Luts Feedback (2009)

* What did you order?
Richard clothing set, a pair of simple black undies, and a silicone cap
* When did you order?
September 17th
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
There wasn't any involved outside the email notification that my order was received, and that it had been shipped. I'd been spying on the items for some time, and with the order of my doll in place I decided to go ahead and order some other items as well. I clicked, paid, and waited.
* How easy was it to pay?
Exceedingly so. Click, enter credit card information, click pay, get confirmation. All done!
* How long did it take to ship?
Being simple items, they shipped the next day (a Friday), and were at my house by Tuesday.
* Was the quality appropriate for the price, in your opinion?
Absolutely. I couldn't believe the quality of everything when I opened it. Such nice fabrics used for the clothes, and the details were immaculate. Working pockets, the pants and shirt open like real sized counterparts. I want clothes in my size of this quality!
* Did the item look like the sales pictures?
Better. I was worried about the emblem on the sweater in the picture because it didn't look quite as nice as I wanted on the site. When it arrived I was very satisfied. The emblem was embroidered with gold and silver thread which might have not looked so good in the picture.
* Were you satisfied with the product?
Very much so.
* If you weren't satisfied, how did the company solve your problem?
I had no complaints. They had nothing that needed solving.
* Would you order from this company again?
Of course. I plan to be doing so very shortly. There are a few other items I didn't pick up that I still want...
* Would you buy this company's products second-hand?
Provided the items had been cared for by the previous owner, definately. I'm cautious when buying anything second hand.

 

* What did you order?
NS Delf Yder and fur wig

* When did you order?
September 14, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.

* How was the communication?
Kinda great. I say this, because apparently the Luts email does not agree with AOL, and so I did not receive any supposed emails. Had to log-on to the website and check my status, then communicate through their forum.

* How easy was it to pay?
Easy.

* How long did it take to ship?
Super, super fast. Not sure if I was lucky, but it was shipped by the following day because they had a NS Yder in stock already (no face-up). Was estimated to arrive in about a week, and it came 5 days early!

* Was the quality appropriate for the price, in your opinion?
Well, yes, as far as doll value goes. Very well made, though for the price I would've liked his seams to be done.

* Did the item look like the sales pictures?
Yup, though the wig is a lot thicker and poofier.

* Were you satisfied with the product?
Very. Although I had to buy different eyes. His random ones just don't fit his character.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely. I plan to.

* Would you buy this company's products second-hand?
Certainly.

 

* What did you order? A wig that's not on their site right now? o.o; (CDW-24)

* When did you order? 9/5/2009

* Did you order directly from the company, or through a distributor or dealer? I participated in a GO run by Vengez, but directly through the company.

* How was the communication? Good

* How easy was it to pay? Yes

* How long did it take to ship? Received it on 9/14/2009

* Was the quality appropriate for the price, in your opinion? Yes, very much so.

* Did the item look like the sales pictures? Yes, even better in-fact.

* Were you satisfied with the product? Yes, very much so.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Most definitely!

* Would you buy this company's products second-hand? If they were in excellent condition, yes. Shipping for one wig w/out a GO would be horrible.

 

* What did you order? one wig, a pair of glass eyes, 8 sets of clothes and 3 pairs of shoes
* When did you order? September 3, 2009
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? It was ok. I didnt get a notification e-mail, but once I logged onto Luts, I checked, and sure enough, my payment was received and what not.
* How easy was it to pay? Really Easy
* How long did it take to ship? Received the parcel on Septmber 9, so six days
* Was the quality appropriate for the price, in your opinion? Definitely. I was excited to see there were actual working pockets and zippers. Every little detail was taken into consideration.
* Did the item look like the sales pictures? Even better
* Were you satisfied with the product? Definitely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course. I plan to in the near future.
* Would you buy this company's products second-hand? If the items were well cared for, yes.

 

* What did you order?
SDF Eveline, Outfit and option hands part

* When did you order?
August 18, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.

* How was the communication?
Good

* How easy was it to pay?
Paypal, very easy.

* How long did it take to ship?
about 10 business days or around 2 weeks if count weekend much faster than expected time (35-45 business days).

* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely.

