I saw somebody on Instagram get a doll in the last week, so I am very much hoping that they are happening, albeit slowly.
Keeping my fingers crossed that's happening. I really would like to be able to get one of these beauties one day
So it looks like Hellwis has updated this instagram tooday with some news! They said their move has finished and they're back to working on Sahit. There's to going out this week and they said that the rest of the orders will be completed and sent out by the end of December. I hope she sticks to her word and everyone here waiting will be able to get theirs soon! I also hope she's learned and develops a better system to help her respond to people and get orders out quicker for the next time she takes a round of orders.
I hope so too. I have so many other dolls to sew for, but I'm super exited to get mine here and see what kind of clothes I can make up!
I will update here to say... I have had no updates. I have sent an email and a few instagram comments and received no reply.
Very disapppinting. I am interested in their doll but this first order has seemed to be delayed for so long... I hope it works out for everyone waiting.
Yeah. I hope to get mine eventually, but unless there's significant change in the customer service I'll not likely be ordering from them again. I don't mind the wait - it's just the lack of updates and refusal to answer emails that's the issue.
Have any of you tried messaging them directly to them on Insta? instead of emailing and sending comments? I actually got a response to a couple questions about when the next order period might be. I was told they hope to have all dolls finished by the end of Jan but of course things could delay it more. So send a direct message to them on Insta you might get a better response that way
About next order period??? no, thanks. I still wait for answer in direct on Insta for the first one, mwahaha. Sorry but - you really think we only whining here but not to try to get an answer by all the possible channel? Fine. Good luck with the next order.
I have sent emails, insta messages and insta PM. The last response back from them has been in the beginning of August. I’d just like to know the estimated wait time, since my order has taken over their initial estimation. Waiting is fine - people in this hobby are used to wait times - but no one should have go use secondary social media beyond what they used to order to try to get an estimate on how long it may take to recieve a product that’s been already paid for...
Still no responses to further emails or social media messages. I am thinking about asking for a refund for my deposit, but I am not sure even that looks likely given the lack of response, and the PayPal window has long since closed.
As they don't seem to be responding over email or instagram, does anyone know of other places where thy have accounts for attempt contact?
there is russian equivalent of Facebook and this acc: Hellwis (16+) , but it requires registration to comment and the last post there is the same date as insta, so no news too (
I know it's completely pointless asking at this stage but... any news, anyone? Still no word for me. At this point I have to strongly advise anyone against trying to order from this maker. I've had my money taken and have no doll or refund to show for it.
