1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Narin Creative/Dollfair Waitlist and Resolution

Oct 16, 2010

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    1. nothing here either
       
      #301 Kaye, Dec 20, 2010
    2. Ok.... So where the heck's our heads??? You'd think Catrina would have someone help her ship out our doll heads if she's that incapacitated.
      I'm seriously getting disenchanted with this whole affair :-/
       
      #302 iamsiam71, Dec 21, 2010
    3. Have nothing too....eh..
       
      #303 radu, Dec 21, 2010
    4. Nothing at all.. T___T
       
      #304 keisetsu, Dec 21, 2010
    5. ...nothing yet.
       
      #305 iamsiam71, Dec 21, 2010
    6. I'm not expecting a shipping notice or anything untill after Christmas now... but i'm hoping they'll go out before the new year (yeah right!)
       
      #306 Sillypeach, Dec 21, 2010
    7. I'm still wondering what happened to that first shipment of half the heads.... this is so unlike Catrina... I fear something is seriously, seriously wrong... I got a feeling she's in a dark place right now.... whatever's going on, it is apparent she has NO support system.
      How hard could it be to have someone help you out unless you have NO ONE???
       
      #307 iamsiam71, Dec 21, 2010
    8. Catrina (in her last post here) said she explained her situation to her family during the Thanksgiving holiday and was getting extra help through them. Was that extra help on getting everything together just talk to avoid/placify already frustrated customers?
       
      #308 obsessed_mimiko, Dec 21, 2010
    9. To think I really actually believed her about the weekend shipping. Now I don't know what to think. I should have stuck with the refund request from October, but I kept believing the "it's shipping" tomorrow/this weekend/by the end of the week. And no way do I believe a single head was shipped. I'm starting to feel that this is a total loss. Hopefully I'll be eating my words soon, and get a shipping notice. I'd very much like to be proven wrong.

      I've emailed her again. I do hope she's feeling OK.
       
      #309 haru-jen, Dec 21, 2010
    10. I don't know if I can post here or not, I am also waiting on a doll from Dollfair and can totally understand and sympathise that this has made Catrina really ill, but at the same time it is hard waiting with no-one to talk to about it. I only ordered on November the 1st, I was vaguely aware of this situation with Dollfair but thought it was only affecting orders from Narin. The doll I bought, a Sleetwealth Briar, was listed as in stock on the website. I assumed it would be here in a week or so but apparently there was a problem with a smashed head cap, a new one was being cast, waiting on magnets, but last friday I got an email from Catrina apologising that she had been in hospital and that my doll would be shipped out next day and that she would send a tracking number.

      I still have nothing and don't want to pester someone who is ill and obviously under a lot of pressure, but at the same time, I can't help but worry. This is the most I've spent on a doll so far, even though she's only blank, I know many of you have paid much more and waited patiently for so much longer, but it's hard to keep faith when all this is going on. I hope we all get a resolution soon.
       
      #310 vonbonbon, Dec 21, 2010
    11. Where is Catrina's studio located anyway? Ohio?
      Wouldn't it be something if anyone one of us lived nearby and offered to help her get the heads out. Or at least take a tour of the studio. Or drop by to see her.
      Or to investigate.... hmmmmmmmmm.......
       
      #311 iamsiam71, Dec 21, 2010
    12. She is located in Berea, Ohio. Minnesota is 3 states away from Ohio. I think New York is closer, Pennsylvania is the only state that is between the 2.
       
      #312 obsessed_mimiko, Dec 22, 2010
    13. ....hopefully after the new year the heads will ship. I honestly do not know what to think here, except for pure speculation that things are far far worse than we can imagine.
       
      #313 iamsiam71, Dec 22, 2010
    14. I just received a mail from Jo Ross, a new Dollfair customer service manager asking me to provide my current address so that the Neferti head could be shipped to the right address! *___*
      I hope they'll be shipped out this time! ^___^
       
      #314 keisetsu, Dec 22, 2010
    15. ...me too!! Hopefully we get a tracking number with these......
       
      #315 iamsiam71, Dec 22, 2010
    16. I had a dream last night that I got a shipping notice, and then the head showed up right away, like that day. :)
       
      #316 haru-jen, Dec 22, 2010
    17. I don't have anything in my mail yet~ XD I hope this turns out well!
       
      #317 I_DekuPhantomme, Dec 22, 2010
    18. I got a hopeful email:

      Hello Jennifer,
      My name is Jo Ross and I'm the new customer service manager at Dollfair and handling the Neferti head shipments.

      We have had so many people contacting me about change of address for the holidays so I am contacting each Neferti customer to get their current address to make sure all goes well and you are home to receive it.

      Please send me your current address and any instructions or changes.

      My email is [email protected]

      We will be sending the head to you by USPS insured Priority. So sorry abuot the delays with these heads. Producing them in eight different resin colors was a massive undertaking.

      Best wishes for a Joyous Holiday Season
      Jo Ross

      Customer Service
      Shipping
      Dollfair International

      Not sure if everyone will get one (email) yet?
       
      #318 haru-jen, Dec 22, 2010
    19. still nothing there about my refund request... :(

      Haru Jen : thank you for the mail address, i'll send a copy of my request there ^^
       
      #319 Lysel, Dec 22, 2010
    20. I hope I will recieve a contact soon too! I have sent her an email explaining my situation, and hopefully, since the neferti orderes were 30 only, she will be able to locate mine soon.
       
      #320 Nanyalin, Dec 23, 2010
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