http://www.ohioattorneygeneral.gov/consumercomplaint This is the site for the Attorney General of Ohio complaint form. It's easy to fill out... c'mon guys!! Let's get this done.
I filed with the Att. Gen. and so did I_DekuPhantomme, so that's two. Are they not getting some of them? Cuz I could have sworn several other people said they filed. Or at least more than three. Also, I got an email today, apparently from Jo Ross, (or based on the recent blog entry from Nocturne, it could be Catrina or her "husband"??) that was brief and somewhat vague: [email protected] to me show details 11:23 PM (11 hours ago) Dear Jen, We have received your inquiry. I am forwarding this to Jo Ross in customer support, who will get back to you with information very shortly. Signed, Customer Support through: Den of Angels your_name: Jennifer Redmiles EDIT: Checked my email, I do have a confirmation from the Ohio Att. Gen. C'mon, folks! File that thing!! They actually make it really easy, mostly just a check list type thing, like taking a quiz on facebook, then an area for a brief description. And the more people who file, the more attention they'll pay to the situation. Also got a confirmation from the BBB and IC3, as well as the paypal dispute, even though it's waaaay past the normal 45 day limit. They told me that even if they can't help me specifically, if lots of people complain and file with them, they can take action against Catrina. At least then more people can't unwittingly fall into this mess paying for something that isn't there and will never come.
Filed with the Ohio Attorney General's Office and Paypal so far. I know people are hesitant to do this since it seems like such a huge step up from our doll world into the legal real world. And of course it would make one look bad for filing a complaint when Catrina was reported as being ill. It's the reasons I have hesitated so far. I think the time for patience and nicety is past due since a number of broken promises are being made and now no communication at all from Dollfair/Catrina. I sent another email to Jo Ross just to give it another try a few days ago and there has been no reply. Please file with the Ohio Attorney General's office at least. Their office is located right there where Dollfair is located and something could possibly be done if there are enough complaints. For those filing internationally, you could compose a word document with your complete info and attach it to the page since it gives you the option.
Catrina told me about a month ago she was sending me heads to be painted for customers that paid for the Nefrediti. To date I have still not received the heads, nor have I received my personal order from her. I also have a Limhwa doll she sent me to be painted and I have no idea who it is for? No invoice or name. All I know is that is was for an International buyer. If you are this person please email me. Thanks, Cristy Stone, www.xtremedolls.com I have email Catrina about this doll but have not received a response. I was told she was in the hospital sick. In addition, I want everyone to know I have nothing to do with the daily business of Dollfair. I'm contract labor only. If I can help in any way I certainly will. Like you, I am also a victim and have not received the merchandise I paid for either. I do think it is time to stop the slander and just handle things in a professional and legal manner.
I will file with the Ohio AGO later and also the BBB, I presume I can do this from overseas. I think like a lot of others I've been torn, thinking that if she is genuinely ill, then filing legal charges against her seemed wrong. I have repeatedly hesitated because I just kept hoping that Catrina would step up and at the very least make some sort of statement, but it doesn't seem as though she has the inclination to do so. That doesn't leave us many options.
I filed with the Ohio Attorney General's Office, IC3, BBB, and the FTC. Vonbonbon, at first I was feeling the same way as you were; however, I haven't received any contact whatsoever since November and well over a year has passed since I made my initial order. Any kind of general update would have been better than silence and I'm hoping we will all see some kind of end to this.
I understand everyone's initial unwillingness to file complaints because I was in the same boat too, thinking sincerely that Catrina was sick but when we add up all the promises & excuses ie: half the heads sent out, problems with the magnets on the Neferti heads and then promising to post pictures of the heads and then these e-mails from "Jo-Ross" promising to send out tracking numbers the last week of December PLUS the countless answered phone calls & e-mails... we have been deceived. That is a fact, not slander. My main concern right now is for all of us, the customers, to file our complaints with the appropriate sources. We have to prevent this to happening to other people in the future.
