1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Moggie61 transaction [Moggie's Toyshop]

Jun 5, 2008

    1. i don't know if anyone noticed my earlier post, but i "did" receive some of the goods that i ordered months ago! it was everything except the items that they make themselves, so they "are" making an effort to do the right thing during this most difficult time.
       
    2. I hadn't seen that post - that's really good to know!! I'm glad :)
       
    3. I know bad things happen to good people - heck I had a house fire back in 01. So I know what it is like. And because I have been there I know its hard to bounce back.
      But that does not excusse Moggie from his bad acts.

      Here is something you might not know this post was up and going when I ordered my doll from Moggies on EBay. The only way I found DOA is becouse I had trouble getting my doll and could not contact Moggie.

      So he was already haveing trouble by the time he took my order.
      If he cared he would have stopped taking orders. I am out $399.79, and was promised a refund by the end of Oct.
      The only reason I know Moggie is not dead is cause every so often he pops up here. Or someone else posts about him. He has my email address, and home address, can 't he bother to contact me? No apperently not. I have done all that I can. And I am waiting, but it should not have taken this long anyway.

      Has anyone gatten a refund?
      Can anyone vouch that this has happened? Or is this all smoke and mirrors? Is Moggie even trying to pay us back? That would be a start - to get a few answers.
       
    4. Miss Ally has confirmed that she did receive a refund.
       
    5. Yes, Moggie has paid several people back - most of them should be catalogued in this thread. And yes, his house did burn down, and that's been backed up by other people on another forum, and there was also some sort of notice in the local area website or something.
       
    6. Is he still repaying people? I have a friend from another group who is still waiting to hear from Moggie regarding her order. She is owed approx $130 and Moggie won't contact her. She hasn't heard from him since July. She even contacted Dollzone and they responded that he is still ordering from them and had recently placed a big order.
       
    7. I ordered shoes and 3 pairs of eyes from moggie this summer. Never got them. They never answered my emails. By the time I waited the 30 days for the "preorder", and then the additional days for ebays waiting period for a response, it was too late to do a chargeback. A super bad experience for me, and nothing to show for it.
       
    8. Leopards don't change their spots.
      Hopefuly he's not ripping anymore people off.
      He also seems to have dropped off the net compleatly.
      Does anyone know how to reach him to ask when we are going to get our money back?
       
    9. I've asked Moggie to post an update here
       
    10. OK, an update. We have moved into our rental accomodation. Net access is restored. The refund side of things will be able to begin again in the new year. I should be able to access some of the funds held in my superannuation account just after the new year as there were certain criteria which had to be met before I could do that. Seems that losing your house and everything in a fire doesn't count as financial hardship.

      We are also going to be selling the land that the house stood on but that may take a bit longer.

      It will be a help if those who are still owed money or have received partial refunds, can let me know the date of the transaction and the amounts as all the records I melted with the computer. I can recontruct some but Paypal really have a bizarre way of recording things that is almost impossible to wade through.

      As far as the store being updated, I said ages ago in this thread that current orders are being met and any funds left over from them will be used to make refunds which is why the store remains open. Things that we made ourselves are on hold indefinitely as we need to replace machines and tools before we can produce them.

      Can we put this whole idea that I burned my house down for fun and profit to bed. I repeat...... no insurance takes all the motivation out of the idea of burning the house down deliberately. Furthermore, if I was going to burn it down on purpose, do you really think I wouldn't remove the most valuable stuff out first?

      I'm in the wrong here but I'll be damned if I'll let people speculate about me starting fires..........
       
    11. Thanks Moggie for letting us know what's happening, and all the best for selling that land. I'll PM you my transaction details now (if I can find them...)
       
    12. I am not involved in this but someone mentioned a really good idea and I thought it best to post it here.

      One of you involved parties should take the responsibility to keep a list in one post of everyone here missing money/goods/date/status so that it is a matter of public record who is owed. The post could be updated ( much like a G.O. thread) and edited as need be to reflect any refunds, etc. given to individuals. That way you wouldn't all have to wonder and at least it would give you something concrete to go by to see if any progress is being made in this matter.

      Best of luck
       
    13. That's a pretty good idea. I'm happy to do the job. I'll start compiling the list now, and if anyone would like to add to it, just reply to this thread.