 

* What did you order?
NS Type 1 El with faceup, plus wigs, eyes, neck part, extra hands
* When did you order?
10 September 09
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Splendid. They always reply on Q&A board and I must confess I spammed them with a lot of banal questions, I'm sure.
* How easy was it to pay?
Easy, used Paypal.
* How long did it take to ship?
The misplaced order - see below for explanation - came on 28th September. The correct order arrived on 9 Oct.
* Was the quality appropriate for the price, in your opinion?
Of course, but see below ^^
* Did the item look like the sales pictures?
LUTS actually sent the wrong doll the first time, my order was mixed up with another DOA member's. I received a Kdelf Hodoo and she received my El. Definitely didn't look like the pictures!
* Were you satisfied with the product?
Not at first. Later on when my correct order arrived, most definitely.
* If you weren't satisfied, how did the company solve your problem?
Dianne was wonderful in communicating when it came to solving the problem of the mistaken delivery. She gave clear and detailed instructions on how to ship the Hodoo back to them and kept me dutifully updated with my El. Although there was no communication on their Thanksgiving weekend, she updated me the Monday after that the EL had been delivered back to them, and she sent out a new tracking number for me on Wednesday, the doll being shipped out on Tuesday. Overall, I am very happy with how they solved it.
* Would you order from this company again?
At first I wasn't sure, cause this El is my first doll and it was a terrible thing to happen to a first doll, but I think I will again, because if something happens I know that they will help me fix it.
* Would you buy this company's products second-hand?
Yep. Though I'm not sure what.

 

* What did you order?
A pair of hands (SDF), a neck piece (Delf), Silicone caps

* When did you order?
Either on October 12th or 11th 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts.

* How was the communication?
No communication necessary.

* How easy was it to pay?
Easy-peasy with Credit card. Type - Click - Money gone.

* How long did it take to ship?
The shipping itself only took a little more than one day. Not even two full days. I mean really, Luts? Really? I guess they rocketed it from over there in Korea.

* Was the quality appropriate for the price, in your opinion?
Definitely.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Oooh yes. Many times!

* Would you buy this company's products second-hand?
I guess.

 

What did you order?
Two pair of yo-Sd shoes and Two Yo-Sd Wig

When did you order?
2009-09-30

How was the communication?
Nice ^^

How easy was it to pay?
Paypal

How long did it take to ship?
Not so long I orderd it 30 and it arrive 12 oct ^^

Was the quality appropriate for the price, in your opinion?
Yes it was

Did the item look like the sales pictures?
Of Course

Were you satisfied with the product?
Yes

Would you order from this company again?
Yes of course

Would you buy this company's products second-hand?
Um,.. I don't know

 

* What did you order?
HDF Pitta and 2 wigs

* When did you order?
September 21st

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
The communication was great.

* How easy was it to pay?
Pretty easy, but this wasn't my first time ordering from Luts.

* How long did it take to ship?
The item was shipped October 11th.

* Was the quality appropriate for the price, in your opinion?
Yes, it definitely is. ^^

* Did the item look like the sales pictures?
Very much so. The face-up is close to the one displayed in the photos.

* Were you satisfied with the product?
Well, I had ordered the only HDF sized milk white wig they had, but they informed me later that there was a complication with the product (it was stained) and that I would have to choose a different wig. I told them the white hair was important to the character, but they had no other white wigs, so I chose a wig for a different doll.

However, to my surprise, Luts sent me a white wig with my Pitta, in her size! ^^ So, she still got her white hair. I was very pleased.

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Would, have, and will again.

 

What did you order?
two pairs of shoes
* When did you order?
friday, 16th of october
* Did you order directly from the company, or through a distributor or dealer?
directly
* How was the communication?
There wasn't any. I ordered and saw the fact it was shipped some time later through my account. Was glad they gave me a tracking number through this page, though.
* How easy was it to pay?
very easy through pay-pal
* How long did it take to ship?
from monday, three days, which is awesome because I live in europe. Also the arrival date was stated as 26th of october on their page!!
* Was the quality appropriate for the price, in your opinion?
Yes, very much. I also like that their shoes are really saying luts on the inside.
* Did the item look like the sales pictures?
very much so.
* Were you satisfied with the product?
jup, they're really worth their money.
* If you weren't satisfied, how did the company solve your problem?
---
* Would you order from this company again?
yeah, if they're available. One pair of shoes I ordered is now sold out.
* Would you buy this company's products second-hand?
would, depending on condition and prize

Laoky

 

* What did you order?
SDF Howl with faceup..