This is a self editing list. Please add your name to it if you are involved in any Dollfair related transaction and are waiting on a doll or refund. To add your information see instructions at bottom of list. Also you can stay updated by reading this blog: http://dollfair2010.blogspot.com/ DECEMBER 2009 December 4, 2009 - masala_chai_tea Golden Beige Matte Narae 60cm open-eyed head ($265). Defective item received on April 20th, 2010 and a replacement was promised. Compensation agreement made with Dollfair in October 2010 and defective item was sent back immediately after to Dollfair. - waiting for compensation + shipping fees refunded for parts sent back. JANUARY 2010 FEBRUARY Feb 25, 2010 - Pake4pleasanton 43cm Classic Narae. Pink white matte, small bust, new knee, classic Narae hands, Narin Makeup Day, seam sanding $655 (doll) +$35 (extra for change in eyebrows) = $690 - waiting for either doll or refund. MARCH APRIL MAY JUNE zababee waiting for refund 100$ - for Custom makeup for neferti head,the refund for the doll received 09.06 - radu -Neferti head in white urethane + limited Jewelry - waiting for refund 20.06 - Gercog - LE Neferti head in Golden Beige Matte Urethane resin - waiting for refund iamsiam71 - Neferti head in pinky white urethane - waiting for refund I_DekuPhantomme - Neferti head in tan matte urethane - requested refund, no reply haru-jen - Neferti head in tan French resin - requested refund, no reply Tosh - Neferti head white matte urethane - want damn refund but no reply Kaye ... 16th June .. Neferti head Tan French resin - awaiting a refund Kaye ... 18th June .. small bust body Tan French resin - awaiting a refund PacificBlue - June 9th - Neferti head in beige urethane - awaiting refund Paddishtou - June 9th - Neferti head in white matte urethane (= $185) - requested refund, no reply Lysel- June 10th - Neferti head in Pinky white Matte Urethane no face-up (= $185) - refund requested, no reply keisetsu - 11/06/2010 - Neferi head in golden beige urethane w/o face-up - still waiting for shipment of the head JEM12 - June 9th Neferti head french resin w/face up and jewelry, June 23rd french resin body - requested refund 12/7 - no reply International Velvet- June 16th- Neferti head WS normal resin: Requested Refund, no reply la Renard - 6/15/2010 Neferti head white uretane w/o face up - still waiting of the head yiuu - June 9th, Order No 00003554. Neferti head in Golden Beige Matte Urethane resin w/o faceup - waiting for head/refund. Sillypeach - 17 june 2010, Neferti head in white - refund requested, no reply JULY AUGUST 8/20 - Obsessed_Mimiko: 43cm Golden Beige matte resin, classic knee, Butterfly face Narin - Waiting for refund SEPTEMBER 9/21-KittenINAbox:TOYOU Sara faceplate sent back for repairs. Dollfair emailed and confirmed they recieved it(10/26) and was hoping it would be fixed and returned before Christmas,never happened. Still waiting for faceplate or any response to my emails. OCTOBER 10/11 - gothiclibrarian: Limhwa Leda 43cm, white urethane, blank, high-heeled feet - waiting on either shipment or refund 10/12 - WillowRain: Limhwa Leda 43cm, Normal Beige Urethane, blank, high-heeled feet - waiting on either shipment or refund 10/12 - nancy_schroeder_ca: Limhwa Leda 43cm, pinky white French resin, painted, one pair high-heeled feet, waiting on doll but may start a charge back NOVEMBER 1/11 Vonbonbon: Sleetwealth Briar, nude, blank, in stock: awaiting tracking number/proof of shipping 29/11 Miisu, order number 00003713, normal beige uretane Leda with face-up + shipping to Russia, $400: waiting for doll to be shipped, sent an e-mail next day about the order, got answer 7/12 confitming order & saying that the doll will be shipped in the end of January DECEMBER 1/12/2010 Sirena (elcato) OnlineOrder_00003715 Limhwa ToYou Sara NS + face up - sent several emails - no answer 7/12/2010 Miisu, order number 00003718, normal beige uretane Sara with face-up + wig & eyes + shipping to Russia, $315: waiting for doll to be shipped, sent an e-mail few days after the purchase, no answer 15/12/2010 Lokifer: order 00003722 Limhwa Elly beauty white skin + face-up: waiting for either doll or refund **Instructions** 1. Hit 'Reply with Quote' on the LAST post. Please double check. 2. Remove the [ Quote ] tags at the beginning and end of the WHOLE post (but keep the instructions!). 3. Add yourself or edit your status. Post your message. 4. Click SAVE/SUBMIT REPLY[/QUOTE]
I filed IC3 and Ohio Attorney General's Office ahwile ago. I had a bit of a problem with the Ohio Attorney General's Office, becuase the form is not set up for internatinal user very well, becuase our phone numbers and zip codes are different, their respective feilds did not have have enough characters to allow me to fill those in properly >< Hope it's not a problem.
