 

Nanael,
thanks for your wishes. It's my first doll and I really hope Lucifer will be perfect. The problem was not about waiting - it was about absence of any explanations that shows attitude to the customers. Lucifer is already in Moscow but it'll take some time to get through the customs. So, in a few days I'll see the doll.
*I cross them so much that they may break*)

 

I have never seen such atrocious company reviews before. I am definitely not touching Dolkot with a 39 1/2-foot pole. What surprises me the most, though, is the doll enthusiasts who are still asking for more reviews on the company, in the hopes that someone will come along and be a 'knight in shining resin', so to speak, and abolish these terrible reviews of this company and their low-quality, expensive dolls by telling a success story. With all of these poor reviews, and pictures to back them up... there is simply no way I would ever spend $500 or so on a doll that arrives cracked and yellow, no matter how elegant the sculpt.

I hope that didn't come out terribly unpleasant, I just feel sorry and defensive for those who ordered from Dolkot and met no success.

 

Malignant Librarian,
I know people who own Dolkot dolls of rather good quality. It's a matter of fortune. Their dolls are really beautiful.

 

Me wants a white skin adam.

 

I see your point but you can't blame people for hoping though Malignant Librarian, I myself have kept an eye on this thread for the past two months in hope of improvement, only to see little to none though. Argh I also want a white skin adam D:

 

I think people who decide not to purchase from Dolkot have their good reasons, because ordering from a foreign country and waiting for the incoming doll is always something that makes everyone of us very anxious.
So we expect the best in quality and satisfaction.
Well, I would be lying if I tell you that I was not worried at all to choose Dolkot, unfortunately I can't find the right mold to replace Bera, so I will be ordering very soon...
I think that not buying is a cautious move, but it makes the situation worse, because quality and service do not improve if Dolkot hasn't any customer.
That's why I haven't changed my mind, even if sometimes I was tempted to.

I'm ready to face the risk of an unsuccessful transaction, but if the situation turns bad, I think I will do what everyone has already did, send everything back and waiting for a new product.

This is just my personal opinion

 

I agree Nanael I'm pretty sure I'm ordering a Hara as I've not found another mold I really like for the character ;_; I think I'll just pray to every diety I can and hope he comes in perfect condition. I want to have faith in them but with such crappy reviews it's decidedly difficult!

 

* What did you order?

- Junior Day, with white skin and the choice make-up system.

* When did you order?

- July 29, 2008

* How was the communication /

- It was great. They read all my e-mails and responeded accordingly.

* How easy was it to pay /

- It was easy and done through Paypal, but it took me a while to figure out. I had my pop-up blocked and I couldn't see their pop-up explaining what their Paypal was. It was a bit confusing and I did forget to add my order number when I wired them the money. I e-mailed them about it after, and they accepted the payment and everything was fine.

* How long did it take to ship?

- I wasn't motioring my dolls shipping closely, and I'm not sure. But he did ship rather quickly, as far as I'm concerned. He got here August 21, 2008.

* Was the quality appropriate for the price, in your opinion ?

- Yes, it was. He looks very high quality, and I can't see any huge defects in him. There were two seam lines that showed and a few small scuffs on one of his legs, but these things are barely visable, and don't bother me in any way. The only small problem I see is that his arm joints aren't exactly the same, but once again, this doesn't bother me at all.

* Did the item look like the sales pictures ?

- Yes, he looks just like the Day in photos and his make-up was done just like the picture except for a few small differences due to sculpt and the fact that it's hand painted.

* Were you satisfied with the product ?

- I'm pleased to say that I am satisfied with my doll. In fact, I hadn't even known Dolkot had a bad reputation until I posted arrival photos. But, I'm very glad I didn't because I would have been a lot more wary of buying him, or might not have at all.

 

Malignate Librarian - Haha, I guess that makes me a 'Knight in Shining Resin'?

I can't say wheter I got the luck of the draw, or if their service has just improved, but I really am pleased with my doll, and I would order from Dolkot again. Although, I do worry about him yellowing now. D:

 

What did you order?

- Lucifier-white skin elf make-up

* When did you order?

- July 17, 2008

* How was the communication /

- Fine. I had to nag them to update my order screen after I paid. But they did respond.

* How easy was it to pay /

Simple. I used PayPal.

* How long did it take to ship?

35 days.

* Was the quality appropriate for the price, in your opinion ?

Let's see--he was shipped with a carrier. Of course it would have been nice if they had put him inside the carrier instead of on top of it to ship him. Fortunately he didn't have any damage when he arrived. They sent regular ears when the model I bought came with elf ears, but forgot to give me any eyes for him! I think I overpaid.

* Did the item look like the sales pictures ?
The fae up is pretty, but he didn't come with the elf ears and eyes they said he would.


* Were you satisfied with the product ?
He's pretty, and I'm lucky he doesn't have any damage. But if I ever buy from them again , it's definately a case of Buyer Beware.

 

Well I'm a Dolkot doll lover (I have 3 of them ^^) because I think these molds are among the most beautiful (excuse my poor english I'm from France ^^;;;; )
But I must say it's difficult to buy from them... I had the chance to buy a Tan Kiss and a White skin Junior Day by second hand, but I had to buy my Loon directly from Dolkot. I don't have complains about his white skin, it's perfect. But I ordered him with a make up and I must say they didn't listen what I asked.
They even never answered to my several questions about the discount event, 30% off on the make up during may (and I do ordered in may) so I paid the total cost because I wanted their make up, and finally it wasn't what I asked, and the eyelashes were damaged (this last point isn't "so" important but... well...)

And they didn't inform me when my Loon was shipped, so his arrival was a (good) surprise, but what if there was a problem ? I couldn't track it to know T__T
I really love their dolls and all this made me anxious about buying again from them, my problem is that I absolutely want a Lucifer... ;__;

 

Hello,

I have been waiting my order since the 17 of july. Last week, dolkot said to me that the doll will be shipped this week, but nothing. Now, they don't reply to my mails. I really worry about my order. I wonder if i will receive the doll one day.

 

Did you post on their board? Some folks earlier in this thread said something about posting on their message board got them responses.