LUTS Feedback (ALL [started in 2010])

* What did you order?
Senior Delf Ido with Face-up and a pair of boots
* When did you order?
May 25th 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
They responded immediately through their Q & A board at first, but got quite a lot slower later on (they had an event) and gave me their straight-out-of-a-template answers about 35 - 45 working days when it was nearing the estimated deadline and I asked how long I'd have to wait. Didn't really affect my order though.
* How easy was it to pay?
Either credit card or paypal. But there's no clear indication that Paypal was an option (it's called something else which I forgot)so I paid via credit card for my boy and there were horrible exchange rate fees. Urrgh. I learnt about Paypal from my fellow LUTS customers later on and paid for my boots with it. The transaction was hassle-free too.
* How long did it take to ship?
He shipped on 30 July. That was within the deadline that I worked out after taking everyone's advice to leave out Saturdays and Sundays. But I wish LUTS had stated clearly that when they said 35 - 45 days, it means working days. Because this statement is rather misleading to people who are new to LUTS.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes, maybe even better
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Only if the sculpt is one that I really like and it's not available on LUTS anymore.

 

* What did you order?
A SSDF Flood (blank), an event head (blank), some KIPS and a silicone cap.

* When did you order?
14th of June.

* Did you order directly from the company, or through a distributor or dealer?
Order directly from company.

* How was the communication?
When I first paid for my order and asked for their confirmation, they replied rather quickly. Only when during their event, their reply was slower but eventually, they will reply.

* How easy was it to pay?
Very easy, paid through Paypal.

* How long did it take to ship?
My order shipped on the 23rd of July, so that took exactly 40 days.

* Was the quality appropriate for the price, in your opinion?
I think the price is very appropriate. The quality is amazing really, and I'm very happy with my doll.

* Did the item look like the sales pictures?
I guess so, I can't really complain. XD

* Were you satisfied with the product?
Oh yes, I am, Really.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Of course!

* Would you buy this company's products second-hand?
If the price is reasonable, then yes.

 

* What did you order?
Heat resistant wig SDW-33 and head puller for all

* When did you order?
late July

* Did you order directly from the company, or through a distributor or dealer?
Yes

* How was the communication?
No communication other than they sent an email saying the payment has been received

* How easy was it to pay?
Easy by Paypal

* How long did it take to ship?
A few days

* Was the quality appropriate for the price, in your opinion?
Yes, I love the new wig so much ^^

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Depends on the price and condition

 

* What did you order?
A pair of KDF gun hands and a JDF event head from a private G.O.
* When did you order?
June 7th, 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company ^^
* How was the communication?
It was excellent, though replies did slow down during the event.
* How easy was it to pay?
With paypal, very. Though there were messups with the payment, since I paid with my friend's account.
* How long did it take to ship?
About 30 days or so.
* Was the quality appropriate for the price, in your opinion?
Yes, very! Nanashi looks wonderful, and the KDF gun hands are gorgeous!
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Very very satisfied!
* If you weren't satisfied, how did the company solve your problem?
NA
* Would you order from this company again?
Yes, especially since i'm thinking of ordering an SDF Harmony~
* Would you buy this company's products second-hand?
It depends. Luts is already reasonable, y'know?~

 

* What did you order?
Wigs, Summer Outfit, Shoe

* When did you order?
7th July

* Did you order directly from the company, or through a distributor or dealer?
Directly from eluts.com

* How was the communication?
No communication needed. I just ordered, paid by card, and they sent me my invoice and shipping notice both by email.

* How easy was it to pay?
A breeze by credit card.

* How long did it take to ship?
Ordered on 7th Aug (Sat), shipping notice received on 10 Aug (Tues), I received it on 11th Aug lol.

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
Yup~

* Were you satisfied with the product?
Yes, especially the wigs they are very well made! I love them! I also like their summer outfit~ cant wait to try them on my tiny once he is here! :]

* If you weren't satisfied, how did the company solve your problem?
Nil

* Would you order from this company again?
Yes of course~

* Would you buy this company's products second-hand?
It depends, for limited items, I would. Else, I would rather buy first hand from them.

