1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Feedback Thread for Uneide and Featherfall

Jul 12, 2006

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    1. I bought a dollzone saka from Uneide, and everything went along seamlessly. She answered all of my questions, was very accommodating, and held my order for quite a while. Very friendly and professional seller. Thank you!
       
      #61 lovehaze, Dec 16, 2007
    2. I can't believe I haven't posted here yet...

      What I've bought from Featherfall/Uneide...

      1 BB Tiny Sis (Bottle)
      1 Wilka Fullset (Ron)
      1 60cm Girl - Yage (Hermione)
      1 60cm head - Lotus (Narcissa)

      1 DZ 60cm boy Saka (Neville)
      1 DZ 60cm boy body NS (Tom Riddle)
      1 DZ 60cm girl body WS (Narcissa)
      1 DZ MSD girl body, boy head Yuri (Claudia)

      1 Unicorn Headdress
      1 set of Unidoll jointed fingers (Voldie)
      Various DZ Wigs

      For Friends:
      1 Shoyo DZ MSD Girl
      1 DZ Tiny Bunny
      2 DZ Tny Foxes

      The question is more, what haven't I bought through Featherfall. Always great communication.

      -Anneke
       
      #62 vampireanneke, Jan 14, 2008
    3. What can I say? She's awesome!
       
      #63 choutou, Jan 14, 2008
    4. All I can say is my experience purchasing from Uneide was excellent, communication was great, I got all of my questions answered quickly (even the silly ones), and shipping was also fast. Thank you so much!!
       
      #64 NY_Kitty, Jan 28, 2008
    5. I did an order with Featherfall and they were wonderful! Very accommodating. Great with letting you know the status of your order. I highly recommend buying from Featherfall! :fangirl:
       
      #65 BlackCatNya, Feb 3, 2008
    6. I bought a blank whiteskin DZ Floy from featherfall and he arrived safely yesterday. Wonderful seller, great communication, will do business with again as this is already my second doll order! Thanks so much!
       
      #66 Wifey, Apr 23, 2008
    7. Oh, I've bought several items from Featherfall, and have had the best of customer service. I've even had to put an item in lay-away for about two weeks, and they were more than willing to work with me. Very quick and fast shipping to the USA, and I love and appreciate all of the updates that I get on email, relating on the order being processes, shipped, and tracking numbers. Great company to get Dollheart Fer's from, especially if you are on the mailing list. I'm going to be in trouble if they start selling other dolls though. :) They've got a great selection of everything.
       
      #67 meguone, Apr 23, 2008
    8. I'm sorry it took me so long but I've been having so much fun...
      [​IMG]

      I ordered a fullset Megi and he came with little trouble. I got updates and answers to my questions, I will definitely considering buying from featherfall again. :) Thank you
       
      #68 white_rabbit85, May 19, 2008
    9. I bought an SD outfit for my girl from Featherfall and it was really well packed, shipped and arrived lightning fast to me here in Scotland :thumbup
      I would not hesitate to buy from again, highly recommend ;)
       
      #69 Kiki, May 20, 2008
    10. I have recently received my order for my DZ Hid and my DZ Kay from Featherfall.ca. It was a very positive experience and I am sure I will be ordering from them again.
       
      #70 NeeP, Jun 17, 2008
    11. i participated in the preorder for the dollheart royal purple fer , which was a featherfall exclusive.
      i received it today , after only three days shipping, in perfect condition, and boy is it a wonderful set!
      service and communication were excellent!

      can't raccomend them enough.

      thank you for the wonderful dress!

      m.a.
       
      #71 MAITALIA, Jul 11, 2008
    12. I bought a DZ Shoyo Catgirl from Featherfall. It was well packed, the price was good, it shipped pretty quickly for ground. Thanks for my doll!
       
      #72 EmbracedLight, Jul 30, 2008
    13. I ordered an outfit for my doll from Featherfall on July 27th. I expected 2 to 3 weeks production time for the outfit. To my surprise, the order was shipped out on July 31st and I received the outfit yesterday. I also recently ordered a pair of shoes from Featherfall. I will be sure to order more from them in the future.
       
      #73 Miss Deep, Aug 3, 2008
    14. I ordered my DZ Shoyo catgirl from Featherfall, and a set of MSD underwear. She arrived well packaged, and very quickly! I would definitely buy from Featherfall again, it was a very smooth transaction!
       
      #74 Siria, Aug 11, 2008
    15. When I saw that Featherfall had Fers in stock and ready to ship AND they were pink, I jumped at the chance. I had to sign up as a new customer, but the process was so easy and painless. Uneide was very helpful with my questions, and my (first) Fer came to me so quick! Now if only the girl who is supposed to wear it would arrive just as fast...
       
      #75 hallette, Sep 17, 2008
    16. I've ordered Dollzone stuff through Featherfall twice now, and both times were wonderful. They were quick to get back to my inquiries, and have gone out of their way to help me out. So much love for them~ :aheartbea
       
      #76 sailorstarsun, Sep 18, 2008
    17. I never noticed this thread before.

      I bought my DIM Benetia twins from Featherfall on layaway and it was great!
       
      #77 Chehime, Sep 23, 2008
    18. I bought my Shoyo cat from Featherfall and everything went great! My questions were always answered in a timely and polite manner. Thanks so much!
       
      #78 Suu-chan, Sep 25, 2008
    19. I love the dollheart pirate outfite I received from featherfall. LOVE IT!!
       
      #79 eva_tsukino, Oct 13, 2008
    20. I ordered a DZ 1/4 NS girl body, and a DZ Witchhunter Dress. My experience is mixed... communication started off great. I was immediately told that the dress I wanted wasn't currently in stock (which was indicated as a possibility on its ordering page), and I was offered a few alternatives, including an older limited edition Dollheart outfit that was considerably more expensive. I declined, as it wasn't to my tastes, and was happy to wait for the dress. I ordered on the 3rd, my body shipped on the 9th, and I received the body on the 12th. This is where things were less peachy... the body was packaged great, but when I opened the box, my doll had several black marks on her body, as well as a sticky spot. I emailed Featherfall about this, stating that I wasn't looking for a refund or return, but wanted to express my displeasure, and received no response.

      A few days ago, I got an email stating that my dress was on its way to them, and that it should be shipped sometime next week.

      Right now, I'm pretty meh... while I was really happy with my experience prior to receiving my doll, the lack of communication regarding my concern was offputting. The marks did eventually come off with judicious use of a Magic Eraser, but having to clean my doll the moment she came out of the box was a little depressing.

      Would I order again? I might, but it's pretty much only due to the convenience of them being located in the same country as me. I'm much happier with the service I've had from other companies. *conflicted* :(
       
      #80 RoseThorn, Oct 17, 2008
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