      Refunded
      whitewings - CC chargeback
      bunnydots - CC chargeback
      lemonsky - 8 Sept (1 DZ doll carrier)
      Hydra Kitten - 12 Sept (1 pair of Eyeco eyes)
      mskat - late last year (several pairs of eyes)


      Goods received (date of reception in brackets)
      Miss Ally
      - all items except things they make themselves (Nov)
      - rest of items (29 July 2009)

      rattimoth (Dec) (Jan)

      phae_11 (Dec)
      - Dollzone head
      - Dollzone hands
      - eyes

      chizzie_shark (ordered 30 May; received 16 Jan)
      - Eyeco platinum A251 11mm
      - Eyeco platinum P056 13mm
      - Eyeco platinum Smoke 13mm
      Total = $41.95
      (ordered 23 Jan; received 29 Jan)
      - DZ carrier bag $38

      Leaf (ordered 12 Dec, received 22 Jan)

      guess_who (ordered April, received Feb)
      – 1 pair of Eyeco eyes

      Gelfling (received 23 July 2009)
      - 60cm boy body

      gabsci (ordered 18 April 2008, received 24 July 2009)
      - female Dollzone body $399

      Keet (ordered 4 June 2008, received 29 July 2009)
      - DZ 1/4 male Shoyo
      - Eyeco Platinum Glass 17mm eyes P072
      Total = $352.85 USD
      Amount Refunded by Paypal = $200
      Money Owed = $152.85

      hominivorax (ordered 8 May 2008, received 29 July 2009)
      - WS Dollzone head $150

      Daris (ordered 25 April 2008, received July 2009)
      - DZ Celine $575
      - DZ Floy $530
      Total = $1260


      Pending (date of order in brackets)
      Kagari– 2 dolls lost in house fire!

      Blythedolly (14 May)
      $50

      Kohakugawa (9 June)

      Krissy (May?)
      - DZ Urban Traveler 1/4 outfit $43.99
      - DZ Wild Side 1/4 outfit $49.99
      - DZ Camo 1/4 Canvas Boots $9.99
      Shipping = $8.50
      Total = $112.47

      velvet (15 April)
      - Buddydoll tough $578.00
      Shipping = $65.00
      Total = $643.00

      wildefae (Feb)
      SD corset - $35

      elfled
      over $700

      hamsterelady70
      $399.79

      stmfreak (17 April)
      - 7-8" wig

      l_the_maker (22 June)
      - Eyeco Platinum - 15mm - Starlit Blue
      - a pair of black shoes (S0609)
      - a pair of high top sneakers (S45-007)
      Total = $43.79.

      furrypuppie

      GreyLove (May 12, 2008)
      Total Paid: $44.40
      Ordered from: Ebay
      User name: jeribisig
      Items: (1) DZ Boots 70cm Male S70-006 $23.00
      (1) Eyeco Polyglass 18mm doll eyes P056 $6.95
      (1) Eyeco Polyglass 18mm doll eyes P072 $6.95
      Shipping $7.50

      Lizard_cl (27 April 2009)
      Site ordered:website
      Goods ordered:
      1 ea. Dragon - A175 Softglass - 11mm $28.35
      1 ea. Platinum- #163 Softglass - 13mm $12.80
      1 ea. Platinum - Granite Softglass - 15mm $13.30
      1 ea. Platinum - P056 Softglass - 15mm $13.30
      1 ea. Platinum - Smoke Softglass - 15mm $13.30
      1 ea. Polyglass - A113 Polyglass - 16mm $6.65
      Amount paid:$97.20


      Sorry if the list is a bit messy. All of this information was catalogued by searching through the thread. If you don't want your name up here - sorry, but this list is for the public record so I won't take your name down, though I will take off what you ordered if you'd prefer.
       
    14. Thanks for doing that Chizzie, it will help me out as well as far as reconstructing things.
       
    15. Thanks Moggie, hopefully this new year will bring some new luck. And thanks Chizzie for all that hard work.
       
    16. My gf (who does not have DOA access) ordered several large items through moggie and they were destroyed in the fire. However, they were re ordered and received recently in a very timely fashion. We never doubted that we would get our goods, and certainly didn't expect them to be replaced so quickly

      The service and communication were great, we have no complaints at all, and are very happy to order from them again. In fact, we both placed another large order immediately and will continue to order through moggies.

      We both wish them well in getting things settled and sorted. They are good people, to whom bad things have happened..... now they are setting things straight and deserve a bit of compassion.

      Seek peace

      Carol
      Chief Alchemist
      www.outbackpampering.com
       
    17. Thanks, Chizzie, for putting that post together. It will be big help to Moggie, I'm sure.

      And I want to second Moggie's request. The house fire topic should be off-limits and I'm glad that he's getting back on his feet for his own sake, not ours.
       
    18. Just posting some feedback. I ordered a wig, Dollzone head, Dollzone hands and eyes from Moggie. They arrived exactly when their website said they would and Ian answered my emails in a prompt manner. Thanks.
       
    19. Post #293 updated. I hope you all have a wonderful new year, especially you Moggie.
       
    20. It's really good to hear that people are receiving their shop orders as expected! It's definitely making me feel more confident that all will be set right.

      Hopefully this will help everyone involved: those feeling scammed by reassuring them; Moggie and family with money to help their current situation, and to set things right with those who need refunds; those who are out money; and those who, y'know, like shiny objects ;)