 

* What did you order?
I ordered a Delf Yder, white skin.

* When did you order?
I ordered on May 30th 2010, he arrived on July 6th 2010.

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly through eluts.com

* How was the communication?
I didn't really have any questions or any need to communicate with them through F.A.Q or email.

* How easy was it to pay?
My mother used a... credit card I believe. It went right through and when she confirmed with the bank that it was a legit payment we got a payment confirmed email.

* How long did it take to ship?
It took just about a month.

* Was the quality appropriate for the price, in your opinion?
Oh yes.

* Did the item look like the sales pictures?
His faceup was a little darker than it seemed in the sales pictures.

* Were you satisfied with the product?
Yes, I am very satisfied.

* If you weren't satisfied, how did the company solve your problem?
There was a little mix up that I hadn't read the product page correctly, I thought he would come with a wig but he didn't. After checking the page though I saw where I hadn't read, so I didn't need to contact the company about it.

* Would you order from this company again?
Yes, and I plan to.

* Would you buy this company's products second-hand?
If the right thing came along, yes I would.

 

* What did you order? Delf kid bory, clothes, shoes, wig, eyes, eyelashes

* When did you order? June

* Did you order directly from the company, or through a distributor or dealer? From Company

* How was the communication? Great

* How easy was it to pay? Super easy, by CC

* How long did it take to ship? A bit long since they held Summer event and there was soccer world cup that I'm sure people in Luts doesnt want to miss it
* Was the quality appropriate for the price, in your opinion? Yes, but they raise the price right before the summer event. but the price really worth

* Did the item look like the sales pictures? better that in sales picture

* Were you satisfied with the product? Yes, but my bory had smal bubble in her head that I don't dare to sanding.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Always!

* Would you buy this company's products second-hand? Yes

 

What did you order?
A bunch of stuff for friends and myself: silicone caps, tools, clothes, shoes, wigs and a Pullip
When did you order?
I actually did two orders which we combined...so 28/08/2010
Did you order directly from the company, or through a distributor or dealer?
Directly
How was the communication?
Excellant as always
How easy was it to pay?
Too easy
How long did it take to ship?
From payment to on my doorstep...within four days
Was the quality appropriate for the price, in your opinion?
Oh yeah...part of the summer sale so wigs and clothes were reduced.
Did the item look like the sales pictures?
Yes
Were you satisfied with the product?
Yes
Would you order from this company again?
Hell yeah
Would you buy this company's products second-hand?
Depends on condition

 

* What did you order?
Luts Kid Delf Bory, WS, no face-up

* When did you order?
July 20th 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts

* How was the communication?
They sent me emails to confirm my order, and then again when he shipped.

* How easy was it to pay?
Easy - Paypal

* How long did it take to ship?
Shipped from Luts on September 1st, and arrived September 7th, ahead of schedual. (It was also during a holiday)

* Was the quality appropriate for the price, in your opinion?
He's so adoarable, definately.

* Did the item look like the sales pictures?
Cuter.

* Were you satisfied with the product?
Definately.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definately, if I wanted something from them.

* Would you buy this company's products second-hand?
Sure, if it was taken care of nicely.

 

* What did you order?

Wigs: 1 for Yo-SD, 1 for MSD; 1 outfit, 1 panty and 1 pair of shoes for SD

* When did you order?

1st Sept 2010

* Did you order directly from the company, or through a distributor or dealer?

Direct from the company

* How was the communication?

Didn't really need to communicate with them, so N/A

* How easy was it to pay?

Pretty easy using paypal; it cleared in about a day

* How long did it take to ship?

They shipped it on 3rd Sept (Friday) and I received the package on 6th Sept (Monday)

* Was the quality appropriate for the price, in your opinion?

The quality, especially the clothes, feels really good. The MSD wig in particular feels thick and layered - and it's a boy's wig.

* Did the item look like the sales pictures?