What I want to know, is if it is three people supposedly working there, Catrina, Jo and Catrina's husband Denny, why does an email have to be forwarded from "Customer Support" (funny thing to call it) to Jo Ross?!?!? This isn't Bank of America, why not turn to the party responsible for the email and get an answer and just respond?!?!?!?
rleigh252 : Before I ever placed my order, I enquired on two different occasions if they did layaway, both times I was sent and email from "Dollfair Customer Services" saying "Thank you, Catrina will contact you shortly". Typically neither were ever answered beyond that and eventually I went ahead and ordered and paid in full (aaarrrggh, idiot) I don't know why that didn't tip me off! It seems like a way of making Dollfair seem more organised/professional and a bigger company I guess, it might work if only they ever followed through. Just filed with BBB and had same problem as Silly Peach encountered.
I have filed with IC3, the BBB, the Ohio Attorney General, and the FTC. My next step will be trying the chargeback. Good luck everyone--keep filing--I think it's so weird on the one hand that Dollfair seemed to be trying to respond to everyone and fix things and then at the same time be doing such strange junk messaging, too. But keep it up! :')
I understand why people might be reluctant to file, but keep in mind that even if Catrina is sick, she has people who work with her, husband and family and Jo Ross, who should be dealing with this even if she personally can't. But they aren't. Also keep in mind that if you file, you're not sending her to jail or anything drastic like that, you're just starting an inquiry that will hopefully get your money returned.
For anyone outside the US that wishes to file with the Ohio Attorney General's Office you may also send the form by snail mail to: Consumer Protection Section 30 E. Broad St., 14th floor Columbus, OH 43215‐3400
*Edit* - I did.... just now change my blog post as I have calmed down... well i didnt really change it.... i just... toned it down. Sorry about that. >.< Hey guys........ just made the final post in my blog: http://dollfair2010.blogspot.com/ Most of you have been amazingly awesome so thank you for your support and kind words. Please forgive the general tone of the blog as I am a bit hurt right now. hugs
Wow, noctune, did someone call you slanderous? That's untrue, as well as unfair. I'm very grateful for you're help this far, you helped us even when you got you're refund. EDIT: Just filled with BBB as well. Do you guys think phoning the Ohio Attourney General aswell will do any good even though I already filed online?
Hi nocturneofsilence! I did it through personal PM but I will do it here again: Thank you for all your efforts in trying to help us. I don't see why anyone would say you were/are being slanderous. Nothing has been said that isn't true. Your awesome! Sillypeach: It wouldn't hurt to try. That may get them moving abit when they hear personally from someone located internationally. If I don't get a reply from them I'll give them a call myself next week.
Hey, every contact they get will only increase their interest, I think if you filed online and called them it would make a bigger impact on the importance. Even if you just call to make sure they got your online form!
