Feedback Thread for Uneide and Featherfall

What did you order?
Dollzone Hid fullset / Dollzone Floy 2 Limited catboy / Dollheart & Dollzone clothing/shoes

When did you order?
June ~ August 2008

How was the communication?
Taking into consideration the timezones ~ I'd say communication is excellent. Questions are always answered fully in a friendly fashion.

How easy was it to pay?
The option is M.O. or Paypal making it very easy to pay.

How long did it take to ship?
Within Canada it was 7 business days which is very reasonable.

Was the quality appropriate for the price, in your opinion?
Indeed it is.

Did the item look like the sales pictures?
Yes they did and in the case of the Dollzone dolls even better!

Were you satisfied with the product?
I was and will be buying from Uneida again with pleasure.

 

Item Ordered:
Dollheart MSD Cherry Classic

Payment Made:
May 2008

Delivery:
September 2008

Reason for Dissatisfaction:
Lead me to believe in May that there would be a rerelease of Cherry Classic in July and took my payment, stating that they were sending a preorder the next day. I suspect they didn't know when this set would actually be rereleased until June which was when they officially announced the preorder. When July came around with no shipment, I was told that the arrival date would now be the beginning of August. My order ended up being delayed again in August and wasn't received until September.

I believe if they really were aware that the outfit would be rereleased, they should have made me aware of the upcoming preorder before asking me if I wanted to continue and place my order in advance. A clearer understanding of the actual due date of the outfit would also have been appreciated.

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Item Ordered:
Dollheart - Black Fer, White Fer, Tea Melody, Garden Spirit

Payment Made:
June 2008

Delivery:
October 2008

Reason for Dissatisfaction:
The Garden Spirit they advertised during the preorder was not the version I received. Featherfall offered no apology despite stating they do not check the shipments they receive for accuracy beyond reading shipping labels; claiming as a retailer that they must implicitly trust what their suppliers send to them, which I personally disagree with. I was surprised on how defensive they were on the stance that this was Dollheart's fault and that Featherfall had no responsibility in the issue, which seemed to me to also mean no responsibility to make certain that what they buy on behalf of their customers is what they actually receive.

They flatly denied giving a refund if I first shipped the item back to them. Instead they offered me store credit with them as long as I shipped the outfit back to Dollheart in Hong Kong. They claimed they would see that I was reimbursed for shipping - by who and how they didn't specify. Unable to spend the time necessary to coordinate this, I came to a decision on my own. After informing them of this, they offered store credit if I shipped the outfit back to them in Vancouver which I declined.

Because of how negatively Featherfall reacted to this problem and from what I've learned about how they handle preorders, I've decided continuing to buy from them is too much of a hassle and risk. Also, their overall issues with Dollheart seem to be too great for them to manage. I will not be buying from them again.

 

Item Ordered:
Dollheart Into Two

Payment Made:
May 29, 2008

Delivery:
July 2008

Reason for Dissatisfaction:
On the website, it said it would take 4-6 weeks for the outfit to be shipped. Apparently, as indicated by the timeline, it didn't. Featherfall did expedite the shipping and that I am grateful for. This only happened after continuously hounding them for two months about my concerns that the outfit will not fit the advertised size.

As pleased as I was with the quality of the outfit my problem was that it didn't fit the advertised SD10 body. I know this isn't Featherfall's fault because they are just a dealer. However, when I relayed the issue, I assumed that as a good dealer, they would relay the problem to Dollheart. In my opinion, a dealer has more clout with the company that individual buyers.

In the end, I decided to keep the outfit and give it to other doll that it does fit into. My dissatisfaction was in the inordinate amount of time waiting and the lack of communication.

I will not order from Featherfall again despite the convenience of having them in the same country as I am in.

 

hi TCM here, thank you for the sd size shoes i purchased at your table during rillystar's nov 8 vancouver meet near metrotown (though i forgot to ask where the pair came from XD lol)

 

bought a set of Dollheart clothe and a pair of new DZ pants from Uneide on at meet

very good quality and price (especially under discount!!)

very responsible and approchable seller~!!

 

Uneide helped me with my package when usps decide to destroy it. She did exactly as she promised and was so helpful and understanding. It is so rare to find great customer service.
Uneide thanks so much!

 

I had a WTB post looking for Roke helmet, and Ueide kindly sold me hers. Great communication, fast shipping, very smooth transaction. The helmet arrived in perfect condition, too.

 

I did a faceup for Uneide's Feeple 65 Dreaming Roke.
She is so friendly and was very nice with communications throughout the process.
I'd love to work with her again!! Thank you!