For the most part yes, in a good way. What I thought was a single dress turned out to be a three piece outfit which pleasantly surprised me. The MSD wig is a -little- longer in the front than their picture suggested, but that was nothing a little snip with a scissor couldn't fix (and its also my personal preference that I don't like hair covering eyes.

* Were you satisfied with the product?

Very satisfied.

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Certainly. Their wigs and clothes feel like good quality so I'll definitely consider going back to them when I have the funds

* Would you buy this company's products second-hand?

All depends on the quality of the products and trustworthiness of the seller.

 

* What did you order?
a "Black lotus" outfit

* When did you order?
2010-09-05

* Did you order directly from the company, or through a distributor or dealer?
directly from the company

* How was the communication?
Nice and fast!

* How easy was it to pay?
I payed via credit card. they helped me with an integration for shipping costs, because they ship to Italy only via EMS premium. everything has been nice and smooth.

* How long did it take to ship?
3 days only (but the outfit had the label "ready to ship" in the web shop)

* Was the quality appropriate for the price, in your opinion?
yes!

* Did the item look like the sales pictures?
yes, it does.

* Were you satisfied with the product?
a lot! it really suits my souldouble boy

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
maybe, if I find something I like

* Would you buy this company's products second-hand?
I don't know... if I really like the item maybe yes.

 

This was a supply order not a doll order ^^

* What did you order?
SBS-43 For Senior Delf Boy (S.Black)
SSBS-12 For Super Senior Delf (Black) (For a friend)
CDW-22 For Honey Delf (Natural Black)
DW-104 For Delf (Milky Blond) -Heat Resistant Fiber
DW-263 For Delf (Natural Blond) - Heat Resistant Fiber
Senior Delf Hands-2 For Senior Delf Boy - [Option::Real Skin White]
Senior Delf Hands-3 For Senior Delf Boy - [Option::Real Skin White]
18MM L.G EYES- NO.48 (For a friend)
16MM L.G EYES- NO.59
16MM L.G EYES- NO.90
16MM L.G EYES- NO.43
PHANTOM CAPE For Zuzu Delf (For a friend)
S-HOOK For All (Small)
JOINT FIX PARTS (Size:L-5PCS) x 18
JOINT FIX PARTS (Size:M-6PCS) x 9
ELASTIC STRING For All x5

* When did you order? September 09, 2010
* Did you order directly from the company, or through a distributor or dealer? Directly from Luts ^^
* How was the communication? Really good. ;D
* How easy was it to pay? Very easy: Pay pal
* How long did it take to ship? Since I ordered two pairs of hands it took a bit longer for it to arrive: October 12th, 2010 (I missed the delivery date and had to pick it up from the post office)
* Was the quality appropriate for the price, in your opinion? Excellent
* Did the item look like the sales pictures? Everything except one wig that looked like it was rolled up and stored in a container for three years. Other than that the quality of everything else was fantastic.
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A I can just sell the wig if I can't fix the problem.
* Would you order from this company again? I already did. ^^
* Would you buy this company's products second-hand? Depends on the seller really. I have bought second hand dolls and clothing before.

 

* What did you order?
KDF Darae, underwear, wigs, and some extras

* When did you order?
Sept. 3rd

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
I don't have to communicate with them

* How easy was it to pay?
Very easy with cc.

* How long did it take to ship?
2 days to arrive. [Shipped on 12th October]

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
Yes!

* Were you satisfied with the product?
Quite satisfied, I can see the seamlines but overall I'm satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes!

* Would you buy this company's products second-hand?
Only if its in a good condition and cheaper price.

 

What did you order? Kid Delf (girl, Real Skin Normal) Ani, plus eyes, a heat resistant wig, clothes, shoes, and restringing elastic.

When did you order? The 14th of August, but payment wasn't confirmed until the 18th, so they didn't start working on her until then.

Did you order directly from the company, or through a distributor or dealer? Directly from the company

How was the communication? Non-existent. There was no need to contact them.

How easy was it to pay? It was a bitch and a half actually. For some reason my card wouldn't go through. So eventually (after several tries I might add) I had to go through paypal. Which is why payment wasn't confirmed immediately. It took three days for the funds to transfer. They went through almost immediately however, when they finally did.

