1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Mandarake Japan

Mar 19, 2013

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    1. I made two orders with Mandarake, one on their webshop, and one in-person at their store in Japan.

      (1)
      * What did you order?
      From webshop (Nakano store) -- A pair of Volks option hands, a pair of eyes.

      * When did you order?
      April 2024

      * How was the communication?
      Didn't communicate - just put the items into my shopping cart and checked out.

      * How easy was it to pay?
      Pretty easy - I paid with credit card, no problems.

      * How long did it take to ship?
      It's been a while, but I recall it was pretty fast, they shipped out within a day or two.

      * Were there any missing or broken items in your order?
      Nope, everything arrived securely packed and in order.

      * If there were any problems with your order, how did the company handle them?
      N.A

      * Would you order from this company again?
      Yep, if they had what I wanted.


      --------
      (2)
      * What did you order?
      At Mandarake Umeda store in Osaka -- I bought a Volks SD17 body in person.

      * When did you order?
      September 2025

      * How was the communication?
      The staff at the store were helpful and spoke a bit of English. I showed them the doll I wanted, they took it out of the display, packaged it up for me safely (wrapped in bubble wrap and stashed in a big paper bag), and collected payment.

      * How easy was it to pay?
      Paid with my international credit card. I was able to buy it tax-free after they collected my passport details (normal for Japanese shops that offer tax-free purchasing).

      * How long did it take to ship?
      No shipping! I walked out the shop with the doll.

      * Were there any missing or broken items in your order?
      Nope, they packaged everything nicely for transport.

      * If there were any problems with your order, how did the company handle them?
      N.A

      * Would you order from this company again?
      Yep, if they had what I wanted. The physical stores seem quite familiar with foreigners coming through ^^
       
      #21 aihre, Oct 8, 2025
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