* When did you order?
5th September '09

* Did you order directly from the company, or through a distributor or dealer?
directly from Luts

* How was the communication?
Brilliant, everytime I posted a question on their board they answered right away ^^

* How easy was it to pay?
Super easy paid with paypal.

* How long did it take to ship?
Shipped 9th October '09, so just over a month. He arrived on the 14th October.

* Was the quality appropriate for the price, in your opinion?
Absolutely, He is gorgeous.

* Did the item look like the sales pictures?
Yes, but his faceup is even better than what the site pic's show ^^

* Were you satisfied with the product?
Definately, his faceup is gorgeous and the Howl mold is even more beautiful in person

* If you weren't satisfied, how did the company solve your problem?
When he arrived his pinky on his left hand had broken off during shipping, Dianne was fantastic she asked me to ship back the broken hand and refunded me the shipping of sending it back to them. As soon as they received it they sent a brand new hand for my boy which arrived 3 days after it had been shipped

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes, depending on condition and cost.

 

* What did you order?
Delf SOO-DARK HUMAN with faceup, carrier bag, extra hands, string puller, head puller, eyes, extra S-hooks, extra elastic, and head masks. [This was my very first doll purchase, so I wanted to make sure I was prepared]

* When did you order?
Order placed Sept 5/09, confirmed Sept 6/09

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Standard. They don't communicate with you past order confirmation and order shipment, but this is standard for most (if not all) companies, I believe.

* How easy was it to pay?
Easy. Sent payment to their paypal address with order number in comments, then left a message on their Q&A board.

* How long did it take to ship?
27 working days (shipping confirmed Oct 16/09)

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Almost exactly, yes.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
It would depend on the situation, but most likely yes.

 

* What did you order?
Kid Delf Ani without faceup, wig, eyes

* When did you order?
Oct. 12.

* How was the communication?
We didn't need to communicate^^

* How easy was it to pay?
Very easy - I used paypal.

* How long did it take to ship?
10 days in total (including weekends) It was a very pleasant surprise^^

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
As much as a faceupped doll can look like one without faceup.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
I'm already planning my next order.

* Would you buy this company's products second-hand?
I would^^

 

* What did you order?
An El, two pairs of eyes, two wigs, a silicone wig-cap
* When did you order?
On two different occasions in September and October.

* How was the communication?
Great. They always reply promptly and helpfully to their Q and A board, usually the day after you send a message

* How easy was it to pay?
Very. I used my dad's paypal account

* How long did it take to ship?
Very quick both times! The doll was shipped out in ten days and the order of wigs and things was shipped out almost as soon as I placed the order- which was actually kind of annoying as it meant I couldn't add a pair of hands to my order.

* Was the quality appropriate for the price, in your opinion?
Hmm. I think so. I do think for that price they should sand the seams- Teal has some shocking seams on his legs- but overall the resin is very sturdy and good quality, as are the wigs and eyes.

* Did the item look like the sales pictures?
Well, he was naked and bald and blank but I dont think the pictures on the site do El justice. He's an absolutely beautiful mould.

* Were you satisfied with the product?
Yes. He's gorgeous but I did ask them to pierce his ear, and they forgot.

* If you weren't satisfied, how did the company solve your problem?
Well, they couldn't really. I wasn't prepared to ship the head back to have a hole put in it, so nothing happened.

* Would you order from this company again?
Clearly, seeing as I did ^^

* Would you buy this company's products second-hand?
Depends on the product, the price and the condition :P

 

* What did you order?
LE Abadon-Commander of the Blue Knights plus dreaming head with face up
* When did you order?
9/12/09
* Did you order directly from the company, or through a distributor or dealer?
Ordered direct
* How was the communication?
N/A I did not have any questions
* How easy was it to pay?
Very easy. paypal
* How long did it take to ship?
About one and a half weeks after shipping notice. Arrived on October 2nd.
* Was the quality appropriate for the price, in your opinion?
Very high quality for the price of the limited doll. The details are amazing.
* Did the item look like the sales pictures?
Yes, exactly
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
I broke his thumb off trying to put his sword in his hand. I wrote to Luts and they sent me a new sword hand that only took about a week to get here. Great customer service.
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
1 wig, 1 outfit, 1 pair of shoes and 1 wig cap (all for YO-SD).

* When did you order?
6th Nov. 2009

* Did you order directly from the company, or through a distributor or dealer?
From Luts website.

* How was the communication?
No communication was needed: I payed, received a confirmation e-mail, received another one when the item was shipped and that was all! Everything went according to plan

* How easy was it to pay?
Very easy with paygate

* How long did it take to ship?
3 days: they shipped on the 9th and it arrived on the 11th of November. Really fast!

* Was the quality appropriate for the price, in your opinion?
Yes! all the items are very nice quality and the pirces are not that high.

* Did the item look like the sales pictures?
Everything looked even better!
* Were you satisfied with the product?
Certainly.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Already did!!! They had such beautiful new stuff! I simply couldn't resist...hehe!

* Would you buy this company's products second-hand?
Yes, if the quality was ok.

 

*What did you order? Kid-Delf Bory boy with faceup

* When did you order? 10-16-2009

* Did you order directly from the company, or through a distributor or dealer? Direct from the company

* How was the communication? Pretty good, but I didn't have any questions or problems so not really that much

* How easy was it to pay? Very easy, I did it through PayPal

* How long did it take to ship? It was exactly one month after my payment was confirmed; technically it took about 5 days for the box to get from Korea to my house (Thank you express shipping!)
* Was the quality appropriate for the price, in your opinion? Absolutely

* Did the item look like the sales pictures? Definitely, better even

* Were you satisfied with the product? Yes!

* If you weren't satisfied, how did the company solve your problem? n/a

* Would you order from this company again? Definitely.

* Would you buy this company's products second-hand? Yes, if I trusted who was selling the items to me. You never know what they could do to the product.

 

What did you order?
8-9 Wig: DW-33, 18mm eyes: LG No.27, Acoustic Guitar for SD

When did you order?
November 17, 2009

Did you order directly from the company, or through a distributor or dealer?
Directly from the company

How was the communication?
There was nothing to discuss...

How easy was it to pay?
Very easy ^_^

How long did it take to ship?
2 days!!! 8D

Was the quality appropriate for the price, in your opinion?
Very much so!!

Did the item look like the sales pictures?
Even better in person!

Were you satisfied with the product?
I am VERY satisfied, yes.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
All the time ^_^

Would you buy this company's products second-hand?
Definately!


THANKS SO MUCH LUTS!

 

* What did you order?
A Soo Dark Elf head and the neck piece
* When did you order?
November 18th.
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Very good. I got my pay confermation about a day after I ordered, and I was notified of shipping immediatly after it shipped.
* How easy was it to pay?
A little too easy. > < : D
* How long did it take to ship?
Three days? And it arrived today! : D
* Was the quality appropriate for the price, in your opinion?
Most definately
* Did the item look like the sales pictures?
Not entirely, but that is due to hair placement and face-up
* Were you satisfied with the product?
Absolutly. : D
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
If the price was appropriate.

 

**late to post**
* What did you order?
Luts Delf IF Normal Skin
* When did you order?
September 3rd, shipped Sept 22 and arrived Sept 28 (2009 of course)
* Did you order directly from the company, or through a distributor or dealer?
Through the company - eluts.com
* How was the communication?
Communication was very good.
* How easy was it to pay?
Super easy, I used paypal.
* How long did it take to ship?
Pretty fast, took 19 days (including non-business)
* Was the quality appropriate for the price, in your opinion?
She is wonderful and I don't regret it at all - so yes.
* Did the item look like the sales pictures?
She did, her face-up was less rosy than her promos but I expected as much. It was still gorgeous though.
* Were you satisfied with the product?
She's very wonderful, I'm very happy with her.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes! I just ordered again this November during the winter Event, this time for a KDF
* Would you buy this company's products second-hand?
Potentially, it depends on the price and shape it's in and if it's better for me than ordering straight from LUTS or not.