1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Narin Creative/Dollfair Waitlist and Resolution

Oct 16, 2010

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    1. I'm a bit hesitant to go to that next step just yet, but with the way I wrote my last email, if I don't get a response in a manner of days--the Monday after the holiday weekend at latest--I will feel I can safely assume we are all being blown off. Intentionally or not, a business cannot do that. If I cannot chargeback through my bank, I will probably join you. >~<
       
      #281 I_DekuPhantomme, Dec 17, 2010
    2. :( Things seem to be degrading even further. I'm not sure what to do. I hate to go the step to get the lawyer/filing suit, but I agree that it sounds like there were never any heads made, certainly none shipped. So yes, sadly, that appears to be outright fraud. I guess I'll give it just a little longer, but if things don't improve rapidly, I think it's time for legal action.
       
      #282 haru-jen, Dec 17, 2010
    3. UPDATE! I got an email response from Catrina today. Says heads will ship this weekend (no mention of other dolls, etc, but then I hadn't ordered anything else). Shall we give it one more round? Maybe this will be the final, defining moment.
       
      #283 haru-jen, Dec 17, 2010
    4. Thanks for updating! *crosses fingers*
       
      #284 masala_chai_tea, Dec 17, 2010
    5. OMG I'm mailing off an e-mail to confirm.....
       
      #285 iamsiam71, Dec 17, 2010
    6. I got a refund
      Thank you!
       
      #286 llsonya, Dec 17, 2010
    7. ....hmmmm I asked for refund just yesterday but just emailed Catrina asking if it was true whether or not the heads are shipping out this weekend... I rather get the head than a refund!! but I haven't got an answer either way.... yet.
       
      #287 iamsiam71, Dec 17, 2010
    8. Haru-jen, what email address did you get a reply from? I want to email for a cconfimation. Hopefully the doll heads really are being mailed this time
       
      #288 Sillypeach, Dec 17, 2010
    9. #289 Lysel, Dec 17, 2010
    10. Uhhhh.... I think its time that Catrina puts another update on this board... the last update sounded so definite. she was "not going to leave anyone behind"
       
      #290 iamsiam71, Dec 18, 2010
    11. The email I got an answer from was [email protected]. She said it's her private, personal email, but it was already listed here, so I guess that's ok. She said she was hospitalized for pneumonia, and was on IVs and stuff. I do believe her about this.
       
      #291 haru-jen, Dec 18, 2010
    12. <3 Hopefully things turn around here. I won't believe it one hundred percent until I see a shipping notice in my inbox, but I don't have a hard time believing this whole thing could have made a person very ill. :( I guess we'll see.
       
      #292 I_DekuPhantomme, Dec 18, 2010
    13. Yep, I believe that too... especially how Catrina has been so conscientious in the past. I will e-mail her at the datatext email... maybe I'll get a response that way....
       
      #293 iamsiam71, Dec 18, 2010
    14. So did anyone get a notice their head was shipping over the weekend?
       
      #294 Sillypeach, Dec 20, 2010
    15. Still nothing here....
       
      #295 PacificBlue, Dec 20, 2010
    16. nothing there...
       
      #296 Lysel, Dec 20, 2010
    17. ........no shipping notice here yet either...
       
      #297 iamsiam71, Dec 20, 2010
    18. nothing...
      :-(
       
      #298 Gercog, Dec 20, 2010
    19. Not yet. Waiting.
       
      #299 I_DekuPhantomme, Dec 20, 2010
    20. *sigh* :(
       
      #300 haru-jen, Dec 20, 2010
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