What did you order? KDF Jamong Moonlit Song Human Ver., dress, wigs, head mask, silicon cap, sneakers When did you order? 7/28/2014 Did you order directly from the company, or through a distributor or dealer? I ordered directly from the company. How was the communication? It was okay. I asked about my order around the middle of September to ask when would it be shipped, and they answered me promptly. How easy was it to pay? It was really easy! I used credit card to pay. How long did it take to ship? Around two months? They shipped her on 9/25, and she arrived home 9/29. Though, when I contacted them, they told me that she'd be ready for shipping by the end of October or something. xD;; Was the quality appropriate for the price, in your opinion? Yep. Did the item look like the sales product? Yeah. :3 Were you satisfied with the product? I am. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? I would if I have the chance to do so. Would you buy this company's products second-hand? It depends if the condition of the item is good, why not?