How long did it take to ship? 54 calendar days, and 34 business days. Five of those calendar days were due to their thanksgiving break. And I ordered with a faceup. So not a bad wait time.

Was the quality appropriate for the price, in your opinion? Hrmm. Tough to answer, because this was my first BJD ever. I'm going to go ahead and say yes though.

Did the item look like the sales pictures? To be honest? Not really. I mean the faceup was the same and all (taking in the account of small variations, faceups being done by human hands after all), but the style of their photos is disconcerting when trying to imagine what a doll will really look like. There's too much photoshopping to be really sure what a doll looks like in promo pictures. So while I recognize my doll as the one in the promos, she doesn't really look the same.

Were you satisfied with the product? Do I wish she could look more like the promos? Yes a little. That's the doll I envisioned. And the leggings that came with the Mugwort outfit I bought are a little annoying as it takes a while to get them over her feet. Plus they leave black smudges everywhere. But over all, yes, I'm satisfied.

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Yes.

Would you buy this company's products second-hand? It depends on the quality of the item, and when it was made (I prefer newer made products). But probably not.

 

What did you order? MSD wig, eyelashes, eyes, and s-hooks

When did you order? 10/07/2010

Did you order directly from the company, or through a distributor or dealer? Direct!

How was the communication? N/A

How easy was it to pay? It was okay. @@; I used my card directly without paypal and it was a bit slow.

How long did it take to ship? Got here in 5 days after I ordered.

Was the quality appropriate for the price, in your opinion? It all looks good to me.

Did the item look like the sales pictures? Pretty much, yes.

Were you satisfied with the product? So far, yes.

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Yes.

Would you buy this company's products second-hand? Yep!

 

What did you order? Suit, shoes, socks, wig caps, hair brush, magic sponge

When did you order? August 2010

Did you order directly from the company, or through a distributor or dealer? Directly from company

How was the communication? Excellent, very friendly

How easy was it to pay? Very

How long did it take to ship? About 3 weeks, but once it shipped it took 3 days

Was the quality appropriate for the price, in your opinion? Definitely

Did the item look like the sales pictures? Better

Were you satisfied with the product? Yes, very much so!

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Definitely!

Would you buy this company's products second-hand? Depends on item

 

What did you order? Senior Delf Loid with type 2 body, Normal skin.

When did you order? June 2

Did you order directly from the company, or through a distributor or dealer? Directly from company.

How was the communication?Excellent, Luts answer all my freaky questions XD! they have a lot of patience!

How easy was it to pay? With Credit card, relatively easy 'cause I had some problems with the payment (a friend lend me her credit card and Luts ask me to show them some papers in order to confirm that the credit card wasn't stealed). I think this is positive, Luts is very responsible and serious.

How long did it take to ship? About one month.

Was the quality appropriate for the price, in your opinion? Yes.

Did the item look like the sales pictures? Yes.

Were you satisfied with the product? I'm so happy with my new boy!

If you weren't satisfied, how did the company solve your problem?N/A

Would you order from this company again? Definitely!

Would you buy this company's products second-hand?Depends on the quality, the price and the seller's feedback.

 

* What did you order?
KDF Darae w/ face up, silicone cap, Wig
* When did you order?
Aug. 1, 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Great. LUTS have great customer service !!!
* How easy was it to pay?
Easy, I used a credit card
* How long did it take to ship?
30 business days!
* Was the quality appropriate for the price, in your opinion?
Yes! Its definitely worth it.
* Did the item look like the sales pictures?
Better.
* Were you satisfied with the product?
Extremely satisfied.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
yeah.
* Would you buy this company's products second-hand?
Definitely!!!

 

* What did you order?
two mohair wigs
* When did you order?
Oct. 20th
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
N/A
* How easy was it to pay?
Easy, Paypal
* How long did it take to ship?
Payment confirmed 21st, Shipped 22nd, Arrived 25th
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Somewhat
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes