1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Feedback thread for Frozen Wings

Aug 29, 2006

    1. I commissioned a face-up for my KDF Bory by Frozen Wings ^^ Despite my description, he came back better then imagined, in no time at all! I would definately recommend Frozen Wings for amazing face ups :)

      Thank you sooo much!
       
    2. i commissioned Aileen to do my bbb ariels faceup. shes so fast and listens to everything you want very professional i HIGHLY RECOMEND
       
    3. I commisioned Frozen Wings to do a face-up on my GS RS Gang. He is absolutely gorgeous, better than imagined, and she did it so fast I was shocked the next day when she sent me completed photos of him! Shipping was lightning fast as well. I would definitely commision her again!
       
    4. I bought an adorable outfit from Frozen Wings and everything went great! Great communication, quick shipment, and very nice. Awesome seller. Thank you.
       
    5. Had a faceup commissioned for my elf Lishe. Frozen Wings worked quickly and was even nice enough to send Lishe back to me with insurance since she's a limited head (I paid the extra cost, of course). She looks beautiful! Thanks very much!

      Stormlight
       
    6. I commissioned Frozen Wings for a faceup: she's kind and friendly, answers fast and finished in no time very pro and her work is absolutely breathtaking.:aheartbea
      cant imagine a more beautiful faceup for my boy. Thanks so much :D
       
    7. I bought some clothing from frozen wings through the marketplace - the clothes were very accurately described and she provided additional pictures of the two dresses on a doll for me to see before I decided if I wanted the items.

      She was understanding that it took me an extra day to get payment to her and communication was friendly and fast the whole way through. The items arrived quickly and were just as described/pictured. Great transaction! :)
       
    8. I bought a shirt from Frozen Wings. The transaction went smoothly, communication was great, and she was super friendly. Shipping was fast too! Thanks again!
       
    9. i traded a hoodie with frozen wing's hoodie and skirt it went really well and the hoodie and skirt's perfect!
      shes really nice to talk to too!!
      thanks alot!
       
    10. We did a trade, she sent her doll in a timely manner and was patient throughout the whole process. Kept up great communication. She's a friendly and upbeat person and I would highly recommend to do any transactions with her. Thanks a bunch, it's a pleasure :)
       
    11. The perfect transaction with this lovely seller Frozen wings, I would happily purchase from her again. The eyes she sold me are absolutely beautiful..
       
    12. Commissioned Frozen Wings for face-ups for my Delf Yder's awake and sleeping heads, plus painting/blushing of a pair of horns. She worked quickly and did an excellent job with everything~ Would definitely love to commission more work from her in the future.

      *will also post links to pics soon... been too busy to take them*
       
    13. I bought a t-shirt from frozen wings. Arrived in good time, and is perfect<3 It was a pleasant transaction throughout. I would love to do business again! Thanks so much!
       
    14. I bought some TATA panties from Frozen Wings. They were in awesome condition and I love them. She so polite to work with, and answers messages very quickly. I really hope I can do business again in the future.
       
    15. I bought some clothes from Frozen Wings and she shipped them quickly and was a pleasure to deal with I would definitely do business with her again in the future.
       
    16. I bought an SD outfit and a hat from Frozen Wings. She shipped quickly, kept in contact and was very nice and friendly to deal with. She answered messages very quickly.
      I love my new stuff and I'd definitely recommend her as a seller. She's lovely :D
       
    17. I bought a pair of SD13 boys' boxer shorts from Frozen Wings and it was a very smooth transaction. She shipped quickly and answered all PMs promptly.
       
    18. I purchased some cute red shorts from Frozen Wings & they are so adorable.
      Fast shipping and really polite and helpful.
      Thanks for the great transaction :kitty2
       
    19. I purchased a second hand clothing item from frozen wings. The transaction was fast, she responded quickly, pleasantly, and never left me waiting on any information. The package arrived safe and the item looks exactly like it did in the pictures. I would definitely do business with her again!
       
    20. I am leaving neutral feedback for frozen wings. I do not require her to resolve anything with me as I feel our exchange was fair and I have received the goods that I paid for, so by no means is this negative feedback. She is reliable as a seller and this is not a "buyer beware", just my personal experience with communication.

      I purchased a Migidoll Jina head from her on 3/11. I know that on her sales thread, there is a 1-2 week shipping window, so this issue is not about timeliness. During these two weeks, I sent her two PMs requesting a shipping time frame for the purpose of making sure the head got to us safely. I tried to convey that I was not rushing her, only that it was important to know if my roommate or I should be home to sign for it, or to alert my office to hold the package. She replied promptly to both my PMs, one sent on 3/17 and one on 3/23, but the information was very vague and not specifically what I asked for. Both times I mentioned the necessity of knowing when the package was coming. When I received a reply to my 3/23 PM, it was that the head was shipped and gave me a rough estimate of time per the post office, but no tracking number included. (I will note that I did not take this opportunity to request the tracking from her, but I believe this is a seller's obligation, not a buyer's.) I received it today, 3/28. The item was shipped well and in good packaging. It was left loose outside my door, however, which is what I was trying to avoid: I have had more than one package "disappear" in this complex, especially if it has a price-tag on the customs form.

      This was an international purchase and a high price item, so I hope it is understandable that I was anxious to know when I was to expect the goods from this transaction on my terms. I did not need the goods right away, but I tried to make it clear that I needed certain, clear information, and that information is not something I received in this transaction both times I asked.

      The item arrived as it was described and I am glad it arrived safely. Again, it was an issue with communication, not with the goods. There is nothing frozen wings needs to resolve with me (ie, a refund, etc), and I am pleased with the product.